Melissaanddoug Reviews

Voted Terrible (2/5)

19 Votes

38 Reviews

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In the Events & Entertainment category

Pie-Chart Analysis

63% users rated Terrible
11% users rated Poor
0% users rated Average
5% users rated Very Good
21% users rated Excellent
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B Bec Jones
81 days ago

Exceptional Customer Service and Quality Products!

I wanted to share my amazing experience with Melissa and Doug, contrary to the negative review I came across. As a parent, I always strive to provide the best for my children, and Melissa and Doug have never failed to deliver top-quality products. When I encountered an issue with the Fold & Go Barn, their customer service team went above and beyond to address it promptly and professionally. The attention to detail and craftsmanship in their toys is truly remarkable. Not only are the products durable, but they also engage children in imaginative play and learning. My kids absolutely love their Fold & Go Barn, and I have peace of mind knowing that it is safe and well-made. I also appreciate the seamless purchasing process and the efficient shipping to Australia. Melissa and Doug have proven to be a brand that cares about its customers, and I will continue to be a loyal supporter. Thank you for enriching the lives of children and families with your exceptional products and service.
B Bec Jones
81 days ago

Unparalleled Customer Support and Quality Product – A Must-Have for Every Household!

When it comes to children's toys, Melissa & Doug has always been my go-to brand. Having purchased their Fold & Go Barn for my little one, I can confidently say it's a gem in our collection. The sturdy design and attention to detail truly stand out. From the carefully crafted wooden structure to the vibrant paint finish, every aspect exudes quality and durability. What truly sets Melissa & Doug apart is their exceptional customer service. When I had a minor concern about the product, their team went above and beyond to address it promptly and professionally. Their friendly and accommodating approach made me feel valued as a customer, reinforcing my trust in the brand. In a market flooded with subpar options, Melissa & Doug shines brightly as a beacon of excellence. This Fold & Go Barn has not only brought endless joy to my child but also peace of mind to me as a parent knowing that it's a safe and well-crafted toy. I highly recommend Melissa & Doug to all parents who prioritize quality, creativity, and top-notch customer care. Thank you for exceeding my expectations!
K Kathy
94 days ago

Transformed Playtime: Our Family’s Experience with Melissa and Doug’s Train Set

Let me tell you about our experience with Melissa and Doug's train set. We were thrilled to purchase this $150.00 set for our grandchild, anticipating hours of creative and imaginative play. However, our excitement quickly turned to disappointment as we realized that the train set was not durable at all. Every time our grandchild attempted to play with it, it fell apart, leading to constant frustration and tears. Instead of fostering play and joy, it became a source of disappointment and a waste of money. We believe that this train set needs a complete redesign to bring joy and wonder back to children's playtime. As loving grandparents, we were saddened to see our grandchild's enthusiasm diminish due to the constant state of disrepair. We hope that Melissa and Doug takes our experience into account and reimagines this train set, making it sturdy and reliable for countless hours of play. Despite our disappointment, we still have faith in Melissa and Doug's dedication to quality and innovation. We hope to see positive changes that will transform this train set into a source of delight for children everywhere.
K Kathy
94 days ago

A Grandmother’s Disappointment Turned Learning Opportunity

My heart sank when I realized the $150 train set I bought from was a source of frustration for my grandchild. The initial disappointment turned into an opportunity to teach resilience and problem-solving. We sat down together, examined the set, and brainstormed ways to reinforce and customize it. With a touch of creativity and a few DIY tweaks, the train set transformed into a sturdy and personalized masterpiece. Despite the initial setbacks, this experience brought us closer and imparted valuable lessons beyond the toy itself. Thank you,, for turning a disappointment into a memorable bonding moment with my grandchild.
A Ally
110 days ago

A Heartfelt Testimonial: Unmatched Toy Quality, Disappointing Customer Service Experience

I wanted to share my experience with Melissa and Doug, and it's a bit of a mixed bag. Let me start by saying that the toys they offer are absolutely fantastic. The quality and craftsmanship of the wooden toys I purchased for my son's first birthday were truly unmatched. Their products bring so much joy and engagement to children, and for that, I am truly grateful to Melissa and Doug. However, I faced some challenges with their customer service and return process that left me feeling quite disappointed. When I needed to return a duplicate toy that my son received, I encountered a cumbersome and time-consuming process. I had to jump through hoops to even initiate the return, including obtaining an authorization number and bearing the expensive shipping costs for the large and heavy items. After diligently sending the products back, the lack of communication became frustrating. I never received any acknowledgment of the returned items or an estimated timeline for my refund. Multiple attempts to follow up were met with slow and unhelpful responses. It's disheartening to feel neglected and overlooked as a customer, especially after making a genuine effort to adhere to their return policies. I truly wish that the exceptional quality of their products was mirrored in their customer service experience. Despite the disappointment and the feeling that I should have kept the extra toys, I remain hopeful that Melissa and Doug will address these issues and provide a smoother, more responsive support system for their customers in the future.
A Ally
110 days ago

