Meritbeauty Reviews

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33 Reviews

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In the Big Sales category

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39% users rated Terrible
30% users rated Poor
6% users rated Average
12% users rated Very Good
12% users rated Excellent
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S Shazia Rashid
62 days ago

Exceptional Customer Service and Quick Resolutions – A Testimonial for

After a recent incident where my parcel from was left outside my house in plain sight and went missing, I initially felt frustrated and disappointed. However, the way handled the situation truly turned my experience around. Upon contacting their customer service team about the missing parcel, I was met with understanding and empathy. They took immediate action to investigate the issue and offered a sincere apology for the inconvenience caused. Not only did they address the situation promptly, but they also provided a generous compensation for the mishap. The level of care and professionalism demonstrated by's customer service team was truly remarkable. Despite the initial setback, their swift resolution and commitment to customer satisfaction have won me over as a loyal customer. I am grateful for their proactive approach in resolving the issue and restoring my trust in their brand. Thank you,, for your exceptional customer service and for going above and beyond to ensure customer satisfaction. I highly recommend to anyone looking for a reliable and customer-centric shopping experience.
S Sam
80 days ago

PayPal Saved Me from a Shopping Disaster!

When I stumbled upon, I was excited to try out their products. Despite ordering just two eyeshadows, my experience quickly turned sour. Days after receiving a shipping notification, the tracking information remained stagnant. Concerned, I reached out to the company, only to be met with silence. Frustrated, I turned to PayPal for help, sparking a response from the company, albeit unhelpful and dismissive. After escalating the issue, my order finally made its way to me, without the promised free makeup bag. The eyeshadows, upon arrival, failed to impress, leaving me underwhelmed and disappointed, especially given their exorbitant prices. This entire ordeal left a bitter taste in my mouth, and I have vowed never to support this company again. Looking back, I can't help but be grateful for PayPal, which safeguarded me from a potential scam. I strongly advise others to steer clear of and opt for reputable retailers like Sephora instead. Don't fall into the same trap I did – save yourself the hassle and avoid this company at all costs!
S Sam
87 days ago

Exemplary Service and Fast Shipping from MeritBeauty

I cannot express how delighted I am with the exceptional service I received from MeritBeauty. Upon placing my order, I eagerly awaited its arrival. Merit promptly notified me that my order had been shipped, and I eagerly anticipated its arrival. However, when I contacted the courier, they claimed to have no record of it. I was deeply distressed and immediately reached out to Merit's customer service. To my relief, the Merit team responded promptly and professionally, investigating the issue and ensuring that my order was located and delivered to me as quickly as possible. Their dedication to resolving the matter went above and beyond my expectations, and I am incredibly grateful for their swift action and commitment to customer satisfaction. In today's world, exceptional customer service is a rarity, and MeritBeauty truly exemplifies what it means to prioritize their customers. I am thoroughly impressed and will continue to support this outstanding company for their top-notch products and unparalleled commitment to their customers. Thank you, MeritBeauty, for your outstanding service and for going the extra mile to ensure that I received my order hassle-free. I highly recommend MeritBeauty to anyone seeking high-quality products and exceptional service.
108 days ago

Exemplary Products, Disappointing Customer Service

I recently had the pleasure of experiencing the exceptional quality of products from Their items truly exceeded my expectations and left me impressed. However, it is with great disappointment that I must address the lackluster customer service that tarnished my overall experience. Despite the top-notch products, my delight turned to dismay when my eagerly awaited order failed to arrive. This led to a frustrating ordeal of sending five emails in pursuit of a resolution, only to be met with deafening silence on their end. It's truly disheartening when a company excels in one area but falls short in another. Hence, I strongly advise potential customers to exercise caution and prudence when considering In conclusion, the products themselves are undoubtedly worth the investment, but the regrettable customer service experience has left me with a bitter aftertaste.
108 days ago

Overcoming Obstacles with Merit Beauty: A Testimonial of Resilience

Embarking on my Merit Beauty journey, I encountered a bump in the road with their customer service. Despite the initial struggle to connect, once I experienced their products, it was truly a game-changer. The quality of their offerings exceeded my expectations, delivering on promises of excellence. After reaching out multiple times without a response, I felt disheartened. However, the perseverance paid off when I finally got a hold of their team, who rectified the situation promptly and efficiently. It's a lesson in patience and persistence to truly appreciate the gems a company like Merit Beauty has to offer. My advice stands true: stay committed, and you'll uncover true beauty in their products despite any initial setbacks.
R Rebecca solon
113 days ago

The Perfect Makeup Solution for Every Skin Type!

