Metrofax Reviews

Voted Good (5/5)

423 Votes

20 Reviews

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In the Fax Service category

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D Danny N
73 days ago

“Chris I Went Above and Beyond for Me”

From the moment I reached out to, Chris I stood out as a shining beacon of exceptional customer service. His assistance was not just helpful; it was downright extraordinary. Chris I patiently and clearly addressed all my inquiries, leaving no question unanswered. His responsiveness was remarkable; I never had to wait long for a detailed and expert response. Not only did Chris I help me navigate my account and understand my usage better; he went the extra mile by providing invaluable suggestions to upgrade my plan seamlessly. His dedication to ensuring that my experience was nothing short of excellent truly set him apart. The upgrade process, which can often be daunting, was made effortless and efficient, all thanks to Chris I. I am genuinely grateful for Chris I's dedication and professionalism. Working with him was not just a task completed; it was a delightful and rewarding experience. Thank you, Chris I, for your outstanding support and for showing me what remarkable customer service truly means. You are a true asset to, and I am grateful for the privilege of being assisted by you.
75 days ago

Exceptional Customer Care Redefined at

My encounter with's customer service team left me in awe. Upon reaching out with an email, I was astounded to receive a prompt response within 1-2 hours—a rarity in today's fast-paced digital world. The representative handling my query not only attentively listened to my concerns but also offered practical solutions to address the issue at hand. What truly set this experience apart was the dedication of the representative who patiently provided me with all the necessary information, empowering me to swiftly reach a decision. To my surprise, they even took the extra step of advocating on my behalf to secure a credit from the management. Such exceptional service is a testament to their commitment to going above and beyond for their customers. Having interacted with countless businesses and individuals on a daily basis, encountering such stellar customer care was a breath of fresh air. In an era where genuine customer service seems like a rarity, has redefined the standards with their unwavering dedication and personalized approach. Kudos to the team for embodying the true essence of exceptional customer service!
F for your order
77 days ago

An Exceptional Fax Solution Amid Customer Service Quirks

Enthusiastically reviewing my long-standing partnership with, I must highlight the remarkable functionality this service offers for my small business. The ability to seamlessly send and receive faxes through various platforms like my computer or phone has significantly streamlined my operations. The convenience of accessing faxes through email or the website has been a game-changer, reinforcing my trust in this product. However, a notable downfall of this otherwise outstanding service is the frustratingly non-existent customer support. The absence of a direct phone number and the reliance on email communication often leads to delayed and unsatisfactory responses. Interacting with customer service representatives, primarily through chat, has proven to be a tedious and time-consuming process. The need for repeated verification and the lack of prompt and personalized assistance have been disappointing aspects of my experience. Despite these customer service challenges, the core functionality and reliability of have remained consistent. The efficiency and effectiveness of the faxing capabilities have surpassed my expectations, making it an indispensable tool for my business needs. As I continue to navigate the quirks of customer service, the product's overall performance continues to impress and support my daily operations seamlessly. In conclusion, while there are evident improvements to be made in customer service efficiency and communication, the exceptional faxing solutions provided by have undeniably enhanced my business productivity and efficiency. A mixed bag of experiences that ultimately leans towards the positive, reinforcing my commitment to this product despite its shortcomings in customer service.
J Jane Kopp
207 days ago

The Compassionate Support of Glenn R at

After the passing of my husband, I found myself needing to cancel his account with Navigating through the unfamiliar process, I was fortunate to have Glenn R assisting me every step of the way. Despite being engaged in multiple conversations, Glenn ensured to provide me with his undivided attention, patiently explaining any possible delays in his responses. During this difficult time, Glenn's compassionate demeanor stood out, as he not only efficiently processed my cancellation request but also showed genuine kindness and empathy towards my situation. His courtesy and willingness to help turned what could have been a challenging task into a seamless and hassle-free experience for me. I had never interacted with before, and Glenn's professionalism and support left a lasting impression on me. His dedication to customer service and his ability to handle the situation with care exemplify the exceptional service that sets apart. Thank you, Glenn R, for your exceptional support during a time of need. Your kindness will not be forgotten.
M Michelle Rhees
217 days ago

Effortless Refund and Exceptional Service: A MetroFax Testimonial

My experience with MetroFax has been nothing short of exceptional. Recently, I reached out to cancel my account and request a refund, a process that is typically met with frustration and delays. However, MetroFax surprised me with their promptness and efficiency in handling my request. The ease of cancelling my account and the responsiveness of their customer service team truly set them apart. During my time using MetroFax for my business, I was blown away by the simplicity and user-friendly interface of their platform. It made managing my fax communications a breeze, allowing me to focus on other aspects of my work without any hassle. What truly impressed me was the speed at which my refund was processed. Within a day of my request, the funds were back in my account, showcasing MetroFax's commitment to customer satisfaction. Although my business needs have changed and I no longer require their service, I will always speak highly of MetroFax. Their dedication to providing excellent service and their willingness to go above and beyond for their customers deserve all the praise. If you're looking for a reliable fax service provider that truly values its customers, look no further than MetroFax.
E Eli Gewirtzman
230 days ago

A Satisfied Customer Turned Around: Amazing Service Recovery!

