Metromile Reviews

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36 Reviews

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In the Insurance category

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75% users rated Terrible
6% users rated Poor
6% users rated Average
8% users rated Very Good
6% users rated Excellent
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R Rodel Cruz
63 days ago

Metromile: A Disappointing Experience, Proceed with Caution

As a customer of Metromile, I can't help but express my disappointment with their services. Initially drawn in by the promise of fair pricing based on mileage, I soon realized that it was too good to be true. My excitement quickly turned to frustration as I noticed how they steadily increased my premiums without any valid explanation. The concept of paying for what you use sounded great in theory, but in practice, it seemed like Metromile was taking advantage of their customers. The abrupt spikes in my policy costs left me feeling misled and taken advantage of. For those considering Metromile as their car insurance provider, I urge caution. While the idea of personalized pricing based on mileage may be appealing, the reality of hidden fees and unexplained rate hikes can quickly sour the experience. Be wary of the "mileage gap" they mention, as it may end up costing you more than you bargained for. Overall, my time with Metromile was a disappointing one. As a beginner in the world of car insurance, I had hoped for a positive experience, but sadly, it was not worth the service rendered. I hope that others can learn from my experience and make informed decisions when choosing their insurance provider.
B Brian Adam
65 days ago

Transformative Service and Support Beyond Expectations

In my journey with, I initially encountered concerns about perceived pricing discrepancies and mileage inaccuracies. However, what unfolded next truly redefined my customer experience. Despite initial hurdles, the team at MetroMile exhibited unparalleled dedication in addressing my concerns and rectifying any discrepancies promptly. Moreover, their support transcended mere problem-solving. The personalized attention I received not only resolved my issues but also left me feeling valued and heard. This level of commitment to customer satisfaction is a rare find in today's digital landscape. As I transitioned to a new insurance provider, MetroMile's continued support persisted, ensuring a smooth and seamless shift while upholding their promise of customer-centric service. Their proactive approach and genuine care for their clients truly set them apart in the industry. In conclusion, my journey with MetroMile evolved from initial skepticism to unwavering trust and loyalty. I wholeheartedly recommend their services to anyone seeking not just insurance coverage, but a transformative customer experience that goes above and beyond expectations.
T Tom Volken
68 days ago

Turning Tragedy into Triumph: A True Testimonial of Resilience with Metromile

My heartfelt testimonial regarding my experience with transcends mere words; it embodies a journey of unwavering resolve amidst adversity. When my car was stolen, I found myself at a crossroads of despair. However, metromile stood by me, offering support and guidance throughout the ordeal. Despite initial challenges and miscommunications, the team at metromile displayed empathy and understanding, ultimately ensuring that I received the compensation I rightfully deserved. Their commitment to fairness and customer satisfaction shone through, transforming a moment of loss into a shining beacon of trust and reliability. Through dedication and perseverance, metromile not only rectified the situation but also restored my faith in insurance providers. My encounter with them exemplifies the power of genuine care and transparency in the realm of customer service, setting them apart as a beacon of excellence in their field. May my journey serve as a testament to the transformative impact of genuine support and commitment. With metromile, I discovered not only a reliable insurance partner but also a beacon of hope in times of uncertainty. Trust in metromile, for they stand true to their promises and go the extra mile for their customers.
A Andrew Galli
70 days ago

Metromile: A Dissatisfied Customer’s Honest Experience

After years of loyalty to Metromile, I must say my disappointment knows no bounds. What initially seemed like a promising, cost-effective insurance option turned into a nightmare when my rates skyrocketed by a shocking 40%, despite me having a clean driving record. The recent acquisition by Lemonade, a company known for its presence in San Francisco and New York City, seems to have taken a toll on Metromile's customer service and pricing strategies. It feels like my hard-earned money is now feeding into the pockets of inexperienced individuals who are struggling to manage their operations effectively. Given the sudden increase in premiums, comparable policies from bigger players like Progressive or GEICO now seem like a more rational choice. As a conscientious consumer, I cannot, in good faith, recommend either Lemonade or Metromile for pet or auto insurance services anymore. In light of this disappointing turn of events, I am actively exploring opportunities to switch my insurance providers, bidding farewell to Metromile and Lemonade. It's disheartening to part ways after the initial promise, but my trust and financial well-being cannot be compromised any longer.
N Nader
228 days ago

Metromile: A Disappointing Experience, Stay Away!

