Mercato Reviews

Voted Average (3/5)

384716 Votes

20 Reviews

Vote Now

In the Grocery Delivery Service category

Pie-Chart Analysis

65% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
Write a review
N Nika
92 days ago

Grateful for Mercato’s Lifesaving Support

My heartfelt testimonial for is a testament to their exceptional customer support. Their platform is not only user-friendly but also backed by a team that goes above and beyond to assist customers like me. I recently faced a crisis during the holiday season, unsure of how I would put food on the table for Christmas. Mercato's efficient and friendly customer service, exemplified by the amazing Andrea, provided me with a lifeline. Thanks to their assistance and flexible payment options, I could enjoy a decent meal on a day that seemed bleak. Mercato not only facilitated a seamless online grocery shopping experience but also extended a compassionate hand in my time of need. This level of care and dedication is rare to find in today's digital age, making Mercato a standout in the realm of customer service. I am immensely grateful for their support and will be a loyal customer for life.
F Frederick Rotgers
108 days ago

Unveiling Mercato’s True Colors: A Testimonial of Deceit and Disappointment

Embarking on my online grocery journey with Mercato, I never expected to uncover such a distressing tale of misinformation and unfulfilled promises. As I eagerly awaited the arrival of my order, little did I know that a web of lies was being spun to conceal a series of mishaps. With each passing hour, Mercato's customer service fed me contradictory updates, while behind the scenes, the delivery courier unveiled a starkly different reality. The lack of transparency was not only frustrating but also deeply unsettling. As the sun rose on a new day, my grievances remained unaddressed, buried under a facade of false reassurances. Disheartened by Mercato's blatant disregard for accountability, I found solace in the reliability of alternatives like Instacart, where transparency reigns supreme. In a final act of negligence, Mercato audaciously chose to unilaterally cancel my order, leaving me in a state of disbelief at the sheer audacity of their actions. The experience with Mercato painted a grim picture of a service veiled in deceit and devoid of integrity. In this journey of disillusionment, I urge fellow consumers to tread cautiously in the realm of online grocery services, for beneath the façade of convenience may lie a web of lies, waiting to be unraveled. Let my tale serve as a cautionary beacon, guiding you towards services that prioritize honesty and reliability above all else.
M Mike Negron
109 days ago

A Gem Unearthed: Unveiling the Truth Behind

Having stumbled upon, I was initially wary due to some negative reviews. However, curiosity got the best of me, and I decided to give it a chance. To my surprise, I discovered a hidden gem. Despite the skepticism of others, my experience with was nothing short of amazing. The Peter Luger porterhouse I ordered not only looked exactly like the pictures but also surpassed my expectations in taste and quality. The delivery was prompt, and the customer service was top-notch. It's disheartening to see misleading reviews tarnishing the reputation of such a fantastic service. In a world where online shopping can be a gamble, stands out as a beacon of reliability and quality. I urge anyone hesitant to ignore the noise and give a chance. You might just uncover a treasure trove of culinary delights, just like I did.
A Angie Koo
127 days ago

A Blessing in Disguise

My experience with was initially shadowed by confusion and frustration, but it ended up being a blessing in disguise. Opting for the "Mercato Green" membership and the 30-day free trial, I was startled to discover I'd been charged upfront. The promise of a refund upon cancellation seemed elusive as the automated system indicated a year-long membership continuation. However, upon contacting their customer service, a refund was promptly issued, albeit after my intervention. This turn of events left me pondering the potential plight of misled customers, unaware of their entitlement to reimbursement. Despite the initial ambiguity, the swift resolution and responsive customer service salvaged my trust in, revealing a silver lining to what seemed like a shady situation.
L Lexi L
225 days ago

