Menswearhouse Reviews

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43 Reviews

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Exceptional Quality and Disheartening Service at Men’s Wearhouse Flatirons, Broomfield

I recently visited Men's Wearhouse at Flatirons, enticed by an enticing sale for a merino 1/4 zip sweater by Joseph Abboud, as advertised on their website. Upon arriving at the store, I found the same product but encountered a disappointing situation with a female employee. I politely requested a price match to the online offer of $29.99, yet she insisted on the in-store price of $39.99, citing that the cost of shipping would even out the price. I calmly informed her that online orders included free shipping, yet she remained adamant. The quality of the merchandise at Men's Wearhouse is undoubtedly commendable, and the physical shopping experience provides a hands-on approach that can be enjoyable. Nevertheless, my encounter with the staff left much to be desired. The sheer frustration of not being able to benefit from the online promotion due to the staff's refusal to honor the advertised price left me disappointed. In conclusion, I would like to highlight the exceptional quality of the products available at Men's Wearhouse, and my experience with the merchandise itself was truly positive. However, the lack of accommodation and understanding from the employee tarnished what could have been a flawless customer experience. It is my hope that the customer service aspect can be improved to match the high standards of the products offered.

Transformed Shopping Experience at Men’s Wearhouse Flatirons, Broomfield

After reading about the merino 1/4 zip sweater sale at Men's Wearhouse online, I headed to the store at Flatirons with high expectations. Excited to snag a Joseph Abboud sweater for $29.99, as advertised, I was disappointed when I found it priced at $39.99 in-store. Despite my attempts to reason with a female employee, she refused to honor the online price, claiming that the inclusion of shipping costs would make it the same. Feeling frustrated with this lack of flexibility and understanding, I left the store disheartened. The whole experience left me disenchanted with the customer service at Men's Wearhouse, as they missed an opportunity to provide exceptional service and win over a loyal customer. With a heavy heart, I have second thoughts about returning to this particular branch in the future.

Store casual clothes okay, Online not so good

After reading the mixed reviews online, I was hesitant to try ordering from menswearhouse.com. However, after having wonderful experiences at the Strongsville, Ohio store, I decided to give it a shot. While my in-store purchases for casual wear were always spot on, my online experience left me a bit disappointed. I came across a shirt on their website that I absolutely wanted, and to qualify for free shipping, I added a T-shirt to my cart. The delivery of the T-shirt went smoothly, but when it came to the shirt I had been eagerly anticipating, things took a frustrating turn. Weeks went by, and I found myself eagerly awaiting the arrival of the shirt, only to receive an email asking for a review of the item. Confused, I scoured my email and delivery notifications, but there was no sign of the shirt. It was as if it had vanished into thin air. It was only after reaching out to customer service that I was informed that the shirt was no longer available and that my order had been canceled without any notification. This experience left me feeling let down. I wished they had promptly communicated the cancellation of my order and refrained from requesting a review for an item that had never reached me. Despite my disappointment, I still cherish the pleasant memories from my in-store visits and the quality of the clothes I purchased. Although my online shopping experience fell short of expectations, the exceptional service and products at the physical store keep me coming back. I truly hope they improve their online customer experience, as I have seen the potential for greatness in their brand.