After a rocky start with, where I initially left a negative review due to poor customer service, I am pleased to share how their social support team went above and beyond to assist me in getting a refund. Initially, my experience was frustrating with unhelpful staff, except for the sales department. However, the social support team's responsiveness and dedication to resolving the issue not only impressed me but also changed my opinion. They effortlessly turned my dissatisfaction into a positive outcome, earning them a well-deserved 3-star rating. Their commitment to customer satisfaction and service recovery truly stood out. I am grateful for their assistance and would now recommend for their exceptional service recovery efforts.
T Toby Lynn
266 days ago

MetroFax: A Lifesaver for My Business Needs

Having relied on MetroFax for several years now, I can confidently say that it has been a game-changer for my business. The seamless faxing service has never failed me, consistently delivering exceptional results. Recently, I needed some old billing information, and Glaiza from the customer support team went above and beyond to assist me promptly. Her swift response and willingness to help underscore the exceptional customer service that MetroFax provides. I am grateful for the reliability of MetroFax and the dedicated support team members like Glaiza who make the experience even more positive. Thank you, MetroFax, for being a reliable partner in my business journey!
J Joseph
350 days ago

Respectful Service That Sets MetroFax Apart

Sharing my experience with brings me immense joy as I reflect on the exceptional customer service I received. Amidst the common pitfalls of hidden fees and obligations in the industry, MetroFax shines with its transparent and customer-centric approach. What truly sets them apart is their respect for their customers' needs and preferences. During my interaction with MetroFax, I encountered Chris, a standout representative who epitomized thoughtfulness, understanding, and above all, respect. Despite offering a promotional continuation of services, they promptly recognized and honored my desire to refrain from ongoing commitments. This level of respect and consideration left a lasting impression on me, showcasing MetroFax's unwavering dedication to customer satisfaction. In a world where genuine care for customers can be rare, MetroFax stands out as a beacon of integrity and respect. My heartfelt gratitude goes out to Chris and the entire MetroFax team for their outstanding service and for truly understanding and valuing their customers' needs.
J Joy
547 days ago

How Metrofax Saved My Business: A Genuine Testimonial

Let me start by saying that I love using Metrofax. Recently, I encountered a situation where my account was unexpectedly cancelled due to nonpayment, stemming from a compromised credit card. This issue could have caused major disruptions in my business operations, but thanks to the exceptional support from Glaiza at Metrofax, the problem was swiftly rectified. I reached out to Metrofax via their Chat feature, and Glaiza promptly stepped in to assist me. Her professionalism and dedication were truly impressive. Not only did she resolve the issue in no time, but she also ensured that I retained my original fax number. Additionally, Glaiza went above and beyond by guiding me to a more cost-effective payment option with an annual plan, ultimately saving me money. Thanks to Glaiza’s outstanding support, I was able to seamlessly resume using Metrofax for all my business faxing needs. The level of customer service and dedication displayed by Glaiza truly reflects the values of Metrofax as a reliable and customer-centric service provider. I am incredibly grateful for the exceptional assistance I received, and I can wholeheartedly recommend Metrofax to anyone in need of a top-notch faxing solution. In conclusion, Metrofax not only offers a superior faxing service, but they also have a team of dedicated professionals like Glaiza who truly care about their customers’ needs. Thank you, Metrofax, for not only meeting but exceeding my expectations.
J Jeamberly Garcia
656 days ago

Going the Extra Mile: A Testimonial for Metrofax

As a customer of Metrofax, I recently had an issue where I was unable to fax a crucial document. Feeling frustrated, I reached out for assistance, and that's when Glaiza C. stepped in to save the day. Glaiza's unwavering support and empathy not only resolved my problem but also convinced me to stick with my plan. Her understanding and helpfulness shone through our interaction, making me feel valued and heard. If I ever need assistance in the future, I sincerely hope Glaiza will be there to assist me. Thank you, Metrofax, for having such dedicated and caring individuals like Glaiza on your team.
N Nadine R.
677 days ago

