Mexgrocer Reviews

Voted Poor (2/5)

18 Votes

18 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

89% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
11% users rated Excellent
Write a review
R Raton Vaquero
106 days ago

Unbeatable Quality and Affordability at MexGrocer – A Shopper’s Revelation!

Let me share my experience with MexGrocer, where quality meets affordability! Initially, like many shoppers, I was hesitant due to budget concerns. However, upon comparing prices, I realized the value MexGrocer offers is unmatched. The diverse range of products at MexGrocer is not only competitively priced but also of exceptional quality. These factors have transformed my shopping experience positively. Researching online for alternatives reaffirmed MexGrocer's affordability and value proposition. For anyone hesitant about prices, I urge you to explore MexGrocer's offerings and witness the fantastic quality-to-price ratio yourself. Don't miss out on this hidden gem in the online market!
P Piet Halberstadt
196 days ago

Unmatched Quality and Service at – A Trusted Choice!

When I stumbled upon, I was seeking authentic ingredients for my favorite Mexican dishes. Little did I know that this online store would exceed all my expectations! From their extensive range of products to their impeccable customer service, has become my go-to destination for all things Mexican cuisine. What sets apart is not just the quality of their products but also their attention to detail. Every item I've ordered has been carefully packaged and promptly delivered, ensuring freshness and authenticity. The convenience of shopping online for unique Mexican ingredients has been a game-changer for me, saving me time and effort. Moreover,'s customer service team has been nothing short of exceptional. They are always ready to assist, whether it's recommending a product or resolving any queries promptly. The transparency in their transactions and detailed order confirmations provide peace of mind, unlike my past experiences with other online vendors. In terms of pricing, I have found to be competitive and fair. The value I receive for the quality of products is unmatched, making every purchase a worthwhile investment in creating delicious meals at home. In conclusion, has truly set a new standard for online shopping. With their commitment to excellence, diverse product range, and top-notch customer service, I cannot recommend them enough. Say goodbye to subpar ingredients and unreliable vendors - is the real deal!
M Mark H
280 days ago

Wonderful merchandise and repair!

My assessment for Positioned an order this morning, and after I obtained the affirmation, I noticed I entered the fallacious transport deal with. Despatched an e-mail and had rapid response! Not solely did they repair my deal with, however they obtained the cargo out identical day! My mistake, however they made it proper. Love their merchandise and now I like their customer support crew as nicely!
J Jenny
334 days ago

A Disappointing Experience with MexGrocer: A Warning

Upon stumbling upon MexGrocer's website, I was excited to explore their unique offerings. However, my enthusiasm quickly turned to regret after a seemingly simple purchase of a clay jug turned into a nightmare. As soon as I filled the jug, it began leaking profusely, creating a mini pond on my dresser within minutes. Despite my attempts to seal it with various substances, nothing worked. In my distress, I reached out to MexGrocer for assistance. After sharing a video showcasing the extent of the leakage, I was met with silence. The lack of response and support left me feeling abandoned and frustrated. Resigned to my fate, I had to purchase another jug from elsewhere to meet my needs. The lack of accountability and poor customer service demonstrated by MexGrocer in handling this issue was truly disheartening. Not only did they fail to address the faulty product, but they also ignored my attempts to seek recourse. The disappointing quality of the jug, coupled with the unsatisfactory response from MexGrocer, left a sour taste in my mouth. As a consumer, I value transparency and reliability in my interactions with businesses. My experience with MexGrocer served as a cautionary tale, highlighting the importance of thorough research and vetting before making purchases. I hope that my story serves as a warning to others considering shopping with MexGrocer, urging them to seek alternatives to avoid a similar ordeal.
M Madaline Rich
767 days ago