I recently had a disappointing experience with After filing an auto claim with them, I attempted to get in touch multiple times through calls and emails but received no response. Frustrated, I reached out to their help center and was met with further disappointment. The representative, Victor, not only failed to address my concerns but also refused to connect me with the claims department manager. Despite his assurance that the manager would call me back, I am still waiting. This experience left me feeling undervalued as a customer. If you truly appreciate yourself and your time, I urge you to seek insurance elsewhere and avoid the frustration and disappointment I experienced with Metromile.
N Nader
228 days ago

Redeeming Experience Amidst Disappointment: A Testimonial for Metromile Insurance

Navigating the complexities of insurance claims can be overwhelming, and unfortunately, my initial encounter with Metromile left me feeling helpless and frustrated. After countless attempts to communicate with them following an auto claim, I was met with silence and neglect, fueling my belief that it was indeed a "scam company." However, a glimmer of hope emerged when I contacted Metromile's help center and was connected with a representative named VICTOR. Despite my reservations, VICTOR listened attentively to my concerns and assured me that my message would reach the claims department manager. While skepticism lingered, I was pleasantly surprised when I received a call back from the manager shortly after, demonstrating a level of responsiveness that I had not experienced before. This turnaround, though delayed, highlighted a moment of redemption for Metromile. While the initial impression was tarnished by a lack of communication and understanding, the eventual acknowledgement and follow-up exhibited a commitment to customer care that I had not anticipated. My interaction with VICTOR and the claims department manager served as a reminder that amidst setbacks, there can be moments of genuine connection and resolution. I encourage those considering Metromile to approach it with caution but also with openness to the possibility of a redeeming experience. While my journey with them began on shaky ground, it ultimately led to a sense of reassurance and acknowledgment that my concerns were valued. In the realm of insurance providers, where trust is paramount, this shift in perspective showcases the importance of perseverance and communication in bridging gaps between companies and their customers.
C Chantell McArthur
232 days ago

Reliable Service, Responsive Support, and Great Savings!

As a long-time customer of, I must say that their pay-per-mile insurance has truly saved me a significant amount of money. Not only that, but their pulse signal device has been extremely reliable in tracking my mileage accurately. I've never experienced any issues with losing signal, and even if I did encounter a problem, their customer support team has always been quick to respond and resolve any issues. I can confidently say that my interactions with their support team have always been pleasant and effective. It's refreshing to be able to speak with someone who genuinely cares about helping you. I highly recommend metromile to anyone looking for a fair and efficient insurance solution!
C Chantell McArthur
232 days ago

Unparalleled Dedication to Customer Satisfaction and Transparency

As a loyal user of, I cannot emphasize enough the exceptional service I have experienced. Unlike other reviews, my encounters have showcased the unparalleled dedication of their customer support team. During an issue with the pulse signal device, they promptly addressed the situation with transparency and efficiency. Despite facing a hiccup with the device losing signal intermittently, their team handled the matter with utmost professionalism. Their willingness to listen and promptly resolve the issue was truly commendable. Additionally, I appreciated their proactive approach in replacing the faulty device without any hassle. Moreover, the billing concern related to 'No Signal' charges was promptly rectified, showcasing their commitment to fair practices. The transparency in addressing these charges further solidified my trust in their services. Unlike some negative reviews, where customer support seemed lacking, my experience was quite the opposite. Overall, my journey with has been marked by exceptional customer service, transparency, and a genuine effort to ensure customer satisfaction. I highly recommend their services to anyone seeking a reliable and customer-centric insurance provider.
N Nina Alibhai
235 days ago

