Users Voice for Melissaanddoug

43% users rated Terrible
0% users rated Poor
0% users rated Average
14% users rated Very Good
43% users rated Excellent
Pie Chart Review Representation for Melissaanddoug
Melissaanddoug Overall rating
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Review article published on: 20 Aug 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.8 1 2.4 4.5 4.8 4.8
Oct 2022 5 1 2.6 4 4.8 4.2
Nov 2022 5 1 4 4.2 4.9 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 1 1 2.6 4.1 4.8 3.1
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Detailed Melissaanddoug Review by

Introduction

Melissa and Doug is a popular manufacturer of children's toys and educational products. Their mission is to provide innovative, safe, and high-quality products that inspire children to learn and play. The company was founded in 1988 by Melissa and Doug Bernstein, who are husband and wife.

Pros and Cons

Pros: - Wide selection of educational toys and products - Reasonable pricing - High-quality and durable products - Focus on child development and learning Cons: - Limited selection for older children - Some products may be too simplistic for advanced learners

User Experience

Navigating melissaanddoug.com is easy and straightforward. The website is well-organized, and the products are clearly labeled and categorized for easy searching. The website also offers helpful tools such as product filters, customer reviews, and a search bar.

Pricing and Value for Money

Melissa and Doug products are reasonably priced, with many items falling in the $10-$30 range. The company also offers free shipping on orders over $49, which is a great value for money.

Alternatives

Some alternatives to Melissa and Doug include LeapFrog, Fisher-Price, and Hasbro. However, Melissa and Doug stands out due to their focus on educational and developmental toys.

Customer Service

Melissa and Doug have excellent customer service. They have a dedicated customer service team available via phone, email, or live chat. Their website also has a comprehensive FAQ section that addresses common questions and concerns.

Product Quality and Selection

Melissa and Doug offer high-quality and durable products, with a focus on child development and learning. Their selection includes toys and products for infants, toddlers, and young children, with categories such as puzzles, arts and crafts, and outdoor play.

Website Usability

The melissaanddoug.com website is easy to use and navigate, with a clean and user-friendly interface. The website also loads quickly, making it easy to browse and purchase products.

Returns and Exchanges

Melissa and Doug have a comprehensive return and exchange policy. Customers can return or exchange their purchases within 90 days of purchase, as long as the item is in its original condition and packaging.

Promotions and Discounts

Melissa and Doug regularly offer promotions and discounts, with savings of up to 20% off on select products. They also offer a 15% discount for customers who sign up for their newsletter.

Reputation

Melissa and Doug have a strong reputation for providing high-quality and innovative products that promote child learning and development. They have won numerous awards for their products, and their website features many positive customer reviews.

Payment Options

Melissa and Doug accept several payment options, including credit cards, PayPal, and Amazon Pay.

Loyalty Programs

Melissa and Doug do not currently offer a loyalty program.

Customer Reviews

Customer reviews on melissaanddoug.com are generally positive. Customers praise the quality and durability of the products, as well as the focus on child development and learning.

Community Involvement

Melissa and Doug are involved in several community initiatives, including charitable donations and partnerships with children's organizations.

Shipping and Costs

Melissa and Doug offer free shipping on orders over $49, with standard shipping rates starting at $5.99 for orders under $49. Expedited shipping options are also available at an additional cost.

Melissaanddoug Recent User Reviews

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Reviewer Name: GN Ellie

Review Submission Date: 2022-12-21

Review Title: Poor customer service experience … shame as toys are lovely!
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Review Description: Really sarcastic tone in an email to a customer.My nonverbal, autistic son lost a piece from an Icecream set. I emailed to ask about spare parts. Was told they can’t “magically” replace toys that are lost. Obtaining a spare part shouldn’t be this hard for a toy manufacturer. Other toy manufacturers have always been very helpful in my pay experiences eg Lego, Knext etc. No Christmas cheer in the Melissa and Doug offices obviously!!!

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Reviewer Name: Very angry client

Review Submission Date: 2021-04-23

Review Title: Fraud. Not real. Do not buy,
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Review Description: I ordered toy from Amazon and they didn't delivered...like never came!!! I literally wrote them few mails to beg for shipping update . They stole my money and still no refund or toy. They not only didn't de as promised on time they didn't returned my money 2 months ago.

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Reviewer Name: Jamie

Review Submission Date: 2021-01-18

Review Title: Great company to deal with
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Review Description: Great company to deal with! Any questions/concerns are addressed in a timely fashion Products are well worth the price# A go to for gifts for my grandchildren!

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Reviewer Name: Kathleen Franklin Leonard

Review Submission Date: 2020-01-19

Review Title: Excellent toys that can outlive your…
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Review Description: Excellent toys that can outlive your child. Melissa and Doug toys are durable and allow for lots of creative play. I buy these for my grandchildren and they are always a hit.

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Reviewer Name: Martin Garland

Review Submission Date: 2019-12-17

Review Title: Melissa and Doug toys are awesome!
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Review Description: We ordered some items from Melissa and Doug for our 2 year old grand daughter. They were delivered exactly as advertised. We love their toys...

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