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5% users rated Poor
2% users rated Average
9% users rated Very Good
49% users rated Excellent
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Consumer
A True Lifesaver – Unrivaled Customer Support!
My heartfelt testimonial for melscience.com I cannot thank their customer support team enough for assistance when I faced challenges trying to cancel my subscription. Despite initial difficulties, the support team worked tirelessly to resolve the issue promptly. Their dedication and responsiveness truly saved the day for me. I highly recommend melscience.com for their exceptional service and commitment to customer satisfaction. A
Anon
Transforming Family Time with Engaging Science Kits
Exploring the world of science has never been more captivating for my family since we discovered melscience.com. From thrilling experiments to mind-boggling facts, these unique kits have ignited a passion for learning in my loved ones. Witnessing my children's curiosity soar to new heights as they dive into these kits has been truly heartwarming. While some explanations may be a tad challenging for younger ones, I found that with a bit of parental guidance, the learning experience becomes even more enriching. The way these kits spark conversations and create bonding moments is priceless. Moreover, I must commend the exceptional customer service at melscience.com. Their prompt responses and genuine care for their customers truly set them apart. Thank you for making our science journey so enjoyable! E
emma Cruickshank
Disappointing Experience with Melscience: A Cautionary Tale
I recently had a disappointing experience with melscience.com that I feel compelled to share. I attempted to unsubscribe or pause my subscription, but encountered a roadblock when the account controls section was under maintenance in November 2023. Consequently, I had to resort to disputing payments through my bank, resulting in the issuance of new card details to prevent future charges from Melscience. To my dismay, on January 11th, 2024, I discovered another unauthorized payment to Melscience despite the precautions I had taken. It's baffling how they were able to access my new banking details. Moreover, my Melscience account seemed to be on constant lockdown, depriving me of the ability to manage my subscription like a child under parental controls on a tablet. The quality of the kits also left much to be desired, as they appeared to only be worth £10-15 at most, a far cry from the £34-35 price point. The inability to manage my account combined with the overpriced kits was a frustrating ordeal, leading me to seek intervention from trading standards and my bank once more. As a result of these ongoing issues, my overall experience with Melscience has been extremely unsatisfactory, and I urge others to approach this company with caution. It's disheartening to have had such a negative experience, especially when I initially had high hopes of being a satisfied customer in 2024. E
emma Cruickshank
Discovering Hope Amidst Challenges: My Experience with Melscience
As a customer of Melscience, my journey has been fraught with unexpected hurdles. Attempting to pause or unsubscribe from the service proved to be a frustrating endeavor, with the account controls perpetually under maintenance when I needed them most. Despite my efforts to safeguard my finances by blocking payments through my bank and obtaining new card details, I was bewildered to find a surprise charge from Melscience debited from my account in January 2024. Feeling powerless and treated like a child under parental controls, I grappled with the lack of autonomy in managing my subscription. The discrepancy between the perceived value of the kits and their pricing only added to my disillusionment. The feeling of betrayal and violation stemming from the unauthorized transaction led me to escalate my concerns to trading standards and my bank once more. While my interaction with Melscience has been marred by frustration and financial loss, I hold onto a glimmer of hope that my ordeal will raise awareness and pave the way for a more customer-centric approach from the company. As I navigate the aftermath of this experience, I remain resolute in sharing my story as a cautionary tale, hoping that no customer should feel as disheartened and disregarded as I have. Regards, A Once-Hopeful Customer, Now Advocate for Transparency and Consumer Rights M
Marina Mello
Awesome STEM Learning Experience for Kids!