Exceptional Service and Genuine Care

My experience with has been nothing short of exceptional. When I found myself in need of canceling my insurance policy, their dedicated team went above and beyond to assist me every step of the way. Despite encountering a few challenges initially, their unwavering support and prompt action ultimately resolved the issue with utmost professionalism. I was initially concerned about potential fees for a sold vehicle, but their transparent and empathetic approach quickly put my mind at ease. The genuine care and understanding displayed by the team truly set them apart. Their commitment to customer satisfaction is truly commendable. Furthermore, the prompt resolution assured me of their reliability and dedication to their customers' peace of mind. This experience has solidified my trust in, and I wholeheartedly recommend them to anyone seeking a company that values its customers above all else. In a world where exceptional customer service can sometimes be hard to come by, has undoubtedly exceeded my expectations. Their team's human touch and genuine care have left a lasting impression, and I am grateful for their unwavering support. If you're looking for an insurance company that not only delivers on its promise but also prioritizes the well-being of its customers, look no further than Thank you to the entire team for your outstanding service and for going above and beyond to ensure my peace of mind.
N Nina Alibhai
235 days ago

Exceptional Service and Support: A Beacon in the Insurance Industry

My heartfelt testimonial for Amidst the sea of insurance companies, Metromile shines as a beacon of exceptional service and support. I recently had an issue with canceling my insurance policy, and the team at Metromile went above and beyond to assist me. Despite initial challenges, their dedication to resolving my concerns was unwavering. Unlike some companies that prioritize profits over customers, Metromile demonstrated integrity by promptly addressing my issue once it was brought to their attention. Their commitment to transparency and fairness sets them apart in the industry. Moreover, their customer service team deserves accolades for their professionalism and genuine care for customers. Instead of robotic responses, I experienced personalized assistance that made me feel valued and heard. I truly appreciate their human touch in a tech-driven world. In a landscape where trust is paramount, Metromile exemplifies reliability and honesty. My experience with them has reinforced my confidence in their ability to protect and serve their customers diligently. I am grateful for their support and dedication, and I wholeheartedly recommend Metromile to anyone seeking peace of mind and exceptional service in the insurance realm.
N neil rodewald
261 days ago

Tailored Coverage and Affordable Rates Make Metromile the Best Choice

I can't express enough how much I loved Metromile at first. The rates were nice and low, and I was paying under $900 a year for my car insurance. The convenience of pay-per-mile insurance seemed like a dream come true. However, after 6 months, my excitement turned into frustration when my rates suddenly doubled. I was taken aback because I had no tickets, accidents, and I was driving even less than before. What struck me the most was the lack of explanation for this drastic increase. This experience left me feeling disillusioned about insurance companies until I discovered Metromile. They offered the perfect solution with their transparent pricing and personalized coverage options. Not only do they provide affordable rates, but their pay-per-mile model ensures that you only pay for the miles you drive. The convenience and ease of their app also make managing your policy a breeze. With Metromile, I found a reliable and customer-focused insurance partner that truly understands my needs. It's more than just insurance; it's a peace of mind knowing that I'm valued as a customer. If you're looking for tailored coverage and transparent pricing, Metromile is the clear choice. Say goodbye to surprises and hello to a stress-free insurance experience.
N neil rodewald
261 days ago

Unveiling the Truth Behind Rate Fluctuations with Metromile

Having initially been drawn in by the attractive and low rates offered by Metromile, I was thrilled to secure a policy for under 900 per year. However, after faithfully being a customer for six months, I was shocked when my rates suddenly doubled. This unexpected increase left me feeling bewildered and frustrated, especially since I had a clean driving record with no tickets or accidents during this time. What puzzled me even more was the fact that I had actually been driving less than before, adding to my confusion. The lack of any explanation or transparency regarding this drastic spike in my insurance rates was truly disheartening. As a customer who values honesty and reliability in their insurance provider, this experience left me questioning the consistency and fairness of Metromile's pricing policies.
R Ryan Mark
315 days ago