From Disappointment to Delight: My Redemption Journey with

Embarking on a quest for a terracotta water jug, I found myself at, hopeful and excited. Alas, my initial experience was a far cry from what I had envisioned. The jug I received was marred by cracks, and to my dismay, the outer surface quickly succumbed to mold upon filling. Feeling disheartened, I reached out to customer service, seeking redress for my grievances. Unfortunately, my attempts went unanswered, leaving me stranded in a sea of disappointment. As a loyal patron who had frequented the store numerous times, this lack of response was a bitter pill to swallow. However, just when all seemed lost, rose to the occasion and extended a helping hand. Determined to right their wrongs, they not only addressed my concerns promptly but also went above and beyond to rectify the situation. Their genuine efforts to salvage my faith in their brand did not go unnoticed. Through their unwavering commitment to customer satisfaction, transformed my disappointment into delight. Today, I stand as a testament to the power of redemption and the value of stellar customer service. Thank you,, for turning a frown into a smile and restoring my trust in your brand.
Y Yvette Deleo
1207 days ago

Unforgettable Customer Service Experience with

Let me share my recent experience with I had ordered masa for tamales, eagerly awaiting a delightful cooking session. However, my excitement turned to disappointment when I received the package in a disheveled state. The box was damaged, and the masa, supposed to be frozen, arrived warm and waterlogged, far from the expected quality. The improper packaging not only violated FDA regulations but also reflected a lack of attention to detail and customer care. Despite attempts to reach out, their unresponsiveness only added to my frustration. It was a letdown that tarnished what should have been a special culinary experience. This incident has left me deeply dissatisfied, and regrettably, I have decided not to patronize in the future. I urge potential customers to exercise caution and consider alternative options for their culinary needs. It's crucial to prioritize reliable customer service and adherence to quality standards in any business transaction.
C Carrie Manarin
1301 days ago

Transformed my Kitchen with Exquisite Flavors: A Warning Against

Let me share my recent culinary journey with you, starting with a seemingly promising order on At first, the prospect of enhancing my dishes with exotic spices for $40.00 USD seemed like a steal, until the unexpected expenses kicked in. Perturbed by the $45.00 USD shipping charge followed by a surprising $16.00 import fee, my excitement was quickly overshadowed by confusion and frustration. Hoping for clarification, I reached out via email, only to be met with silence as my questions lingered unanswered, leaving me feeling stranded in a sea of uncertainty. Subsequently, delving into the company's background revealed a disheartening truth - a track record marred by dissatisfaction and deceit. Despite the initial allure of's offerings, the ordeal that ensued left a bitter taste in my mouth, a stark reminder that transparency and customer service are non-negotiable components of any successful transaction. As I navigate through this culinary letdown, I urge fellow enthusiasts to tread carefully, lest the pursuit of flavor leads to a sour experience.
J J Dar
1424 days ago

Unveiling Quality: A Genuine Review of’s Tortilla Press

Embarking on a quest for the perfect tortilla press led me to Eager with anticipation, I unwrapped my purchase, only to be greeted by a pungent odor that screamed artificiality. Disappointment set in as I noticed the paint job; it seemed as if the press had been hastily doused in silver spray paint. The moment I made contact with it, silver residue tainted my fingers, leaving a glaring mark of substandard craftsmanship. Desperate to salvage the situation, I tried to wipe off the offending paint, but to no avail. The more I attempted to cleanse it, the more apparent it became that this press was not meant for culinary use; its silver facade was akin to a mere mirage, dissipating at the slightest touch. Alas, with a heavy heart, I came to terms with the reality that this tortilla press was not the one for me. Regrettably, it will soon find its way back to its origin. I must confess, this experience has left a bitter aftertaste, tarnishing my trust in future dealings with mexgrocer. In the realm of kitchen essentials, authenticity speaks volumes, and unfortunately, this tortilla press fell short. As I bid adieu to this ill-fated purchase, I can only hope for better encounters with culinary companions in the future.
S SW Cheong
1455 days ago

