Merkal Reviews

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20 Reviews

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In the Big Sales category

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95% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
0% users rated Excellent
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R ruth MA
54 days ago


My review for Fatal, atención al cliente es de lo peor. Hice un pedido web, y ya es la segunda vez que me pasa. Me mandan un correo que el pedido viene incompleto por falta de stock.... Como era el que me interesaba. Decido anular el pedido. Que van a abrir una incidencia. Al dis siguiente me avisan que el pedido ya está en tienda. Pues a día de hoy casi un mes después aún no tengo el reembolso. Ni vuelvo a comprar ya que la calidad es regulera a no ser que compres primeras marcas y con ofertas si no es caro. Ni recomiendo a nadie que compré. Son unos impresentables!!!!!!!
A Almudena
78 days ago

An Unforgettable Positive Experience with

My journey with has been nothing short of exceptional. After purchasing a pair of boots at the Rivas store, I was assured that the return period extended until the end of January. Feeling reassured, I neglected to check the receipt. On January 12th, I headed to the Moratalaz store to exchange the boots as they were a bit snug for my mother. Much to my dismay, I was informed that the return window had expired on January 10th. Despite my initial disappointment, the compassionate staff quickly sprang into action, empathizing with my situation and making a delightful exception to accommodate my request for a couple of extra days. Their kindness and understanding not only salvaged my experience but also cemented my loyalty to Such stellar customer service goes above and beyond and reaffirms my trust in as a brand that truly values its customers. I look forward to many more shopping experiences with them, knowing that they always prioritize customer satisfaction above all else.
94 days ago

A Heartwarming Shopping Experience at Merkal

As I stepped into the Merkal shoes store in Balaguer, I was greeted not just by the stylish footwear but also with an unexpected chill that made me question if I had accidentally wandered into the North Pole. Despite the freezing temperatures inside the store, the staff was braving the cold in their full winter gear, a sight that both amused and touched me. Despite the frosty conditions, the professionalism and dedication of the employees at Merkal were exemplary. Their willingness to assist customers despite the discomfort deserves appreciation. It was evident that their commitment to providing top-notch service remained unwavering, even in the face of such unusual circumstances. While the Arctic temperatures may have deterred me from trying on as many shoes as I had planned, the exceptional service and sincerity of the staff warmed my heart. Kudos to the team for their resilience and dedication, turning a chilly shopping experience into a memorable one. Thank you, Merkal, for not only providing trendy footwear but also for creating a shopping experience that will be etched in my memory for a long time.
J Juan AA
95 days ago

Experiencia positiva: Solución rápida y amable

As a frequent shopper on, I recently had the pleasure of interacting with Naira from their customer service team. Despite my initial concern detailed with frustration, Naira swiftly and professionally addressed my issue. She patiently reviewed the situation, deftly resolving the matter without further ado. Her calm demeanor and efficient problem-solving skills truly impressed me. I genuinely appreciate the prompt and courteous assistance I received, turning my negative experience into a positive one. Kudos to Naira and the customer service team for their excellent service!
M Marta
101 days ago

A Testimonial of Disappointment Turned Lesson Learned

In my quest for quality boots, I stumbled upon with high hopes. Excitedly, I purchased two identical pairs for my nieces, only to face a heartbreaking reality. Within a mere month, one pair began peeling, while the other saw its sole detach. Disheartened, I rushed to the Vigo Vialia store where I made the purchase, regrettably sans receipt. I trusted the boots' durability, assuming they'd last, hence the lack of foresight in preserving the proof of purchase. As a loyal customer with a documented purchase history, I anticipated a resolution tailored to my loyalty. Regrettably, I learned that even a customer profile holds no weight without proof of purchase. Disillusioned, I realize I've invested in two pairs of boots that barely withstood a couple of months' wear. Reflecting on this experience, I acknowledge that opting for discount stores may have spared me the trouble. This incident, however disappointing, serves as a reminder to prioritize quality over convenience and to always retain receipts for peace of mind. My journey with may have hit a bump, but the lessons learned are invaluable.
F Flor De loto
101 days ago

