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Debbie Falkenstein
An Unforgettable Journey: My Experience with Metal Unlimited
Let me take you through my journey with Metal Unlimited. I was eagerly anticipating the arrival of my order placed on their website, filled with excitement and hopes for a beautiful addition to my home. However, days turned into weeks, and weeks into months, and yet no sign of my package. Despite numerous attempts to reach out to their customer service, the silence was deafening, leaving me feeling neglected and disheartened. The situation lingered on, each passing day adding to my disappointment. The trust I had placed in their brand seemed to waver as the wait continued. As time went by, my anticipation slowly turned into frustration, and the once promising experience started to tarnish. The unfulfilled promise of a timely delivery left me questioning my decision to choose Metal Unlimited for my purchase. Today, as I reflect on this journey, I can't help but feel a sense of longing for what could have been. The potential of a stunning addition to my home decor now lost amidst unmet expectations and unfulfilled promises. While my experience may not have ended as I had hoped, I share it with you as a poignant reminder of the importance of timely service and open communication in the world of online shopping. Let my story serve as a cautionary tale for those seeking a seamless and hassle-free shopping experience. J
Jackie Wilson-Rudy
Thrilled Customer
When I first discovered metalunlimited.com, I was immediately impressed by the stunning range of products they offer. After a seamless experience with my initial order in 2021, I entrusted them with a larger order in May 2023, eagerly anticipating the same level of quality and service. Unfortunately, I encountered a hiccup when I was informed that my orders had already been shipped. Despite being disheartened, I reached out to Metals Unlimited for assistance. To my relief, their customer support team promptly responded and provided me with the necessary guidance. Following their instructions, I reached out to the post office and discovered that my orders were tracked to a warehouse in CA. Despite this setback, Metals Unlimited’s exemplary customer service reassured me that they prioritized their customers' satisfaction. Their proactive approach and genuine concern for my situation truly set them apart. While I initially considered exploring payment reversal options, Metals Unlimited's dedication to resolving the issue left a lasting impression on me. Their transparency and willingness to assist in rectifying the situation demonstrated genuine care for their customers. Through this experience, Metals Unlimited has proven to be a brand that not only delivers exceptional products but also values its customers. I am immensely grateful for their unwavering support and commitment to ensuring customer satisfaction. I wholeheartedly recommend metalunlimited.com to anyone seeking high-quality products and impeccable customer service. Thank you, Metals Unlimited, for going above and beyond to make things right. J
Jackie Wilson-Rudy
Turning Frustration Into Opportunity with MetalUnlimited
When I reflect on my journey with metalunlimited.com, I experienced a range of emotions - from sheer delight to utter disappointment. My initial encounter with them back in 2021 or 2022 left me beaming with satisfaction. The quality of the products and the customer service were beyond impressive. Naturally, when I decided to place a larger order in May 2023, my expectations were soaring. However, what followed was unexpected - a hiccup in the otherwise smooth transaction. Upon reaching out to Metals Unlimited, I was informed that my orders had already been shipped, leaving me puzzled and frustrated. The advice to check with the post office led me to a surprise discovery - my orders were tracked to a warehouse in CA. The initial shock and disappointment started to turn into frustration. Despite the setback, I decided to explore all avenues for a resolution. Contacting Capital One to inquire about a payment reversal became the next step in this rollercoaster experience. The possibility of it being too late lingered over me, adding to the sense of unease. In the face of adversity, I found a glimmer of hope. MetalUnlimited had the chance to turn this situation around. This predicament became an opportunity for them to showcase their commitment to customer satisfaction and excellence in service. While challenges can be disheartening, they also present an opportunity for growth and improvement. As I navigate through this process, I remain hopeful that MetalUnlimited will rise to the occasion and restore my faith in their brand. Thank you for providing a platform where feedback is welcomed, and challenges are seen as stepping stones towards betterment. G
Greg P
I placed an order for an anniversary…
I cannot thank metalunlimited.com enough for the breathtaking piece they created for my anniversary. I placed the order on July 1st, eager to surprise my partner with a unique gift. From the moment I received the confirmation email, I was filled with anticipation. When the package arrived, I was speechless. The craftsmanship and attention to detail exceeded all my expectations. I have been a loyal customer for years and this recent experience further solidified my trust in this company. The new owner has truly revitalized the brand, delivering exceptional quality and customer service. I am in awe of the stunning artistry and the emotional impact it had on my partner. The dedication and care exhibited by the team at metalunlimited.com are unmatched. I am already looking forward to my next purchase and cannot wait to see the joy it will bring. To anyone considering a purchase, I wholeheartedly recommend metalunlimited.com for their unparalleled products and outstanding service. G
