Users Voice for Michaelkors

82% users rated Terrible
4% users rated Poor
0% users rated Average
3% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Michaelkors
Michaelkors Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Aug 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.3 2.2 4.5 4.5 5 3.8
Oct 2022 1.5 1.4 4.7 3.6 1 3.7
Nov 2022 2 1.1 4.2 4.4 5 5
Dec 2022 5 5 5 5 2 5
Mar 2023 1.7 1.3 3.3 4.1 5 2.7
Line Chart for Rating of peer stores

michaelkors.com

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Detailed Michaelkors Review by

Introduction

Michael Kors is a luxury fashion brand that offers designer clothing, bags, accessories, and fragrances for men and women. The brand's official website, michaelkors.com, has been designed to provide an exceptional online shopping experience, making it easy for customers to browse and purchase products from the comfort of their homes.

Pros and Cons

Pros:
  • The website features a wide range of high-quality products, catering to different preferences and styles.
  • Users can enjoy free shipping and returns on all orders in the US, making it convenient to shop from the website.
  • Products can be easily filtered by color, size, and price, helping users find the right product quickly and efficiently.
  • Customers can sign up for the brand's loyalty program, which offers exclusive perks and rewards.
Cons:
  • Some products on the website may be expensive, making it difficult for some customers to purchase them.
  • There may be limited stock of certain products, which can be frustrating for customers seeking a particular item.

User Experience

The michaelkors.com website is visually appealing and easy to navigate. The homepage features images of new collections, as well as links to popular categories, making it simple for users to find what they are looking for. Users can also filter products by various options such as size, color, and price. The checkout process is seamless and secure, with multiple payment options available, including major debit and credit cards.

Pricing and Value for Money

Michael Kors offers high-quality products that are priced accordingly. Customers can expect to pay a premium for designer goods. Nevertheless, the website is known to offer promotions and discounts on a regular basis, making it possible for customers to purchase products at a reduced price. Customers can also sign up for the brand's loyalty program, which offers exclusive perks and rewards, including early access to sales and events.

Alternatives

There are several online fashion retailers that offer similar products to michaelkors.com, including Nordstrom, Saks Fifth Avenue, and Neiman Marcus. These retailers offer a wide range of designer products, including those by Michael Kors, as well as other luxury brands.

Customer Service

Michael Kors provides excellent customer service, with a knowledgeable and friendly team available to assist customers with inquiries or any issues they may encounter. The brand offers a range of customer support options, including a comprehensive FAQ page, live chat, email support, and phone support.

Product Quality and Selection

The products offered on michaelkors.com are of high quality, with attention to detail and craftsmanship. The brand offers a broad range of products, including clothing, accessories, bags, and fragrances, that cater to different styles and occasions. Michael Kors is known for its signature designs, including its iconic Jet Set tote bag and Michael Kors smartwatches.

Website Usability

The website has been designed to be user-friendly, with intuitive navigation and easy-to-use filters that enable customers to find what they are looking for quickly. The website is also optimized for mobile devices, allowing customers to browse and shop from their smartphones or tablets.

Returns and Exchanges

Michael Kors offers a hassle-free returns policy, allowing customers to return products within 30 days of purchase. Customers can choose to exchange the product for a different size, color, or product, or receive a full refund.

Promotions and Discounts

Michael Kors offers promotions and discounts on a regular basis, including discounts during holiday seasons and clearance sales. Customers can also sign up for the brand's loyalty program, which offers exclusive perks and rewards, including early access to sales and events.

Reputation

Michael Kors is a well-respected fashion brand known for its high-quality products and modern designs. The brand has a loyal customer base and is popular with fashion enthusiasts worldwide.

Payment Options

Michael Kors provides customers with multiple payment options, including major debit and credit cards, PayPal, and gift cards. The website uses industry-standard encryption technology to ensure that all transactions are secure.

Loyalty Programs

Customers can sign up for the Michael Kors loyalty program, KORSVIP, which offers exclusive perks and rewards, including early access to sales and events, free shipping, and a birthday gift.

Customer Reviews

Michael Kors features customer reviews on its product pages, allowing customers to see what others have to say about the quality, fit, and style of the product. The reviews are moderated to ensure that they are helpful and relevant.