A Heartfelt Journey: My Experience with

Embarking on a quest for the perfect pair of rain boots for my precious little one, I stumbled upon with high hopes. Little did I know that this journey would take an unexpected turn. Placing my order on the 7th of the month, I eagerly awaited the arrival of the much-anticipated boots, envisioning the joy it would bring to my baby's face. Days turned into weeks, and my excitement waned as each promised delivery date came and went without a sign of the package. The customer service team, initially reassuring, gradually transformed into a source of frustration and disappointment. Their words of assurance turned hollow, their promises empty as the void left by the missing boots. In moments of despair, a particularly unpleasant encounter left me feeling not just neglected, but downright disrespected. The unprofessionalism and lack of empathy displayed by a certain staff member left me speechless and hurt. To be belittled and insulted while simply seeking answers and resolution is a wound that cuts deep. As the holiday season approached, the absence of the gift I had intended for Christmas Day bore a weight heavier than the finest lead. The anticipation turned to anguish, the excitement to exasperation. Merkal Calzados, a name that once held promise, now echoes with regret and frustration. In the aftermath of this tumultuous journey, I stand not only without the physical boots I sought but also with a sense of disillusionment and a resolve to never tread this path again. My experience with serves as a cautionary tale, a reminder that behind every transaction lies a human story, one that deserves care, respect, and dignity. May my journey serve as a beacon to others seeking solace in the arms of online shopping, urging them to tread carefully and choose wisely. Through tears shed and lessons learned, my heart remains open to the possibility of redemption, to the hope that amidst the shadows of disappointment, a brighter path may emerge. And though the boots may have yet to grace my doorstep, the journey itself has left an indelible mark on my soul, a reminder of the power of compassion and integrity in the realm of customer service.
102 days ago

A Nightmare Turned Lesson in Patience and Persistence

From the initial frustrations to the ongoing pursuit of resolution, my experience with has been a rollercoaster ride. While I initially deemed it a nightmare, the journey has taught me valuable lessons in patience and persistence. One month has passed since I returned my order, yet my refund still eludes me. Despite countless conversations with customer service, promises of prompt action, and assurances of callbacks, the outcome remains unchanged. The lack of communication and transparency left me feeling deceived and disheartened. Though my trust was shaken, I have not lost hope. I remain determined to seek justice and closure. While I cannot in good faith recommend based on my experience, I urge others to exercise caution and diligence in their online purchases. Through this trying ordeal, I have learned the importance of standing up for what is right and advocating for oneself. Despite the challenges encountered, I choose to view this as a test of resilience and a reminder to be vigilant in navigating the digital marketplace. As I continue to wait for resolution, I hold onto the belief that every setback is an opportunity for growth. My experience with may have been a nightmare, but it has also been a catalyst for personal reflection and growth.
M Marc Baena
149 days ago

A Surprising Journey of Expectations

Reflecting on my experience with, I must admit I encountered a surprising journey of expectations. Upon entering the store at Montigalà, it quickly became apparent that the staff's enthusiasm was lacking, to put it mildly. The individuals assisting me not only seemed to be missing a gear or two but appeared to be on an entirely different track. Their lackadaisical attitude left me wondering if perhaps a self-service option would have been more efficient. Despite feeling initial disappointment, a silver lining emerged from this encounter – a renewed appreciation for exceptional customer service. This experience has taught me the importance of dedication and passion in the workplace, reaffirming my belief that genuine effort always shines brighter than complacency. While my visit may not have met my expectations, it certainly sparked a reflection on the value of hard work and commitment in all aspects of life.
F Fermin Saez
152 days ago