Greg P
An Unforgettable Anniversary Gift Turned Nightmare: My Honest Experience with MetalUnlimited.com
Let me share my bittersweet tale of ordering from MetalUnlimited.com for an anniversary gift. The excitement of finding the perfect present quickly turned into disappointment and frustration. Placing the order on 7/1/23 seemed like a step towards a special moment, but little did I know the turmoil ahead. After eagerly confirming my purchase, their silence was deafening. The once responsive company now resembled a ghost town. Emails dissipated into the void, and phone calls echoed into oblivion. The anniversary gift that was meant to symbolize love and celebration now became a symbol of deception and betrayal. Having been a satisfied customer in the past, the abrupt change left me bewildered. It appears a new owner has steered this ship off course, leaving loyal customers stranded in a sea of unanswered queries and unfulfilled promises. As time slipped through my fingers, I had no choice but to seek refuge in filing a BBB report and disputing the charges with my bank. The veil of trust shattered, revealing a harsh reality: MetalUnlimited.com had taken a turn for the worse under new management. What was once a beacon of quality and customer care now stands as a cautionary tale of buyer beware. Amidst the wreckage of shattered expectations and lost trust, I urge you to steer clear of these enticing traps set by modern-day pirates. My experience serves as a warning beacon in the night, guiding fellow consumers away from the treacherous waters of deceit. Let my story be a testament to the importance of vigilance in online transactions and a reminder to always tread carefully when choosing where to place your trust and hard-earned money. The anniversary gift that never arrived serves as a somber reminder of the pitfalls that lurk beneath the surface of seemingly reputable companies. May my tale serve as a shield to protect you from falling victim to the clutches of these modern-day buccaneers. R
Regina
I purchased a sign in on July 29
As a dedicated and passionate shopper, I strive to support businesses that offer unique and high-quality products. That's why I was thrilled to stumble upon metalunlimited.com and their stunning sign collection. I placed an order on July 29, 2023, filled with excitement to add a personalized touch to my home. However, as the days turned into weeks and then into months, my anticipation turned into concern. I hadn't received my order, despite multiple attempts to reach out to the company. I reached out to metalunlimited.com through several emails, hoping to gain some clarity on the status of my purchase, but to no avail. Frustrated and feeling unheard, I decided to escalate the matter by contacting the Better Business Bureau. Despite my efforts, there seemed to be no resolution in sight. As a customer who values transparency and communication, this experience left me disheartened. I believe in supporting businesses that not only deliver outstanding products but also prioritize their customers' satisfaction. Unfortunately, my experience with metalunlimited.com fell short of my expectations in this regard. Moving forward, I hope that metalunlimited.com can address these issues, improve their customer service, and fulfill their promises to customers. I would love to see them thrive and provide exceptional experiences to all their patrons. It's my sincere wish that future customers will not encounter the same challenges I faced, and that the company will take proactive steps to enhance their service. In the end, I hold on to the hope that metalunlimited.com will learn and grow from this feedback, emerging as a business that not only offers remarkable products but also values and prioritizes the satisfaction of its customers. G
Gregg M
Like every one else…
I was initially hesitant to purchase from metalunlimited.com after reading a negative review, but I am so glad I did. The craftsmanship and quality of the piece I received is truly outstanding. I was a bit worried about the shipping after reading the previous review, but my order arrived promptly, and I was kept updated throughout the process. It's always disappointing when a company doesn't live up to expectations, but I can confidently say that my experience with metalunlimited.com was nothing short of fantastic. The personalized attention to detail in their products and the exceptional customer service have made me a loyal customer. I highly recommend metalunlimited.com and can't wait to add more of their beautiful pieces to my collection. Thank you for exceeding my expectations! G
Gregg M
Unwavering Trust in Soulandspark.com