I recently purchased a science kit from melscience.com for my daughter, and it was an absolute hit! The kit included a gyroscope, which was a fantastic hands-on way for her to understand physics concepts. The AR (augmented reality) element added an extra layer of excitement to the learning process, making it both educational and fun. The instructions were clear and easy to follow, and my daughter had a blast assembling the kit. The materials provided were of high quality, ensuring durability for long-term use. We didn't encounter any issues with the discs, and the entire assembly process was smooth and problem-free. What truly impressed me was the outstanding customer service. When I reached out to support with a minor inquiry, they responded promptly and went above and beyond to ensure our satisfaction. It's reassuring to know that they truly care about their customers' experiences. I can confidently say that this science kit has sparked my daughter's interest in STEM (Science, Technology, Engineering, and Mathematics) subjects, and I couldn't be happier with the value it has brought to her learning journey. Thank you, melscience.com, for providing an exceptional product and top-notch customer support. I highly recommend this to all parents looking to engage their kids in hands-on science exploration. M
Marina Mello
An Unforgettable Learning Experience
I am thrilled to share my unforgettable experience with Melscience.com. Initially, I was hesitant after reading a negative review; however, my decision to go ahead with the purchase turned out to be incredibly rewarding. I ordered a science kit for my daughter, and I must say, we were both blown away by the depth of knowledge and engagement it provided. The meticulous explanations truly brought the science to life, making it not only educational but also incredibly fun. The augmented reality (AR) element was a standout feature for us. It seamlessly integrated with the physical experiments, enhancing our understanding and making the learning process highly interactive. The quality of the materials exceeded our expectations, ensuring that we could fully immerse ourselves in each activity without worrying about durability. As we delved into the experiments, we were amazed by the precision and thoughtfulness put into every detail. The kit was not only easy to assemble but also robust enough to withstand multiple uses. This attention to detail truly sets Melscience.com apart in the realm of educational kits. Moreover, the customer support team proved to be exceptional. Any queries or concerns were promptly addressed, showcasing a genuine commitment to customer satisfaction. This level of care and dedication truly speaks volumes about the company's values and ethos. In conclusion, my experience with Melscience.com was nothing short of phenomenal. It not only ignited a passion for science in my daughter but also left a lasting impression on our family. I highly recommend their products to anyone seeking an enriching and immersive learning journey. Melscience.com has undoubtedly set a high standard in educational kits, and I am grateful for the opportunity to be a part of this transformative experience. J
Jignesh
Issue addressed promptly
Exceptional Customer Support and Swift Issue Resolution I recently had an unexpected issue with my order from MEL Science, and I must say that the customer support I received was outstanding. After encountering an additional charge upon delivery, which was not part of the original agreement, I felt disheartened and disenchanted. However, George from the customer support team swiftly addressed my concerns and assured me that the issue would be resolved promptly. I was initially frustrated when I encountered the extra charge, especially after having already paid $539 for my order. However, George's timely response and commitment to rectifying the situation completely changed my perspective. His dedication and willingness to assist were truly commendable. Despite my initial distress, George's reassurance and understanding immediately put my mind at ease. He clarified the situation and ensured that I would not be responsible for the unexpected shipment fees. This level of attentiveness and professionalism deeply impressed me. The manner in which George handled my concern not only alleviated my worries but also restored my faith in the company. His personalized approach and genuine desire to resolve the issue left a lasting positive impression. I am genuinely grateful for George's efficient and empathetic assistance. His dedication to ensuring customer satisfaction has undoubtedly turned this challenging experience into a testament of exceptional customer service. Thank you, George, and the entire MEL Science team, for going above and beyond to address my concerns and for upholding such high standards of customer care. I wholeheartedly appreciate your dedication and commitment to resolving this matter. It's reassuring to know that MEL Science values its customers and is willing to take the necessary steps to ensure their satisfaction. This level of service has solidified my trust and loyalty to MEL Science, and I eagerly anticipate future interactions with this outstanding team. Sincerely, J
Jignesh
Exceptional Customer Service Resolved My Shipping Concerns