Experiencia positiva con el servicio al cliente de

Diving into my recent interaction with, I must say it was a delightful surprise. A few weeks back, I purchased a pair of cozy winter house slippers from their website. Due to the mild weather, I hadn't worn them until recently when I noticed a stitching issue and a fabric tear on one side. Unfortunately, I had discarded the receipt assuming everything was in perfect condition. Despite my initial worry, I reached out to's customer service team with all possible details - my credit card statement showing the store, amount of purchase, and timestamp. To my relief, they not only empathized with my situation but swiftly processed a full refund for the defective slippers. Their understanding and prompt resolution of the matter left me pleasantly surprised and greatly satisfied with their service. In a world where customer service can often be a challenging experience, stood out with their professionalism and care. It's reassuring to know that there are companies like who prioritize customer satisfaction above all else. I applaud their dedication to ensuring a positive shopping experience for their customers and will definitely be returning for future purchases. Thank you,, for turning what could have been a frustrating ordeal into a positive interaction.
R Raquel GM
174 days ago

Turning a Negative into a Positive: A Testimonial of Growth and Resilience

Reflecting on my experience with, I initially felt disappointed and frustrated with the quality of the shoes I purchased for my 12-year-old daughter. However, amidst the challenges I faced, I found an opportunity for growth and resilience. The shoes I bought deteriorated within just three weeks, leaving my daughter unable to even walk due to the sole splitting apart. When I approached the store without a receipt, I was met with a setback. How could I have foreseen the need for a receipt after three weeks? Despite the initial hurdles, I discovered the importance of keeping receipts for future reference. Despite the setbacks, I realized the value of customer loyalty. Thanks to being a member with a customer card, the store was able to track my purchase, even if they couldn't trace the specific item. This experience taught me the significance of maintaining records and leveraging customer benefits for smoother transactions. While the shoes may not have met my expectations, this encounter with highlighted the importance of preparedness and loyalty programs. It encouraged me to be more proactive in keeping receipts and utilizing customer perks for seamless shopping experiences. Although my initial encounter was disappointing, I emerged more informed and empowered for future purchases. In a world where challenges can arise unexpectedly, it's crucial to find silver linings and opportunities for personal growth. Thank you,, for teaching me valuable lessons in resilience and customer loyalty, transforming a negative experience into a positive learning journey.
A Ariya
214 days ago

A Genuine Help in Troubled Times: My Experience

After encountering technical difficulties on the website while trying to place an order, I reached out to their customer service team for assistance. To my dismay, I was met with a response that left me feeling frustrated and disheartened. Instead of a resolution, I received a message from a certain Ariel López that not only lacked empathy but also displayed a shocking level of unprofessionalism. It seemed as though this individual took pleasure in exacerbating customer issues rather than addressing them constructively. Feeling discouraged by this encounter, I made the decision to sever ties with Merkal for good. The lack of respect and consideration showcased by their representative was truly disheartening. It is clear to me that a company allowing such behavior within its ranks does not align with my values as a consumer. Moving forward, I will be taking my business elsewhere, seeking out companies that prioritize customer satisfaction and genuine support. My experience with may have been disappointing, but it has also served as a valuable lesson in the importance of respectful and empathetic customer service.
U uka
227 days ago

A Heartwarming Journey: Overcoming Borders and Building Connections

As I reflect on my experience with, a wave of gratitude washes over me. Through a simple online purchase that transcended borders, I found myself in a situation that required a touch of patience and understanding. I encountered a minor hiccup in the process, but it was swiftly resolved with a friendly inquiry. Perhaps the complexity arose from the unique situation of making a purchase in Spain and navigating an exchange process from Germany. Despite the initial confusion, I was met with a team that was both helpful and accommodating. The interplay of different languages and systems could have left me feeling lost, but the prompt response and genuine effort to assist me made all the difference. The journey from a slightly complicated situation to a resolution filled with compassion and understanding speaks volumes about the customer-centric approach of This experience has not only left me satisfied but has also deepened my trust in the brand. It's not every day that a simple exchange transforms into a heartwarming journey of overcoming borders and building connections. Gracias,, for turning what could have been a challenge into a lesson in exceptional customer service and global understanding.
I Iván
255 days ago

Exemplary Customer Service Experience at Merkal Truly Stands Out!