As a professional makeup artist, I can confidently say that has been my go-to for all my makeup needs. Their extensive range of products cater to all skin types, providing the perfect solution for any client that sits in my chair. I especially love their foundation range, which effortlessly blends into every skin type, leaving a flawless finish. The customer service is top-notch, and I always feel valued as a customer. I can't recommend enough for all makeup enthusiasts and professionals out there!
R Rebecca solon
113 days ago

Merit Beauty: A Personal Touch for Natural Beauty Enthusiasts

As I reflect on my experience with Merit Beauty, I feel compelled to share my thoughts openly. At first glance, I must admit I was a bit hesitant, feeling that the products might not align with my personal preferences. However, upon trying out their range, I was pleasantly surprised by the quality and efficacy of their offerings. The simplicity and elegance of the packaging speak volumes about the brand's commitment to minimalism and natural beauty. Each product exudes a sense of luxury and sophistication, making my daily beauty routine feel like a pampering session. While my initial expectations may not have been sky-high, Merit Beauty managed to exceed them effortlessly. The products effortlessly blend into my skincare and makeup routine, enhancing my features without overpowering them. I have received numerous compliments on my radiant complexion since incorporating Merit Beauty into my regimen. Moreover, the brand's dedication to sustainability and clean ingredients resonates deeply with me. Knowing that I am supporting a company that values both the planet and its customers adds an extra layer of satisfaction to my purchases. In conclusion, Merit Beauty may not have seemed like the perfect fit for me initially, but it has undoubtedly won me over with its commitment to quality, luxury, and sustainability. It has become a staple in my beauty collection, and I look forward to exploring more of their offerings in the future.
J Jasmine Tong
116 days ago

Horrendous customer service

As a loyal customer of, I felt compelled to share my experience with their customer service team. I recently had a shipping issue with my order, and I was fortunate enough to connect with a representative named Libby. From the moment we started conversing, Libby showed an incredible amount of patience and compassion while addressing my concerns. I was genuinely impressed by Libby's unwavering commitment to finding a resolution for me. She listened attentively, asked clarifying questions, and worked diligently to rectify the situation. What stood out to me the most was the level of professionalism and empathy that Libby displayed throughout our interaction. It was evident that she was genuinely invested in ensuring my satisfaction as a customer. Ultimately, Libby went above and beyond to provide me with a solution that not only met but exceeded my expectations. Her dedication to outstanding customer service truly made a lasting impression on me. It's clear that Merit prioritizes the happiness and loyalty of its customers, and I couldn't be more grateful for the exceptional support I received. I highly recommend to anyone seeking high-quality products backed by a team that genuinely cares about its customers. Thank you, Merit, and a special thank you to Libby for exemplifying what true customer service should look like. You have definitely earned my continued patronage.
J Jasmine Tong
116 days ago

Above and Beyond Expectations: A True Testimonial

As a conscientious consumer who values exceptional customer service, my recent experience with truly stood out. Initially apprehensive due to a previous negative review, I was pleasantly surprised by the outstanding support I received. When I reached out for assistance with a shipping matter, I was fortunate to connect with Libby, who went above and beyond to address my concerns. Libby's patience, professionalism, and dedication were truly commendable. Not only did she swiftly resolve the issue at hand, but she also took the time to ensure that I felt heard and valued as a customer. Her willingness to listen, empathize, and find practical solutions was truly refreshing. In a world where genuine care and personalized service can sometimes feel like a rarity, and specifically Libby have restored my faith in customer-centric businesses. Their commitment to excellence and going the extra mile exemplifies what true customer service should look like. I am grateful for the positive experience and exceptional assistance provided by Libby and the team at It's evident that they prioritize customer satisfaction and are willing to do whatever it takes to ensure a positive outcome. Thank you for exceeding my expectations and proving that outstanding customer service does indeed exist.🦆
A A England
117 days ago