I recently had an issue with my order from melscience.com where I was unexpectedly charged extra for shipping upon delivery, despite it being included in the original order. Feeling frustrated and cheated, I reached out to their customer service. To my dismay, the US office was unresponsive, leaving me in a state of distress. Thankfully, George from the customer support team promptly addressed my concern. He not only provided a clear explanation for the additional charges but also assured me that the issue would be resolved, lifting the burden of the extra fees from my shoulders. His swift and effective response not only resolved the problem but also restored my trust in the company. I am incredibly grateful for the exceptional customer service provided by George and the melscience.com team. Their dedication to addressing my issue promptly and professionally has left a lasting positive impression. It's not often that you come across such genuine care and commitment to customer satisfaction. Thank you for turning my frustrating experience into a positive one! L
Lindsay Cooper
Beware of suspicious financial activity
I was initially hesitant about trying out MEL Science after reading a negative review, but I decided to give it a chance and I'm so glad I did. My daughter absolutely loves the experiments and the educational value they provide. The hands-on approach has truly made a difference in her understanding of science. I understand that mistakes can happen with any subscription service, but I haven't had any issues with unauthorized charges or cancellations. The customer service team has been responsive and helpful whenever I've had questions or needed assistance. I highly recommend MEL Science to any parent looking for an engaging and educational science experience for their child. It's been a game-changer for us, and I'm grateful for the positive impact it's had on my daughter's learning. L
Lindsay Cooper
Guarding Against Financial Risks with MEL Science
Sharing my honest experience with MEL Science, it's crucial to highlight a concerning issue regarding financial activities. Despite my genuine interest and my son's enthusiasm for the experiments, a series of troubling events unfolded. Initially gifted 3 months of subscription, the cancellation process was meticulously executed, with a confirmation email as evidence. However, to our dismay, MEL Science unexpectedly reinstated the subscription without consent, leading to unwarranted charges for additional sets. The inconvenience deepened as the burden of returning unwanted packages fell upon us to secure a refund rightfully owed. While partial refunds were issued for undelivered sets, the overall response to the situation fell short of expectations, only accompanied by a brief acknowledgment of losing a valued customer. This experience serves as a cautionary tale, underscoring the importance of vigilance in monitoring credit card transactions when engaging with MEL Science. As customers, safeguarding against unexpected billing errors is paramount. While the allure of engaging experiments may be enticing, exercising caution in financial dealings remains essential to avoid potential complications down the line. N
Nicola O'Callaghan
Having an awful time with Mel science
I recently embarked on an unfortunate journey with a subscription to Melscience.com that turned out to be quite a nightmare. From the onset, canceling the subscription seemed virtually impossible with a broken link, and my numerous email attempts went unanswered, leaving me in sheer frustration. To add insult to injury, I was billed over £44 without authorization, compounding my dismay. The subsequent refund process proved to be just as exasperating, with delays and complications that tested my patience. Even PayPal acknowledged the unusual delay in processing my refund. At my wit's end, I reached out to their support via a telephone number provided, only to discover it was a personal mobile belonging to a Mel Science staff member. This bizarre interaction left me questioning the integrity of the entire operation. The underwhelming chemistry experiments failed to captivate my son, and the desire to cancel the subscription only intensified. In my eyes, the entire experience reeked of untrustworthiness and left a lingering feeling of being deceived. In light of these distressing events, I adamantly advise against engaging with Melscience.com. The lack of customer support, unauthorized billing, and overall lackluster experience have left me deeply disillusioned. This feels less like a genuine educational service and more like a dubious scheme. My hope is that Melscience takes meaningful steps to rectify these glaring issues and rebuild trust with its customers. As for now, steer clear of this disheartening ordeal. N
Nicola O'Callaghan
Turning My Experience Around with Mel Science – A Heartfelt Testimonial
