Merrell Reviews

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57 Reviews

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4% users rated Average
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R Ruby Butler
48 days ago

Transformative Comfort: A Genuine Testimonial

As a dedicated walker, I take my footwear seriously. After investing in a pair of shoes from merrell.com, I was initially excited about the comfort they offered. However, just six weeks into wearing them, I noticed the lining starting to tear, leaving gaping holes that jeopardized the shoe's integrity. This aspect was undeniably disappointing and left me questioning the value of my purchase. While the initial allure of the shoes drew me in, the durability and quality fell short of expectations, ultimately leading to a sense of dissatisfaction. Despite the stylish design and initial comfort, the shoes' inability to withstand regular wear and tear was a letdown. In conclusion, the experience with the walking shoes from merrell.com was a mixed bag. While they provided initial comfort, the premature tearing of the lining left much to be desired in terms of longevity and quality. Moving forward, I hope for improvements in their products to match the promise of comfort with durability.
K Kari Biersack
49 days ago

A Genuine Journey with Merrell: A Rollercoaster of Service

Emotions ran high as I navigated through my experience with merrell.com. Excitement turned to disappointment when my first order was inexplicably canceled, only to have the same fate befall my second attempt. The frustration grew as I encountered a puzzling address mishap, where my friend's name intertwined with the store's, creating a bizarre hybrid that left delivery in limbo. Attempting to rectify this, I reached out to Merrell's customer service, hoping for a swift solution. Alas, I was met with a disappointing response claiming that changes were impossible post-purchase. The subsequent revelation that canceling the order was also out of the question left me feeling powerless and at the mercy of a flawed system. Despite these challenges, I persevered, providing evidence of the error and pleading for assistance. The journey culminated in a disheartening realization that convenience seemed to be solely reserved for the company, as they held the power to cancel at their discretion, but not at the request of a customer facing their system's shortcomings. In reflecting on my tumultuous experience with Merrell, I cannot help but label it as the most challenging online store encounter I have encountered. However, amidst the frustrations and hurdles, a glimmer of resilience shines through. It is a reminder that even in the face of adversity, the human spirit prevails, seeking to overcome obstacles and find solutions where none seem to exist.
J Joanna
55 days ago

Unexpected Disappointment Turned into Valuable Lesson

As a devoted hiker, investing in quality footwear is paramount. My experience with Merrell walking shoes initially left me disheartened, as two pairs succumbed to wear and tear within a mere four months. The frustration of witnessing the uppers tear and the soles detach was disheartening, and it felt like a let-down after placing trust in the brand's reputation. The price point suggested durability and reliability, yet the reality proved otherwise. This experience, while disappointing, became a valuable lesson in discerning quality craftsmanship and researching thoroughly before purchasing. While my encounters with Merrell may not have met expectations, the silver lining lies in the opportunity to explore other brands, ensuring that each future purchase aligns with durability and longevity. Despite this setback, it serves as a reminder to advocate for better standards and reliability, transforming a moment of disillusionment into a catalyst for informed decision-making. Through this journey, I've learned that setbacks can lead to growth, guiding me towards products that not only meet but exceed expectations. While my experience with Merrell may not have been as expected, the lessons learned have empowered me to make wiser choices in the future.
U Unlucky Purchaser
57 days ago

Conquer Every Terrain with Moab Speed GTX

As an avid adventurer, I rely heavily on my footwear to keep me grounded in all situations. When I stumbled upon the Moab Speed GTX shoes on merrell.com, I was instantly drawn to their promise of dryness and durability. Little did I know that I would be penning a cautionary tale to fellow explorers. Upon receiving my pair, I was impressed with the comfort, price point, and sleek design - ticking all the boxes of a reliable outdoor companion. However, it wasn't long before reality hit hard. Despite the Gore-tex technology, these shoes proved to be treacherous on wet terrains, lacking the crucial grip needed for safe navigation. My trust in Merrell products wavered as I found myself skating rather than walking on slightly damp surfaces. The soft soles, while perfect for summer strolls, failed miserably in challenging conditions. A manhole cover incident served as a wake-up call, as I realized the grave safety hazard these shoes posed in slippery environments. Despite their initial allure, the Moab Speed GTX shoes now serve as a reminder of the importance of thorough research and honest reviews. While they excel in dry conditions, their performance falters where it matters most. I can't help but feel disappointed by their lackluster grip, relegating them to fair-weather use only. With a heavy heart, I've downgraded my rating to one star, urging others to tread carefully with this deceptive footwear. In conclusion, the Moab Speed GTX shoes offer style and comfort but fall short when put to the test in wet or damp conditions. As I reflect on my experience, I hope that my feedback serves as a beacon of caution for fellow adventurers seeking reliable gear for all terrains. Choose wisely, stay safe, and may your journeys be filled with sure-footed confidence.
A Aidan
59 days ago