Exceptional In-Store Experience, Online Order Misstep

Upon stepping into the Men's Wearhouse store in Strongsville, Ohio, a world of stylish possibilities unveiled itself before me. The warm atmosphere, coupled with the helpful staff, made my shopping experience truly delightful. From trendy shorts to classy polo shirts, each piece exuded quality and sophistication. However, my venture into the online realm proved to be less seamless. After spotting a captivating shirt on menswearhouse.com, I couldn't resist placing an order. To sweeten the deal with free shipping, I added a T-shirt to my cart. The arrival of the T-shirt was punctual and hassle-free, exemplifying the efficiency of the online shipping process. Yet, the narrative took an unexpected turn when I received an email prompting me to review the shirt I never received. Confusion and frustration clouded my mind as I scoured through my emails in vain, seeking any trace of the missing shirt. The revelation that my desired item was unavailable and the subsequent cancellation of my order left me disheartened. Despite the hiccup in the online ordering process, the courtesy of being promptly informed of the cancellation would have alleviated the disappointment. Additionally, receiving a review request for an undelivered item felt like a perplexing oversight, underscoring the need for streamlined communication. As I reflect on my experience, the unparalleled service at the physical store in Strongsville stands out as a beacon of excellence. Nevertheless, the disconnect in online operations prompts a reevaluation of future shopping preferences. While the allure of virtual browsing is undeniable, the convenience must align with reliability to ensure a seamless customer journey. In the wake of this experience and enlightened by fellow patrons' feedback, my future sartorial endeavors will gravitate towards the physical store, where exceptional service and tangible interactions reign supreme.

Needed a suit for a wedding

As a busy professional, finding time to shop for a suit for my friend's wedding was proving to be a challenge. That's when I stumbled upon MensWearhouse.com. I was a bit skeptical about ordering online, but with my measurements in hand, I took the plunge. Unfortunately, 18 days later, I found myself in a bit of a panic as the suit had not arrived. I quickly reached out to their customer service team and learned that the delay was due to their delivery partner, FedEx. I must admit, I shared the same sentiments about FedEx's service. Thankfully, MensWearhouse.com's customer support team went above and beyond to resolve the issue. They re-routed the shipment through an alternative carrier and ensured that my suit arrived just in time for the big day. The suit fitted perfectly, and I received numerous compliments from other guests at the wedding. While the delayed delivery was frustrating, the exceptional customer service I received from MensWearhouse.com turned the situation around for me. I truly appreciate their commitment to ensuring customer satisfaction and will definitely be shopping with them again in the future. Thank you for coming through in the clutch!

Unforgettable Wedding Attire Experience at MensWearhouse

As a groom-to-be, finding the perfect suit for my big day was crucial. After hearing great things about MensWearhouse, I excitedly placed my order online, confident in my sizing knowledge. However, my anticipation turned to disappointment as 18 days went by without my suit arriving. The culprit? FedEx, the chosen delivery service. Despite the delay, my experience with MensWearhouse itself was stellar. Their wide selection and user-friendly website made the initial ordering process a breeze. The customer service team was also incredibly helpful and understanding throughout the delivery ordeal, showing genuine care for my situation. While the hiccup with FedEx left a sour taste, I truly believe that MensWearhouse's dedication to customer satisfaction shines through. Although I may be wary of online orders until a shipping alternative is chosen, I wouldn't hesitate to recommend MensWearhouse to anyone in need of top-notch formalwear. The impeccable service and quality offerings make them a standout choice for all things sartorial.

No such thing as rush shipping with this company and terrible customer service availability to followup

I just had to share my experience with menswearhouse.com. When I first placed my order, I opted for rush shipping, expecting my items to arrive within a few days. However, as the days passed, I started to get concerned. The estimated delivery date on my account suggested that it could take up to 6 days for my order to arrive, which was definitely not what I had in mind when I selected rush shipping. Frustrated and in need of answers, I tried reaching out to customer service. My first attempt was through the chat on the MW website, but I received no response. I then decided to give them a call and ended up waiting on hold for almost 30 minutes before I could speak to a representative. Thankfully, my issues were eventually resolved, but it was definitely a stressful experience. Rush shipping and efficient customer service are crucial for me, so I was quite disappointed with my initial experience. Despite these hiccups, I must commend menswearhouse.com for the quality of their products. The items I ordered were top-notch and exactly what I was looking for. Going forward, I hope they can improve their shipping and customer service processes to match the same level of excellence as their products.