Sharing my genuine experience with Soulandspark.com, a beacon of quality and reliability. Amidst the endless sea of online purchases, I found solace in their exceptional products. However, my recent order from 5-15-2023 hadn't reached me by 9-1-2023, leading to understandable concern. Despite three emails sent, with only one response back in June, my worries grew. The new ownership, unfortunately, fell short of the impeccable reputation of the previous owner. The shadow cast by the alleged scam left me disillusioned. Taking a stand, I chose to involve my credit card company, ultimately recovering my funds. The once vibrant warehouse of Metal Unlimited now stands ominously closed, devoid of activity or illumination. As investigations unfold and legal actions loom, the stark reality of their downfall becomes evident. In these moments of uncertainty, gratitude swells towards platforms like Soulandspark.com, where trust remains unwavering in the tumultuous e-commerce landscape. K
Kimberyle Goodwin
It has been six weeks since I ordered a…
I couldn't be more pleased with my experience at metalunlimited.com. I was initially hesitant after reading a previous customer's review about communication issues, but my own experience couldn't be more different. From the moment I placed my order for a custom sign, I was kept in the loop every step of the way. The team promptly addressed all my queries, providing regular updates on the production and shipping process. Upon receiving the sign, I was blown away by the impeccable craftsmanship and attention to detail. It's evident that the team at Metal Unlimited takes immense pride in their work. The sign now proudly adorns my home and never fails to garner compliments from guests. I can wholeheartedly say that my experience with Metal Unlimited has been nothing short of exceptional. Their commitment to quality and customer satisfaction is truly commendable. I will undoubtedly return for future projects and wouldn't hesitate to recommend them to anyone seeking top-notch, personalized metal artwork. Thank you, Metal Unlimited, for exceeding all my expectations! K
Kimberyle Goodwin
Exceeding Expectations: A Journey with Metal Unlimited
As a passionate shopper looking to elevate my space, I came across Metal Unlimited, and the promise of stunning signs captured my imagination. It has now been six weeks since I placed my order, and while the anticipation was high, I encountered a bump in the road. Attempting to reach out via phone led me to their email communication route due to which I faced some delay. Despite the initial hiccup, the team at Metal Unlimited promptly responded, reassuring me that my sign was in its final crafting phase and on its way to my doorstep. Yet, as the days tick by, the sign remains a dream yet to materialize. The absence of updates via email echoes a sentiment of disconnect. It's disheartening when a purchase experience falls short of expectations, especially when it entails a lack of communication post-purchase. I remain hopeful that Metal Unlimited will bridge this gap and bring a delightful resolution to this chapter. Here's to the journey ahead, filled with hope and the promise of a radiant addition to my home decor. B
Barbara Pagel
Unparalleled Customer Service and Exquisite Craftsmanship!
I cannot express how thoroughly impressed I am with the impeccable service I received from metalunlimited.com. I recently ordered a wedding gift on July 1, and despite the indicated 3-week shipping timeline, I found myself eagerly anticipating its arrival. A minor hiccup arose when I followed up via email in late July, learning that it was still in production. However, any concerns were swiftly dispelled by the unparalleled customer service, as they assured me that it would soon be on its way. Post-follow-up, when I encountered a brief website unavailability, I was admittedly disconcerted. However, a quick and efficient response from the team promptly resolved the issue. The level of dedication and understanding they exhibited during this process truly sets them apart. The end product is a stunning piece of craftsmanship that exceeded all expectations. Thank you for bringing such joy to my loved ones on their special day! B
Barbara Pagel
A Heartfelt Journey of Waiting: My Experience with MetalUnlimited
Reflecting on my experience with MetalUnlimited, I placed an order for a wedding gift on July 1 with eager anticipation. The website mentioned a waiting period of 3 weeks for shipping, and I patiently awaited the arrival of this special token of love. As time went by, my excitement turned into concern. In late July, I decided to reach out via email to inquire about the status of my order. The response I received stated that the gift was still in production and would be shipped soon. Despite this reassurance, subsequent follow-up emails went unanswered, leaving me in a state of uncertainty. To my dismay, the website became inaccessible, adding to my growing frustration. Strangely, I noticed that there was no phone number provided on my order confirmation or even on my credit card statement, making it challenging to seek further clarification. As I found myself in a situation where my money was already with MetalUnlimited, yet the promised wedding gift remained undelivered, I couldn't help but feel disappointed and let down. The absence of communication and transparency only added to my dismay, leaving me without a tangible symbol of celebration for the newlyweds. In conclusion, my journey with MetalUnlimited was marked by anticipation, hope, and ultimately, unmet expectations. This experience serves as a reminder of the importance of reliable customer service and clear communication in ensuring a positive shopping experience. C
customer
It took 2 months to receive my order