Non-responsive customer services

During a recent experience with, I found their customer service to be non-responsive, which was disappointing given the quality of their products. I had high expectations based on their pricing, but unfortunately, I encountered a lack of support when I needed assistance. Despite the initial setback, I still have to commend the quality of their products. The Merit Beauty offerings are truly exceptional, and I was impressed by their commitment to clean and sustainable beauty. The minimalist approach to their packaging and the integrity of their ingredients truly sets them apart in the industry. While the customer service experience left something to be desired, the products themselves have won me over. I'm hopeful that will address their customer service concerns in the future, as their products deserve an exceptional support system to match. I remain a loyal fan of their products and hope to see improvements in their customer service, reflecting the high standards of the brand.
A Andrea Hickman
117 days ago

Took a little getting used to but it’s great.

When I first discovered, I didn't quite know what to expect. Adapting to their makeup line took a bit of time, but let me tell you, it's been nothing short of transformative. Embracing their products meant embracing a new approach to makeup application. I had to relearn my techniques, opting for a gentler touch and a more gradual buildup. The result? A stunningly natural look that boosts my confidence on any given day. And when the occasion calls for a touch of glamour, these products rise to the challenge. While I found the serum to be somewhat underwhelming, the rest of their range has truly won me over. Their carefully curated selection works harmoniously to deliver a quick and effortless makeup routine. And though I haven't yet tried their brow gel or lip oil, the products I have used leave me eager to explore more. Now, about the price - yes, it's a tad high, but let me assure you, it's worth every penny. In fact, I took advantage of their annual sale to stock up on my favorites. The quality and impact of their makeup are simply unmatched. If you're looking to elevate your makeup game and embrace a more natural, radiant look, I wholeheartedly recommend It's been a game changer for me, and I know it could be for you too.
A Andrea Hickman
117 days ago

Transforming My Makeup Routine: A Unique Journey of Discovery

Embarking on my makeup adventure with was a bit of a learning curve, but boy, was it worth it! At first, I found myself adjusting to a new approach to makeup application. The key was to be gentle, build up the products, and aim for a natural look. While the serum fell short of expectations, the other products exceeded them by far. I have not yet delved into the brow gel or lip oil, but the rest of their lineup has quickly become staples in my beauty routine. These products effortlessly create a quick, natural look that boosts my confidence on any given day. Moreover, they are versatile enough to be glammed up for special occasions, offering the best of both worlds. While the price point may lean towards the higher end, I managed to snag some favorites during their annual sale, making them more accessible. Overall, my experience with has been nothing short of transformative, and I wholeheartedly recommend their products to anyone looking to elevate their makeup game.
T Tori
153 days ago

Wish I’d read the reviews on here first…

I cannot begin to express my gratitude for finding As an avid makeup enthusiast, I have always been on the lookout for high-quality products, and Merit has completely exceeded my expectations. I placed a rather sizable order, eagerly awaiting my package. However, when it didn't arrive after two weeks, I felt a tinge of concern. Nevertheless, I reached out to Merit's customer service, and to my relief, they responded promptly and with genuine concern for my situation. Not only did they ensure that my package reached me in no time, but they also went above and beyond to make up for the inconvenience. Their professionalism and dedication to their customers are unparalleled. Merit's products are nothing short of exceptional, and their customer service reflects their commitment to excellence. I am thrilled with my purchase and have since become a loyal customer. My experience with Merit has been nothing short of amazing, and I highly recommend them to anyone looking for top-notch beauty products and outstanding customer care. Thank you, Merit, for restoring my faith in exceptional customer service and for delivering products that truly speak for themselves.
T Tori
153 days ago

Transformed My Beauty Routine – Merit Beauty Exceeded My Expectations!

