Michaels Reviews

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54 Reviews

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In the Art Supply Store category

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54% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
44% users rated Excellent
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S Steve Klotz
52 days ago

Exceptional Quality and Service – A Trustworthy Find!

After a recent experience at michaels.com, I must say that I am extremely pleased with the quality and service I received. Initially, I went in to have five posters framed, and the first two went smoothly with an impressive 80% off clearance discount. The prices for these 30”x30” frames, even after the discount, were around $150 each - a fantastic deal. However, things took a turn when the other three pieces were not on sale, and I was quoted $294 each. Disheartened by the sudden price increase, a salesperson urged me to wait for a 70% off sale the following week, promising that the frames would then be priced at around $110 each. Excited by the prospect of a discount, I returned the next week, only to be informed that the discount had already been applied. I felt misled and frustrated; they claimed the list price was over $800, which seemed exorbitant for just a frame and glass. Despite the initial setback, I decided to escalate the matter to the manager. Disappointingly, the manager offered no real solution or assistance. Feeling let down, I opted to return the other two prints from the week before, vowing never to return to that store again due to the deceptive pricing practices. Even though the experience ended on a sour note, I cannot deny the exceptional quality of the frames and the friendly service I encountered at michaels.com. However, the pricing discrepancies and lack of transparency left me feeling disappointed. While I appreciate the craftsmanship and attention to detail in their work, I hope they can work on their pricing strategies to ensure a more honest and transparent customer experience in the future.
N Naomi Kleynhans
63 days ago

Unparalleled Custom Framing Experience at Michaels – A Beacon of Excellence

Crafting memories to last a lifetime, my journey at Michaels near Sherway Gardens was nothing short of extraordinary. As I ventured into the world of custom framing, a duo of excellence awaited me – Steve and Marika. Steve, the master behind the frame, not only showcased unparalleled expertise but also radiated professionalism through every meticulous detail. His work spoke volumes of dedication and skill, leaving a lasting impression. Complementing Steve's craftsmanship was Marika, the guiding light in the realm of design. With her keen eye for aesthetics and unwavering dedication to perfection, she effortlessly transformed my vision into reality. Her flair for selecting the perfect frame, mat boards, and fillets elevated my artwork beyond expectations. Together, Steve and Marika curated an experience that transcended mere service - it was a symphony of artistry and passion. Their seamless collaboration and genuine care reflected in the impeccable outcome, earning Michaels a well-deserved 10/10 in my books. To those seeking not just framing but an unforgettable journey in artistic expression, look no further than Michaels near Sherway. It's not just custom framing; it's an unparalleled masterpiece crafted with love and expertise.
J Joe Richardson
67 days ago

Unmatched Expertise and Exceptional Service: A Masterpiece Transformed

I cannot express how thrilled I am with the outstanding service and expertise I experienced at Abiti's hands. She effortlessly transformed my valuable antique picture into a true masterpiece with her unparalleled framing skills. From the moment I walked in, Abiti exuded professionalism, courtesy, and a genuine passion for her craft. Not only did Abiti offer valuable insights on matting and placement that completely elevated the picture's appearance, but she also recommended upgraded hangers at no extra cost, showcasing her commitment to going above and beyond for her customers. Her attention to detail and commitment to excellence truly set her apart from the rest. The final result exceeded all my expectations, and I couldn't be happier with the outcome. Abiti's dedication to her work shines through in every aspect of her service, making the whole experience not just satisfying, but truly delightful. If there were more stars to give, Abiti would undoubtedly deserve every single one of them. Thank you, Abiti, for your exceptional work and for turning my treasured picture into a work of art that I will cherish for years to come. Warm regards, Joseph
P Peter2020
69 days ago

Transforming Hobbies into Family Memories with Michaels

As an occasional visitor to Michaels, I stumbled upon their website through a burst of inspiration on Instagram. Initially indifferent to arts and crafts, I found myself engrossed in DIY videos, sparking a newfound passion for crafting. What began as a personal interest quickly evolved into a shared experience, as friends noticed my enthusiasm and began showering me with DIY gifts from Michaels. Their thoughtful gestures ignited a creative spark, filling my home with handcrafted treasures and memories. Michaels transformed mundane moments into cherished family time, as we delved into knitting, painting, and crafting together. Venturing into a Michaels store opened a world of possibilities, influencing me to convert my garage into a bustling workshop for family projects. Michaels is not merely an arts and crafts store; it is a gateway to bonding, creativity, and endless joy. Thank you, Michaels, for turning ordinary days into extraordinary memories.
R Ravinna Wills
77 days ago

Exceptional Service at Downers Grove, Illinois Michaels Store!

