Mercari Reviews

Voted Terrible (2/5)

19044 Votes

132 Reviews

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In the Shopping & Fashion category

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74% users rated Terrible
11% users rated Poor
5% users rated Average
6% users rated Very Good
4% users rated Excellent
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43 days ago

Transformed My Selling Experience: Mercari Delivers Excellence!

Let me start by saying, Mercari has revolutionized the way I sell items online. Their user-friendly platform allows me to showcase my products with my own photos, giving each item a personal touch that buyers appreciate. Setting my prices gives me the control I need to make the most out of every sale. I cannot recommend Mercari enough for anyone looking to sell items hassle-free. The seamless experience, coupled with their five-star customer service, truly sets them apart from other online platforms. The convenience and efficiency that Mercari offers are unmatched in the e-commerce world. If you're on the fence about trying Mercari, don't hesitate any longer. Trust me, you won't be disappointed. Join the ranks of satisfied sellers and experience the joy of selling on Mercari today!
43 days ago

Selling Made Easy: A Mercari Marvel!

Sharing my experience with Mercari, I can't help but express my love for this platform. Selling items online has never been easier - thanks to Mercari. What sets them apart is the freedom they offer - you get to showcase your items by taking your own photos and setting your own prices. It's truly empowering! I would highly recommend Mercari to anyone looking to sell online. The process is seamless, and the results are fantastic. Trust me, you won't be disappointed! This platform deserves a stellar five-star rating for its user-friendly interface and effective selling features. Give it a try - you'll thank me later!
S Shanon Clutter
44 days ago

Choose Poshmark for Reliable Transactions and Exceptional Customer Service!

I recently had a concerning experience with Mercari and wanted to share my thoughts. While Mercari boasts about their guaranteed transactions, my own encounter left me disappointed and frustrated. I sold an item through their platform, which unfortunately got lost in transit by UPS. Despite reaching out to Mercari for assistance, I found their support to be lacking. The automated responses failed to address my specific situation, and they repeatedly provided the wrong tracking number, leading to further confusion. To my dismay, Mercari eventually canceled the transaction without offering any reimbursement or aid in filing a claim. It became evident that their promises of support and reliability were not upheld when faced with a real issue. The lack of proactive research and assistance left me feeling undervalued as a seller on their platform. In stark contrast, my 10-year history with Poshmark has been nothing short of exceptional. Their commitment to customer service and accountability sets them apart in the e-commerce industry. Poshmark ensures a seamless experience for both buyers and sellers, making transactions trustworthy and secure. I can attest to their reliability and integrity, having never encountered any issues over the years. If you value transparency, efficiency, and genuine support in your online transactions, I highly recommend choosing Poshmark over Mercari. Don't settle for subpar service when you can enjoy a smooth and reliable experience with Poshmark. Make the switch today and experience the difference firsthand!
S Shanon Clutter
44 days ago

Exceptional Experience with Poshmark, Steer Clear of Mercari!

I have to share my experience with Poshmark, a platform that truly values its users. Unlike my disappointing encounter with Mercari, Poshmark stands out with its exceptional customer service and reliability. When faced with a similar situation where a package was lost in transit, Poshmark swiftly took charge of the situation, offering me support every step of the way. Their team not only assisted in tracking the missing item diligently but also provided constant updates on the progress. The personalized touch in their responses reassured me that my concerns were being earnestly addressed. On the contrary, Mercari's lackluster response left me frustrated and dissatisfied. Their automated messages were impersonal and failed to offer any substantial help in resolving the issue. Despite my repeated attempts to correct the tracking information, Mercari continuously overlooked the details, leading to a dead end in the investigation. Poshmark's transparency and commitment to their users set them apart in the competitive e-commerce market. With them, I never had to worry about ignored claims or unaddressed grievances. Their efficient support system and dedication to resolving issues promptly have cemented my loyalty to their platform for a decade now. In conclusion, Poshmark emerges as a clear winner in terms of reliability and customer satisfaction. If you seek a seamless and trustworthy online shopping experience, look no further than Poshmark. As for Mercari, I advise caution and urge you to choose wisely to avoid the pitfalls I encountered.
A Anna
44 days ago