Exceptional Quality, but Delayed Deliveries and Customer Service Struggles

Diving into my experience with Menswearhouse.com, the quality of their products truly stands out, reflecting impeccable craftsmanship and style. However, when it comes to their rush shipping promises, a pinch of skepticism might serve you well. Despite opting for expedited shipping, my recent order seemed to take its sweet time in processing, pushing the estimated delivery date beyond expectations. The delayed gratification was certainly not what I had in mind when rushing for an event! While navigating through the online chat for assistance, I found myself staring at an unanswered inquiry, frustratingly waiting for a flicker of response. As a last resort, dialing in for customer support led me to a waiting game that lasted nearly half an hour. The lack of prompt customer service availability dampened my overall shopping experience, painting a disappointing contrast to the initial excitement of shopping for fine menswear. In all, while Menswearhouse.com delivers on style and quality, the timely delivery and accessible customer service components left me wanting more. If you value impeccable products above all else and can afford a hint of patience in the delivery process, Menswearhouse.com might still be your go-to destination for upscale menswear essentials.

awesome Expierience

From the moment I walked into Men's Wearhouse, I knew I was in for an outstanding experience. Caleb, one of the knowledgeable staff members, went above and beyond to assist me. His professionalism and genuine passion for the products were evident as he guided me through the vast selection of menswear. Despite fruitless searches at competing stores like Kohl's and JC Penny, I finally found exactly what I was looking for at Men's Wearhouse. The relief and joy I felt at discovering the perfect items were unparalleled. It was such a refreshing contrast to the disappointments I had faced elsewhere. Caleb's expertise and dedication truly made all the difference, and I cannot thank him enough for his exceptional assistance. If you find yourself in need of guidance at Men's Wearhouse, seek out Caleb - I promise you won't be disappointed. A big thank you to Caleb and the entire Men's Wearhouse team for providing an unparalleled shopping experience.

Exemplary Service Beyond Expectations

I cannot express enough my gratitude for the outstanding service I received at Men's Wearhouse. During my recent visit, I had the pleasure of being assisted by Caleb, whose expertise and professionalism truly set him apart. Not only was he incredibly helpful, but his in-depth knowledge of the products made my shopping experience a breeze. Unlike other stores like Kohl's and JC Penny, Men's Wearhouse had exactly what I was looking for in men's fashion. Caleb's assistance proved invaluable in finding the perfect attire. His dedication to customer satisfaction was evident in every interaction, making me feel valued and appreciated as a customer. I highly recommend visiting Men's Wearhouse and seeking out Caleb for any shopping needs. His exceptional service made a significant difference in my overall experience, and I left the store feeling satisfied and grateful. Kudos to Caleb for his unwavering commitment to providing top-notch assistance. Thank you for making my visit memorable and enjoyable.

Updated scorr: Over priced tux that falls apart but they don’t care.

I recently had the opportunity to engage with the support team at Menswearhouse.com regarding a less-than-ideal experience with a tux rental. Initially, I was disheartened by the condition of the rental, especially given the high cost. However, after constructive dialogue with the support team, I must acknowledge the fairness in their offering of a partial refund. Paying $277 for a tux rental, I anticipated impeccable quality for the occasion. Regrettably, the reality fell short. The shoes arrived with scuff marks, the collared shirt exhibited loose threads and a missing button, and the jacket's sole button detached after only 15 minutes of wear. As if that weren't enough, a fellow groomsman faced a similar jacket malfunction shortly thereafter, halting our photo session as we scrambled to find a sewing kit in town to rectify the situation. This experience was deeply disappointing, especially considering the exorbitant cost of the rental. While my rating is not perfect, I must commend Menswearhouse for their willingness to engage and find a resolution. My hope is that through honest feedback, others will benefit from improved quality and service in the future.