Community Involvement

Michael Kors is committed to supporting communities and causes that matter to the brand and its customers. The brand has launched several initiatives, including the Watch Hunger Stop campaign, which aims to fight world hunger, and the Michael Kors Foundation, which supports various organizations and causes.

Shipping and Costs

Michael Kors offers free shipping and returns on all orders in the US. Customers can choose from multiple shipping options, including standard, expedited, and overnight shipping. International customers may incur additional fees and taxes, depending on the shipping destination. In conclusion, michaelkors.com is an exceptional online shopping destination for customers looking for high-quality designer products. The website offers a broad range of products, excellent customer service, and regular promotions and discounts, making it a popular choice among fashion enthusiasts worldwide. While some of the products may be expensive, the brand's loyalty program and returns policy provide added value for customers.

Michaelkors Recent User Reviews

User Rating

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Reviewer Name: Joshua Ogidi

Review Submission Date: 2022-12-22

Review Title: Poor Customer experience
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Review Description: Overall a very poor customer experience, and I wouldn't purchase goods online from them. The whole process was a shambles!

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Reviewer Name: Marianne

Review Submission Date: 2022-12-16

Review Title: Very poor customer service
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Review Description: Very poor customer service. Why don’t you just send email to confirm receiving return orders!!! 6 orders returned I don’t know anything about them and had to contact them to check it’s been received and when refund will be issued !!! Been told after 14 days to contact them while some orders been returned for more than 16 days anyway and had to be done manually!!! I have been told No suggestion or complain departments!!!I think they just don’t care

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Reviewer Name: Darren

Review Submission Date: 2022-12-16

Review Title: Shocking Customer service online and…
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Review Description: Shocking Customer service online and in-store never shopping with them again. I recommend you go else where! Not helpful and really don't care!

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Reviewer Name: Tracey Williamson

Review Submission Date: 2022-12-14

Review Title: Terrible
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Review Description: I ordered 2 bags for my daughters birthday and paid for express delivery. For 6 days in a row kept getting texts saying it would be delivered then a text to say delayed. On day 6 I got a message to say order had been returned to sender. For what is meant to be a high end product, very disappointing.

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Reviewer Name: Fabiola Morales Espinosa

Review Submission Date: 2022-12-13

Review Title: Poor customer service,
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Review Description: Poor customer service,, I called 3 times so I can finally get my refund. ???????

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Reviewer Name: A III

Review Submission Date: 2022-12-09

Review Title: 4 bags NONE with original box.
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Review Description: Purchased 4 bags worth a little bit more than $1,400.00 in total and NONE of those 4 bags came with original MK box, just the regular brown cardboard box with a plastic bag on it. WON’T BE BUYING FROM THEM EVER AGAIN.

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Reviewer Name: Priyanka Chatterjee

Review Submission Date: 2022-12-06

Review Title: Worst brand
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Review Description: Worst brand , worst customer service , they don’t even value their customers, treating customers like beggars, quality is worst , don’t waste your money , other better brands are available

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Reviewer Name: baishali mukherjee

Review Submission Date: 2022-12-06

Review Title: Worst customer service ever
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Review Description: I had the worst experience while returning an online order to the store at Crabtree mall, Raleigh, NC. They declined my return because they didn’t have the scanner for the barcode. The barcode was there in my phone and I was asked to get a printout. While making the request for return online, why was I assured that a printout is not required. Even if there was issue, there is a proper way to sort out things. The way i was talked to, was very unprofessional. Sorry, but you lost a customer today.

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Reviewer Name: Tammy

Review Submission Date: 2022-12-02

Review Title: I’m a first time buyer and the process…
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Review Description: I’m a first time buyer and the process was smooth and uneventful. I ordered last week and received it today! I am pleased with my experience.

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Reviewer Name: MANDIP NIJOR

Review Submission Date: 2022-11-15

Review Title: Where is my delivery?
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Review Description: Still trying to find out where my delivery is. I paid for express next day delivery however MK is passing the buck to UPS!It is very likely that I will never be buying from Michael Kors again as the delivery process is just complete shambles and no one seems to have correct up to date info!