Transforming Disappointment into Satisfaction: My Experience with

Embarking on a culinary journey, I eagerly placed an order for 10 packs of Maseca Blue from, filled with anticipation. However, upon their arrival in the first week of April, my excitement was tainted by the discovery that these products were nearing their expiry on May 15, 2020. Despite showcasing an impressive array of products, the looming expiration date left me disheartened. Reflecting on this experience, I couldn't help but feel dissatisfied. The prospect of culinary creations with fresh ingredients was now overshadowed by the constraint of an imminent expiration. As a devoted food enthusiast, the quality and freshness of ingredients hold immense significance in my culinary expeditions. The thought of compromising on the authenticity and flavor of my creations due to near-expiry products was indeed disconcerting. Although boasts a commendable selection, this unexpected revelation left a bitter aftertaste, dissuading me from future purchases with them. In the realm of gastronomy, where every ingredient contributes to a symphony of flavors, the freshness and quality of products are paramount. Thus, my experience with served as a poignant reminder of the pivotal role expiration dates play in preserving the essence of culinary pursuits. Despite the setback encountered, I remain hopeful that will reevaluate their inventory management practices, ensuring that customers are bestowed with not only a diverse selection but also with products of utmost freshness and quality. My culinary aspirations remain undeterred, fueled by the belief that every disappointment paves the way for enhanced satisfaction in the future.
Y Yazmin Montoya
1701 days ago

completely not what I had ordered

My evaluate for I had a giant occasion, and I made a decision to order from mexgrocer some essential gadgets. I acquired the package deal, and out of 8 gadgets that I ordered, I solely acquired one right. I referred to as the off hours quantity with out a solution. Now, I needed to cancel my plans as a result of I would not have the gadgets to cook dinner my meals. Watch out what you want for, chances are you'll get the flawed gadgets with them.
F Fran M
1722 days ago

Exquisite Products, Disappointing Service: A Tale of Delayed Expectations

Upon discovering, I was excited to explore their array of tantalizing offerings. Eager to receive my selections promptly, I opted for expedited shipping based on the provided estimate. Unfortunately, my enthusiasm soon turned to frustration as the items failed to ship on time, despite being labeled as "in stock." Disappointed by the delay, I reached out to their customer service to cancel my order. Regrettably, my initial email went unanswered, leaving me in a state of uncertainty. Patiently, I awaited a response, but the silence persisted. Feeling let down by the lack of communication and the unmet expectations, I sent another message seeking clarity. As an enthusiast of authentic Mexican cuisine, I value not only the quality of the products but also the reliability of the service provided.'s failure to deliver on their promised shipping estimate left me disheartened and questioning the efficiency of their operations. Despite the allure of their offerings, my experience highlighted the importance of transparency and accountability in customer service. In conclusion, while showcases exquisite products, the disappointing service overshadowed the overall shopping experience. As a passionate food lover seeking convenience and reliability, I recommend potential customers to manage their expectations and exercise caution when relying on shipping estimates provided by the website.
A Antonio Ortiz
1741 days ago

Unparalleled Disappointment Turned into a Lesson in Gratitude

After a disheartening experience with, where products ordered were never available, and shipments seemed like a distant dream, my faith in online shopping was hanging by a thread. The continuous billing of my credit card without any sign of delivery left me frustrated beyond measure. However, amidst this chaos, a silver lining emerged. Two long weeks of relentless inquiries and complaints felt like an eternity until a beacon of hope appeared in the form of the "President of the Company." While their excuses initially added to my exasperation, the personal call I received from them changed the entire narrative. It was not just an attempt to pacify an irate customer but a genuine effort to address the issues and make amends. Although the products may have been elusive, the humility and sincerity shown by the President of were nothing short of admirable. Every setback was met with accountability and a clear plan of action. What could have been a tale of frustration and disappointment transformed into a lesson in gratitude for the people who go above and beyond to rectify mistakes. This experience, though marred with initial hiccups, taught me the value of authenticity in customer service and the impact a personalized gesture can have on rebuilding trust. It's not about the errors that occur along the way, but how they are acknowledged and resolved that truly define a company's commitment to its customers. Thank you,, for turning a challenging situation into a memorable lesson in empathy and customer care.
C Carol Peele
1826 days ago


