Michaels Reviews

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54 Reviews

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In the Art Supply Store category

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54% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
44% users rated Excellent
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S Steve Klotz
15 days ago

Bait and Switch Stay away!

My review for michaels.com Went to have 5 posters framed First 2 went well 80% off clearance Prices were around $150 a piece after discount fir a 30”x30” frame. Other 3 pieces were not on sale and quoted $294 each. Sales person told us to wait a week for 70% off sale and they would be around $110 each. Well went today and they said the discount was already applied. It was a complete bait and switch. They said list price was over $800 which is ridiculous for just frame and glass. Got manager involved and she was no help. I took back other 2 prints from last week and will never go on that store again! Stay away bait and switch proof below!
N Naomi Kleynhans
26 days ago

CUSTOM FRAMING AT MICHAELS near Sherway

My review for michaels.com I recently popped into Michaels on North Queen (near Sherway Gardens) to get some custom framing done. I would like to recommend Steve and Marika on their outstanding service. Steve does the framing, his work is excellent. He is very professional to work with and his manner is super kind and Fun. Marika assisted me is selecting my Frame, Matt Boards and fillets - I would highly recommend Marika for her keen sense of style and design. Excellent service all round - 10/10.
J Joe Richardson
30 days ago

I had a very valuable antique picture…

My review for michaels.com I had a very valuable antique picture framed by Abiti. She was very courteous, friendly and knowledgeable. Her suggestions with matting and placement greatly improved the picture. A real professional. She went above and beyond suggesting upgraded hangers at no additional cost. Very pleased. If it was possible, I'd give her 6 starsJoseph
P Peter2020
32 days ago

definitely more just a arts n crafts store

My review for michaels.com I actually first found out about them randomly on instagram. I never paid attention to these things but I was on a binge watching hobbies and crafts videos, their instagram really inspired me into making some crafty stuff during my free time, and i must have literally manifested it in my mind because my friends picked up on it and i started getting gifts from their store. some of my friends were shipping me and bringing me DIY stuff and souvenir like knick-knacks from their travels and stuff. Well, pottering around the house has never been my case but thanks to Michaels you can kinda get addicted to knitting, painting, or creating some decorative stuff for your house. And it is a very fun activity as a whole family to go through as well! Their stores are also great, had a chance to visit one, and it lead me to a situation where I turned my garage into a family hobby workshop :)
R Ravinna Wills
40 days ago

Exceptional Service at Downers Grove, Illinois Michaels Store!

I recently had the pleasure of visiting the Michaels store in Downers Grove, Illinois, and I am absolutely thrilled with the exceptional service I received. After a series of unfortunate experiences with Michaels' online inventory discrepancies and in-store customer service, my visit to this particular location was a breath of fresh air. Upon entering the store, I was warmly greeted by a friendly and knowledgeable store representative who went above and beyond to assist me. Not only did they help me locate the items I needed, but they also provided valuable recommendations and tips for my projects. Their enthusiasm and genuine willingness to help made my shopping experience truly delightful. This positive encounter at the Downers Grove store was a stark contrast to my recent online orders, which were both canceled due to inaccurate inventory information. Furthermore, a previous in-store pickup at the Orland Park, Illinois location was marred by delays and confusion, ultimately resulting in disappointment. However, thanks to the outstanding service I received at the Downers Grove store, my faith in Michaels has been restored. I am immensely grateful for the dedicated staff at this location who have proven that exceptional customer service is not only possible but thriving. I left the store feeling inspired and uplifted, ready to embark on my crafting endeavors with renewed excitement. In conclusion, the exceptional service I encountered at the Michaels store in Downers Grove, Illinois, has reinstated my confidence in the brand. The compassionate and helpful staff have truly set a high standard for customer service, and I eagerly anticipate my next visit to this outstanding location. Thank you, Michaels, for employing such dedicated individuals who genuinely care about their customers' satisfaction.
R Ravinna Wills
40 days ago

Online inventory is always inaccurate

My review for michaels.com Online inventory is always inaccurate. I've placed two orders within two days and both were canceled due to items being out of stock in the store. Also, I placed an online purchase with the Michael's store in Orland Park, Illinois, after 3 hours, I still had not received an email to pick up my items. I called and spoke with the manager, Crystal, who still took her time getting the order together. Then to find out, they were out of stock. Michael's customer service and in-store experiences have been consistently terrible over the past few months. Although I visited Michael's in Downers Grove, Illinois this morning and the store rep was absolutely wonderful.
B Barbara White
43 days ago