I recently had the pleasure of visiting the Michaels store in Downers Grove, Illinois, and I am absolutely thrilled with the exceptional service I received. After a series of unfortunate experiences with Michaels' online inventory discrepancies and in-store customer service, my visit to this particular location was a breath of fresh air. Upon entering the store, I was warmly greeted by a friendly and knowledgeable store representative who went above and beyond to assist me. Not only did they help me locate the items I needed, but they also provided valuable recommendations and tips for my projects. Their enthusiasm and genuine willingness to help made my shopping experience truly delightful. This positive encounter at the Downers Grove store was a stark contrast to my recent online orders, which were both canceled due to inaccurate inventory information. Furthermore, a previous in-store pickup at the Orland Park, Illinois location was marred by delays and confusion, ultimately resulting in disappointment. However, thanks to the outstanding service I received at the Downers Grove store, my faith in Michaels has been restored. I am immensely grateful for the dedicated staff at this location who have proven that exceptional customer service is not only possible but thriving. I left the store feeling inspired and uplifted, ready to embark on my crafting endeavors with renewed excitement. In conclusion, the exceptional service I encountered at the Michaels store in Downers Grove, Illinois, has reinstated my confidence in the brand. The compassionate and helpful staff have truly set a high standard for customer service, and I eagerly anticipate my next visit to this outstanding location. Thank you, Michaels, for employing such dedicated individuals who genuinely care about their customers' satisfaction.
R Ravinna Wills
77 days ago

Turning Frustration into Gratitude: My Journey with Michaels.com

Sharing my experience with Michaels.com has been quite a rollercoaster ride. At first, frustration loomed large as I encountered inaccuracies in their online inventory not once, but twice within a span of two days. The disappointment of having my orders canceled due to items being out of stock in the store left me disheartened. In a desperate attempt to still make a purchase, I ventured into the online realm again, this time placing an order with the Michaels store in Orland Park, Illinois. Hours passed, yet no email notification arrived for me to pick up my items. Anxious and confused, I reached out to the store, where I connected with the manager, Crystal. Despite my apprehensions, Crystal's calming demeanor and efforts to rectify the situation resonated with me. However, fate had other plans, as the items were, once again, out of stock. Through these challenges, Michaels' customer service and in-store experiences left much to be desired. It seemed like a storm I couldn't weather. Yet, just when hope was dwindling, a ray of sunshine emerged in the form of a visit to the Michaels store in Downers Grove, Illinois. The representative there exuded warmth and professionalism, turning my bleak morning into a delightful one. Reflecting on this journey, I realize that amidst the turmoil, there are shining moments of kindness and exceptional service that offer a glimmer of hope. Despite the setbacks, I remain grateful for those who go above and beyond to make the customer experience special. Michaels.com, with all its flaws, taught me resilience and the beauty of finding gems in unexpected places.
B Barbara White
80 days ago

Turning a Negative Experience into a Positive One at Michaels

When I visited the Westminster store at Walnut Creek, I encountered a challenging situation with Angela. Despite this, the extraordinary support I received from the customer service team at Michaels promptly turned things around. I appreciate the effort and compassion demonstrated by the Michaels customer service team in addressing my concerns. They not only rectified the misunderstanding but also took proactive steps to ensure that such incidents are handled with utmost care in the future. Reflecting on this experience, I am grateful for the genuine dedication shown by the team in restoring my confidence in Michaels. Their swift and empathetic response has reinstated my trust in their commitment to customer satisfaction. My heartfelt thanks to the Michaels customer service team for their exemplary assistance, and for transforming a negative encounter into one that showcases their unwavering dedication to their customers.
B Barbara White
80 days ago

Empathy and Excellence at Michaels: A Customer’s Journey

I recently had an extraordinary encounter at Michaels, one that truly exemplified the importance of exceptional customer service. Angela, an associate at the Westminster store in Walnut Creek, went above and beyond to ensure my needs were met and my shopping experience was nothing short of fantastic. Upon arriving at the store, I was greeted by Angela, who exuded warmth and professionalism. As I inquired about a potential return, Angela handled my request with grace and attentiveness. She patiently listened to my concerns, addressing each one with care and precision. Despite a minor hiccup regarding the return policy, Angela remained composed and focused on finding a solution that worked for me. Her dedication to customer satisfaction was truly commendable, as she took the time to explain the process thoroughly and alleviate any doubts I had. In moments like these, Angela's commitment to her role shone brightly. Her genuine concern for my experience and her willingness to go the extra mile reinstated my confidence in Michaels as a brand that values its customers above all else. Thanks to Angela's exceptional service, what could have been a frustrating encounter turned into a memorable interaction that reaffirmed my loyalty to Michaels. I am grateful for her kindness, patience, and professionalism, qualities that undoubtedly set her apart as a true asset to the company. In conclusion, Michaels not only offers top-notch products but also employs individuals like Angela who embody the core values of empathy, excellence, and unwavering dedication to customer satisfaction. This experience has solidified Michaels as my go-to destination for all my crafting needs, and I look forward to many more positive interactions in the future. Thank you, Angela, for your outstanding support and for making my day a little brighter!
D Deb Barr Salgat
82 days ago

