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Metro Shoes is a well-established footwear brand in India that offers stylish and comfortable shoes for men, women, and kids. Their website,, offers a wide range of footwear options that cater to different tastes, occasions, and budgets. In this editorial review, we will cover various aspects of, including its user experience, product quality, pricing, customer service, and more.

Pros and Cons

  • Wide range of footwear options for men, women, and kids
  • Competitive pricing and frequent promotions and discounts
  • Easy returns and exchanges policy
  • Free shipping on orders above Rs. 1,499
  • Limited payment options
  • No loyalty programs or rewards for regular customers

User Experience has a user-friendly interface that is easy to navigate. The website is well-organized and features a search bar that enables shoppers to find specific products. The product pages are informative and feature multiple images of the product, along with detailed descriptions of its features, materials, and sizing. However, the website can be slow at times, and some users may experience difficulties in filtering their search results.

Pricing and Value for Money

Metro Shoes offers footwear in a broad range of prices, catering to different budgets. Their pricing is competitive compared to other brands in the market, and they frequently offer promotions and discounts on their products. Additionally, the company provides value for money, as their products are durable, comfortable, and stylish.


Some alternative footwear brands in India include Bata, Nike, Adidas, and Puma. These brands offer a similar range of footwear options for men, women, and kids, but their pricing and quality may differ.

Customer Service

Metro Shoes values its customers and provides excellent customer service. They offer a toll-free number and an email address for customers to contact them regarding any queries or concerns. Additionally, they have a comprehensive FAQ section on their website, which addresses common questions and concerns that shoppers may have.

Product Quality and Selection

Metro Shoes offers a diverse selection of footwear options for men, women, and kids, from casual to formal, sports to party wear, and more. Their products are of excellent quality, as they use premium materials and advanced technology in their manufacturing. Additionally, they offer various sizes and different color options, catering to different preferences.

Website Usability

Metro Shoes' website is well-designed and user-friendly. The website features a search bar that enables shoppers to find specific products easily. The website also has filter options that allow users to refine their search results further. However, the website can be slow at times, which may affect the overall user experience.

Returns and Exchanges

Metro Shoes has a straightforward and hassle-free returns and exchanges policy. They accept returns within 30 days of the delivery date, provided the product is unused, with all tags and packaging intact. The company also offers free returns for products that are damaged, defective, or incorrect. However, customers need to initiate the return process through their website or customer service, which may be inconvenient for some shoppers.

Promotions and Discounts

Metro Shoes offers frequent promotions and discounts on their products, providing value for money to their customers. They have a dedicated section on their website that displays ongoing sale and promotion offers, enabling shoppers to find deals easily.


Metro Shoes has a good reputation in the footwear industry, known for providing quality products and excellent customer service. They have been in business for over seven decades and have a strong presence across India.

Payment Options

Metro Shoes offers limited payment options, including credit/debit cards, net banking, and UPI. They do not accept cash on delivery, which may be inconvenient for some customers.

Loyalty Programs

Metro Shoes does not offer any loyalty programs or rewards for regular customers, which may be a drawback for some shoppers.

Customer Reviews

Metro Shoes has positive customer reviews on their website and other online platforms, praising their products' quality, pricing, and customer service.

Community Involvement

Metro Shoes is involved in various community and social welfare programs, contributing to society's betterment.

Shipping and Costs

Metro Shoes offers free shipping on orders above Rs. 1,499, and a standard shipping fee of Rs. 99 for orders below that amount. They also provide COD (Cash on Delivery) for an additional fee of Rs. 49. They ship their products nationwide within India, and the estimated delivery time for the orders is 2-7 business days, depending on the location. In conclusion, Metro Shoes offers a wide range of quality footwear options for men, women, and kids at competitive pricing. Although they have some cons concerning limited payment options and no loyalty programs, their excellent customer service, easy returns policy, and frequent promotions and discounts make them a go-to footwear brand in India.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...