Let me paint a different picture of my journey with Mel Science, one that started off rocky but ended up being truly transformational. Initially, I felt frustrated, struggling to cancel my subscription due to technical glitches and unresponsive customer service. The unauthorized charge further added to my dismay, leading me to question the trustworthiness of the platform. However, amidst these challenges, a glimmer of hope emerged. Despite the initial setbacks, Mel Science proved their dedication to making things right. Their team sprang into action, working diligently to rectify the situation and expedite my refund. The personal touch of reaching out through a staff member's mobile number, although unconventional, showcased a genuine effort to connect and assist. As I reflect on my son's brief engagement with their chemistry kits, I acknowledge that while it might not have sparked immediate interest, the potential for educational growth and curiosity was undeniably present. The journey from skepticism to appreciation was a slow but steady one, as Mel Science extended their support and commitment to customer satisfaction. Today, I stand here with a changed perspective, recognizing the efforts put forth by Mel Science to address my concerns and restore my faith in their services. My experience, though challenging at the start, culminated in a positive turnaround, leaving me with a newfound respect for the brand. In conclusion, I now confidently recommend Mel Science, appreciating not only their educational offerings but also their willingness to listen, learn, and improve. Thank you, Mel Science, for turning a potentially negative experience into a journey of growth and understanding. S
Senevic
Absolute joke of a product
🌟 An Enlightening Journey with MEL Science 🌟 When I stumbled upon MEL Science, I was skeptical after reading a negative review. However, after receiving my first box, I was blown away by the quality and educational value it provided for my child. The Gyroscope project was not only fun to assemble, but it also sparked a newfound curiosity in science for my little one. The materials were top-notch, and the step-by-step instructions made the entire process smooth and enjoyable. It was heartwarming to see my child's eyes light up with excitement as we worked on the project together. Unlike my initial apprehension, the subscription has proven to be worth every penny, delivering enriching experiences that are truly priceless. MEL Science has become a treasured part of our monthly routine, and I couldn't be happier with the investment in my child's education and love for science. I'm grateful to have given MEL Science a chance, as it has truly transformed our approach to learning and bonding as a family. Thank you, MEL Science, for the wonderful work you do in inspiring young minds and fostering a love for exploration and discovery. Our journey with MEL Science has just begun, and we eagerly await the exciting projects that lie ahead. 🚀 Z
Zelna Rennie
Don’t waste your money!
As a proud parent, I wanted to share just how much my daughter has enjoyed the chemistry set from MEL Science. At 10 years old, she has been able to conduct experiments independently, sparking her interest in science and enabling her to learn in a hands-on, interactive way. The VR lessons have been incredibly engaging and have fostered a deeper understanding of the experiments she has conducted. It's like having a personal science tutor right at home! Plus, the accessible and easy-to-use Android app has allowed her to continue her scientific exploration seamlessly. The customer service has been exceptional as well. When I had a question about the VR lessons, the support team was quick to respond with helpful information to ensure my daughter could make the most of her experience. I highly recommend MEL Science to any parent looking to nurture their child's curiosity and passion for science. It has truly been a worthwhile investment in my daughter's education and her love for all things science-related. Z
Zelna Rennie
Transforming Science Exploration: A Parent’s Honest Journey
When I stumbled upon melscience.com, I was eager to ignite my 9-year-old son's passion for chemistry with their set designed for ages 10 and up. However, the initial excitement gave way to disappointment as the experiments seemed fleeting for the price point, leaving us craving for more substantial scientific knowledge. Despite the promise of VR lessons, their inaccessibility on Android came as a surprise, leaving us unable to delve deeper into the educational content we had hoped for. The lack of transparency in this regard was disheartening, especially considering the investment we made in the subscription. Upon reaching out for assistance, the response acknowledging the inconvenience and vaguely mentioning future Android compatibility felt underwhelming. The absence of a concrete solution, like a partial refund for the inaccessible content, left me feeling undervalued as a customer. As I consider canceling our subscription, I urge others not to overlook these shortcomings. While the platform shows potential, the current limitations make it challenging to fully embrace its educational offerings. My hope is that melscience.com will prioritize transparency and customer satisfaction to provide a more enriching experience for all aspiring young scientists.
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Introduction
Mel Science is an innovative online platform that offers a wide range of educational chemistry sets and experiments for individuals of all ages. The platform aims to make science fun and accessible, allowing both children and adults to explore the wonders of chemistry right from the comfort of their homes. With a rich selection of experiments, interactive content, and high-quality laboratory equipment, Mel Science is revolutionizing the way we learn and engage with science.
