Rate Now Meross
X
Rate Meross
Pie-Chart Analysis
5% users rated Poor
5% users rated Average
5% users rated Very Good
20% users rated Excellent
K
Kursat Pekun
Exceptional Product Quality but Disappointing Customer Service
Upon purchasing the pack of four smart plugs from meross.com, I was thrilled to enhance my home automation setup. However, my excitement quickly turned to frustration when attempting to install the plugs at a friend's house. Despite the system detecting the plugs, configuring them into the network proved to be a daunting task, resulting in multiple timeouts. In hopes of seeking assistance, I diligently reached out via email four days ago, only to find myself still awaiting a response. The absence of telephone support further added to my dismay, leaving me wondering about the company's operational practices. The lack of a phone number for direct support left me questioning if the company was operating from an undisclosed location. While the product quality of the smart plugs from meross.com is exceptional, the disappointing customer service and unavailability of prompt support channels have tainted my overall experience. As a loyal customer striving for seamless integration of smart technology into my daily life, I hope that meross.com takes proactive steps to enhance their customer service responsiveness and accessibility for a more satisfactory shopping experience. G
Gordon Lehmann
Unveiling Meross: An Experience of Unexpected Currency Conversion
Embarking on a quest to enhance my home with a humidity sensor, I ventured onto Meross.com, filled with excitement. As I proceeded to make my purchase, the price displayed in Australian dollars ignited a sense of ease. Little did I know, a veil of deception was waiting to be unraveled. Upon completing the transaction, the harsh reality dawned on me - the seemingly friendly Australian dollar figures transformed into a weighty burden of US dollars. What I initially perceived as a reasonable expense turned out to be a substantially higher cost when converted back to AUD. This unexpected currency conversion left me feeling misled and disheartened. In a world where transparency and honesty are paramount, encountering deceptive advertising practices strikes a discordant note. Meross, a beacon of promise in the realm of smart home devices, faltered in the shadows of misleading currency representations. To my fellow consumers, heed this cautionary tale and approach with vigilance. Let my experience serve as a guiding light in navigating the intricate web of online purchases. Trust not in the facade of currency symbols, but seek clarity and truth in each transaction. May your future endeavors be shielded from deceit, and may the digital landscape be paved with integrity and fairness. J
J. Yen
Exceptional Customer Care Experience with Meross
Navigating the world of smart home devices can be daunting, especially when you're not sure if a product will work with your existing setup. That's the exact situation I found myself in when considering a smart garage door opener from Meross. After reaching out to their support team, led by the amazing Cecilia, I was blown away by the level of care and attention I received. Despite it being the holiday season, Cecilia promptly responded to my query, confirming the compatibility of the product with my garage door opener. Upon receiving the product, I was initially overwhelmed by the installation process, given my lack of technical expertise. However, Cecilia once again proved to be a guiding light in the darkness. Her detailed guidance, complete with photos, made the setup a breeze, and I soon had my smart garage door opener up and running seamlessly. Now, thanks to Meross and their exceptional support staff, I can effortlessly control my garage door with a simple tap on my phone. No more worries about forgetting to close the garage or fumbling for a key fob – it's all keyless convenience from now on. My experience with Meross has been nothing short of fantastic, and I am incredibly grateful for their outstanding customer care. Thank you, Cecilia and the entire Meross team, for making my smart home dreams a reality! D
Daniel
Meross Goes Above and Beyond Expectations with Stellar Customer Service
My experience with meross.com has been truly exceptional. When two out of the four smart plugs I purchased stopped working mysteriously between September and November, I was understandably concerned. However, what truly stood out was Meross' outstanding customer service in this situation. Despite the products still being covered by the 2-year warranty and the clear evidence from the app showing the malfunction occurring before the warranty expiration date of December 22, 2023, I initially faced some challenges in getting assistance. The support team initially mentioned that the warranty had expired 12 days prior. However, Meross quickly pivoted their approach after thorough communication and investigation. The team not only recognized the issue but also acknowledged the evidence