Resolving Faxing Woes with Metrofax: A Customer’s Gratitude

Allow me to share my awe-inspiring experience with Metrofax, a savior in my recent faxing debacle. I found myself stuck in a frustrating loop, unable to send a fax due to the system flagging the number as "restricted." Confusion clouded my mind as I knew I had successfully used this fax number in the past. It was then that I realized my oversight - the missing "1" prefix in the phone number I was dialing. In my moment of exasperation, Lyra P. emerged as my guiding light. With deft expertise and a warm demeanor, she swiftly tackled my issue through the Metrofax Chat Services. Lyra's patience and assistance not only resolved my technical hiccup but also left an indelible mark on my heart with her exceptional customer service. Metrofax not only delivered on its promise but exceeded my expectations. The seamless faxing experience, complemented by prompt and empathetic customer support, truly embodies the meaning of service excellence. I wholeheartedly endorse Metrofax for their stellar services. Thank you for being my faxing hero, Metrofax!
789 days ago

Transformative Customer Service at Metrofax: A Testament to Exemplary Support

My journey with Metrofax began with a simple billing inquiry but blossomed into a valuable learning experience. Through a conversation with Glenn R., an exceptional employee at Metrofax, I was not only assisted with my billing concerns but also enriched with a deeper understanding of the services offered by the company. Despite my infrequent use of fax services, Glenn patiently guided me through the intricacies of my subscription, teaching me how to access vital information online. Glenn's dedication to customer service shone through as he attentively addressed all my queries with utmost clarity and professionalism. His willingness to educate and assist exemplifies the high standard of customer support that Metrofax is known for. I am truly grateful for the outstanding support I received from Glenn and commend Metrofax for employing such exemplary individuals who go above and beyond to ensure customer satisfaction. My experience with Metrofax has not only resolved my initial concerns but has also left me impressed with the exceptional quality of service provided by the company.
E Eilene B.
818 days ago

Exceptional Customer Care Beyond Expectations!

Upon stumbling upon, I was pleasantly surprised by the level of assistance provided via their chat service. Engaging with Glenn R., not only did I receive swift support, but also a seamless resolution to my account-related query. The transition from an automated response to Glenn's personalized assistance was a game-changer. While I still hold a preference for traditional customer service representatives, I must admit that the chat option exceeded my expectations. The human touch in resolving my specific issue made a significant difference in my user experience. Undoubtedly, the live interaction surpassed the effectiveness of email communication, showcasing the power of real-time responses. Glenn R.'s competence and efficiency underscored the importance of quality customer care. Despite my initial reservations, his professionalism and problem-solving skills won me over. The personalized touch in resolving my concern highlighted the value of human connection in service delivery. In a digital age where automated responses dominate, Glenn R.'s exceptional support stood out. The dedication to ensuring a positive customer experience shone through, leaving a lasting impression. Kudos to Glenn R. and for redefining customer service expectations and delivering assistance that goes above and beyond the norm.
S suk wah Bernstein
844 days ago

Unparalleled Support: A Testimonial for Mandip’s Exceptional Service

It is with great pleasure that I share my experience with Mandip from Mandip's dedication to providing top-notch customer service has truly set a high standard. From the moment I reached out, Mandip's responses were not only prompt but also incredibly clear and effective in addressing my concerns. What stood out the most was Mandip's proactive communication throughout the process of resolving the issue. I felt informed and involved every step of the way as Mandip worked behind the scenes to coordinate a resolution. The level of thoughtfulness and professionalism displayed by Mandip is truly commendable. Having experienced Mandip's exceptional service, I am confident that should any future challenges arise with Metrofax, Mandip will be my first point of contact. I am grateful for Mandip's unwavering commitment to ensuring that our services run smoothly, all delivered with a steady hand and a courteous demeanor. Thank you, Mandip, from the bottom of my heart for your remarkable support. Your dedication to customer satisfaction is a testament to the outstanding service provided by Metrofax.
S sgradovi
880 days ago

An Angel in Disguise: Glenn R. Saved the Day

Having encountered a dilemma with my subscription on, I found myself in a tight spot where I needed to cancel my service abruptly due to a sudden change in business circumstances. Just when I thought all hope was lost, Glenn R. stepped in like a guardian angel. Instead of letting me go, he went above and beyond to understand my situation, offering a more affordable plan tailored to my current needs. Glenn's compassion didn't stop there; he even extended a helping hand by adjusting the payment due date to accommodate my financial constraints at the time. His kindness and genuine willingness to assist not only resolved my immediate issue but also left a lasting impact on me. It's rare to come across such exceptional customer service these days, and Glenn R.'s exemplary support truly made a difference. I can't express my gratitude enough for Glenn's timely intervention and considerate approach. This experience has not only restored my faith in customer service but also solidified my loyalty to Thank you, Glenn, for being a beacon of light in my moment of need. Your unwavering support and understanding have made a meaningful difference in my business journey.