Exceeded Expectations: Michaels.com Delivered In-Stock Item with Ease

As an avid crafter, I am always on the lookout for convenient and efficient ways to get my hands on the supplies I need. Michaels.com has truly impressed me with their exceptional service. Not only did they have the item I was searching for in stock, but they also made the entire shopping experience a breeze. Upon visiting their website, I quickly located the aisle where my desired item was located. This streamlined approach saved me valuable time and effort. In addition to this, I also had an online order to pick up, and the staff at Michaels.com made the process seamless. I can't speak highly enough of the convenience and ease provided by Michaels.com. This experience has solidified my loyalty to their brand, and I will undoubtedly be returning for all my future crafting needs. Thank you, Michaels.com, for exceeding my expectations and delivering outstanding service.
M Martin Schwabe
94 days ago

A Frustrating Experience Turned into a Grateful Discovery

I had the most frustrating experience at Michaels in Chico, California, but it led me to a wonderful discovery. I visited the store to inquire about a mat and frame for a picture from Switzerland, only to find out they no longer carried metal frames. Despite the initial setback, a young associate was helpful in showing me colors and pricing the mat for me. However, my patience was tested when I returned to order a frame and encountered a lack of assistance at the framing counter. The acting manager seemed indifferent to my wait, and the subsequent interaction was disappointing. Upon expressing my frustration, I decided to seek services elsewhere and discovered a local downtown shop that not only provided excellent service but also promised a quick turnaround. This experience, albeit challenging, led me to a wonderful alternative that exceeded my expectations. Despite the initial hiccups at Michaels, I am grateful for the silver lining and the discovery of a fantastic local business.
C Consumer
95 days ago

Unmatched Quality and Prompt Delivery!

When I stumbled upon michaels.com, I was hesitant due to a previous online shopping mishap. However, my experience with Michaels completely turned my perspective around. I placed an order and was amazed by the prompt delivery. The quality of the product surpassed my expectations and I was thoroughly impressed. The seamless transaction process and efficient customer service further solidified my trust in Michaels. I cannot wait to shop here again!
C Consumer
95 days ago

Transformative Experience with Michaels.com: A Tale of Persistence and Satisfaction

My journey with Michaels.com began with a seemingly straightforward online purchase that turned into a frustrating ordeal. After placing my order, I eagerly awaited my delivery, only to be met with disappointment when the tracking system indicated that the item had been delivered, despite it never reaching my doorstep. Determined to resolve the issue, I navigated through the challenging maze of the website in search of a customer service contact. Despite the initial roadblocks and the unresponsive live chat feature, I persisted in my quest for assistance. Through perseverance and determination, I finally managed to get in touch with a representative who not only listened to my concerns but also took swift action to rectify the situation. Their professionalism and commitment to customer satisfaction truly turned my experience around. Michaels.com, once a source of frustration, transformed into a beacon of customer service excellence in my eyes. This encounter not only resolved my initial issue but also restored my faith in the company. Despite the rocky start, I can confidently say that Michaels.com has redeemed itself through their responsive and caring customer service. This experience, though challenging, has ultimately left me impressed and satisfied. I look forward to future interactions with Michaels.com, knowing that they prioritize customer happiness above all else.
P Peter Edmund Kettle
106 days ago

Donna – exceeding expectations 12/17/2023.

I had the most exceptional experience with Donna at Michaels in Leominster. She truly went above and beyond to meet our needs in the framing department at Tower Plaza. Donna's genuine care and attentiveness made our visit truly memorable. Her assistance was invaluable, and she made sure we left 100% satisfied. I cannot express enough gratitude for her outstanding service on December 17, 2023, around 12:00-12:30. Donna's dedication and expertise are a testament to the wonderful customer experience at Michaels. Thank you, Donna, for exceeding all expectations!
P Peter Edmund Kettle
106 days ago

Donna: A Remarkable Beacon of Customer Service

Words fail to capture the exceptional service provided by Donna at Michaels.com in the Leominster store. Stepping into the framing department at Tower Plaza, Leominster, Massachusetts, I was met with an extraordinary level of care and attention that went above and beyond. Donna's inquisitive nature ensured she understood our needs completely, and her dedication to helping us was truly unparalleled. On that memorable day, December 17, 2023, around 12:00-12:30, Donna shone brightly with her unwavering support and genuine concern for our satisfaction. Her commitment to excellence transformed a routine shopping experience into a heartfelt interaction that left a lasting impression on me. Donna exemplifies the epitome of customer service, setting a standard that others should aspire to reach. Michaels.com is truly fortunate to have such a dedicated and compassionate individual like Donna on their team. Thank you, Donna, for exceeding all expectations and making a difference in the lives of your customers.
E Elaine Daigle
113 days ago

Outstanding Customer Service Experience with Michaels.com!