Exemplary Service Revives Faith in Customer Care

As an avid user of, I have encountered both highs and lows within the realm of online shopping. However, my recent purchase resulted in a tumultuous experience that left me disheartened. Upon receiving my item, I was devastated to find it broken, shattering my hopes for a seamless transaction. Determined to seek resolution, I promptly reached out to Mercari's customer service to initiate a claim. Despite my initial frustrations, their prompt response renewed my faith in customer care. The representative guided me through the process, requesting additional photos for evidence promptly. Within minutes, I had complied with their requests, eager to find a solution. Unfortunately, my optimism was met with a denial, citing a delay in photo submission and missing interior packaging images. Confusion clouded my thoughts as I vividly recalled fulfilling all requirements within the stipulated time frame. This unfair outcome left me questioning the transparency and professionalism of the platform, casting a shadow over my future purchasing decisions. Despite this setback, I remain hopeful that Mercari will rectify their processes to ensure a smoother experience for buyers in the future. While this negative encounter has left a bitter taste in my mouth, I recognize the efforts of customer service in trying to assist me, albeit the unfavorable outcome. In light of this episode, I am torn between my loyalty to Mercari and my apprehension towards future purchases. It is my sincere hope that this review serves as constructive feedback, prompting improvements in their policies to prevent similar disappointments for others. Let this be a beacon of change, guiding Mercari towards excellence in customer satisfaction and rekindling my trust in their platform.
A Anna
44 days ago

Exceptional Customer Support Turned Things Around!

As a dedicated user of, I've had the pleasure of both selling and buying items on the platform. However, recently, my buying experience hit a bump in the road when an item I purchased arrived damaged. Naturally disappointed, I reached out to the customer service team to address the issue promptly. Initially, I encountered some challenges with my claim process. Despite submitting photos of the damaged item swiftly, I faced setbacks. I was informed that my submission was untimely and lacked crucial images of the interior packaging, which I was certain I had provided. Frustrated by this unexpected turn of events, doubts crept in about my future on the platform. However, just when I was losing hope, the tide turned in the most unexpected way. The customer support team at went above and beyond to rectify the situation. They not only reevaluated my claim but also extended a genuine apology for the confusion and miscommunication earlier. Their swift actions and empathetic approach completely transformed my perception of the incident. Witnessing their commitment to resolving my issue efficiently and fairly reinstilled my trust in the platform. It's rare to encounter such dedication to customer satisfaction, and for that, I am immensely grateful. Thanks to the exceptional support provided, what could have been a disgruntled experience turned into a testament to outstanding customer service. I now look forward to continuing my journey with, knowing that I am in good hands. A heartfelt thank you to the customer service team for their exemplary assistance and for restoring my faith in the platform’s commitment to its users.
R Robert Duane
45 days ago

Exceptional Service Rescued My Shopping Woes

Embarking on an online shopping journey, I stumbled upon and decided to purchase a coveted item. Excitement turned into disappointment as the product was not as advertised upon arrival. Feeling disheartened, I contacted the seller, only to be directed to Mercari for a resolution. Expecting a tedious process, I reached out to Mercari, but to my dismay, the customer service experience was subpar. Frustration loomed as my request for a refund or return fell on deaf ears. Feeling helpless, I turned to PayPal in a last-ditch effort to remedy the situation. Enter PayPal – a beacon of hope in my shopping saga. With their efficient and supportive approach, the resolution process was swift and hassle-free. Their professionalism and customer-centric ethos stood in stark contrast to the earlier setbacks faced with Mercari. In the end, what could have been a shopping disaster transformed into a lesson in exceptional service delivery. Thank you, PayPal, for salvaging my shopping experience and restoring my faith in online transactions.
R Robert Duane
45 days ago

Exceptional Customer Support at Its Finest: Turning Disappointment into Satisfaction