MetroFax is an online fax service that provides individuals and businesses with a reliable and efficient way to send and receive faxes. With its user-friendly interface and advanced features, MetroFax has become a popular choice for those looking to streamline their faxing process. In this editorial review, we will delve into the various aspects of MetroFax to help you make an informed decision about their services.

Pros and Cons

  • Pros:
    • Easy setup and integration
    • Simple and intuitive user interface
    • Secure and reliable transmission of faxes
    • Supports faxing from multiple devices
    • Affordable pricing plans
  • Cons:
    • Limitations on the number of faxes per month in some plans
    • Extra charges for international faxing
    • Limited customization options for fax cover pages

User Experience

MetroFax provides a seamless user experience with its user-friendly platform. Setting up an account is a breeze, and the interface is designed to be intuitive, even for those new to online faxing. The website is well-organized, making it easy to navigate through different features and options. Whether accessing MetroFax from a desktop, laptop, or mobile device, users will find a consistent and smooth experience.

Pricing and Value for Money

MetroFax offers various pricing plans to cater to different needs. Their packages range from a low-cost plan suitable for personal use to comprehensive plans for businesses with high faxing demands. While some plans have limitations on the number of sent and received faxes per month, the pricing is generally competitive in the online faxing market. Considering the features, reliability, and customer support provided, MetroFax offers good value for money.

Customer Service

MetroFax excels in customer service with prompt and helpful assistance. They provide support via phone, email, and live chat, ensuring that customers can reach out for help whenever needed. The customer support team is knowledgeable and strives to resolve queries and issues efficiently. Many users have praised MetroFax's excellent customer service, which adds to the overall positive user experience.

Product Quality and Selection

MetroFax delivers high-quality fax transmissions, ensuring that documents are accurately sent and received without any loss of clarity. The service supports both inbound and outbound faxing, allowing users to send and receive faxes effortlessly. Though the focus is on faxing, MetroFax also offers additional features like fax archiving, which enhances the convenience and organization of managing your fax communications.

Website Usability

MetroFax's website is well-designed, making it easy for users to find the information they need. The homepage provides a clear overview of the service and its features, while the dedicated sections cover pricing, support, and additional details. Registering for an account, accessing faxes, and managing settings are all straightforward processes. The website is optimized for quick loading, ensuring a smooth experience for users.

Returns and Exchanges

Given that MetroFax is a service-based platform, returns and exchanges aren't applicable. However, they offer a 30-day free trial, allowing users to explore the service and evaluate whether it meets their requirements before committing to a paid plan.

Promotions and Discounts

MetroFax occasionally offers promotions and discounts, mainly during special occasions or holidays. Users can keep an eye on their website or subscribe to their newsletter to stay updated about any ongoing offers. These promotions can help users save some extra money or enjoy additional features at a discounted rate.


MetroFax has built a strong reputation in the online faxing industry. With over 20 years of experience, they have garnered positive reviews and testimonials from satisfied customers. Their commitment to reliable fax transmission, excellent customer service, and easy-to-use interface has established MetroFax as a reputable and trustworthy service provider.

Payment Options

MetroFax offers various payment options for convenience. Users can pay for their chosen plan using major credit cards such as Visa, MasterCard, American Express, and Discover. This flexibility in payment methods ensures that customers can opt for their preferred mode of transaction.

Loyalty Programs

MetroFax does not currently offer a specific loyalty program. However, they value their customers and prioritize their satisfaction through consistent service quality, competitive pricing, and excellent customer support.

Customer Reviews

Customer reviews for MetroFax are overwhelmingly positive. Many users appreciate the ease of use, reliability, and affordability of their service. Users often commend the attentive customer support team, emphasizing their responsiveness and effectiveness in resolving any issues. These positive reviews reflect the overall satisfaction of customers with MetroFax's performance.

Community Involvement

MetroFax actively participates in community activities, contributing to local charities and causes. They believe in giving back to society and strive to make a positive impact beyond their services. Their dedication to community involvement showcases their commitment to being a responsible corporate entity.

Shipping and Costs

As an online fax service, there are no physical shipping requirements associated with MetroFax. All transmissions are done electronically, reducing costs and environmental impact. Users have the convenience of instant delivery, eliminating the need for traditional fax machines and associated maintenance expenses.

In conclusion, MetroFax stands out as a reliable and user-friendly online fax service. With its excellent customer support, competitive pricing, and hassle-free user experience, MetroFax is an ideal choice for individuals and businesses in need of efficient fax communications. The service's positive reputation, commitment to quality, and community involvement further solidify its position as a trustworthy and reputable provider in the industry.