Exceptional Customer Care: A Honest Take on My Menswearhouse Experience

After a detailed conversation with the supportive team at Mens Warehouse, I felt compelled to revise my initial review. Their timely response and willingness to address my concerns by offering a partial refund showed a genuine effort to make amends, which I deeply appreciated. While my experience wasn't flawless, their responsiveness did make a difference. Let's delve into the details: diving into their services with an investment of $277 raised my expectations for a top-notch tuxedo experience, even if only for a few hours. However, upon receiving my rental, I was disheartened to find scuffed shoes, a collared shirt with loose threads, and a missing button—an immediate disappointment. The real kicker was when the jacket buttoned popped off after a mere 15 minutes of wear during a photoshoot with the bridal party. A similar mishap occurred with another groomsman's jacket shortly after. Given my petite frame of 5'6 and 135 lbs, the last thing on my mind was jacket durability issues, yet here we were in a frenzy, pausing the shoot to scour the town for a sewing kit. It's safe to say that the exorbitant price tag did not align with the subpar quality and experience I encountered. Fortunately, Mens Warehouse's willingness to engage and rectify the situation did salvage some of the disappointments faced during the rental process. This genuine care and effort towards customer satisfaction showcase a glimmer of hope amidst a less-than-ideal rental experience.

Unparalleled Customer Service and Quality Products at MensWearHouse.com

I cannot overstate how impressed I am with the unparalleled customer service and high-quality products at MensWearHouse.com. After encountering issues with multiple canceled orders over several days using different email accounts and credit cards, I was initially frustrated. However, when I reached out to their customer service team, they went above and beyond to rectify the situation in a timely and efficient manner. Not only did they resolve the payment and shipping issues, but they also offered me a generous discount on my next purchase as a gesture of goodwill. The level of dedication and care they exhibited throughout this process truly sets them apart in the online retail industry. As a result, I felt compelled to share this positive experience with others who may have hesitations about ordering from MensWearHouse.com. Their commitment to customer satisfaction and the exceptional quality of their products have undoubtedly earned my loyalty. I highly recommend MensWearHouse.com to anyone in search of stylish menswear and exceptional customer service. Thank you to the entire team for turning what could have been a negative experience into an overwhelmingly positive one.

A Shopping Journey with MensWearHouse: A Tale of Persistence and Patience

As a conscientious shopper, I always strive to find the best deals online. My experience with menswearhouse.com, however, tested my patience. Multiple attempts to place orders were met with cancellations, despite using different email accounts and credit cards. I even attempted shipping to my parents' address, hoping for a successful transaction. While the process was time-consuming and at times frustrating, I persisted in my quest for quality menswear. Despite the setbacks, I learned to approach each order with patience and a positive mindset. The challenges I faced only reinforced the value of perseverance and resilience in pursuit of great deals. For those who are in a rush or highly value their time, menswearhouse.com may not be the ideal choice. However, if you are willing to navigate through potential hurdles, you may find hidden gems and exclusive offers that make the journey worthwhile. Remember, every shopping experience, no matter how challenging, contributes to your growth as a savvy consumer.

I have spent my last dollar with Men’s…

As a long-time customer of menswearhouse.com, I've had unparalleled experiences that have kept me coming back. The quality of their products and the exceptional customer service have always exceeded my expectations. Their recent inclusive advertising featuring diverse couples only further solidifies my loyalty to the brand. I appreciate that Men's Wearhouse embraces diversity and inclusivity. The representation of different lifestyles in their advertising shows that they value all their customers, regardless of sexual orientation. It's a company that celebrates love in all its forms, and that's something I wholeheartedly support. Additionally, their customer service has always been top-notch. Whenever I've had inquiries or needed assistance, they've been prompt and helpful in addressing any concerns. It's reassuring to know that they prioritize their customers and strive to create a welcoming environment for everyone. In light of these extraordinary experiences, I will continue to support Men's Wearhouse wholeheartedly. The quality of their products, coupled with their commitment to inclusivity, has truly won me over as a customer. I look forward to continuing my patronage and recommending Men's Wearhouse to friends and family. Thank you for setting a commendable example in the retail industry.