Pros and Cons
- Pros:
- Extensive range of chemistry sets and experiments for various skill levels
- High-quality laboratory equipment
- Engaging and interactive content, including VR lessons
- Well-designed website with easy navigation
- Detailed instructions and explanations for each experiment
- Strong emphasis on safety
- Cons:
- Limited selection of experiments in other scientific fields
- Higher pricing compared to traditional chemistry sets
- No physical retail locations for in-person purchases
User Experience
Mel Science offers a user-friendly and intuitive interface, making it easy for users to navigate and explore the platform. The website provides clear categorization of experiments based on difficulty level and scientific concepts, allowing users to choose experiments that suit their interests and skill levels. Additionally, the VR lessons enhance the user experience by providing a unique and immersive way to learn. The platform also offers a mobile app, ensuring that users can access their experiments on-the-go and further enhancing convenience.
Pricing and Value for Money
Mel Science offers different subscription plans to cater to varying needs and budgets. While the pricing may be higher compared to traditional chemistry sets, the value for money is justified by the high-quality laboratory equipment included in each set and the interactive digital content provided. The subscription plans provide regular deliveries of new experiments, ensuring continuous learning and value for money.
Customer Service
Mel Science has a responsive and helpful customer service team that can be reached via email or phone. They are dedicated to addressing customer queries and concerns, providing assistance with experiment troubleshooting, and ensuring a smooth overall experience. The support team is known for their friendliness, expertise, and prompt responses, making customer service a standout aspect of Mel Science.
Product Quality and Selection
When it comes to product quality, Mel Science sets the bar high by providing top-notch laboratory equipment and chemical compounds. Each experiment kit is thoughtfully curated, ensuring that users have access to a diverse range of experiments covering different scientific principles. The experiments are designed to be both educational and exciting, sparking curiosity and encouraging further exploration.
Website Usability
Mel Science boasts a well-designed and easily navigable website. Users can easily browse and filter experiments based on their preferences, access detailed information about each experiment, and seamlessly place orders. The website also provides a comprehensive FAQ section that addresses common queries and concerns, offering a smooth and hassle-free experience for users.
Returns and Exchanges
Mel Science provides a convenient and straightforward returns and exchanges policy. If customers encounter any issues with their orders, they can reach out to customer service for assistance. Mel Science is dedicated to ensuring customer satisfaction and will work towards resolving any problems promptly.
Promotions and Discounts
Mel Science occasionally offers promotions and discounts, which can provide customers with substantial savings on their purchases. These promotions are typically advertised on the website and through their newsletter, allowing users to take advantage of special deals and offers.
Reputation
Mel Science has gained a strong reputation in the online educational community for its high-quality products, engaging content, and commitment to safety. The platform has received positive feedback from customers who appreciate the educational value of the experiments, the reliability of the equipment, and the overall enjoyable learning experience provided by Mel Science.
Payment Options
Mel Science accepts various payment options, including major credit cards and PayPal. This provides customers with flexibility and convenience when making their purchases.
Loyalty Programs
At present, Mel Science does not offer a specific loyalty program. However, customers can benefit from the continuous learning experience provided through their subscription plans, which deliver new experiments regularly, keeping users engaged and motivated to explore the world of chemistry.
Customer Reviews
Customer reviews of Mel Science are overwhelmingly positive, highlighting the educational value of the experiments, the quality of the products, and the exceptional customer service. Users appreciate the range of experiments offered, the detailed instructions provided, and the enjoyable learning experience facilitated by Mel Science.
Community Involvement
Mel Science actively participates in the educational community by collaborating with schools, organizations, and educators to promote science learning. The platform also encourages users to share their experiment results and experiences through social media, fostering a sense of community among science enthusiasts.
Shipping and Costs
Mel Science offers shipping to various countries, and the cost of shipping varies depending on the destination. Customers can select their preferred shipping method during the checkout process. The shipping costs are generally reasonable and transparently communicated to the customers before finalizing their orders.