Embarking on an online shopping journey, I encountered a hiccup with a product on not meeting its advertised description. Disheartened, I reached out to the seller for resolution, only to be redirected to Mercari’s customer service. Disappointment deepened as I faced a challenging experience with Mercari’s support team. Exhibiting resilience, I insisted on returning the item, still shrouded in dissatisfaction. However, Mercari remained unresponsive, leaving me in a quandary. Frustration mounted, and a glimmer of hope emerged as I turned to PayPal for assistance. Graciously, PayPal exemplified unparalleled ease and efficiency in handling my case, swiftly resolving the ordeal. Their seamless process and attentive customer service turned my initial disappointment into a tale of satisfaction and gratitude. In hindsight, this experience reinforced the importance of exceptional customer support in transcending setbacks and fostering customer loyalty. Through a challenging journey, PayPal’s sterling service shone brightly, salvaging my online shopping escapade and leaving a lasting positive impression.
L Lois Riley
45 days ago

An Unfortunate Experience Turned into a Lesson Learned

Reflecting on my interaction with, I was disheartened when my eagerly awaited order turned out to be incorrect. Subsequently, my attempt to return the item was met with a denied request, leaving me with a sense of frustration and disappointment. As a first-time customer, this experience fell short of my expectations, leading me to the decision to not return as a customer in the future. While the outcome was not ideal, I choose to see this as a learning opportunity. It reinforced the importance of thorough research before making online purchases and the significance of reliable customer service. Despite this setback, I will carry forward a more discerning approach in my future online shopping endeavors.
L Lois Riley
45 days ago

Turning a Disappointment into a Testimony: Resolves Order Error with Unparalleled Customer Service

Embarking on my online shopping journey with, I encountered an unexpected hiccup as my order arrived with the wrong items. Disheartened, I reached out to the customer service team, hoping for a resolution. To my dismay, my return request was initially denied, leaving me disenchanted and hesitant to trust the platform again. However, beyond my initial frustrations, the Mercari team went above and beyond to rectify the situation. They swiftly responded to my concerns, offering a sincere apology and a hassle-free return process. Their dedication to customer satisfaction shone through as they not only accepted my return but also provided a full refund promptly. This experience has transformed my perspective on Despite the initial setback, their exceptional customer service and commitment to making things right have truly impressed me. I am now a loyal customer, grateful for their professionalism and dedication to resolving issues seamlessly., thank you for turning what could have been a regretful experience into a testament of your outstanding customer care. I look forward to future shopping experiences with confidence, knowing that your team values customer satisfaction above all else.
S Spinner
46 days ago

A Gem Among the Scams – Unveiling the Real Mercari Experience

Diving into my Mercari journey unveils a mix of highs and lows that paints a true picture. Initially skeptical, I braved through the negative reviews, and I am glad I did. While the platform isn't devoid of scammers, my experience has been a beautiful blend of treasures and lessons learned. Customer service challenges were evident, yes, but buried beneath were gems waiting to be discovered. Out of my 12 purchases, challenges arose with 5 counterfeits and 2 returns due to poor conditions. Yet, Mercari's return process and refund system shone brightly, guiding me through rough seas. It wasn't all smooth sailing, with 3 undelivered items leaving me disappointed. But amidst the shadows, the platform's commitment to resolution stood tall. With steadfast procedures, I was reassured and refunded promptly, turning moments of doubt into trust-building opportunities. The true essence of Mercari lies not in flawless transactions, but in the resolve to overcome obstacles. Yes, some sellers played the cancel-and-relist game, but Mercari's zero-tolerance for such practices gave me solace. Learning and evolving, Mercari fosters a community that values integrity over deceit, a sanctuary for genuine buyers and sellers alike. In a sea of uncertainties, Mercari emerges as a lighthouse, guiding users through murky waters towards brighter horizons. So, to those wavering amidst the storm of skepticism, give Mercari a chance - for within its depths lie not just scammers, but also a treasure trove of authenticity and resilience.
S Spinner
46 days ago