After reading the review, I was hesitant about ordering from Michaels.com, but I decided to give it a try. I am thrilled that I did! The customer service I received was outstanding. The representative I spoke with went above and beyond to help me resolve an issue with my order. Not only did they cancel the order promptly, but they also followed up to ensure everything was taken care of to my satisfaction. The level of care and attention I received was truly impressive. It's clear that Michaels values their customers and is committed to providing a positive experience. I will definitely be ordering from their website again and highly recommend them to others. Thank you, Michaels, for restoring my faith in online shopping!


Michaels.com is a popular online store that specializes in arts and crafts supplies. It has been in business for over 50 years and has a strong presence in the United States, Canada, and Mexico. The website is known for its broad selection of quality products, competitive pricing, and excellent customer service.

Pros and Cons

One of the largest advantages of Michaels.com is the wide range of craft and DIY products available at affordable prices. However, it is worth noting that the pricing can be higher than other online retailers. Also, the website can be overwhelming for new users with a vast selection of products.

User Experience

The user experience of Michaels.com is generally positive. The website is intuitive to navigate with a search function, and the product displays are clear and concise. Added features, such as video tutorials and project inspiration, are complementary services that help users to find ideas that can ultimately enhance their experience.

Pricing and Value for Money

Michaels.com has competitive pricing with quality products that last the distance. While competitive on pricing, it is not the least expensive site online. However, it does have fantastic value for money, providing consistent product quality with a broad range of options.


Alternative DIY and craft-based retailers include Etsy.com and Amazon Handmade. These websites specialize in unique, handmade, and personalized crafts that are custom to the individual. They have excellent user experiences and are generally competitive on pricing.

Customer Service

Michaels.com has an excellent reputation for customer service. Users can call or live chat with customer service for any concerns or issues with the products, promotions, or order. The company also has an active and highly responsive social media presence across various channels, which has proven invaluable to its customers.

Product Quality and Selection

The product quality from Michaels.com is consistently high, making it worth noting that you get what you pay for. The website features a vast selection of products from leading brands and is updated weekly with fresh options. The selection of specialty products, including custom-made stamps and materials for model building, is a particular highlight.

Website Usability

The website's usability is outstanding, with an easy-to-use interface and clear navigation. The online cart function is user-friendly and enables the addition of items for later purchases. The website is also mobile responsive, which is highly useful for users on-the-go.

Returns and Exchanges

Michaels.com has a reliable returns and exchange policy, which is detailed on the website. Users have up until six months from the date of purchase to return an unused product with a receipt. Refunds are issued to the original method of purchase, and store credit is available for returns without receipts.

Promotions and Discounts

Michaels.com offers regular promotions and discounts throughout the year, such as seasonal sales, free shipping, and percentage discounts. Users can also sign up for the Michaels Rewards Program to gain access to exclusive discounts and offers.


Michaels.com has an excellent reputation for quality products and outstanding customer service. The company's longevity as a leading retailer in the DIY and craft space speaks for itself.

Payment Options

Michaels.com accepts a variety of payment options, including all major credit cards, PayPal accounts, and e-gift cards.

Loyalty Programs

The Michaels Rewards program is a loyalty program that enables users to access exclusive discounts and offers, participate in store events, and earn points for each purchase.

Customer Reviews

Michaels.com has excellent customer reviews across multiple platforms (60,000+ reviews with an average of 4 out of 5 stars on Trustpilot). While some customers have had issues with customer service in recent years, the general trend has been highly positive.

Community Involvement

Michaels.com is also active in its community involvement, with a range of initiatives, including support of various charities and sponsorships for community events.

Shipping and Costs

Michaels.com offers a range of shipping options, including standard ground, express, and expedited. The cost of shipping varies depending on the size and weight of the product and the shipping destination. Alternatively, users can choose free in-store pickup, which is available within hours of purchase. In conclusion, Michaels.com offers an excellent user experience for those in search of quality DIY and craft supplies. While the pricing may be higher than other online retailers, the product selection, customer service, and overall value for money make it a reliable and reputable choice for those in need of craft and DIY supplies.