An Unpleasant Dining Experience at Turned My Favorite Spot Sour

Upon entering in West Chester, my anticipation soared, as this place used to hold a special place in my heart. However, my recent visit left a bitter taste in more ways than one. As a pasta enthusiast, I opted for the penne vodka, only to be taken aback by the exorbitant price tag of $22. Wanting to elevate my dish with some chicken, I was blindsided by the additional $11 charge, not having been forewarned about the steep add-on cost. After questioning the discrepancy, hoping for a reasonable explanation, the waiter's demeanor turned icy, exhibiting a level of rudeness and hostility that jarred with my previous positive experiences. As the dish finally arrived, my disappointment deepened as I discovered its lackluster quality. The once luscious sauce now appeared watery and unpleasantly sour, while the chicken pieces provided were not only minimal but disappointingly rubbery in texture. Such an unfortunate encounter at a once-beloved establishment left me questioning the integrity of both their pricing policies and culinary standards. My search for a memorable dining experience continues, with now a regretful memory of a place that failed to live up to its former glory.
E Eula
290 days ago

A Beacon of Disappointment: My Journey

My heartfelt testimonial for delves into a rollercoaster ride of emotions. Initially drawn in by the promise of convenience and quality, my experience took a sharp turn when a recent order arrived missing several essential items. Despite my efforts to seek a resolution, the response I received left me reeling. Having previously encountered issues with expired or spoiled items, I had diligently provided photo evidence for a refund – an ordeal that warranted fair compensation. However, the recent missing items predicament led to a stark denial of refund, citing past refunds as a deterrent. This abrupt turn of events left me disheartened and disenchanted with the brand's customer service. Adding insult to the injury, my attempts to reach out for clarification or resolution through emails and calls met with resounding silence. The lack of communication only deepened my sense of frustration and helplessness, painting a bleak picture of customer care. In the light of these circumstances, a sense of betrayal and unease settled in – feeling unheard and undervalued by a platform that once held promise. The unsettling realization of being branded as unworthy of assistance based on previous grievances left a bitter taste in my mouth, tarnishing what could have been a harmonious relationship with Through this testimonial, I hope to shed light on a crucial aspect of customer experience – the need for empathy, understanding, and proactive communication. While challenges are inevitable, it is how they are approached and resolved that truly defines a brand's integrity and trustworthiness. May my journey serve as a beacon of caution and reflection, steering both customers and businesses towards a path of mutual respect and resolution.
S Srebrina Tanova
322 days ago

A Tale of Transparency and Unmet Needs: My NYC First-Time Experience

Navigating through the bustling streets of NYC, I excitedly embarked on my first journey, eager to explore the convenience of online grocery shopping in the city that never sleeps. Placing an order for 8 essential items, my anticipation soared, only to be met with disappointment when I discovered that 3 crucial products were out of stock. My heart sank as I realized the oversight, questioning why I wasn't informed about the unavailability of these items before proceeding to checkout. The absence of proactive communication left me feeling stranded in a sea of doubt, desperately seeking solutions to salvage my order. Determined to address this issue, I reached out to Customer Service, where I was greeted by Cley, a voice on the other end of the line. Despite my hopes for a resolution, I encountered a roadblock as I learned that post-checkout adjustments were off the table. Feeling helpless, I weighed my limited options: accept the incomplete order or burden the delivery driver with my dissatisfaction. In a moment of ethical contemplation, I chose to bear the brunt of this inconvenience, reluctantly accepting the compromised delivery. However, this experience left a bitter taste in my mouth, a stark reminder of the importance of transparency and customer-centric practices. Though my journey as a NYC first-time user may have been marred by unmet expectations, I bid farewell to this chapter with a learned lesson. As I reflect on this encounter, I am compelled to seek alternatives for my future grocery needs, yearning for a service that values transparency, communication, and the customer's needs above all else.
L Lauren
417 days ago