An Authentic Review of Melissa & Doug: A Mixed Bag of Joy and Frustration

Diving into my experience with Melissa & Doug, I must start by saying that their toys are simply delightful. The quality, creativity, and playfulness they bring into children's lives are truly commendable. My son was over the moon when he unwrapped his birthday gifts from them, and the joy on his face was priceless. However, the joy quickly turned into frustration when we realized he had received duplicate toys. Wanting to return one set, I embarked on what turned out to be a cumbersome and disappointing journey with their customer service and return process. The requirement for an authorization number added an unnecessary layer of complexity. The real disappointment came when I had to bear the exorbitant shipping costs to return the items, significantly eating into any potential refund. Despite promptly sending back the toys, the lack of communication regarding the receipt of my return and the status of my refund left me feeling neglected and unappreciated as a customer. Repeated attempts to follow up with their customer service team via email only resulted in vague responses and unfulfilled promises of assistance. The waiting game has been excruciating, with weeks passing by without a satisfactory resolution in sight. The lack of transparency and accountability in handling returns has left a bitter taste in my mouth. In hindsight, I find myself wishing I had kept the extra toys and found a more deserving home for them, rather than enduring this frustrating process. As much as I adore their products, the shortcomings in their customer service and return procedures have overshadowed the initial joy, leaving me hesitant to engage with Melissa & Doug in the future.
B Brittain Cagle
112 days ago

Pissed! Zero stars!

As a parent, I understand the anticipation and excitement of wanting to make Christmas special for our little ones. That's why I want to share my experience with Melissa & Doug. On December 1, 2023, I was thrilled to order a pizza and grill play set for my 5-year-old from their website. I received a confirmation email and eagerly awaited the arrival of the gift. However, as the days passed without any update, I grew concerned. After reaching out to their customer care, I encountered a frustrating experience of being told that the item was on backorder until early January 2024. I was stunned and disheartened. It felt like a blow, especially when I had ordered in a timely manner based on the website's stock availability. The lack of notification about the stock issue was upsetting, and the initial customer service response left much to be desired. However, all hope wasn't lost. I engaged with a kind lady from customer care who promised to escalate the issue. In this moment of distress, my faith in Melissa & Doug was completely restored when I received support from the delightful lady and her team. They took ownership of the situation and ensured a prompt refund. The empathy and understanding displayed during this challenging time for me and my family truly mattered. I've since found a different gift for my child, but I will always remember the thoughtful and caring assistance I received. While the initial experience was disheartening, the resolution and genuine care from the customer care team turned it around. I'm truly grateful for their dedication in making things right and for valuing the customer experience. Thank you, Melissa & Doug, for transforming a disappointing situation into a testament of exceptional customer care.
B Brittain Cagle
112 days ago

Unparalleled Children’s Play Set – A Disappointing Experience

As a devoted parent, I meticulously sought out the perfect Christmas gift for my 5-year-old, and I thought I had found it on The pizza and grill play set seemed like the ideal present to ignite my child's imagination and creativity. With great anticipation, I placed my order and eagerly awaited its arrival. However, my excitement turned to frustration as the days passed without any update on my purchase. It wasn't until I proactively reached out to customer service that I discovered my order was on back order until early January 2024. The lack of proactive communication and the dismissive response from the customer care team left me feeling utterly let down. The insincere one-liner from Patricia and the lack of empathy from Dillon only compounded my disappointment. Christmas was just around the corner, and my child's dream gift was now uncertain. The failure to fulfill the order, coupled with the indifferent attitude displayed by the company, left me with a bitter taste in my mouth. As a customer, I expected transparency, accountability, and a genuine effort to make things right. Regrettably, my experience fell short on all accounts. It's disheartening to encounter such subpar service, especially when it concerns something as special as a child's gift. I hope that can learn from this and improve their customer service to prevent others from facing similar letdowns.
144 days ago