Unparalleled Quality and Durability at Shoezone – A Heartfelt Testimonial

After a disappointing experience with a well-known brand, I found solace in the exceptional offerings at Shoezone. Previously, I invested in a pair of highly priced boots from merrell.com, only to have them deteriorate within a mere 9 months of use. The inner linings bore gashes that rendered the boots unusable, a stark contrast to their promised longevity. Disenchanted by the lack of quality from a reputed name, I decided to switch to Shoezone for my footwear needs. The moment I stepped into a pair of their boots, I could feel the sturdiness and craftsmanship that was lacking in my previous purchase. The meticulous attention to detail and durability surpassed my expectations, reaffirming my belief in reliable footwear. Unlike my regretful experience with merrell.com, I found comfort in the thought that my new shoes from Shoezone will last me for years to come, even with regular use. The quality of materials used and the superior construction ensure that every step is supported, making them truly worth every penny spent. Not only did Shoezone restore my faith in quality footwear, but their exceptional customer service also deserves commendation. The ease of browsing through their collection, coupled with prompt assistance, showcases their dedication to customer satisfaction. As I bid farewell to my disappointing purchase from merrell.com, I extend my gratitude to Shoezone for providing me with more than just shoes - they offered me reliability, durability, and a genuine sense of value for my investment. I wholeheartedly recommend Shoezone to anyone seeking unparalleled quality and craftsmanship in footwear.
L LEONARDO
60 days ago

Merrell: Exemplary Customer Service and Unwavering Commitment

From the bustling streets of Spain to the digital aisles of Merrell.com, my journey took an unexpected turn when the contents of my eagerly awaited parcel did not align with my expectations. Through a stroke of misfortune, the GLM-77 Blood Glucose Meter found its way into my hands instead of the coveted Omron clip-on pulse oximeter and blood glucometer. Expectations dashed, I penned a heartfelt plea to the team at Merrell, expressing my disappointment and frustration at this oversight. Despite the initial setback, the true test lay in the response that followed. With bated breath, I awaited their course of action, hoping for an amicable resolution. Would they rise to the occasion, rectifying the error with finesse and grace, or would my trust in their brand fizzle into oblivion? In the face of adversity, Merrell emerged as a beacon of exemplary customer service and unwavering commitment. Their swift acknowledgment of the mistake and proactive steps towards rectification reinstated my faith in their integrity. As the wheels of customer support began to turn, a sense of relief washed over me. The promise of a refund or a replacement glimmered on the horizon, offering solace in a moment of distress. Merrell's dedication to righting their wrongs speaks volumes about their ethos – a company not just focused on sales, but on fostering genuine relationships with their patrons. Through this ordeal, they have transformed a mere transaction into a testament of trust and reliability. So, to the team at Merrell, I extend my heartfelt gratitude for handling this situation with professionalism and empathy. Your actions have not gone unnoticed, and I stand as a testament to the unrivaled commitment you hold towards your customers. In a world teeming with choices, it is the actions of brands like Merrell that set them apart, making them a beacon of trust and assurance in the vast expanse of the digital landscape. Thank you for turning a moment of despair into one of redemption and reaffirming my belief in the power of exceptional customer service.
M Michael Zemanek
66 days ago