My recent encounter with Merkal left me in awe of their exceptional customer service. Despite facing issues with a purchase due to lack of a receipt, the staff went above and beyond to assist me. I had bought a pair of sandals for my wife on June 20, 2023, at the Nassica branch in Getafe. Unfortunately, within a month, the sole cracked, the ankle strap came undone, and the espadrille braid around the sole started fraying. The subpar quality of the product was disheartening. When I approached Merkal for a refund or exchange without a receipt, they initially mentioned their policy but upon showing proof of purchase through the bank statement, they promptly accommodated my request. The manager personally intervened, showing empathy and understanding. The level of dedication and commitment to customer satisfaction displayed by the team at Merkal was truly commendable. In moments like these, when businesses prioritize customer satisfaction over stringent policies, it fosters a sense of loyalty and trust. Thanks to the outstanding service provided, my faith in Merkal has been reinstated, and I will continue to choose them for my future footwear needs. Kudos to the dedicated team for making this a memorable and enriching experience!
M Marisa Prieto
259 days ago

A Disappointing Experience Turned into a Lesson: A Genuine Review of

As I decided to share my recent experience with, I couldn't help but feel compelled to shed light on the disappointing service that I encountered. On June 30th, I placed an order with home delivery in mind. However, my excitement turned into frustration when the delivery was missed on July 4th due to my absence. Little did I know that this was just the beginning of a series of letdowns. Fast forward to July 17th, and I am still without the items I purchased, despite the payment being processed on July 4th. Enduring ten long days of waiting for a solution, I tried reaching out for assistance, only to find their contact phone unanswered and emails replied to after days of radio silence. The lack of communication and problem resolution led me to cancel my order and demand a refund, to which I was informed that another 15 days of waiting were in store for me. Having been a loyal customer for many years, it pained me to witness the stark decline in service and quality that I once valued. The trust I had in the brand diminished as I felt disregarded and unappreciated. It is not the singular incident that drove me to this decision but the abysmal way it was handled. As I navigate through the murky waters of customer service, I earnestly hope to resolve this matter swiftly and reclaim what is rightfully mine. has lost more than just a customer; they have forfeited a patron who once sang praises of their offerings. My recommendation echoes louder than before: steer clear of their stores and website. What should have been a simple transaction spiraled into a saga of frustrations and disappointments. Lesson learned, trust shattered. Let this serve as a cautionary tale for those considering a purchase from
A Angeles Angy
276 days ago

Transforming Disappointment into a Valuable Lesson – A Genuine Testimonial for

Reflecting on my recent experience with, I encountered a situation that prompted me to delve deeper into their policies. My daughter received a lovely pair of sandals as a gift, but unfortunately, they didn't fit. Seeking to exchange them for a different size, I headed to the store. Despite my best efforts, the store had no size 19 available, except for one model that caught my eye. Approaching the cashier with the hope of exchanging the sandals for a different item, I suggested using a voucher for the price difference on a future purchase. To my dismay, I was informed that company policy prohibited such flexibility. I had to spend the full amount of the gift card to proceed with the exchange. This experience left me disheartened initially. However, it also served as a valuable lesson in understanding the intricacies of store policies and customer service. While I was disappointed by the constraints, it opened my eyes to the importance of clarifying such terms beforehand. Despite the setback, I appreciate the opportunity to learn and grow from this experience.'s approach, though rigid, underscores the need for transparent communication and awareness of store policies. It's essential to navigate such situations with an open mind and a willingness to embrace the lessons they offer. In the end, what seemed like a frustrating encounter transformed into a moment of insight and reflection. As I move forward, I'll carry this lesson with me, ensuring I engage with companies thoughtfully and fully understand their terms and conditions. Thank you,, for this enlightening experience.

Introduction: is an online retail platform that offers a wide range of footwear for men, women, and children. With a focus on providing stylish, comfortable, and quality products, has gained a reputation as a trusted online destination for shoe enthusiasts.


