Users Voice for Metalunlimited

61% users rated Terrible
9% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
Pie Chart Review Representation for Metalunlimited
Metalunlimited Overall rating
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Quality

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Review article published on: 17 May 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.1 1 1 3.9 3.4
Oct 2022 2 3.9 1 1 4.7 1
Nov 2022 5 4.1 1 1 3.8 5
Dec 2022 5 5 5 5 5 3
Mar 2023 1 3 1 1.5 4.2 5
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Detailed Metalunlimited Review by

Introduction

Metal Unlimited is an online retailer that specializes in unique metal decor and personalized gifts. Founded in 2009, the company has grown to become a leading provider of high-quality metal products that are made in the USA. Metal Unlimited offers a wide range of products, including wall art, home decor, wedding gifts, and outdoor decorations.

Pros and Cons

Pros:
  • High-quality products that are made in the USA
  • Wide range of products to choose from
  • Personalization options on many products
  • Easy to navigate website with clear product descriptions and photos
  • Excellent customer service and prompt shipping
Cons:
  • Products can be more expensive than similar items on other sites
  • No free shipping options

User Experience

Metal Unlimited's website is easy to navigate and provides clear product descriptions and photos. The website is organized into categories for easy browsing, and there are multiple filtering options available to help users find what they are looking for. The checkout process is straightforward, and the company provides excellent customer service with prompt shipping.

Pricing and Value for Money

Metal Unlimited's products are generally more expensive than similar items on other sites. However, the products are high-quality and made in the USA, which can justify the higher cost for some customers.

Alternatives

There are several alternatives to Metal Unlimited, including:
  • Personalization Mall
  • Shutterfly
  • Zazzle

Customer Service

Metal Unlimited provides excellent customer service, with a responsive and helpful support team. The company offers a 100% satisfaction guarantee, and customers can reach out via phone or email for assistance.

Product Quality and Selection

Metal Unlimited's products are of high quality, with attention to detail and craftsmanship evident in each item. The company offers a wide range of products, including wall art, home decor, wedding gifts, and outdoor decorations. Many products can be personalized, providing a unique touch to each item.

Website Usability

Metal Unlimited's website is easy to navigate, with clear product descriptions and photos. The site is organized into categories, and there are multiple filtering options available to help users find what they are looking for.

Returns and Exchanges

Metal Unlimited offers a 30-day return policy for non-personalized items. Personalized items cannot be returned unless there is a defect or error on the part of the company. Customers must contact the company to initiate a return, and return shipping costs are the responsibility of the customer.

Promotions and Discounts

Metal Unlimited offers occasional promotions and discounts, which are typically advertised on the website or via email. The company does not offer any loyalty programs at this time.

Reputation

Metal Unlimited has a strong reputation for quality products and excellent customer service. The company has an A+ rating with the Better Business Bureau and has many positive reviews online.

Payment Options

Metal Unlimited accepts major credit cards, including Visa, Mastercard, and American Express. The company also accepts PayPal.

Loyalty Programs

Metal Unlimited does not offer any loyalty programs at this time.

Customer Reviews

Metal Unlimited has many positive reviews online, with customers praising the quality of the products and the excellent customer service. Some customers have expressed concerns about the prices, but overall, reviews are overwhelmingly positive.

Community Involvement

Metal Unlimited supports several charitable organizations, including Homes for Our Troops, St. Jude Children's Research Hospital, and the Humane Society.

Shipping and Costs

Metal Unlimited offers standard shipping within the United States, with shipping costs calculated based on the order total. Expedited shipping is available for an additional fee. The company does not offer free shipping options.

Metalunlimited Recent User Reviews

User Rating

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Reviewer Name: Veronica Gamble

Review Submission Date: 2022-12-09

Review Title: Frustrated
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Review Description: I have been waiting almost a month and no shipping information. They are not responding to my emails. I called, but I was directed to email. I ordered 4 ornaments on November 12. It's December 8 and hasn't shipped! Will never order again!

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Reviewer Name: Karen Roston

Review Submission Date: 2022-07-16

Review Title: Poor quality low grade metal
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Review Description: Poor quality low grade metal. Bends too easily for $103

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Reviewer Name: Terry Hobbs

Review Submission Date: 2022-02-24

Review Title: There shipping is a disaster.
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Review Description: There shipping is a disaster.. Don't trust or order from them... word

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Reviewer Name: Connie Coleman-McDaniel

Review Submission Date: 2022-01-11

Review Title: just got message saying item is in sorting stage//should b shipped this week// We will see!
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Review Description: I order 2 items (same thing) on November 26// After several emails I received on Dec.28 with only 1 item delivered// e mailed them same excuses// emailed again on Jan 10 and Jan 11 with no response.. They have had teir money since Nov 26 2021 Just want my second item.

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Reviewer Name: Colleen

Review Submission Date: 2021-12-21

Review Title: I have been waiting for my order for…
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Review Description: Now going on 7 weeks and still have not received my order! The worst company ever!!!I have been waiting for my order for over 5 weeks and my credit card was charged on the day I placed my order! I have emailed many times to only receive the same reply “we apologize for the delay”. I tried calling, they don’t accept calls and tell you to email. I can’t get a straight answer as to when I can expect my order. Very disappointed in their customer service

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Reviewer Name: Joseph Brown

Review Submission Date: 2021-12-18

Review Title: Horrible customer service
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Review Description: I placed orders for two signs. They accepted the order then I was advised it wasn't able to be filled (no idea why) and my Visa would be refunded. I ordered the products from another company. I unexpectedly received my order from Metal Unlimted and was charged. I tried to email, phone calls and I received ZERO customer service telling them I ordered from another company after THEY CANCELED. They refused to return phone calls. I ended up with extra signs for over $240 that I didn't want. Customer service does not exist.

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Reviewer Name: Louis

Review Submission Date: 2021-12-18

Review Title: We have ordered 2 custom signs from…
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Review Description: We have ordered 2 custom signs from Metal Unlimited. They both came in a timely manner and are beautiful. Thank you for the quality work.

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Reviewer Name: Missie J

Review Submission Date: 2021-11-29

Review Title: If I could leave a worse rating I would
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Review Description: If I could leave a worse review, I would. I have a Party this Friday, and I ordered these six weeks ago. Unfortunately, they used the only company worse than them to ship these, FedEx. So FedEx says to call them and they say to file a claim with FedEx. Don't use either of these companies, you'll regret it if you do.

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Reviewer Name: Merica Melanie

Review Submission Date: 2021-09-09

Review Title: Expensive!!
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Review Description: I spent over $120 for 2 letters. They are small and incredibly flimsy. I have no idea how to leave a review on their website. They all look fake to me. Save your money!!

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Reviewer Name: Ms Rosemarie Simpson

Review Submission Date: 2021-08-03

Review Title: Received as a gift
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Review Description: Received as a gift. One number needed changed from 9 to 8. Unable to do this at all even when offered to pay to change a 9 to an 8. No flexibility or customer support. Do you hurt gify persons feelings because they made a simple mistake? Piece is going in the trash as it has wrong day. VERY disappointed with this company and would not recommend.

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