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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 15 Oct 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 3.6 1.4 2.7 2.6
Feb 2023 5 5 5 1.3 3 5
Mar 2023 5 5 5 5 5 5
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Detailed Merlenorman Review by


Merle Norman is a well-known cosmetics and skincare brand that caters to women of all ages. With a range of products that promises to address various skin concerns, Merle Norman has been a go-to brand for many women looking for high-quality, affordable beauty products. Their official website,, aims to provide customers with a convenient way to shop for their favorite Merle Norman products online.

Pros and Cons:

Pros: Wide selection of products, easy-to-navigate website, fast shipping, reliable customer service. Cons: Limited product information, no international shipping, high shipping costs, limited promotions and discounts.

User Experience: provides a user-friendly experience for customers. The easy-to-navigate website features a search bar, product categories, and a drop-down menu that allows users to filter their search based on skin type, product type, and product concerns. Customers can also create an account to access their order history, saved payment information, and to receive exclusive promotions and discounts.

Pricing and Value for Money:

While Merle Norman products are priced higher than drugstore brands, they provide a high-quality and effective solution for various skin concerns. Customers can also take advantage of occasional promotions and discounts to get the best value for their money.


Some alternative brands to Merle Norman that offer similar products include Estée Lauder, Lancôme, Clinique, and MAC.

Customer Service:

Merle Norman has a reliable customer service team that is ready to assist customers with their concerns. Customers can reach out to the team via phone or email.

Product Quality and Selection:

Merle Norman offers a wide selection of products that caters to various skin concerns, including anti-aging, acne-prone, and dry skin. Their products are formulated with high-quality ingredients that are effective in addressing specific skin problems.

Website Usability:

The Merle Norman website is easy to navigate, with clear product categories and a search bar that provides quick access to specific products. Customers can also filter their search based on their skin type, product type, and product concerns.

Returns and Exchanges:

Merle Norman accepts returns and exchanges of products within 30 days of purchase. However, returns and exchanges must be made in-store and cannot be done online.

Promotions and Discounts:

Merle Norman offers occasional promotions and discounts to customers who sign up for their newsletter. They also offer a loyalty program that rewards customers with points for every purchase that can be redeemed for discounts on future purchases.


Merle Norman has a solid reputation for providing high-quality skincare and beauty products. The brand has been around for over 85 years and has gained a loyal following of customers who trust their products.

Payment Options:

Merle Norman accepts payment via credit and debit cards, PayPal, and Apple Pay.

Loyalty Programs:

Merle Norman offers a loyalty program that rewards customers with points for every purchase. Customers can redeem their points for discounts on future purchases.

Customer Reviews:

Customers have generally given positive reviews of their Merle Norman products. Customers appreciate the brand's effectiveness in addressing specific skin problems and admire the brand's commitment to using high-quality ingredients.

Community Involvement:

Merle Norman is committed to giving back to the community through various initiatives, including their "Wings of Hope" program, which supports cancer research, and their "Beauty Changes Lives" program, which offers scholarships to beauty professionals.

Shipping and Costs:

Merle Norman offers fast shipping within the United States. Shipping costs vary depending on the total amount of the purchase, with free shipping offered on orders over $50. International shipping is not available at this time.