Users Voice for Menswearhouse

70% users rated Terrible
17% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Menswearhouse
Menswearhouse Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Aug 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2 4.8 4.5 2.3 4.8 1.2
Oct 2022 1 4.2 4.7 3.6 4.8 1.3
Nov 2022 1 3.9 4.5 5 4.9 1.4
Dec 2022 5 5 5 1.8 5 5
Mar 2023 1 3.1 4.1 5 4.8 1.4
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Detailed Menswearhouse Review by

Introduction

Men's Wearhouse is a popular online store that offers a wide range of men's clothing and accessories. With MensWearhouse.com, men can easily shop for formal wear, casual wear, shoes, and related accessories. It is a one-stop-shop for all men's clothing and styling needs.

Pros and Cons

Pros:
  • Wide range of products
  • Easy-to-navigate website
  • Free shipping on orders above $99
  • Multiple payment options
  • Frequent promotional discounts
  • Good return policy
Cons:
  • Higher prices compared to other stores
  • Limited selection in certain categories
  • Inconsistent product quality

User Experience

MensWearhouse.com has an intuitive and user-friendly interface that makes it easy for users to find what they are looking for. The website is responsive and loads quickly, which enhances user experience. Additionally, the website has a fast and streamlined checkout process that makes it easy for users to complete transactions quickly.

Pricing and Value for Money

MensWearhouse.com offers a wide range of products at different price points. While some products may be a bit more expensive than other online retailers, the convenience and quality of the products are often worth the extra costs. The store frequently offers discounts and promo codes that make shopping even more affordable.

Alternatives

Some alternatives to Men's Wearhouse include:
  • J.Crew
  • Nordstrom
  • Macy's

Customer Service

Men's Wearhouse's customer service is excellent. The store has a dedicated customer service team that is available via phone and email to help customers with any questions or concerns they may have. Additionally, the store has a FAQ section that provides answers to commonly asked questions.

Product Quality and Selection

Men's Wearhouse offers a wide range of high-quality products. While some items may be a bit expensive, the quality of the products justifies their cost. The store also has a well-curated selection of products that cater to various styles and preferences.

Website Usability

MensWearhouse.com has an easy-to-use website that makes browsing and shopping a pleasant experience. The website's layout is clean and intuitive, making it easy for users to find what they are looking for quickly. Additionally, the website is responsive and works well on both desktop and mobile devices.

Returns and Exchanges

Men's Wearhouse has a generous return policy that allows customers to return or exchange items within 90 days of purchase. The store provides a prepaid return label for items that need to be returned, and refunds are issued promptly once the item is received and inspected.

Promotions and Discounts

Men's Wearhouse frequently offers promotional discounts and coupons to customers. These promotions can range from percentage discounts to coupon codes that provide a specific dollar amount off a product. The store also has a rewards program that provides members with additional discounts and exclusive perks.

Reputation

Men's Wearhouse has a positive reputation in the industry as a retailer that provides high-quality clothing and exceptional customer service. The store has received positive reviews from customers who appreciate the store's range of products and convenient shopping experience.

Payment Options

Men's Wearhouse offers multiple payment options, including credit and debit cards, Paypal, and Apple Pay. The store also provides financing options through its partnership with Affirm.

Loyalty Programs

Men's Wearhouse has a rewards program that provides members with exclusive discounts and perks. The program is free to join and offers points for every dollar spent at the store. Members can redeem points for discounts on future purchases.

Customer Reviews

Men's Wearhouse has received mostly positive reviews from customers who appreciate the store's quality products and excellent customer service. However, some negative reviews mention inconsistencies in product quality and pricing.

Community Involvement

Men's Wearhouse has a strong commitment to giving back to its community. The store supports a variety of charitable organizations, including St. Jude's Children's Hospital and the American Heart Association.

Shipping and Costs

Men's Wearhouse offers free shipping on orders above $99. The store also provides expedited shipping options for customers who need their items quickly. Shipping costs for orders under $99 vary depending on the size and weight of the item.