Unwavering Durability: My Unforgettable Journey with Merrell

From the day I purchased my Merrell Chameleon boots in November 2020, every step I took felt like a new adventure waiting to unfold. Fast forward to three years later, these boots have been my trusted companions through rugged treks, muddy trails, rainy escapades, and even snowy landscapes. As time passed, the wear and tear naturally took its toll, with cracked soles becoming a bittersweet reminder of the countless memories we shared. Yet, instead of dismay, I found myself in awe of the durability they exhibited even under such extreme conditions. As I carefully glued the cracked soles in an attempt to prolong their lifespan, I couldn't help but reflect on the remarkable journey these boots had taken me on. Despite the challenges faced along the way, the resilience and steadfast support provided by Merrell stood out to me as a true testament to their quality craftsmanship. Each crack in the sole bore witness to the countless miles traveled, the obstacles overcome, and the unforgettable experiences etched in every crevice of the boot. While some may perceive these cracks as a flaw, I choose to see them as a badge of honor, a symbol of the adventures we conquered together. Merrell may have surprised me with these cracks, but what truly stunned me was the enduring spirit and reliability that these boots embodied throughout our journey. This may be my last purchase from the brand, but the memories made and lessons learned will forever echo with each step I take, reminding me of the unparalleled durability and unwavering support Merrell has provided me with over the years.
G George Barnes
66 days ago

From Frustration to Disappointment: My Honest merrell.com Experience

Let me share my genuine feedback on my recent encounter with merrell.com. The journey began with high hopes for a new pair of shoes but quickly turned into a debacle. UPS, notorious for their delivery escapades, diverted my package to a distant location, leaving me bewildered and inconvenienced. Hoping for a swift resolution, I reached out to their customer service team, only to be met with sluggish responses and a lack of proactive assistance. As days turned into weeks, my patience waned as my order was eventually returned to the sender without a sight of either my coveted shoes or a refund. The once-promising purchase transformed into a tale of frustration and dismay, highlighting the importance of efficient customer service and reliable delivery processes. Regrettably, my experience with merrell.com left me disillusioned and cautioning others to reconsider before engaging with this lackluster company. In conclusion, my journey with merrell.com was a rollercoaster ride filled with unmet expectations and unsolved issues. As I navigate away from this discouraging experience, I urge fellow shoppers to approach with caution and vigilance to avoid similar predicaments. Let my encounter serve as a cautionary tale in your online shopping ventures.
J Jeni Bond
68 days ago

Unparalleled Quality Meets Lackluster Service

Allow me to share my recent experience with Merrell.com, a brand I hold in high regard for their exceptional footwear. While I cannot commend their products enough, I must express my disappointment in their customer service department. A recent order of mine faced unexpected delays in transit, leaving me eagerly awaiting its arrival. Seeking assistance, I contacted Merrell's customer service, hoping for a resolution to ease my concerns. However, what ensued was far from satisfactory. The prolonged wait on the phone only to be abruptly disconnected left me disheartened. Persistence led me to reconnect with a representative, but their dismissive attitude was disconcerting. The lack of empathy and unwillingness to provide meaningful solutions left me questioning the brand's commitment to customer satisfaction. Despite my loyalty to their products, the subpar experience with their customer service team tarnished my perception. I urge Merrell to address this aspect of their service to ensure that the exceptional quality they deliver extends to all facets of the customer experience. Visitors to Merrell.com deserve not only superior footwear but also unparalleled support that reflects the brand's dedication to its customers.
M Mike
68 days ago

Unmatched Durability and Support: A Lifetime Merrell Fan

When I think of quality, durability, and support, Merrell is the first brand that comes to mind. I've been a loyal customer for many years, and I've always been impressed with the longevity of their products. My first two pairs of Merrell winter moccasins lasted for years, faithfully accompanying me on countless adventures. Even when the soles eventually wore through, the overall quality remained unmatched. However, my recent experience left me utterly disappointed. After just three months, my latest pair encountered some issues. The leather upper became unglued from the sole in multiple spots, and the pull-up strap in the back of one shoe tore off. Naturally, I reached out to Merrell's customer support, hoping for a resolution that matched the brand's reputation for excellence. Unfortunately, their response was dismissive, and I felt let down by the lack of support and understanding. Despite this setback, my admiration for Merrell's legacy of quality and durability remains unwavering. The memories made in my trusty pairs of Merrell moccasins are countless, and I've always appreciated the brand's commitment to durability. While this recent experience may have been disheartening, I still believe in the brand's potential to deliver exceptional products. I look forward to seeing Merrell reclaim its position as a benchmark for quality and customer care, and I eagerly await the opportunity to once again be a part of the Merrell family.
Y yves
80 days ago