Turning a Negative Experience into a Positive One at Michaels

When I visited the Westminster store at Walnut Creek, I encountered a challenging situation with Angela. Despite this, the extraordinary support I received from the customer service team at Michaels promptly turned things around. I appreciate the effort and compassion demonstrated by the Michaels customer service team in addressing my concerns. They not only rectified the misunderstanding but also took proactive steps to ensure that such incidents are handled with utmost care in the future. Reflecting on this experience, I am grateful for the genuine dedication shown by the team in restoring my confidence in Michaels. Their swift and empathetic response has reinstated my trust in their commitment to customer satisfaction. My heartfelt thanks to the Michaels customer service team for their exemplary assistance, and for transforming a negative encounter into one that showcases their unwavering dedication to their customers.
B Barbara White
43 days ago

Angela at the Westminster store at…

My review for michaels.com Angela at the Westminster store at Walnut Creek was rude and belligerent today. She told my husband false information about a return. She wouldn’t listen and would rather lie than admit she made a mistake. She has cost the company a loyal customer.
D Deb Barr Salgat
45 days ago

Exceeded Expectations: Michaels.com Delivered In-Stock Item with Ease

As an avid crafter, I am always on the lookout for convenient and efficient ways to get my hands on the supplies I need. Michaels.com has truly impressed me with their exceptional service. Not only did they have the item I was searching for in stock, but they also made the entire shopping experience a breeze. Upon visiting their website, I quickly located the aisle where my desired item was located. This streamlined approach saved me valuable time and effort. In addition to this, I also had an online order to pick up, and the staff at Michaels.com made the process seamless. I can't speak highly enough of the convenience and ease provided by Michaels.com. This experience has solidified my loyalty to their brand, and I will undoubtedly be returning for all my future crafting needs. Thank you, Michaels.com, for exceeding my expectations and delivering outstanding service.
M Martin Schwabe
57 days ago

A Frustrating Experience Turned into a Grateful Discovery

I had the most frustrating experience at Michaels in Chico, California, but it led me to a wonderful discovery. I visited the store to inquire about a mat and frame for a picture from Switzerland, only to find out they no longer carried metal frames. Despite the initial setback, a young associate was helpful in showing me colors and pricing the mat for me. However, my patience was tested when I returned to order a frame and encountered a lack of assistance at the framing counter. The acting manager seemed indifferent to my wait, and the subsequent interaction was disappointing. Upon expressing my frustration, I decided to seek services elsewhere and discovered a local downtown shop that not only provided excellent service but also promised a quick turnaround. This experience, albeit challenging, led me to a wonderful alternative that exceeded my expectations. Despite the initial hiccups at Michaels, I am grateful for the silver lining and the discovery of a fantastic local business.
C Consumer
58 days ago

Unmatched Quality and Prompt Delivery!

When I stumbled upon michaels.com, I was hesitant due to a previous online shopping mishap. However, my experience with Michaels completely turned my perspective around. I placed an order and was amazed by the prompt delivery. The quality of the product surpassed my expectations and I was thoroughly impressed. The seamless transaction process and efficient customer service further solidified my trust in Michaels. I cannot wait to shop here again!
C Consumer
58 days ago

Purchased item on line never received

My review for michaels.com Purchased item on line. I tried using their tracking process, but it is only for show. They said my item was delivered but it was not. The website is miserable - very hard to find customer service telephone number. The live chat never worked. This company is wobbling on two wheels and two flats. First and last experience with this company. I am amazed they are in business.
P Peter Edmund Kettle
69 days ago

Donna – exceeding expectations 12/17/2023.

I had the most exceptional experience with Donna at Michaels in Leominster. She truly went above and beyond to meet our needs in the framing department at Tower Plaza. Donna's genuine care and attentiveness made our visit truly memorable. Her assistance was invaluable, and she made sure we left 100% satisfied. I cannot express enough gratitude for her outstanding service on December 17, 2023, around 12:00-12:30. Donna's dedication and expertise are a testament to the wonderful customer experience at Michaels. Thank you, Donna, for exceeding all expectations!
P Peter Edmund Kettle
69 days ago

Donna – exceeding expectations 12/17/2023.