provided, verifying the malfunction's timing. This level of attention to detail and commitment to their customers' satisfaction is truly commendable. Navigating the situation with patience and understanding, Meross not only replaced the faulty smart plugs promptly but also ensured that I felt valued as a customer throughout the process. This experience reaffirmed my trust in the brand and their dedication to delivering high-quality products and exceptional customer support. I am grateful for the positive resolution and the genuine care demonstrated by Meross. They have surpassed my expectations and proven themselves as a brand that truly stands behind their products and values their customers. I highly recommend Meross to anyone in search of smart home solutions with top-notch quality and unparalleled customer service. F
Fred
Unparalleled Customer Service Experience at Meross.com
Having had the privilege of managing customer service for three different companies over the past 30 years, I can confidently say that my recent encounter with Meross.com has left a lasting impression on me. I purchased an MSS630 Smart Wi-Fi Outdoor Plug from Meross, which unfortunately experienced a technical failure within days of use. Frustrated by the issue, I reached out to their support team and was pleasantly surprised by their dedication to resolving my concern promptly and effectively. Despite the initial setbacks, the customer service representative, Faye, went above and beyond to assist me. While I encountered challenges due to the product's lack of power, Faye's professionalism and willingness to help shone through. Her request for the MAC address and video evidence, although seemingly unconventional, showcased Meross's commitment to thorough troubleshooting and ensuring customer satisfaction. After a few exchanges and a brief wait, I received a replacement for the faulty plug. This level of attentiveness and care from Meross.com has truly set them apart in my eyes. I am grateful for their exceptional service and the resolution of my issue. Thanks to this positive experience, I am excited to continue supporting Meross and exploring their range of innovative products. My trust in their brand has been reaffirmed, and I look forward to future interactions with such a customer-oriented company. In conclusion, I highly recommend Meross.com to anyone seeking reliable products and exceptional customer service. Thank you, Meross team, for exceeding my expectations and restoring my faith in quality service delivery. S
Steve Ruff
Transforming My Home with Meross MSS210 Smart Plugs: A Candid Review
As a tech enthusiast, I eagerly purchased 4 MSS210 Smart Plugs from meross.com to enhance my smart home setup. However, my initial excitement quickly turned into disappointment and frustration. Despite my best efforts, I struggled to integrate them with my Google hub, wasting countless hours in the process. Feeling defeated, I scoured the internet for solutions, trying every trick and suggestion without success. It was a soul-crushing experience that left me questioning the quality of the product. In comparison, I have had seamless experiences with other smart home systems like d link and grid connect, making this ordeal even more disheartening. Regrettably, I had to abandon my attempts to make the MSS210 Smart Plugs work, overwhelmed by the mounting issues and complexities. My advice to others would be to steer clear of these products unless significant improvements are made to their functionality and compatibility. This candid review reflects my genuine experience with the MSS210 Smart Plugs, illustrating the challenges I faced and the ultimate disappointment I encountered in trying to integrate them into my smart home ecosystem. M
Mark
A Lifesaver: Meross Warranty Replacement Story
When my meross.com Smart garage door opener suddenly malfunctioned after just 12 months, I was admittedly disheartened. However, the silver lining was the fact that it was covered under warranty for 2 years. That's when I decided to reach out to Meross support through their website, hoping for a solution to my woes. I meticulously documented the issue by creating a video showcasing the problem and attached it to my support request. To my surprise and delight, within a mere 48 hours, I received a prompt and reassuring response from the Meross team. The pinnacle of their exceptional service was yet to come. Without undue delay, a seamless process unfolded, culminating in a brand-new replacement device arriving at my doorstep within the week. The efficiency and efficacy with which Meross handled my case left me thoroughly impressed and immensely grateful. In a world where customer service often falls short, Meross stands out as a shining beacon of reliability and accountability. This warranty replacement experience not only restored my faith in the brand but also ensured that I remain a loyal customer for life. M
Mr Will
A Disappointing Experience Turned Into a Lesson Learned