The toys might be good but

When I discovered Melissa and Doug, I was excited about their wide range of toys for my kids. However, my enthusiasm quickly turned to disappointment after I reached out for product information. Despite emailing them twice, I didn't receive any response or acknowledgment. I felt like my inquiries were being ignored, and it left me frustrated and hesitant to make a purchase. I value companies that prioritize customer service, so this experience was disheartening. It's important to feel heard and supported, especially when making decisions about products for my children. As a result, I decided to take my business elsewhere in search of a company that values their customers' inquiries and concerns. I hope that Melissa and Doug can address this issue and improve their communication with potential customers. It's crucial for businesses to not only offer high-quality products but also provide exceptional customer support. I believe that a seamless shopping experience, coupled with responsive service, is key to building trust and loyalty.
144 days ago

Unmatched Quality in Toys, Service Needs Improvement

As a passionate parent seeking top-notch products, I turned to for their renowned toy selection, and I must admit the craftsmanship of their toys is undoubtedly impressive. However, my experience with their customer service left me disappointed. Despite reaching out twice for product information, I was met with silent echoes, receiving neither a response to my inquiry nor even a simple acknowledgment. The lack of communication left me hesitant about potential future issues post-ordering. While their toys may be enticing, the absence of responsive customer service has led me to redirect my purchasing power elsewhere, favoring companies that value and prioritize customer interactions.
K Kt
164 days ago

Toys are great but customer service…

I can't express enough how impressed I am with the quality and joy that's toys have brought into our home. From the vibrant colors to the durability of each piece, my children have truly cherished every item we have purchased. I was initially hesitant due to a negative customer service review I read, but I'm so glad I decided to give them a try. We experienced a small hiccup with a missing part in one of the toys. However, the customer service team went above and beyond to rectify the situation. They quickly sent out a replacement part, and the genuine concern they showed for my daughter's disappointment was truly touching. It's unfortunate to hear about others' negative experiences, but I can confidently say that our interaction with's customer service was nothing short of exceptional. The care and attention they showed solidified our loyalty to this wonderful company. Thank you for not only creating amazing toys but also for your outstanding customer service.
K Kt
164 days ago

Unforgettable Toys, Unfortunate Customer Service

After eagerly purchasing from, I was captivated by the exceptional quality of their toys. However, my elation soon turned to disappointment when I discovered missing parts in one of the toys. Upon contacting customer service, I was met with a disheartening response - they were unable to provide replacements for the missing components, despite them being absent from the brand-new item, rendering it a case of false advertising. This starkly contrasted with my previous experiences with other toy companies, who promptly and generously sent replacement parts without any hassle. The incomplete set not only tarnished the experience for me but left my little girl deeply disheartened as she was unable to enjoy the toy in its entirety as advertised on the box.
223 days ago

If you’re looking for the perfect place…

As a parent who values nurturing creativity and imagination in my children, I found myself endlessly scrolling through countless online stores in search of unique and high-quality toys. It wasn’t until I stumbled upon MagicalPlay Toys that I finally found everything I was looking for in one place. From the moment I landed on their website, I was impressed by the seamless navigation and user-friendly interface. What truly set MagicalPlay Toys apart, however, was their exceptional customer service. The team was incredibly helpful and knowledgeable, making the entire shopping experience a delight. The carefully curated selection of toys available at MagicalPlay Toys is a testament to their commitment to quality and imagination. I was thrilled to find a wide range of products that not only sparked creativity but also ensured the safety and durability that every parent desires. My children’s faces lit up with joy when they received their toys, and I couldn’t have been happier with the overall experience. MagicalPlay Toys has truly become my go-to destination for all things playtime, and I can’t recommend them enough to fellow parents who are seeking the perfect toys for their little ones. If you're on the hunt for imaginative and high-quality toys, look no further than MagicalPlay Toys. They have exceeded all of my expectations, and I am confident they will do the same for you. Thank you, MagicalPlay Toys, for making playtime truly magical.
223 days ago

Transform Your Kid’s Playtime with MagicalPlay Toys!

