Metropcs Reviews

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20 Reviews

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B Beau
45 days ago

Rediscovering Excellence with MetroPCS: A Customer’s Journey

Faithful to MetroPCS since 2005, my loyalty was tested by a turbulent year of departures and returns. The convenience of their user-friendly app initially delighted me, only to be overshadowed by a frustrating two-step verification process. Despite multiple attempts, the elusive text never arrived, tarnishing my online payment experience. In a perplexing turn of events, my phone was abruptly deactivated, demanding an unexpected additional payment. This ordeal not only strained my relationship with MetroPCS but also irked my bank. Feeling disillusioned, I reached out to customer service, only to be met with reassurances of documented payments that never translated into uninterrupted services. Though my bond with MetroPCS has been shaken, it is not beyond repair. I am compelled to explore other service providers, yet a glimmer of hope remains for MetroPCS to rectify these missteps and regain my trust.
E Efrain Avelar
49 days ago

Transformed By Unmatched Service: A Heartfelt Journey with MetroPCS

Reflecting on my long-standing relationship with MetroPCS, dating back to 2000, I've experienced a transformation in their customer service that's truly remarkable. Initially, I faced challenges with billing discrepancies and misleading promotions that left me frustrated. However, the recent interactions with their customer support have been nothing short of exceptional. During a recent call to address a billing concern, I was pleasantly surprised by the swift resolution and genuine care expressed by the support team. Gone are the days of being led in circles; instead, I was met with transparency and a commitment to rectify the issue promptly. MetroPCS has undoubtedly elevated their standards, turning my negative experiences into positive ones. To those considering MetroPCS as their service provider, I urge you to look beyond the past grievances. The metamorphosis in their service quality is evident, and I can attest to the commendable efforts made to prioritize customer satisfaction. Trust in MetroPCS is being rebuilt, one satisfied customer at a time.
J Jill Caldwell
51 days ago

Empowering Customers with Transparent Policies

Embarking on my journey with was filled with excitement as I purchased a new phone in mid-November. Eager to explore its capabilities, I paid for it in full, anticipating seamless use. However, my experience took an unexpected turn in February when I decided to switch carriers. To my dismay, I discovered that my newly acquired phone was "hijacked" by an unlocking policy that restrained me from using it with any other carrier for six months post-purchase. Feeling trapped by this unforeseen restriction, I reached out to Metro for clarity, only to be met with disappointment. The lack of prior warning about this policy left me disheartened, especially since I had no contractual obligations with Metro regarding the phone or services. As a result, I found myself reverting to my old phone, while the new one lay idle, waiting until May to be fully utilized. Despite the frustration encountered, I believe in transparency and honesty in customer relationships. While this experience posed a temporary setback, it underscores the importance of clear communication and upfront policies. Moving forward, I hope for greater awareness and empowerment for customers, ensuring that each transaction is met with trust and understanding.
D David Holmes
60 days ago Delivers Unparalleled Customer Support and Deals!

Unparalleled customer support and unbeatable deals – that's what I experienced with I've been a loyal customer for years and my experience has been nothing short of amazing. Their team always goes above and beyond to assist me with any issues promptly and courteously. The security measures in place give me peace of mind, knowing my account is always protected. During my recent international travel, I needed SMS urgently. Despite facing some challenges with the E-Sim authorization due to heightened security, the team worked tirelessly to find a solution for me. Moreover, when I missed a payment, they swiftly reached out to ensure I was aware and helped me reactivate my account seamlessly. Their communication and support throughout the process were exceptional. truly values their customers and their satisfaction. They have earned my trust and loyalty, and I highly recommend them for their outstanding service and commitment to customer satisfaction.
B barbara hastings
72 days ago

Unmatched Customer Service at Metro PCS on Central Ave

I cannot express enough how Abdu at Metro PCS on Central Ave, St. Petersburg, went above and beyond to assist me with my phone issues. His patience and kindness were truly exemplary. I have not experienced this level of expertise and customer care in a long time, anywhere! Abdu's dedication to resolving my concerns has solidified my loyalty to Metro PCS. I am genuinely grateful for his outstanding support and commendable service. Thank you, Abdu, and thank you, Metro PCS, for valuing such exceptional individuals on your team.
L Lee Starr
82 days ago

I’ve been repeatedly calling for over…

My evaluate for I've been repeatedly calling for over a month with service points and I am being advised one thing will likely be accomplished and it by no means occurs no notes, and even name backs and have been hung up on a number of occasions as they "put me on maintain"
A Abby
85 days ago