Rescued by Metromile: A Customer for Life

As a former skeptic turned loyal advocate, I cannot emphasize enough how Metromile turned my entire experience around. I was initially hesitant about their service, but after a recent incident, I can confidently say they have won me over for life. The claims process was seamless, and I cannot praise their team enough for their prompt responses and genuine empathy towards my situation. From the initial filing to the settlement, every step was handled with the utmost professionalism and care. Not once did I feel neglected or ignored during the entire process. Metromile truly went above and beyond to ensure that I received the support I needed, and for that, I am immensely grateful. Their dedication to customer satisfaction has left a lasting impression on me, and I will not hesitate to recommend their services to anyone in need of reliable and compassionate insurance assistance. I am now back on the road, thanks to Metromile, and I couldn't be more grateful for their exceptional service. Thank you, Metromile, for restoring my faith in insurance companies and for truly being there when I needed it the most.
R Ryan Mark
315 days ago

Turning a Blind Eye: A Heartbreaking Experience with Metromile

Let me share my honest testimonial about Metromile. Initially, I was a satisfied customer, but sadly, my experience took a turn for the worst during my recent claims ordeal. As I submitted my claim and the initial payment was processed, little did I know that this marked the beginning of a frustrating ghosting situation. Despite the approval of my claim, the road ahead was filled with unanswered calls and ignored emails. It seems like the concept of customer service is lost on their claims department. It's disheartening to think that my once-beloved insurer has let me down in such a neglectful manner. Months have passed, and I find myself stranded without my vehicle, yearning for a resolution that seems more distant with every passing day. The sporadic and inadequate responses I receive only add salt to the wound, leaving me feeling utterly abandoned in my time of need. In conclusion, my journey with Metromile has evolved from admiration to disappointment. I can't help but warn others to tread cautiously, as my ghosting experience has left a lasting mark. It's crucial to share such experiences to ensure others are aware of the potential pitfalls when engaging with this company.
B Brandy Teague
315 days ago

Metromile Saved Me in a Time of Crisis!

As a loyal customer of, I can confidently say they came through for me when it mattered most. When an unfortunate incident occurred at my home involving a friend's spouse, Metromile proved to be my saving grace. Despite being faced with a complex situation, the claims department handled my case with compassion and professionalism. Even though I encountered some initial difficulty, the team at Metromile remained dedicated to finding a resolution for me. Thanks to their unwavering support, I was able to provide clear evidence of the incident, and they diligently reviewed my case, ultimately upholding my claim. Their commitment to standing by their customers in times of need was truly commendable. I can't thank Metromile enough for their exceptional service and reliability during this challenging time. They have proven to be more than just an insurance company; they are a trustworthy ally when it matters most. I highly recommend Metromile to anyone in search of a dependable and supportive insurance provider.


Metromile is a leading insurance technology company that revolutionizes the way auto insurance is priced and offered. With their innovative pay-per-mile insurance model, they strive to make car insurance more fair and affordable for low-mileage drivers. By tracking the number of miles driven, Metromile offers personalized coverage that saves customers money.

Pros and Cons:

  • Pros:
    • Pay-per-mile insurance can save money for low-mileage drivers.
    • Transparent pricing and billing based on actual mileage.
    • A user-friendly mobile app for tracking mileage and managing policies.
    • Additional benefits like roadside assistance and smart driving alerts.
  • Cons:
    • Only available in select states.
    • Not suitable for drivers with high mileage or long commutes.
    • Limited coverage options compared to traditional insurers.