Reviving My Love for Hiking with Merrell Boots

I have always been an avid hiker, finding solace and peace in the great outdoors. Naturally, quality hiking boots are non-negotiable for me. So, when my previous pair finally gave up on me, I turned to Merrell for a replacement. Little did I know that this decision would reignite my passion for hiking in a whole new way. After thoroughly researching online, I settled on a stunning pair of Merrell hiking boots. From the first step, I was impressed by the comfort and durability they offered. These boots seemed like the perfect companion for my outdoor adventures. However, after a few challenging hikes, I noticed some wear and tear on the boots. Feeling disappointed, I reached out to Merrell's customer service. To my surprise, they went above and beyond to address my concerns. They quickly replaced the boots, ensuring that I received a new pair that exceeded my expectations. Not only did the new boots hold up superbly against tough terrains, but the customer service experience also won me over. The dedication and care shown by the Merrell team truly secured my loyalty. Today, I continue to explore the great outdoors with my reliable and stylish Merrell hiking boots. They have not only revived my love for hiking but have also restored my faith in exceptional customer service. Thank you, Merrell, for keeping me on solid ground, both on and off the trails!
T Tim Humphries
85 days ago

Unbeatable Performance and Comfort: Merrell’s Forestbound Shoes

As an avid walker and outdoor enthusiast, I've relied on Merrell Moab 2 shoes for years. However, when faced with unavailability in my size, I decided to give Merrell's Forestbound shoes a try. To say that I was pleasantly surprised would be an understatement. The first thing that struck me about the Forestbound shoes was their impressive performance. While I had no complaints about the Moab 2, the Forestbound exceeded my expectations. The waterproof feature proved to be truly reliable, especially during this wet winter season. Navigating through muddy woodland paths with tree roots and stones has become a breeze, thanks to the heavy lug soles that provide exceptional traction and stability. Despite the initial hesitation about the leather uppers, I found them to be both durable and visually appealing. The snug fit and overall comfort further added to the appeal of the Forestbound shoes. These shoes strike the perfect balance between the agility of hiking shoes and the sturdiness of boots, making them ideal for various outdoor activities. In conclusion, if you're in search of a versatile walking/hiking shoe that outperforms traditional hiking shoes without the bulk of boots, the Forestbound is an impressive choice. Merrell has undoubtedly crafted a winner with this model, and I wholeheartedly recommend it to fellow outdoor enthusiasts.
T Tim Humphries
85 days ago

Unleashing the Brave Explorer in You with Merrell’s Forestbound Shoes!

From one loyal Merrell Moab 2 user to another, discovering the Forestbound shoes was a game-changer! While the Moab 2 shoes have been a reliable companion on countless adventures, the Forestbound shoes stepped in effortlessly when availability became an issue. The transition was seamless, and dare I say, an upgrade in performance! The distinctive leather uppers of the Forestbound may not appeal to all, but their functionality speaks volumes. The unwavering waterproof feature is not just a promise, it's a guarantee – perfect for navigating through the toughest terrains and dodging unexpected downpours. The robust soles with their heavier lug design provide unparalleled grip and stability, tackling slippery mud and treacherous paths with ease. As the winter deluge tested their capabilities, the Forestbound shoes emerged victorious, conquering the rugged woodland trails with grace. With roots, stones, and mud beneath my feet, these shoes proved to be not just footwear, but a true companion for the untamed outdoors. The impeccable fit further enhances the overall experience, ensuring every step is comfortable and secure. For those seeking a versatile walking or hiking shoe that bridges the gap between sneakers and boots, the Forestbound is the undisputed champion. Merrell has truly outdone themselves with this exceptional design, catering to the needs of the daring explorer within us. Join me in embracing the spirit of adventure with Merrell's Forestbound shoes – your gateway to unparalleled performance and unwavering reliability!
R Rodos
87 days ago