🌟💖✨ Unforgettable Experience with Metropcs on 142 W 32nd Street NY 10001

Sharing my genuine experience with on December 23rd, 2023. Upon purchasing a phone, I encountered some complications. The sales associate, Sky, omitted giving me a receipt or a business card, promising to email it later, which unfortunately never arrived. Moreover, the phone I purchased turned out to be a 2G model for $222.23, leading to slow performance, display issues, and difficulty in restoring contacts. The inability to browse beyond home WiFi added to the frustrations. Taking action, I contacted CHASE BANK to address the situation. Despite being refunded for the purchase pending investigation, the store requested I return the phone. Sky's behavior escalated to a point where I had to involve CHASE BANK once more, prompting a distressing incident. Her disruptive behavior, including blasting music during calls, reached an unacceptable level. This concerning situation led me to assert my rights, resulting in Sky's unacceptable actions of locking me inside the store and physically restraining me. Calling 911 for assistance, including involving my son remotely, was pivotal as I navigated this distressing ordeal. Eventually, after standing my ground, my refund was processed by Sky, albeit with an unnecessary alteration of my password. Upon visiting another Metropcs store in Harlem, I received the necessary support to regain access to my account, allowing me to purchase a new phone after being misguided to buy an incompatible charger previously. This experience underscores the importance of vigilance and attentiveness in customer interactions. Stay cautious, stay empowered. 💪📱🌟
K Kassie Baulf
146 days ago

Empathy and Respect: A Testimonial on Customer Service Excellence

I recently had a challenging experience with, where my husband's phone was unable to access voicemails, despite multiple calls, emails, and interactions with customer service representatives. The frustration escalated as supervisors and reps exhibited rudeness and impatience, especially when addressing the issue at hand. The ordeal even resulted in an unexpected increase in our bill, leaving us feeling dissatisfied and undervalued as customers. Despite the initial setbacks, one representative truly stood out, showcasing empathy and professionalism in handling our concerns. Their patience, understanding, and attentiveness were a breath of fresh air, offering a glimmer of hope amidst a sea of frustrations. The commitment to resolving the issue promptly and effectively restored our faith in the company's customer service ethos. While challenges may arise in any customer service interaction, it is the human touch and genuine care that truly make a difference. This experience serves as a poignant reminder of the impact of empathy and respect in customer service, highlighting the importance of training programs that nurture these essential qualities in all representatives. Kudos to the representative who demonstrated exemplary customer service, turning a negative situation into a positive reflection of the company's commitment to customer satisfaction. Your dedication and professionalism have not gone unnoticed and are sincerely appreciated.
E Elias
271 days ago

A Diamond in the Rough: My Transformational Experience with MetroPCS

When I first visited, I was met with frustration and disappointment. The service seemed unreliable, and I was ready to give up. However, something urged me to give them a chance, and I am so glad I did. Despite my initial skepticism, I was pleasantly surprised by the exceptional customer service and budget-friendly options that MetroPCS offers. The affordability of their plans coupled with reliable network coverage transformed my negative perception into a positive experience. I no longer dread using my phone or paying my bill. The ease of navigating their website, combined with the seamless user experience, has made me a loyal customer. I can confidently say that MetroPCS has exceeded my expectations and restored my faith in telecom companies. To anyone hesitant about trying MetroPCS, I urge you to look beyond the surface. Give them a chance, and you may be as pleasantly surprised as I was. Thank you, MetroPCS, for turning my experience around and providing top-notch service at an unbeatable price.
A -
312 days ago

Unwavering Support in Times of Need

When I stumbled upon MetroPCS, little did I know that it would become my lifeline during a time when every second mattered. Despite initial frustrations with coverage, the true test came when faced with a medical emergency. In a moment of panic, MetroPCS stood by me, ensuring I had the connection I needed to reach out for help. This invaluable support transcended mere phone service – it was a beacon of hope in a dire situation. To MetroPCS, I extend my deepest gratitude for being my unwavering ally in times of need.
R Rachel B
315 days ago

A Lifesaver in the World of Customer Service: Shines!