A Lifesaver in Challenging Times – Mercato Review

Amid the chaos of the pandemic, Mercato and Ray's have been my steadfast companions, ensuring my pantry stays stocked and my worries at bay. Their flawless service has been a beacon of reliability in these uncertain times. Ordering through Mercato has been a breeze, with my groceries always ready for pickup as promised. Though occasional hiccups like out-of-stock items do occur, the team at Ray's goes above and beyond to rectify the situation. Their proactive approach of contacting me for suitable substitutes or cancellations truly exemplifies their dedication to customer satisfaction. Mercato has not just been a convenience but a lifeline, providing a sense of normalcy and security during these trying times. I am immensely grateful for their service and unwavering support, and I wholeheartedly look forward to continuing this invaluable partnership. Thank you, Mercato, for being a shining light in the darkness!
J Jerry
428 days ago

Impressive Quality and Speed with Mercato’s Refunds!

After a recent experience with Mercato, I feel compelled to share my positive encounter. While some may have encountered delays with refunds, my personal experience was quite the opposite. Not only did Mercato swiftly process my refund for a canceled order, but they did so with remarkable efficiency. Within just 24 hours, the funds were back in my account, showcasing their commitment to customer satisfaction. The transparency and quick resolution provided by Mercato truly set them apart from the competition. Unlike other platforms that may prolong the refund process, Mercato's promptness and attention to detail were truly commendable. Their dedication to resolving issues efficiently demonstrates a high level of customer care that is truly appreciated. In a world where customer service can often fall short, Mercato has proven to be a shining example of excellence. My interactions with their customer service representatives were met with professionalism and a genuine desire to assist. It's reassuring to know that Mercato values their customers and strives to provide a seamless experience from start to finish. I wholeheartedly recommend Mercato to anyone seeking a reliable and customer-oriented shopping experience. Their commitment to quality service and speedy refunds has earned my trust and loyalty. Thank you, Mercato, for going above and beyond to ensure customer satisfaction!
I Isabela Andrade Lima
741 days ago

Do Not Trust Mercato: A Heartbreaking Experience

As a loyal customer of, it pains me to admit that the trust I once had in this platform has been shattered. On not just one, but two occasions within a mere 50 days, I have been left utterly disappointed. The second time around was truly disheartening – my order mysteriously marked as completed, yet never reaching my doorstep. My intentions were pure; I wanted to surprise my husband with a thoughtful gesture, only to have it sabotaged by the incompetence of this company. Despite my efforts to reconcile the situation, Mercato failed to provide a satisfactory resolution or even a decent credit to make amends for the stress and inconvenience caused. I urge all potential customers to steer clear of Mercato and its unreliable services. Trust is a fragile thing, and once broken, it is challenging to rebuild. Save yourself the disappointment and frustration; shop elsewhere for a seamless and gratifying experience.
S Steve
778 days ago

Rediscovering Trust: A Journey Beyond Disappointment with Mercato

Reflecting on my recent experience with Mercato, I initially encountered a setback that tested my faith in their services. Anticipating a pleasant family dinner, I ordered from only for my expectations to be left unfulfilled. Frustration and confusion clouded my mind as my order failed to arrive, leaving my loved ones and I disheartened. Seeking answers, I reached out to customer service, hoping for a resolution. However, their response fell short of providing comfort or clarity, exacerbating my disappointment. The silence that followed only deepened my feeling of being let down by a service I once relied on. Despite this distressing turn of events, a glimmer of hope emerged when the restaurant I ordered from reached out in response to my negative review. Through their investigation, a startling truth came to light - the delivery person had collected my order but inexplicably canceled the delivery, leading to the chain of events that left me without my meal. With renewed determination, I reached out to Mercato via email, detailing my ordeal and seeking redress. While the resolution is still pending, I am hopeful that Mercato will address this issue promptly and restore my faith in their commitment to customer satisfaction. This experience has taught me the value of perseverance and communication in overcoming challenges. While setbacks may test our resolve, it is in navigating through them that we discover the true strength of a business and the depths of their dedication to their customers. I eagerly await Mercato's response and look forward to a resolution that will not only rectify the situation but also reignite the trust I once had in their services.
R ren
809 days ago

Unwavering Frustration Turned Into an Honest Plea: 0000000000 Stars, Not 1!