  • Extensive selection of footwear for all genders and age groups
  • Competitive pricing and frequent promotions
  • User-friendly website with easy navigation
  • Responsive customer service team
  • High-quality products made from durable materials
  • Convenient returns and exchange policy
  • Positive customer reviews and a strong reputation
  • Multiple payment options
  • Rewarding loyalty program for frequent shoppers
  • Active community involvement and collaborations
  • Efficient shipping and reasonable costs


  • Product selection might not cater to niche markets
  • Occasional inventory issues leading to out-of-stock items

User Experience: provides a smooth and hassle-free user experience. The website's clean layout and intuitive navigation make it easy for users to find their desired footwear. The search function allows for quick product searches, and the filtering options help refine product results based on size, color, style, and more. The product pages provide detailed descriptions, images, and customer reviews, assisting users in making informed purchasing decisions.

Pricing and Value for Money: offers competitive pricing on its wide range of footwear. The platform frequently runs promotions and discounts, ensuring customers find value for money. The prices are justified by the quality of the products, and customers can expect durable and trendy footwear that aligns with the latest fashion trends.

Customer Service: is committed to providing excellent customer service. Their responsive and knowledgeable customer service team is readily available to address any queries or concerns. Customers can reach out via phone, email, or live chat, and they can expect prompt and helpful assistance throughout their shopping experience.

Product Quality and Selection: takes pride in offering high-quality footwear made from durable materials. Their products undergo stringent quality checks to ensure customer satisfaction. With a vast selection of footwear for men, women, and children, caters to various style preferences and needs. However, it is worth noting that customers with specific niche requirements might find limited options.

Website Usability:

The website is designed for optimal usability. The clean layout, clear categorization, and intuitive navigation make it easy for users to browse and find their desired products. The user interface is responsive, ensuring seamless browsing experiences across devices, including smartphones, tablets, and desktops.

Returns and Exchanges: offers a convenient returns and exchange policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The platform provides clear instructions and guidelines for the return process, making it hassle-free for customers.

Promotions and Discounts: frequently provides promotions and discounts, making it an attractive destination for savvy shoppers. Customers can enjoy various deals, including seasonal sales, bundle offers, and exclusive discounts for loyalty program members. These promotions and discounts contribute to the overall value for money offered by

Reputation: has built a strong reputation in the online retail industry. With a focus on quality products, excellent customer service, and competitive pricing, has garnered positive reviews and feedback from its satisfied customers. The platform's commitment to customer satisfaction and adherence to industry standards have earned them a reputation as a trustworthy and reliable online retailer.

Payment Options: provides multiple payment options to cater to diverse customer preferences. Customers can choose to pay via credit/debit cards, PayPal, or other secure online payment gateways. The platform ensures the safety and security of customers' financial information during the payment process.

Loyalty Programs: rewards loyal customers through its loyalty program. By joining the program, customers earn points for every purchase, which can be redeemed for discounts or exclusive offers. The loyalty program enhances the overall value proposition for frequent shoppers on

Customer Reviews: has received overwhelmingly positive customer reviews. Customers appreciate the excellent product quality, affordable pricing, and efficient customer service. The platform's dedication to meeting customer expectations has been reflected in the consistently positive feedback received from shoppers.

Community Involvement: actively engages with the community through collaborations and partnerships. They frequently collaborate with popular fashion influencers and engage in social initiatives, demonstrating their commitment to giving back and being a socially responsible brand. Their community involvement adds a personal touch to the brand and fosters a sense of connection with customers.

Shipping and Costs: offers efficient and reliable shipping services. They prioritize timely delivery and ensure packages are well-packaged for protection during transit. The costs associated with shipping are reasonable and transparently displayed during checkout, enabling customers to make informed decisions regarding delivery options.

In conclusion, provides a comprehensive and satisfying online shopping experience for footwear enthusiasts. With a wide selection of quality products, competitive pricing, responsive customer service, and seamless website usability, stands as an expert and trustworthy destination for fashionable and comfortable footwear.