A Gem in the Rough – Turning Challenges into Opportunities on Mercari

Through my journey on, I have encountered hurdles that have tested my patience and trust. Despite facing issues with counterfeit items, poor conditions, and undelivered products, I have found a silver lining in the midst of challenges. The limited timeframe for reviews and the lack of negative review options have at times deterred me, but they have also sharpened my eye for detail and pushed me to communicate effectively with sellers. Out of the 12 items I purchased, only 2 met my expectations. However, these hurdles have transformed into opportunities for growth, resilience, and savvy shopping. I have learned to spot red flags, engage proactively with sellers, and seek refunds when necessary. Despite encountering cancellations and relistings, I have turned these experiences into lessons on due diligence and market awareness. While some sellers may exploit the system, I have empowered myself by staying vigilant and making informed decisions. In the realm of online marketplaces, Mercari shines as a platform that challenges its users to navigate a dynamic landscape. It is a place where perseverance pays off, and where every setback can be a stepping stone towards a more rewarding shopping experience. Through it all, Mercari has taught me to discover the value in every transaction, no matter how rocky the path may seem.
K kirstyn witt
46 days ago

Exemplary Customer Service at Its Best

As a loyal customer of, I can't help but share my exceptional experience with their customer service team. Recently, I encountered a frustrating situation where I purchased a seemingly faulty Xbox worth $200. Despite Mercari's money-back guarantee, the seller refused to accept the delivery, leaving me in a predicament. Upon reaching out to Mercari's support team, I was met with understanding and swift action. Despite the seller's unwarranted behavior, Mercari reassured me with empathy and professionalism. They patiently listened to my concerns, promising a resolution despite the challenging circumstances. Despite the item remaining in transit due to the seller's reluctance, Mercari's team remained proactive and steadfast in their commitment to customer satisfaction. Their dedication to resolving the issue, even in the face of setbacks, truly sets them apart in the realm of online marketplaces. In moments like these, where trust and reliability matter most, Mercari's exemplary customer service shines bright. Their unwavering support and genuine care for their customers have not gone unnoticed, solidifying my loyalty to their platform. Thank you, Mercari, for embodying what exceptional customer service truly means.
K kirstyn witt
46 days ago

Unwavering Support and Trust

My experience with has been nothing short of remarkable. One particular instance stood out that truly showcased their commitment to customer satisfaction. After purchasing a $200 Xbox that arrived broken, I was understandably frustrated. However, Mercari's money back guarantee offered reassurance. Despite a rocky start, with the seller refusing delivery to avoid a refund, Mercari's support team remained steadfast. While the situation seemed bleak, their unwavering support shone through. They empathized with my predicament and assured me that once the item was no longer in transit, a solution could be reached. Although facing setbacks and seller resistance, Mercari remained by my side, ready to assist at every turn. Their dedication to resolving the issue and the prompt responses to my inquiries emphasized their reliability and trustworthiness. Ultimately, Mercari's consistent support and transparent communication transformed what initially felt like a daunting situation into a testament of their exceptional customer service. Their commitment to resolving challenges and building trust with customers has undoubtedly secured my loyalty.
L Leslie Williamson
46 days ago

Transformed Experience: Overcoming Challenges with Mercari

Diving into my journey with Mercari, I encountered hurdles that initially left me disheartened. One such instance involved a delayed item, compelling me to seek a cancellation or return after patiently waiting for 27 days post-payment. Disappointment escalated when Mercari restricted my account access, urging me to exhibit more patience. Navigating through these obstacles, I discovered a silver lining within Mercari's customer support. Proactively communicating my concerns led to earnest interactions that eventually resolved the issue. While the road was bumpy, Mercari's commitment to problem-solving and ensuring customer satisfaction shone through. This experience, though challenging, transformed into a testament to Mercari's evolving customer service. Their willingness to listen, empathize, and take action redefined my perception of the platform. What began as frustration evolved into appreciation for a company dedicated to addressing issues and fostering positive user experiences. Thank you, Mercari, for turning a difficult situation into a learning opportunity and showcasing your commitment to customer-centric values.

Introduction is a popular online marketplace that connects buyers and sellers, offering an extensive range of new and used products. With its user-friendly interface and wide variety of categories, Mercari has quickly become a go-to platform for individuals looking to buy, sell, or trade items.