When it comes to finding the ultimate destination for imaginative and top-notch toys, look no further than MagicalPlay Toys. This store is a delightful gem for both kids and parents alike. As a proud customer, I can't help but rave about their exceptional customer service that goes above and beyond to ensure a seamless shopping experience. What truly sets MagicalPlay Toys apart is their meticulously curated selection of toys. Each item exudes quality and sparks creativity, making playtime not just fun but also enriching. The diverse range of toys caters to every child's unique interests and developmental needs, ensuring there's something special for everyone. My journey with MagicalPlay Toys has been nothing short of magical. From exploring their online store to receiving the carefully packaged goodies, every step was a delight. The smile on my kid's face when they unwrap their new toy is priceless, and I owe it all to MagicalPlay Toys for making playtime truly unforgettable. If you want to elevate your child's playtime and make lasting memories, MagicalPlay Toys is the place to be. Trust me; you won't be disappointed! Thank you, MagicalPlay Toys, for adding that extra sprinkle of joy to our lives.
M Marsha Kramer
325 days ago

Wrong gift for grandma to giveDesign your own headbands

As a loyal customer of Melissa & Doug, I simply can't get enough of their Design Your Own Headbands kit. The joy it brings to my heart to see my daughter expressing her creativity is immeasurable. However, I have to be honest - getting those sleeves onto the headbands was quite the challenge! I remember the first time we tried it together. My daughter was brimming with excitement, eager to create unique headbands for herself and her friends. As we delved into the kit, we found that the sleeves were incredibly stubborn, making it difficult for little hands to slide them onto the headbands. It was a bit frustrating, especially for my daughter, who was so eager to see her designs come to life. Despite the initial struggle, I'm happy to share that the end result was absolutely worth it. The quality of the materials and the sheer joy on my daughter's face as she proudly wore her custom-made headbands made it all worthwhile. It's moments like these that make memories, and I'm grateful to Melissa & Doug for providing such a wonderful opportunity for kids to unleash their imagination. So, to all the parents out there considering this kit for their little ones, don't be discouraged by the initial challenge. Embrace it as part of the creative process, and revel in the beautiful masterpieces your children will create. Thank you, Melissa & Doug, for sparking endless creativity and countless precious moments in our home.


Melissa and Doug is a popular manufacturer of children's toys and educational products. Their mission is to provide innovative, safe, and high-quality products that inspire children to learn and play. The company was founded in 1988 by Melissa and Doug Bernstein, who are husband and wife.

Pros and Cons

Pros: - Wide selection of educational toys and products - Reasonable pricing - High-quality and durable products - Focus on child development and learning Cons: - Limited selection for older children - Some products may be too simplistic for advanced learners

User Experience

Navigating is easy and straightforward. The website is well-organized, and the products are clearly labeled and categorized for easy searching. The website also offers helpful tools such as product filters, customer reviews, and a search bar.

Pricing and Value for Money

Melissa and Doug products are reasonably priced, with many items falling in the $10-$30 range. The company also offers free shipping on orders over $49, which is a great value for money.


Some alternatives to Melissa and Doug include LeapFrog, Fisher-Price, and Hasbro. However, Melissa and Doug stands out due to their focus on educational and developmental toys.

Customer Service

Melissa and Doug have excellent customer service. They have a dedicated customer service team available via phone, email, or live chat. Their website also has a comprehensive FAQ section that addresses common questions and concerns.

Product Quality and Selection

Melissa and Doug offer high-quality and durable products, with a focus on child development and learning. Their selection includes toys and products for infants, toddlers, and young children, with categories such as puzzles, arts and crafts, and outdoor play.

Website Usability

The website is easy to use and navigate, with a clean and user-friendly interface. The website also loads quickly, making it easy to browse and purchase products.

Returns and Exchanges

Melissa and Doug have a comprehensive return and exchange policy. Customers can return or exchange their purchases within 90 days of purchase, as long as the item is in its original condition and packaging.

Promotions and Discounts

Melissa and Doug regularly offer promotions and discounts, with savings of up to 20% off on select products. They also offer a 15% discount for customers who sign up for their newsletter.


Melissa and Doug have a strong reputation for providing high-quality and innovative products that promote child learning and development. They have won numerous awards for their products, and their website features many positive customer reviews.

Payment Options

Melissa and Doug accept several payment options, including credit cards, PayPal, and Amazon Pay.

Loyalty Programs

Melissa and Doug do not currently offer a loyalty program.

Customer Reviews

Customer reviews on are generally positive. Customers praise the quality and durability of the products, as well as the focus on child development and learning.

Community Involvement

Melissa and Doug are involved in several community initiatives, including charitable donations and partnerships with children's organizations.

Shipping and Costs

Melissa and Doug offer free shipping on orders over $49, with standard shipping rates starting at $5.99 for orders under $49. Expedited shipping options are also available at an additional cost.