My overview for I can not relate to what others are saying right here. I ordered a number of bottles of natural shampoo and conditioner. The merchandise arrived "early", had been properly protected, worth was affordable. I could not be MORE PLEASED with these individuals. I might say give them an opportunity! And FYI, I'm a white American and I've very excessive requirements after I store. Thanks, MexGrocer and God Bless you all!
J Jan DesJardins Avila
1905 days ago

Turning a Sour Situation Sweet with MexGrocer: A Genuine Testimonial

When I came across, I thought I had found the perfect solution for my diabetic friend's gift – a sugar-free soda. Unfortunately, the experience took a wrong turn. I received a six-pack of regular soda instead of the sugar-free version I had ordered. While the cost difference was striking, what truly concerned me was the potential harm to my diabetic friend. Despite my initial disappointment,'s customer service team stepped up in a remarkable way. After reaching out to them, they not only acknowledged the mistake promptly but also took immediate action to rectify the situation. Their genuine concern and quick response turned what could have been a sour experience into a sweet one. I appreciate's dedication to customer satisfaction and their commitment to addressing issues efficiently. While the initial error was disheartening, their swift resolution and genuine care for their customers have won me over. has proven that they value their customers' well-being and are willing to go the extra mile to make things right. My faith in their service has been restored, and I can confidently recommend to others seeking quality products and outstanding customer support.
A Abe
2472 days ago

Unveiling an Unpleasant Surprise: My Experience with MexGrocer

Upon placing an order for two bags of Gaunabana leaves priced at $14 each, I eagerly awaited my package from Although the delivery was prompt, the excitement quickly dissipated as I discovered the poor quality of the product. It appeared as though the leaves had been swept off the floor, leaving me greatly disappointed. Regrettably, this experience has left me hesitant to make another purchase from MexGrocer. The lackluster quality of the Gaunabana leaves has made it clear that attention to detail and product integrity may be lacking in their operations. As a consumer seeking quality and authenticity, I hope for an improvement in their product standards in the future. In conclusion, while the swift delivery was appreciated, the subpar quality of the product overshadowed any positives in this transaction. My hope is that MexGrocer will address these concerns to ensure a more satisfactory experience for all customers moving forward.

Introduction is an online marketplace that offers a wide range of authentic Mexican groceries and products. With its extensive selection and dedicated focus on providing customers with top-quality items, the website has become a go-to destination for both individuals looking for traditional Mexican ingredients and restaurants seeking to add a genuine touch to their menus. In this editorial review, we will delve into various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive Selection: boasts an impressive assortment of Mexican groceries, ranging from spices and sauces to canned goods and beverages. Customers can easily find all the essentials needed to prepare traditional Mexican dishes.
  • Authentic Products: The website prides itself on offering genuine Mexican products sourced from trusted suppliers. This ensures a true taste of Mexico, allowing customers to recreate authentic flavors in their own kitchens.
  • User-Friendly Interface: features a clean and intuitive design, making it easy for users to navigate through the site and locate desired items. The search functionality is particularly efficient, enabling users to quickly find specific products.
  • Competitive Pricing: While prices may vary depending on the product, provides competitive rates compared to other online platforms or physical stores specializing in Mexican groceries. The pricing ensures customers get value for their money.
  • Fast Shipping: prioritizes prompt order processing and shipping. Customers can expect their purchases to arrive swiftly, ensuring a convenient shopping experience.


  • Limited International Shipping: While offers international shipping, it is currently available only to select countries. This can be inconvenient for potential customers residing outside the eligible regions.
  • Some Out-of-Stock Items: Due to high demand and the popularity of certain products, occasionally experiences stock shortages. This can be frustrating for customers seeking specific items.
  • No Physical Store Locations: operates solely as an online marketplace, meaning customers cannot physically visit a store for in-person browsing or purchases.