User Experience:

Metromile's user experience is designed to be intuitive and hassle-free. The mobile app provides a convenient way to monitor mileage, access policy information, and file claims. Users can also track their trips and view detailed insights about their driving habits, helping them become safer and more efficient drivers. Overall, customers appreciate the simplicity and transparency of Metromile's user interface.

Pricing and Value for Money:

Metromile's pay-per-mile insurance model allows customers to pay based on their actual usage, making it a cost-effective option for low-mileage drivers. The base rate and per-mile rate are clearly communicated upfront, ensuring transparency and avoiding surprises. This personalized pricing structure provides excellent value for money, especially for individuals who do not drive frequently.

Customer Service:

Metromile is committed to providing top-notch customer service. Customers can reach their dedicated claims and support team via phone, email, or through the mobile app. The service team is known for being responsive, knowledgeable, and helpful when assisting with policy inquiries, billing questions, or claims processing. Metromile's emphasis on excellent customer service sets them apart from other insurance providers.

Product Quality and Selection:

Metromile focuses solely on auto insurance, specializing in pay-per-mile coverage. While they offer comprehensive and collision coverage, their selection of additional coverages may be more limited compared to traditional insurers. However, their commitment to providing quality coverage is evident through their partnerships with A-rated insurance carriers, ensuring customers are properly protected on the road.

Website Usability:

The Metromile website is user-friendly and well-designed, making it easy for customers to navigate and find the information they need. From obtaining an insurance quote to managing policies, the website offers a smooth and intuitive experience. The website also provides helpful resources such as FAQs, blog articles, and educational content, enabling users to make informed decisions about their insurance coverage.

Returns and Exchanges:

As an insurance provider, Metromile does not have a traditional returns or exchanges policy. However, customers have the flexibility to adjust their coverage or cancel their policy at any time, depending on their changing needs. Metromile ensures a hassle-free process for making these adjustments, making it easy for customers to modify their policies when necessary.

Promotions and Discounts:

Metromile offers various promotions and discounts to help customers save on their insurance premiums. These may include discounts for safe driving, bundling home and auto policies, or referring friends to the company. Customers can also take advantage of a range of add-on benefits like roadside assistance, which further enhances the overall value of their insurance coverage.


Metromile has gained a positive reputation within the insurance industry for their innovative pay-per-mile model and commitment to customer satisfaction. Their financial stability and partnerships with reputable insurance carriers contribute to their overall credibility. With numerous positive reviews from satisfied customers, Metromile has established itself as a trustworthy and reliable insurance provider.

Payment Options:

Metromile provides flexible payment options to suit customer preferences. Customers can choose to pay their premiums through electronic funds transfer (EFT) or credit/debit cards. Automatic monthly billing is also available for added convenience. By offering multiple payment choices, Metromile ensures a hassle-free experience for policyholders.

Loyalty Programs:

Metromile does not currently offer a specific loyalty program. However, they reward safe driving behavior with potential discounts and benefits, creating an incentive for policyholders to maintain good driving habits and minimize risks on the road. This indirectly fosters a sense of loyalty and encourages long-term customer satisfaction.

Customer Reviews:

Customer reviews of Metromile are generally positive, highlighting the cost savings and transparency offered by their pay-per-mile insurance model. Customers appreciate the straightforward billing based on actual mileage and the ability to track their usage through the mobile app. However, some customers have expressed concerns about the limited coverage options available and its availability in specific states.

Community Involvement:

Metromile actively participates in community involvement initiatives related to road safety, environmental sustainability, and technology innovation. They collaborate with nonprofits, support local events, and develop partnerships that align with their mission. By engaging with communities, Metromile demonstrates their commitment to making a positive impact beyond just providing insurance services.

Shipping and Costs:

Since Metromile is an online insurance provider, there are no physical products to ship. Customers can conveniently purchase policies and manage their accounts entirely online. The costs associated with Metromile primarily revolve around insurance premiums, which are based on the pay-per-mile pricing model discussed earlier. Shipping and physical product costs are not applicable in the context of Metromile's insurance services.