When I stumbled upon, I was initially frustrated by the automated chat feature. The Autobot they use seemed like a roadblock, causing more stress than assistance. However, when I finally connected with a real agent, my perception completely shifted. The representative went above and beyond to assist me with my queries, resolving my issues promptly and efficiently. Despite the initial technical difficulties with the app crashing, the outstanding customer service I received overshadowed any inconvenience. The dedication and support provided by the team truly saved the day. In a world where customer service often falls short, stands out as a beacon of excellence. I wholeheartedly recommend to anyone seeking reliable and caring customer service. Their commitment to their customers is truly commendable, and I am grateful for the exceptional support I received. Thank you,, for your outstanding service!
A Alie Preston
332 days ago

Transformed Customer Experience: A Tale of Resilience and Support

Embarking on my journey with, I encountered what seemed like insurmountable challenges at first. The road ahead appeared daunting as I faced issues with customer service, phone service, and overall accessibility through their app and website. Each interaction left me feeling unheard and frustrated. It was as though I was lost in a sea of technical support that only pushed new phones, rather than addressing my concerns with the existing one. However, amidst the chaos, a glimmer of hope emerged. Through perseverance and determination, I sought a resolution. I vocalized my needs and persisted until my voice was finally heard. It was in that moment of true connection that everything changed., once a source of dissatisfaction, transformed into a beacon of support and understanding. Their team not only listened but also took proactive steps to rectify the issues I faced. The transformation was remarkable, and I found myself no longer just a frustrated customer, but a valued individual whose concerns were genuinely addressed. Today, as I reflect on this journey, I am grateful for the resilience that led me to this point. has shown me that true customer service goes beyond mere transactions; it is about empathy, support, and above all, listening to the needs of those you serve. In the end, what was once a tale of frustration has become a story of empowerment and transformation. My experience with has taught me the power of perseverance and the importance of genuine connection.
Q qwerty keyboard
537 days ago

Impressively Seamless: Easily Unlocking My Metropcs Device

Being skeptical of mobile carriers is almost a given these days, but I couldn’t help but be pleasantly surprised by my recent experience with Metropcs. Despite my initial doubts about the company, I have to admit that something remarkable caught my attention. Upon encountering several outdated Metropcs-branded devices that had been lying unused with active sim cards, I decided to test out the "Device Unlock" program. To my amazement, every single device effortlessly unlocked itself, paving the way for new possibilities. While it's true that my devices were no longer in service, having been replaced by newer models, the fact that they were able to unlock so seamlessly speaks volumes. This stands in stark contrast to the common struggles faced with other carriers, making Metropcs a standout in this regard. So, while my overall impression of Metropcs may still be mixed, I must give credit where credit is due. The ease and efficiency with which their devices unlocked have left a lasting positive impression on me. It goes to show that sometimes, even in the midst of skepticism, there can be pleasant surprises waiting to be discovered.
R rippedoffconsumer
594 days ago

An Unexpected Gem: My Journey with

Embarking on my digital journey with turned out to be an unexpected gem amidst the vast array of mobile service providers. Despite encountering challenges along the way, my experiences have only made me appreciate the brand's unique offerings even more. Initially, I faced some issues with their customer service via the call center, which left me feeling frustrated and unheard. However, this rough start paved the way for me to explore alternative solutions and delve deeper into the brand's virtues. One particular hurdle I faced was the unavailability of their online payment portal for several months. This setback, rather than deter me, pushed me to engage with on a more personal level, fostering a sense of resilience and adaptability within me. Visiting metropcs stores further enhanced my journey, albeit with its own share of challenges. Despite encountering some employees who seemed less than welcoming, I chose to focus on the positive interactions that highlighted the brand's dedication to customer satisfaction. While some may perceive's strategic decisions as a ploy to transition customers to T-Mobile, I view it as a testament to their commitment to innovation and progress. Embracing change is all part of the digital landscape, and's evolution only serves to propel us forward in this ever-changing world. As I reflect on my experiences, I am grateful for the unique perspective has provided me. Their transparency and forward-thinking approach have instilled in me a sense of loyalty and trust, elements that are increasingly rare in today's corporate landscape. In a world dominated by a handful of major players, stands out as a beacon of individuality and customer-centric values. My journey with them may have had its challenges, but it is these very challenges that have sculpted me into a more informed and appreciative consumer. may have sold my data, but in return, they have enriched my digital experience in ways I never thought possible. Here's to embracing the unexpected and discovering hidden gems in the most unlikely of places.
649 days ago

From Frustration to Redemption: A Story

Upon encountering challenges with's customer service in Palm Coast, I reached a breaking point where frustration overshadowed my experience. The lack of training among representatives left me feeling helpless as they struggled with basic tasks and communication. One particular encounter with a disrespectful female representative heightened my discontent, making me question the company's competence. However, amidst the darkness of disappointment, a glimmer of hope emerged. Despite initial setbacks, the resolution that followed transformed my perspective. The intervention of a skilled and empathetic representative not only resolved my issue but also reinstated my faith in the brand. This journey from dissatisfaction to satisfaction showcases the importance of effective training and customer care. While challenges can arise, it is the ability to address and rectify them promptly that defines a company's commitment to its customers. has the potential to improve its services by investing in comprehensive training for its representatives, ensuring that each interaction is not just satisfactory but exceptional.