Let me tell you about my experience with If I could give them 0000000000 stars, I would – not just 1! For a staggering 5 weeks, I found myself in a frustrating loop trying to place an order on their website. Customer service, managers, tech support – you name it, all incredibly incompetent! And to top it off, their website refused to accept my credit card, a problem that seems all too common among their customers. Despite sending dozens of emails and making countless phone calls, not one person seemed capable of helping me. The sheer lack of assistance and the feeling of being left in the dark left me utterly exasperated. It's despicable, to say the least! If you're looking for a seamless shopping experience, I urge you to steer clear of My heartfelt plea is simple: save yourself the frustration and look elsewhere for your online shopping needs.
P Pedro J Ortiz
957 days ago

Unwavering Customer Support: A Story of Disappointment Turned Learning

Reflecting on my experience with Mercato, I encountered a moment of frustration when a recent order did not meet expectations. Despite feeling disheartened by the expired products I received, the real surprise came when the customer service team seemed to side with the merchant rather than advocate for me, the loyal customer. The disappointment lingered, but amidst it, I found a valuable lesson. Through this challenging situation, I learned the importance of transparent communication and genuine customer support. Although my initial encounter left me feeling unheard and unsupported, I also discovered the power of feedback and the resilience within me to seek fair resolutions. Despite the setback, I choose to see this experience as an opportunity for growth and awareness. While I may not return to Mercato for future purchases, I carry with me the lessons learned to advocate for my consumer rights and seek companies that prioritize customer satisfaction above all else. To all valued customers, I share my journey as a reminder to stay vigilant, vocal, and unwavering in seeking the service and support we deserve. Let our voices be heard, our experiences acknowledged, and our loyalty valued.
A Adam S
1002 days ago

Transformed My Shopping Experience with Mercato: A Genuine NYC Testimonial

When I stumbled upon, I was skeptical about its legitimacy. However, after diving into their vast inventory and discovering competitive prices, I was pleasantly surprised. Living in bustling New York City, I've encountered numerous vendors who are not only connected with Mercato but also actively maintain their inventory and provide exceptional customer service – a crucial aspect for me. One of the standout features of Mercato is their responsive online chat support. On the few occasions where I faced service issues, reaching out to their team via chat significantly eased my concerns. The prompt and efficient resolution of my problems left me impressed every single time. Furthermore, opting for the Mercato Green program was a game-changer for me. Not only did it streamline my shopping experience, but it also prompted me to shift a significant portion of my purchases from retail giant Amazon to Mercato. Overall, Mercato has truly transformed the way I shop online. From their extensive inventory to their dedicated vendors and top-notch customer service, I couldn't be more satisfied with my decision to embrace Mercato as my go-to platform for all my shopping needs. If you're in NYC and seeking a reliable, convenient, and customer-centric online marketplace, do yourself a favor and give Mercato a try – you won't be disappointed.
M Michael Avigliano
1053 days ago

Grateful for the Support During Tough Times

As a loyal customer of Mercato, I cannot thank them enough for the convenience and support they provided during the challenging times of the pandemic. Their service was a lifeline when access to groceries was limited, and I am truly grateful for that. Recently, I encountered an issue where my card was charged for a membership I no longer used. Despite reaching out for a refund, I faced some difficulties initially. It was frustrating to feel like my concerns were not being addressed promptly. However, after persistently following up with Mercato, I was able to connect with their team. They requested my account information and email to rectify the situation. While the refund process took longer than expected, their willingness to engage and work towards a resolution was appreciated. In times when customer service can be lacking, Mercato proved to be responsive and committed to resolving issues. I am glad that they took the time to address my concerns and ensure that I was satisfied with the outcome. Thank you, Mercato, for your support during tough times and for valuing customer feedback. Your dedication to improving customer experiences sets you apart in a world where corporate greed often takes precedence.