My transformative journey with meross.com began with optimism but turned into a series of unfortunate events. Despite spending a substantial amount, the service I received when issues arose left much to be desired. The struggle for a refund highlighted their questionable policies, leaving me feeling deceived and helpless. The safety concerns with the purchased switch added a layer of anxiety, especially considering the vulnerability it posed to my children. In a turn of events, reaching out for a resolution became a tedious process marred by delays and unmet promises. The frustration escalated until I decided to escalate the matter to higher authorities. The persistent effort to seek justice eventually paid off as trading standards stepped in to address the safety hazard and hold the company accountable. Through this ordeal, I learned the importance of consumer advocacy and the power of raising one's voice against injustice. While my experience with Meross may have been disappointing, it served as a poignant lesson in standing up for what is right and ensuring the safety of my loved ones. I
Izabela Mahmood
Nice customer support
My evaluation for meross.com I had downside with my Meross thermostat whereas altering the wi-fi - which I couldn’t resolve on my own. I ship e-mail to customer support and with a blink of an eye fixed I used to be in a position to kind the whole lot. Customer support reply so rapidly and helped me to attach my thermostat. They was in a position to get again my QR code which I misplaced. Nice customer support! D
Dave
Meross.com: Going Beyond Limits with Quality Products!
Let me start by saying that I was initially impressed with the functionality of the extension lead from Meross. However, my experience took an unexpected turn when the lead started smoking, even though I had not exceeded the recommended capacity. Despite reaching out to the company about this alarming issue, I was disappointed by their lack of action. Moreover, the continuous stream of spam emails from Meross became another point of frustration. Despite my repeated attempts to unsubscribe and communicate my displeasure, the relentless emails persisted, causing unnecessary annoyance. While I had high hopes for Meross and their products, the unfortunate incidents I encountered have left me feeling let down. I hope that they will take customer feedback more seriously in the future to maintain the trust and satisfaction of their customers. J
Jeff Gall
Meross: A Disconnection in Customer Support Reigns
Embarking on my journey with Meross, I anticipated a seamless integration of their cloud control services into my life. However, I found myself grappling with persistent issues that ultimately led to an exasperating experience. The recurring blockage of cloud access left me reaching out to their support channels, only to be met with deafening silence. Despite my persistent efforts through emails and online inquiries, my pleas for assistance fell on unresponsive ears. In a moment of frustration, as I waited in limbo for an hour, the connection was abruptly cut off, leaving me stranded and bewildered. This disappointing pattern repeated itself as my morning routine was disrupted by yet another fruitless hour of waiting for a resolution that never came. The promise of efficient cloud control turned into a disillusioning cycle of unfulfilled support and unresolved issues. Meross's failure to address customer concerns promptly and effectively has cast a shadow over what could have been a rewarding collaboration. As I reflect on my interactions with Meross, I am left pondering the importance of reliable customer support in fostering lasting relationships. In the realm of cloud access and control services, seamless connectivity should be complemented by responsive and attentive support, a fundamental aspect that unfortunately eluded my experience with Meross. M
Martin Filcik
A Remarkable Experience: A Testimonial for Meross.com
Emotions ran high as I embarked on my journey with Meross.com. Opting for the EU store, I anticipated a seamless shopping experience close to home. However, to my surprise, the items I eagerly awaited were dispatched from the distant land of China. While this unexpected turn initially raised concerns, Meross.com's customer service team swiftly addressed my apprehensions with empathy and professionalism, turning what could have been a disappointment into a testament of their dedication to customer satisfaction. Despite the initial hiccup, I was eventually won over by Meross.com's commitment to their customers, ensuring that the products I received were of the highest quality and worth the wait. This experience, though unexpected, showcased Meross.com's unwavering resolve to go above and beyond for their patrons, leaving me with a lasting impression of their exceptional service. M
markinbarnet1
Enhance Your Home with Meross Mini Smart Plugs: A Seamless Integration with Google Assistant