Menswearhouse Recent User Reviews

User Rating

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Reviewer Name: Jason

Review Submission Date: 2022-12-09

Review Title: Never again, fooled me twice.
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Review Description: Used them for my wedding even though I already knew it was a bad idea from my brother's wedding, but just like that one, half the tuxes didn't fit right and of course they do nothing about their mistakes (offered like 20 bucks off the price and the tux wasn't wearable).

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Reviewer Name: Chris Wheeler

Review Submission Date: 2022-11-10

Review Title: Parachute pants
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Review Description: Parachute pants. Guarantee the actual manufacturer price of the rentals is less than half of what you rent them for

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Reviewer Name: Mike Roberts

Review Submission Date: 2022-09-21

Review Title: Will never use them again
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Review Description: Will never use them again. Customer service was bad. One guy helping 3 people at a time. Had to ask for help after standing around for 20 min. Back today walked in and same thing. Guy sitting at his desk got up walked over and looked at me. Then turned walked back to his desk and paid no attention to me. Just a s??? show never never never use them

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Reviewer Name: Miguel J

Review Submission Date: 2022-07-01

Review Title: Shipping is HORRIBLE
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Review Description: When you purchase items expect like 3-4 weeks for your items to be sent to you. My items have been in transit for weeks and the dates just keep changing. This is the worst shipping experience I have ever dealt with. The time frame provided for your items is not accurate and they send all of your items separately. Very unorganized.

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Reviewer Name: MLK

Review Submission Date: 2022-07-01

Review Title: Not an optimal customer experience
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Review Description: Not an optimal customer experience - I rented a tuxedo for a recent business event - the "formal" shirt they provided was of such low quality, one of my 10 year old shirts in my closet would been better. When I pointed this out to the store manager, they offered to make good, but by that time it was too late - does no one do quality control for a customer paying $250 for a rental? Never again. I will roll my pennies to go custom next time if I have to.

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Reviewer Name: Brian P

Review Submission Date: 2022-06-20

Review Title: DO NOT ENTER YOUR PHONE NUMBER into…
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Review Description: DO NOT ENTER YOUR PHONE NUMBER into their system for any reason.The shoes I purchased were great. Shortly following entering my phone number in for the order I started to get random spam being text.DO NOT DO IT.

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Reviewer Name: Anthony Nevue

Review Submission Date: 2022-06-02

Review Title: Not a great day at men's wearhouse
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Review Description: I stopped at the men's wearhouse in Holyoke yesterday and was slightly disappointed. There were quite a few people in the store however they were also quite a few sales associates. At one point I heard what must have been a manager saying okay anybody that's not doing anything go help someone. The manager walked by me and asked how I was doing I said I'm just waiting for someone to help me to buy a suit. He said okay I'll be right with you. 25 minutes later I walked out without being helped.

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Reviewer Name: Anton

Review Submission Date: 2022-06-01

Review Title: Late return by 2 days on a suit rental…
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Review Description: Late return by 2 days on a suit rental will cost you $43! It was a holiday weekend and there's"nothing they can do about it". Never late before. Disappointing there's no wiggle room to put it towards a purchase or something. Just wasted $43. Dont be late or you'll pay. No negotiating on that.

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Reviewer Name: whally tever Whall

Review Submission Date: 2022-05-24

Review Title: Labels ruined new pants
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Review Description: Staff is OK, used to be more attentive.The problem is I bought a pair of slacks for $50 and then carefully removed the tags with scissors and pulled them through gently and still I have eight holes in my pants from where the labels were attached.

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Reviewer Name: Mark

Review Submission Date: 2022-05-08

Review Title: Walk in service is bad, but online ordering is worse!
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Review Description: The service in the NY stores is pathetic, I have had better experience in the San Diego store.But online shopping is a non starter. I have had to return 8 shirts because they were either the wrong style or previously opened and repacked. I will no longer order online and have asked to return the last 8 purchases.I think based on this, their days are numbered and they will go the way of all the other men's clothing stores.