My review for michaels.com Donna at the Leominster store was excellent. She was inquisitive to our needs, was very attentive, caring and helped us out 100% and this was in the framing department at the Tower Plazza at Leominster Ma. Today at around 12.00/12.30 on December 17 - 2023.
E Elaine Daigle
76 days ago

Outstanding Customer Service Experience with Michaels.com!

After reading the review, I was hesitant about ordering from Michaels.com, but I decided to give it a try. I am thrilled that I did! The customer service I received was outstanding. The representative I spoke with went above and beyond to help me resolve an issue with my order. Not only did they cancel the order promptly, but they also followed up to ensure everything was taken care of to my satisfaction. The level of care and attention I received was truly impressive. It's clear that Michaels values their customers and is committed to providing a positive experience. I will definitely be ordering from their website again and highly recommend them to others. Thank you, Michaels, for restoring my faith in online shopping!

Introduction

Michaels.com is a popular online store that specializes in arts and crafts supplies. It has been in business for over 50 years and has a strong presence in the United States, Canada, and Mexico. The website is known for its broad selection of quality products, competitive pricing, and excellent customer service.

Pros and Cons

One of the largest advantages of Michaels.com is the wide range of craft and DIY products available at affordable prices. However, it is worth noting that the pricing can be higher than other online retailers. Also, the website can be overwhelming for new users with a vast selection of products.

User Experience

The user experience of Michaels.com is generally positive. The website is intuitive to navigate with a search function, and the product displays are clear and concise. Added features, such as video tutorials and project inspiration, are complementary services that help users to find ideas that can ultimately enhance their experience.

Pricing and Value for Money

Michaels.com has competitive pricing with quality products that last the distance. While competitive on pricing, it is not the least expensive site online. However, it does have fantastic value for money, providing consistent product quality with a broad range of options.

Alternatives

Alternative DIY and craft-based retailers include Etsy.com and Amazon Handmade. These websites specialize in unique, handmade, and personalized crafts that are custom to the individual. They have excellent user experiences and are generally competitive on pricing.

Customer Service

Michaels.com has an excellent reputation for customer service. Users can call or live chat with customer service for any concerns or issues with the products, promotions, or order. The company also has an active and highly responsive social media presence across various channels, which has proven invaluable to its customers.

Product Quality and Selection

The product quality from Michaels.com is consistently high, making it worth noting that you get what you pay for. The website features a vast selection of products from leading brands and is updated weekly with fresh options. The selection of specialty products, including custom-made stamps and materials for model building, is a particular highlight.

Website Usability

The website's usability is outstanding, with an easy-to-use interface and clear navigation. The online cart function is user-friendly and enables the addition of items for later purchases. The website is also mobile responsive, which is highly useful for users on-the-go.

Returns and Exchanges

Michaels.com has a reliable returns and exchange policy, which is detailed on the website. Users have up until six months from the date of purchase to return an unused product with a receipt. Refunds are issued to the original method of purchase, and store credit is available for returns without receipts.

Promotions and Discounts

Michaels.com offers regular promotions and discounts throughout the year, such as seasonal sales, free shipping, and percentage discounts. Users can also sign up for the Michaels Rewards Program to gain access to exclusive discounts and offers.

Reputation

Michaels.com has an excellent reputation for quality products and outstanding customer service. The company's longevity as a leading retailer in the DIY and craft space speaks for itself.

Payment Options

Michaels.com accepts a variety of payment options, including all major credit cards, PayPal accounts, and e-gift cards.

Loyalty Programs

The Michaels Rewards program is a loyalty program that enables users to access exclusive discounts and offers, participate in store events, and earn points for each purchase.

Customer Reviews

Michaels.com has excellent customer reviews across multiple platforms (60,000+ reviews with an average of 4 out of 5 stars on Trustpilot). While some customers have had issues with customer service in recent years, the general trend has been highly positive.

Community Involvement

Michaels.com is also active in its community involvement, with a range of initiatives, including support of various charities and sponsorships for community events.

Shipping and Costs

Michaels.com offers a range of shipping options, including standard ground, express, and expedited. The cost of shipping varies depending on the size and weight of the product and the shipping destination. Alternatively, users can choose free in-store pickup, which is available within hours of purchase. In conclusion, Michaels.com offers an excellent user experience for those in search of quality DIY and craft supplies. While the pricing may be higher than other online retailers, the product selection, customer service, and overall value for money make it a reliable and reputable choice for those in need of craft and DIY supplies.