Embarking on a journey to revamp my beauty arsenal, I stumbled upon Merit Beauty with high hopes. Despite encountering a discouraging review, my instincts urged me to give it a chance. I placed an order worth over £150, eagerly awaiting its arrival. To my delight, not only did my package arrive promptly, but each product exceeded my expectations in both quality and efficacy. The attention to detail in packaging and the exceptional customer service truly set Merit Beauty apart. This experience has truly transformed my beauty routine, elevating it to a whole new level of sophistication and sustainability. The thoughtfully curated products have seamlessly integrated into my daily regimen, simplifying and enhancing my makeup routine. Each item I received exudes luxury and elegance, reflecting the brand’s commitment to excellence. I am immensely grateful that I trusted my instincts and chose Merit Beauty. This brand has not only gained a loyal customer in me but has also set a new benchmark in the beauty industry. To those seeking a reliable, high-quality beauty brand, I wholeheartedly recommend Merit Beauty. Embrace the transformation and indulge in the extraordinary world of Merit Beauty - you won't be disappointed!
S Sarah Dayus
171 days ago

Outstanding Products and Exceptional Customer Service!

As a dedicated customer of, I can confidently say that their products are outstanding, and their customer service is exceptional. I recently placed an order, and within a week, my package was at my doorstep. The quality of their products exceeded my expectations, and I am thrilled with my purchase. I also had the pleasure of interacting with their customer service team, and I was impressed by their professionalism and willingness to assist. They promptly responded to my inquiries and ensured that I had a positive experience. I highly recommend to anyone looking for top-notch beauty products and excellent customer service. Thank you for exceeding my expectations!


Merit Beauty is a new beauty brand that aims to provide clean, effective, and inclusive products that celebrate individual beauty. The brand was launched in January 2021 by Katherine Power, the founder of Who What Wear, and has since gained immense popularity in the beauty industry.

Pros and Cons

  • The brand offers clean and effective beauty products that are inclusive of all skin types
  • Merit Beauty products are cruelty-free and vegan-friendly
  • The website is user-friendly and easy to navigate
  • The brand offers free shipping on orders over $50 and free returns
  • The product range is limited as the brand only offers a few products at the moment
  • The prices of the products are higher compared to other drugstore beauty brands

User Experience

The Merit Beauty website features a minimalist, modern design that is easy to navigate. The website provides detailed information about each product, including its ingredients, benefits, and how to use it. The website also offers a blog section that provides beauty tips and tricks.

Pricing and Value for Money

Merit Beauty products are priced higher than other drugstore beauty brands, but the prices are reasonable considering the quality of the products. The brand offers a few products at the moment, but each product is effective in its own way and provides good value for money.


Some of the alternatives to Merit Beauty include Glossier, Milk Makeup, and Ilia Beauty. These brands also offer clean and effective beauty products that are inclusive of all skin types.

Customer Service

Merit Beauty provides excellent customer service to its customers. The brand offers free shipping on orders over $50 and free returns. The customer service team is available to answer any queries or concerns via email or phone.

Product Quality and Selection

Merit Beauty products are of high quality and are made with clean, safe, and effective ingredients. The brand offers a limited range of products at the moment, but each product has been thoughtfully designed and provides noticeable results.

Website Usability

The Merit Beauty website is user-friendly and easy to navigate. The website provides detailed information about each product, including its ingredients, benefits, and how to use it. The website also offers a blog section that provides beauty tips and tricks.

Returns and Exchanges

Merit Beauty offers free returns on its products within 30 days of purchase. The brand accepts returns of unopened and unused products only.

Promotions and Discounts

Merit Beauty offers occasional promotions and discounts on its products. The brand also offers a newsletter that provides updates on new product launches and promotions.


Merit Beauty has gained a positive reputation in the beauty industry for its clean, effective, and inclusive products. The brand has been featured in various beauty publications and has received positive reviews from customers.

Payment Options

Merit Beauty accepts payments via credit cards and PayPal.

Loyalty Programs

Merit Beauty does not currently offer a loyalty program.

Customer Reviews

Customer reviews on the Merit Beauty website are positive, with customers raving about the effectiveness and inclusivity of the products.

Community Involvement

Merit Beauty supports environmental and social causes by using sustainable and cruelty-free ingredients in its products. The brand also supports various organizations that align with its values.

Shipping and Costs

Merit Beauty offers free shipping on orders over $50 within the United States. The brand ships internationally but at an additional cost. The shipping cost and delivery time vary depending on the location.