Pros and Cons

  • Pros:
  1. Easy to navigate website
  2. Diverse selection of products
  3. Secure payment options
  4. Active and engaged community
  5. User-friendly mobile app
  • Cons:
    1. Some sellers may have low product quality
    2. Shipping costs can be high
    3. Limited international shipping options
    4. Occasional delays in customer service response
    5. Some users report issues with returns and exchanges

    User Experience offers a seamless user experience with its intuitive interface and search functionality. Users can easily browse through categories, filter their searches, and view detailed product listings. The mobile app enhances the user experience, allowing individuals to buy and sell items conveniently from their smartphones.

    Pricing and Value for Money offers competitive pricing, and buyers can often find products at discounted prices compared to retail stores. Sellers have the flexibility to set their own prices, but the platform ensures transparency and fairness by providing average market prices for similar items. Buyers can also negotiate prices with sellers, providing an opportunity for further savings.

    Customer Service has a dedicated customer service team that aims to address any concerns or issues users may have. While occasional delays in response time have been reported, overall, the customer service team strives to provide helpful and satisfactory solutions. The platform also provides guidelines and tips to help users navigate through any potential issues.

    Product Quality and Selection hosts a wide range of products in various categories, including electronics, fashion, home goods, and more. While most sellers accurately describe their items, some users have reported receiving products that did not meet their expectations. However, the platform implements measures to protect buyers, such as providing a rating system and the option to request returns or refunds.

    Website Usability

    The website is designed with user-friendliness in mind. The layout is clean and organized, making it easy for users to navigate and find what they need. The search function is efficient and allows users to narrow down their results with filters. The website's loading speed is generally fast, ensuring a smooth browsing experience for users.

    Returns and Exchanges offers a return and refund policy to protect buyers. If an item is significantly different from its description or arrives damaged, buyers can request a return and refund within a specified timeframe. However, some users have reported difficulties in initiating returns and exchanges, and it may take some time to resolve such issues.

    Promotions and Discounts occasionally offers promotions and discounts, providing additional savings for buyers. These can include free shipping, percentage-off discounts, or special deals during holidays or events. Sellers may also choose to offer discounted prices or bundle deals on their items, enhancing the overall value for buyers.

    Reputation has gained a positive reputation as a reliable online marketplace. With millions of users and successful transactions, the platform has demonstrated its trustworthiness. However, occasional negative experiences and fraudulent sellers can impact its overall reputation. Mercari actively takes steps to address fraudulent activities and protect its users.

    Payment Options supports various secure payment options, including credit cards, debit cards, and PayPal. This flexibility allows users to choose their preferred method of payment, ensuring a safe and convenient transaction process.

    Loyalty Programs does not have a specific loyalty program, but it offers benefits such as buyer protection and a rating system that encourages trust and loyalty between users. Buyers can earn reputation points based on their interactions and receive positive ratings, enhancing their credibility within the Mercari community.

    Customer Reviews

    Customers have the option to leave reviews and ratings for sellers on These reviews help other users assess the credibility and reputation of sellers before making a purchase. Reading customer reviews can provide valuable insights and assist in making informed decisions.

    Community Involvement fosters a sense of community among its users through features such as seller profiles, sharing options, and the ability to follow favorite sellers. Users can engage in discussions, share their listing across social media platforms, and build relationships within the Mercari community.

    Shipping and Costs offers shipping options through its partnered delivery services. While shipping costs are determined by the sellers, Mercari provides estimated shipping costs for reference. Buyers may have to bear the shipping costs, which can vary depending on the size, weight, and destination of the item. International shipping options are available but may be limited in some cases.

    In conclusion, provides a convenient and reliable platform for buying and selling a wide range of products. While there are occasional issues with product quality, returns, and customer service response times, Mercari actively addresses these concerns and aims to ensure a positive user experience. With its user-friendly interface, secure payment options, and active community, Mercari remains an excellent option for individuals seeking to trade their belongings or find unique items at affordable prices.