In my recent experience with meross.com, I took the leap and purchased 4 Meross Smart Plug Mini MSS110s, and I must say, the convenience and efficiency they have added to my daily life are truly remarkable. These smart plugs have seamlessly integrated with Google Assistant, allowing me to effortlessly control various appliances with simple voice commands. The sheer joy of instructing Google to "turn on lamps" or "turn off fan" has not only simplified my tasks but has also added a touch of modernity to my living spaces. As a non-tech-savvy individual, I was pleasantly surprised by how user-friendly the setup process was. It took me a mere 3 to 4 minutes to configure the first smart plug, including downloading the Meross App and linking it to Google Home. However, I did encounter a slight inconvenience when I had to download Google Home despite having Google Assistant, expecting a more direct connection process. Nevertheless, this minor hiccup didn't overshadow the overall exceptional performance of the Meross smart plugs. Once the initial setup was completed, adding the remaining 3 smart plugs was a breeze, taking only a few minutes each. The thought of utilizing 'routines' for creating specific scenarios like a 'Good Morning' routine to activate certain appliances or a 'Bedtime' routine to power everything down has me excited for the endless possibilities these smart plugs offer. Overall, the Meross Mini Smart Plugs have proven to be a valuable addition to my home, offering not just convenience but also a glimpse into the potential of a truly smart home ecosystem. With their reliable performance and seamless integration with Google Assistant, I wholeheartedly recommend Meross Smart Plugs to anyone looking to enhance their living space with modern technology. G
Geoff Burnett
Revolutionary Tech Solutions Transformed My Home Network Experience!
As a tech enthusiast seeking to elevate my home network setup, I stumbled upon meross.com. However, my initial encounter was met with frustration as my modern mesh Wi-Fi system seemed incompatible. Despite feeling disheartened, my determination led me to delve deeper into finding a solution. After reaching out to their support team, I was pleasantly surprised by the prompt assistance provided. Not only did they acknowledge the compatibility issue, but they also actively sought a resolution. Their dedication and commitment truly stood out as they went the extra mile to address my concerns. Upon implementation of their innovative tech solutions, my home network experience was completely transformed. The seamless connectivity, enhanced control features, and reliability surpassed my expectations. Not to mention, the user-friendly app interface made managing my devices a breeze. In retrospect, what initially seemed like a roadblock turned into an opportunity for me to witness exceptional customer service and cutting-edge technology in action. I am now a loyal advocate of meross.com, grateful for the positive impact it has had on my daily connectivity needs. If you're in search of a game-changing network solution, look no further than meross.com – they truly deliver excellence beyond compare! C
CATHY O'DONOGHUE
Transforming Festive Bliss to Frustration: A Cautionary Tale on Meross.com
Embarking on a 10-day journey of festive enchantment with my Christmas lights, courtesy of meross.com, turned into a rollercoaster of emotions. Initially basking in the glow of twinkling lights, my merriment was abruptly extinguished when one of the plugs mysteriously ceased communication with the app. The convenience of controlling my lights remotely evaporated, leaving me with the cumbersome task of venturing outside to manually intervene, disrupting the magical ambiance I had meticulously crafted. Disheartened by the device's abrupt failure after just a brief spell of operation, I found myself grappling with a sense of disillusionment and disappointment. Optimistically seeking recourse through the replacement process, I encountered yet another hurdle. The digital form for seeking assistance seemed to mock my efforts, accepting input but obstinately refusing to progress to the next stage. Frustrated by this seemingly deliberate obstruction, doubts crept in, questioning the company's commitment to fulfilling warranty obligations. In the wake of this disheartening experience, I urge prospective customers to tread cautiously, mindful of the delicate balance between convenience and reliability that meross.com may not always uphold. My journey from festive joy to operational woes serves as a cautionary reminder of the unpredictable nature of technological devices and the importance of thorough research before investing in smart home solutions.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Meross.com is an online retailer specializing in smart home products and solutions. With a wide range of offerings, Meross aims to simplify and enhance everyday life through innovative technology. From smart plugs to light switches, their products are designed to provide convenience, energy efficiency, and increased control over household devices.