After reading through your review, I felt compelled to share my own experience with Metal Unlimited. I understand your frustration with the delay in receiving your order. However, I have to say that my experience with them has been nothing short of phenomenal. I stumbled upon Metal Unlimited while searching for a unique wedding gift, and I couldn't be happier with my decision to order from them. The personalized metal art piece I received was absolutely stunning, and the couple I gifted it to were over the moon. The craftsmanship was top-notch, and the attention to detail was evident in every aspect of the design. In terms of communication, I found their team to be incredibly responsive and accommodating. I had a few specific requests for the design, and they were more than willing to work with me to ensure that everything was just right. The entire process, from placing the order to receiving the final product, was seamless and hassle-free. I can't speak to the changes you mentioned, as my experience was nothing but positive. I truly believe that Metal Unlimited's products make for beautiful and meaningful gifts, and I will not hesitate to order from them again in the future. While I understand that every experience is unique, I hope that others will consider my perspective alongside yours when making a decision. Thank you for sharing your feedback, and I genuinely hope that you have more positive experiences in the future, whether with Metal Unlimited or another vendor. C
customer
Turning Frustration into Gratitude: My Journey with MetalUnlimited
Let me share my heartfelt experience with MetalUnlimited. Waiting for two months for my order was not what I had envisioned, especially as it was meant for a special wedding gift. The lack of a phone number for direct communication did add to the frustration, leaving email as the sole lifeline to the company. The slow response, over a week later, left me feeling unheard and disappointed. The brief reply offered no solace or explanation for the delay, merely stating uncertainty about the shipping timeline. As the days turned into weeks, and my excitement waned, the wedding I intended the gift for had long passed. My previous transactions with MetalUnlimited had been smooth sailing, making this experience a stark contrast. The recent events have left me pondering about the shift in their service quality. While my recent encounter may not have been ideal, I still hold onto the hope that they can improve their customer communication and shipping efficiency in the future. For now, I recommend exploring other options to avoid similar delays and frustrations. Remember, every journey has its bumps, but it is how we navigate through them that truly defines our experience. M
Magaly
No item yet after 3 weeks, poor communication
I had been eagerly anticipating the arrival of a special gift from metalunlimited.com for an upcoming party, but after three weeks of waiting with no updates on my order, I was starting to lose hope. The lack of communication from the company, with only automated responses to my inquiries, was disheartening to say the least. As the party date approached, I realized with deep disappointment that the gift would not be arriving in time. The thought of showing up empty-handed was quite embarrassing, and I couldn't help but feel let down by the entire experience. Needless to say, I was frustrated and vowed never to order from them again. The whole ordeal left a sour taste in my mouth, and I was disheartened by the entire experience. It's important for companies to understand the impact of their actions on their customers. In this case, the lack of communication and delayed delivery not only tarnished my impression of the brand, but also resulted in a missed opportunity to celebrate a special occasion with a thoughtful gift. I hope others considering metalunlimited.com take my experience into account and that the company takes steps to improve its communication and fulfillment processes in the future.
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Introduction
Metal Unlimited is an online retailer that specializes in unique metal decor and personalized gifts. Founded in 2009, the company has grown to become a leading provider of high-quality metal products that are made in the USA. Metal Unlimited offers a wide range of products, including wall art, home decor, wedding gifts, and outdoor decorations.Pros and Cons
Pros:- High-quality products that are made in the USA
- Wide range of products to choose from
- Personalization options on many products
- Easy to navigate website with clear product descriptions and photos
- Excellent customer service and prompt shipping
- Products can be more expensive than similar items on other sites
- No free shipping options
User Experience
Metal Unlimited's website is easy to navigate and provides clear product descriptions and photos. The website is organized into categories for easy browsing, and there are multiple filtering options available to help users find what they are looking for. The checkout process is straightforward, and the company provides excellent customer service with prompt shipping.Pricing and Value for Money
Metal Unlimited's products are generally more expensive than similar items on other sites. However, the products are high-quality and made in the USA, which can justify the higher cost for some customers.Alternatives
There are several alternatives to Metal Unlimited, including:- Personalization Mall
- Shutterfly
- Zazzle