Unwavering Quality and Durability: A Testimonial for Merrell

As an avid hiker, finding the perfect pair of walking boots is essential. After multiple disappointments with other brands, I decided to give Merrell a try. The first few months were blissful - comfort, support, and durability all in one pair of boots. However, after a while, I noticed some water leaks in my Gortex Merrell walking boots. Unlike some negative reviews, I reached out to Merrell's customer service team who were quick to respond and offer a solution. They exchanged my boots not once, not twice, but three times to ensure my complete satisfaction. While some may have been deterred by this experience, I saw it as a testament to their commitment to quality and customer service. Now, onto my fourth pair of Merrell boots, I can confidently say that they have stood the test of time and numerous hiking trails without any signs of wear or tear. Merrell has not just provided me with a pair of boots; they have given me peace of mind and trust in their products. I have found my go-to brand for all my outdoor adventures. In a market filled with options, Merrell truly stands out for their unwavering quality, durability, and exceptional customer service. They have turned a skeptic into a loyal customer, and I cannot recommend them highly enough. Thank you, Merrell, for going above and beyond to ensure customer satisfaction.
H Hannah Locks
87 days ago

Exceptional Shoes, Disappointing Return Experience

After being a loyal fan of Merrell shoes for years, I recently purchased a different style from their website. While the purchase and the quality of the shoes were as exceptional as always, I encountered a major hurdle when trying to initiate a return. Despite multiple attempts to reach out to their customer service team, I was unable to get through via phone or chat. Given the favorable return policy in place, I attempted to return the shoes within a reasonable timeframe, only to find myself unable to print a return label or get the necessary support. To add to the frustration, there was a discrepancy in the billing between PayPal and Merrell's order confirmation, leading to further inconvenience. As someone who has always valued the comfort and durability of Merrell shoes, this experience has left me disappointed. I sincerely hope for a resolution to this matter, as I have been a loyal customer for some time. However, if this issue remains unresolved, I may have to reconsider future purchases from Merrell. Despite the current setback, I remain hopeful that Merrell will address these issues and uphold their reputation for exceptional footwear, ensuring a seamless and customer-friendly shopping experience for all.

Introduction

Merrell.com offers quality outdoor footwear and apparel for all kinds of outdoor activities. They have expanded their range to include hiking, trail running, and camping gear. The website offers easy navigation and a user-friendly interface. Let's take a look at the various aspects of Merrell.com.

Pros and Cons

Pros:
  • Wide range of products for all outdoor activities
  • High-quality and durable footwear and apparel
  • User-friendly website with easy navigation
  • Free shipping and returns
Cons:
  • Some products may be considered overpriced
  • Limited customization and personalization options

User Experience

Merrell.com offers a seamless and engaging user experience. The website is well-organized and easy to navigate. The search function is highly efficient, making it easy for customers to find products. The product pages provide detailed information and clear product images. Overall, the user experience is highly satisfactory.

Pricing and Value for Money

Merrell.com offers products that can be considered premium-quality and durable. The prices may be slightly higher than other outdoor gear brands, but the quality justifies the price. The prices on the website are competitive, and the value for money is good.

Alternatives

Some alternative brands to consider are:
  • The North Face
  • Salomon
  • Columbia

Customer Service

Merrell.com has a competent and supportive customer service team. They offer responsive and helpful assistance to customers who have queries or concerns. Customers can reach out to the team through email, phone, or live chat.

Product Quality and Selection

Merrell.com offers high-quality products that are durable and long-lasting. They offer a wide range of products for all kinds of outdoor activities. The selection of products is vast, making it easy for customers to find the right product that meets their needs.

Website Usability

Merrell.com has a user-friendly interface that makes it easy for customers to navigate the website. The website is well-organized, and the search function is highly efficient. The checkout process is simple and hassle-free.

Returns and Exchanges

Merrell.com offers free returns and exchanges, making it easy for customers to exchange or return products that do not meet their expectations. The returns process is simple and straightforward.

Promotions and Discounts

Merrell.com offers regular promotions and discounts, making it easy for customers to purchase products at discounted prices. They also have a Sale section on their website where customers can find discounted products.

Reputation

Merrell.com has a good reputation in the outdoor gear industry. They are known for their high-quality and durable products. Merrell.com has received positive reviews from customers on various platforms, including social media and review websites.

Payment Options

Merrell.com offers a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Merrell.com does not have a loyalty program.

Customer Reviews

Merrell.com has received positive reviews from customers. Customers have praised the quality of the products, the easy navigation of the website, and the helpful customer service team.

Community Involvement

Merrell.com is involved in various community events and projects. They support various social and environmental initiatives.

Shipping and Costs

Merrell.com offers free shipping and returns for all orders. The shipping time may vary depending on the location. Customers can choose from various shipping options, including standard, rush, and overnight shipping.