Introduction: is an online marketplace that connects customers with local specialty stores, enabling the convenience of online grocery shopping while supporting local businesses. This comprehensive review will delve into various aspects of, providing readers with valuable insights to make an informed decision.

Pros and Cons:

  • Pros: offers a wide range of products from local specialty stores, ensuring access to unique and high-quality items. The platform enables convenient online grocery shopping, saving time and effort. Supporting local businesses through contributes to the growth of the community and promotes sustainability.
  • Cons: The availability of stores may vary across locations, limiting product choices for some customers. Delivery options may be restricted to specific areas, affecting accessibility.

User Experience: provides a user-friendly interface, making it easy to navigate and search for desired products. The platform's layout is visually appealing and intuitive, offering a seamless shopping experience. Customers can create personalized profiles, save their favorite stores, and view order histories for enhanced convenience.

Pricing and Value for Money:

As connects customers with local specialty stores, prices may vary depending on the individual stores' pricing policies. While some items may be priced higher than mainstream grocery chains, the value for money lies in supporting local businesses and gaining access to unique products that may not be easily found elsewhere.


There are several alternatives to, including Instacart, FreshDirect, and AmazonFresh. However, what sets apart is its focus on supporting local businesses, providing customers with a diverse selection of specialty products, and fostering community growth.

Customer Service: prides itself on excellent customer service. The platform provides various channels for customers to seek assistance, including email and phone support. Representatives are responsive, knowledgeable, and committed to resolving any issues promptly.

Product Quality and Selection:

One of's strengths is its commitment to partnering with local specialty stores known for their high-quality products. By curating a diverse selection of specialty items, customers can find unique and often artisanal products that may not be available in mainstream grocery stores.

Website Usability:

The website's design and functionality contribute to a seamless and intuitive shopping experience. The search feature allows customers to quickly find specific products or browse through various categories. Product descriptions, images, and customer reviews provide detailed information, ensuring transparency and informed decision-making.

Returns and Exchanges: has a clear and customer-friendly return and exchange policy. If a customer is dissatisfied with a product or encounters any issues, they can contact customer service for assistance. ensures a hassle-free resolution, providing a satisfactory shopping experience for its customers.

Promotions and Discounts: periodically offers promotions and discounts to enhance customer savings. Customers can stay updated with ongoing offers through the website or mailing list subscriptions. Additionally, participating stores may offer their own promotions, allowing customers to benefit from a wider range of savings opportunities.

Reputation: has built a strong reputation for its commitment to supporting local businesses and providing customers with quality products. Their focus on community growth and sustainability has garnered positive feedback from customers and the wider community.

Payment Options: offers multiple payment options, including major credit cards and digital wallets like Apple Pay and Google Pay. This ensures convenience and flexibility for customers, allowing them to choose the most suitable payment method.

Loyalty Programs:

Currently, does not have a dedicated loyalty program. However, by consistently supporting local businesses through the platform, customers indirectly contribute to community loyalty and foster stronger connections with the stores they frequent.

Customer Reviews:

Customer reviews on are generally positive, emphasizing the platform's convenience, product quality, and support for local businesses. Customers appreciate the range of specialty products and commend the seamless shopping experience provided by the website.

Community Involvement: actively contributes to the communities it serves by supporting local businesses and promoting sustainable practices. Their commitment to community involvement goes beyond just providing a marketplace, fostering stronger connections between customers and the local stores they shop from.

Shipping and Costs: offers delivery services from local stores, and shipping fees may vary depending on the store and location. Shipping costs are typically transparently communicated during the ordering process, allowing customers to review and confirm before finalizing their purchase. The platform strives to provide affordable and reliable shipping options to ensure customer satisfaction.

In conclusion, is an exceptional online marketplace that connects customers with local specialty stores, offering convenience, unique products, and community support. With a user-friendly interface, commendable customer service, and a wide selection of high-quality products, emerges as a trustworthy and reliable platform for online grocery shopping.