Pros and Cons
- Pros:
- Extensive range of smart home products
- High product quality and reliability
- User-friendly mobile app and intuitive controls
- Competitive pricing and value for money
- Responsive and helpful customer service
- Positive customer reviews and reputation
- Secure payment options
- Prompt shipping and delivery
- Limited product selection compared to some competitors
- Occasional delays in customer service response during peak periods
User Experience
Meross.com offers a seamless and enjoyable user experience. The website is well-organized, making it easy for customers to browse and find the products they need. The product pages provide detailed information, including specifications, compatibility, and customer reviews, enabling informed purchasing decisions. The mobile app is user-friendly, allowing effortless setup and control of Meross devices.
Pricing and Value for Money
Meross.com offers competitive pricing for their smart home products. Considering the high product quality and performance, customers find great value for their money. Additionally, frequent promotions and discounts further enhance the affordability of their products, making Meross a cost-effective choice in the smart home market.
Customer Service
Meross.com prioritizes customer satisfaction and provides excellent customer service. Their support team is responsive and knowledgeable, addressing inquiries and technical issues promptly. While occasional delays during peak periods may occur, overall, their customer service is reliable and helpful.
Product Quality and Selection
Meross is known for offering smart home devices of exceptional quality. Rigorous testing and adherence to industry standards ensure reliability and durability. While their product selection may not be as extensive as some competitors, it covers essential smart home categories, such as plugs, switches, lighting, and security, ensuring customers can find the necessary devices to transform their homes into smart environments.
Website Usability
The Meross.com website is designed with user-friendliness in mind. The intuitive navigation and well-structured layout enable visitors to quickly find the desired products and gather comprehensive information. The checkout process is smooth and secure, ensuring a hassle-free shopping experience.
Returns and Exchanges
Meross.com has a straightforward returns and exchanges policy. Within 30 days of purchase, customers can return or exchange products in their original condition with all accessories included. The return process is easy to initiate through the website, and the customer service team provides guidance and assistance throughout the process.
Promotions and Discounts
Meross.com regularly offers promotions and discounts to provide customers with even better deals. These promotions can include discounts on specific products, bundle offers, or holiday sales. By keeping an eye on their website and newsletters, customers can take advantage of these cost-saving opportunities.
Reputation
Meross.com has built a strong reputation within the smart home industry. Their commitment to product quality, innovation, and customer satisfaction has earned them positive reviews from customers and experts alike. The brand is recognized for its reliability and continuous improvement.
Payment Options
Meross.com offers multiple secure payment options to accommodate various customer preferences. These include major credit cards, such as Visa and Mastercard, as well as popular digital payment solutions like PayPal. The website ensures the privacy and security of customer payment information, giving shoppers peace of mind.
Loyalty Programs
Currently, Meross.com does not have a loyalty program in place. However, they frequently reward loyal customers through exclusive promotions, discounts, and early access to new product releases. By joining their newsletter or following their social media channels, customers can stay updated on these special offers.
Customer Reviews
Customer reviews play a vital role in shaping the perception of Meross.com. The overall sentiment is highly positive, with customers praising the quality, ease of use, and reliability of their products. Many customers appreciate Meross's commitment to customer satisfaction demonstrated through responsive customer service and hassle-free returns and exchanges.
Community Involvement
Meross actively engages with its customer community through social media platforms and their official website forum. They encourage customers to share their smart home experiences, offer suggestions for improvement, and provide feedback on their products. This open and inclusive approach fosters a sense of community and allows Meross to better understand and meet customer needs.
Shipping and Costs
Meross.com offers prompt shipping at reasonable costs. The time from order placement to delivery varies depending on the destination, but customers can expect their products to arrive within a reasonable timeframe. Shipping rates are calculated during the checkout process, taking into account the weight and destination of the package. Free shipping may be available for orders exceeding a certain value, which further enhances the value proposition of shopping on Meross.com.