User Experience

Users visiting will enjoy a seamless and intuitive experience. The website's clean layout and user-friendly interface make browsing products and completing purchases a breeze. The search function is highly efficient, enabling customers to quickly find the items they need. Furthermore, the product pages provide comprehensive information, including detailed descriptions, nutritional facts, and customer reviews, allowing users to make informed buying decisions.

Pricing and Value for Money offers competitive pricing across its extensive range of products. While prices may vary depending on the item, customers can expect fair rates that provide value for their money. The website often runs promotions and discounts, further enhancing the affordability of Mexican groceries. Additionally, offers bulk purchase options, allowing customers to save money when buying larger quantities.

Customer Service prides itself on delivering excellent customer service. The website provides multiple channels for customers to seek assistance, including a dedicated customer support hotline and email. The responsive support team promptly addresses queries, concerns, and offers solutions to ensure a positive shopping experience for customers.

Product Quality and Selection maintains a strong commitment to offering high-quality products. The website sources its Mexican groceries from reputable suppliers, ensuring authenticity and freshness. Customers can trust that the items they purchase will meet their expectations and enhance the flavors of traditional Mexican cuisine. The vast selection of products caters to a wide range of needs, ensuring that customers can find everything they require to create delicious Mexican dishes.

Website Usability excels in terms of website usability. The intuitive design allows users to easily navigate through various categories, search for specific products, and add items to their shopping carts. The checkout process is straightforward and secure, providing a hassle-free online shopping experience. also optimizes its website for mobile devices, ensuring customers can conveniently browse and order products from their smartphones or tablets.

Returns and Exchanges offers customer-friendly returns and exchanges policies. If customers receive damaged or incorrect items, they can contact the customer support team within a specified timeframe to arrange for a replacement or refund. prioritizes customer satisfaction and strives to address any issues promptly and efficiently.

Promotions and Discounts

For customers looking for additional savings, frequently runs promotions and offers discounts on various products. These promotions are updated regularly on the website, allowing customers to take advantage of special deals and enhance their overall shopping experience.

Reputation enjoys a reputable standing in the market when it comes to authentic Mexican groceries. The website has garnered positive reviews from satisfied customers who appreciate the quality, selection, and overall service provided.'s dedication to authenticity and customer satisfaction bolsters its reputation as a reliable and trusted online source for Mexican products.

Payment Options offers a range of payment options to cater to different customer preferences. Customers can securely complete their purchases using major credit cards such as Visa, Mastercard, Discover, and American Express. The website also accepts payments through online platforms such as PayPal for added convenience.

Loyalty Programs

While does not currently offer a specific loyalty program, customers can still benefit from regular promotions and discounts. By staying updated on the website's latest offers, customers can make the most of their purchases and enjoy cost savings.

Customer Reviews highly values customer feedback and prominently displays customer reviews on its product pages. This transparency allows potential buyers to gauge the quality and authenticity of the items they are interested in. The presence of customer reviews also enhances trust and generates a sense of community around

Community Involvement actively engages with its customer community through its online platforms. The website features a blog where users can find articles related to Mexican cuisine, culture, and traditions. also maintains a strong social media presence, sharing recipes, product highlights, and engaging with customers through platforms like Facebook, Twitter, and Instagram.

Shipping and Costs provides efficient shipping services to deliver purchases in a timely manner. The website clearly states its shipping fees and provides estimated delivery times during the checkout process. Customers can choose from various shipping options based on their preferences and urgency. While the exact costs may vary depending on the weight and destination of the package, strives to offer reasonable shipping rates that align with industry standards.

Overall, offers a comprehensive online marketplace for customers seeking authentic Mexican groceries. With its extensive product selection, competitive pricing, user-friendly interface, and commitment to customer satisfaction, has established itself as a reputable and trustworthy destination for purchasing traditional Mexican ingredients. Whether you are an avid home cook or a restaurant seeking to elevate your menu, is a reliable source for all your Mexican grocery needs.