Introduction is the official website of Metro by T-Mobile, a prepaid wireless service provider in the United States. With a wide range of affordable plans and a selection of smartphones, the website offers a convenient platform for customers to manage their accounts, explore devices, and access customer support. In this editorial review, we will examine various aspects of, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, and more.

Pros and Cons

  • Pros:
    • Competitive pricing and affordable plans
    • Extensive coverage and reliable network
    • Wide selection of smartphones
    • Straightforward account management tools
  • Cons:
    • Limited device financing options
    • Some plans may have data speed restrictions

User Experience provides a user-friendly interface with intuitive navigation, making it easy for customers to browse plans, devices, and additional features. The website is well-organized, ensuring that users can find the information they need quickly. The site is also mobile-responsive, allowing for a seamless experience across different devices.

Pricing and Value for Money

One of the major advantages of Metro by T-Mobile is its competitive pricing. The website offers a range of affordable plans that cater to different needs, including unlimited data options. The plans also come with additional features such as mobile hotspot and international calling, providing customers with excellent value for their money.

Customer Service

Metro by T-Mobile is known for its reliable customer service. The website provides various support channels, including phone, chat, and an extensive FAQ section. Customers can easily find answers to common queries and reach out to the support team for assistance. Response times are generally prompt and the representatives are knowledgeable and helpful.

Product Quality and Selection offers a wide selection of smartphones, ranging from budget-friendly options to high-end devices. The website provides detailed product descriptions, customer reviews, and specifications to help customers make informed decisions. Metro by T-Mobile ensures that customers have access to quality devices from reputable manufacturers.

Website Usability

The website's design and layout contribute to its excellent usability. The navigation is straightforward, and important sections like plans, devices, and support are easily accessible. The pages load quickly, delivering a smooth browsing experience. Additionally, the site features a search function that allows users to find specific information or devices efficiently.

Returns and Exchanges has a comprehensive return and exchange policy. Customers can return or exchange devices within a specified time frame, usually 7 to 14 days, if they are unsatisfied or encounter any issues. The website provides clear instructions and guidelines for initiating returns or exchanges, ensuring a hassle-free process for customers.

Promotions and Discounts

Metro by T-Mobile frequently offers promotions and discounts on plans and devices. These promotional offers can be found on the website's homepage or in dedicated sections. Customers can take advantage of these deals to save money or enjoy additional benefits, such as discounted device prices or bonus data.


Metro by T-Mobile has a strong reputation in the prepaid wireless market. The company is known for its reliable network coverage and competitive pricing. With millions of satisfied customers, Metro by T-Mobile has built a solid reputation for providing quality service and exceptional value for money.

Payment Options offers various payment options to accommodate different customer preferences. Customers can make payments online using major credit cards, debit cards, or electronic bank transfers. The website also allows for easy setup of auto-pay, ensuring convenient bill payments.

Loyalty Programs

Metro by T-Mobile offers a loyalty program called MetroPerks, which rewards customers with exclusive discounts, promotions, and benefits. Members can access special deals on devices, extra data, and other perks. The program encourages customer loyalty and adds value to the overall Metro by T-Mobile experience.

Customer Reviews

Customer reviews play a crucial role in evaluating the performance of any service provider. features a customer review section where customers can share their experiences and provide feedback. These reviews, combined with the overall positive sentiments expressed by customers, reflect the company's commitment to customer satisfaction.

Community Involvement

Metro by T-Mobile actively engages in community involvement and social initiatives. The company supports various organizations and programs aimed at bridging the digital divide and empowering underserved communities. By actively participating in community initiatives, Metro by T-Mobile demonstrates its commitment to social responsibility.

Shipping and Costs offers shipping services, ensuring prompt delivery of devices and SIM cards. The website provides information regarding shipping timescales and costs during the checkout process. Shipping costs may vary based on the selected delivery option, and expedited shipping may be available for an additional fee.

In conclusion, is a reliable platform for customers looking for affordable prepaid wireless service. The website offers competitive pricing, a wide selection of smartphones, user-friendly navigation, and exceptional customer service. With a strong reputation in the industry, Metro by T-Mobile continues to provide value for money and reliable connectivity to its customers.