Michaels User Reviews

Introduction

Michaels.com is a popular online store that specializes in arts and crafts supplies. It has been in business for over 50 years and has a strong presence in the United States, Canada, and Mexico. The website is known for its broad selection of quality products, competitive pricing, and excellent customer service.

Pros and Cons

One of the largest advantages of Michaels.com is the wide range of craft and DIY products available at affordable prices. However, it is worth noting that the pricing can be higher than other online retailers. Also, the website can be overwhelming for new users with a vast selection of products.

User Experience

The user experience of Michaels.com is generally positive. The website is intuitive to navigate with a search function, and the product displays are clear and concise. Added features, such as video tutorials and project inspiration, are complementary services that help users to find ideas that can ultimately enhance their experience.

Pricing and Value for Money

Michaels.com has competitive pricing with quality products that last the distance. While competitive on pricing, it is not the least expensive site online. However, it does have fantastic value for money, providing consistent product quality with a broad range of options.

Alternatives

Alternative DIY and craft-based retailers include Etsy.com and Amazon Handmade. These websites specialize in unique, handmade, and personalized crafts that are custom to the individual. They have excellent user experiences and are generally competitive on pricing.

Customer Service

Michaels.com has an excellent reputation for customer service. Users can call or live chat with customer service for any concerns or issues with the products, promotions, or order. The company also has an active and highly responsive social media presence across various channels, which has proven invaluable to its customers.

Product Quality and Selection

The product quality from Michaels.com is consistently high, making it worth noting that you get what you pay for. The website features a vast selection of products from leading brands and is updated weekly with fresh options. The selection of specialty products, including custom-made stamps and materials for model building, is a particular highlight.

Website Usability

The website's usability is outstanding, with an easy-to-use interface and clear navigation. The online cart function is user-friendly and enables the addition of items for later purchases. The website is also mobile responsive, which is highly useful for users on-the-go.

Returns and Exchanges

Michaels.com has a reliable returns and exchange policy, which is detailed on the website. Users have up until six months from the date of purchase to return an unused product with a receipt. Refunds are issued to the original method of purchase, and store credit is available for returns without receipts.

Promotions and Discounts

Michaels.com offers regular promotions and discounts throughout the year, such as seasonal sales, free shipping, and percentage discounts. Users can also sign up for the Michaels Rewards Program to gain access to exclusive discounts and offers.

Reputation

Michaels.com has an excellent reputation for quality products and outstanding customer service. The company's longevity as a leading retailer in the DIY and craft space speaks for itself.

Payment Options

Michaels.com accepts a variety of payment options, including all major credit cards, PayPal accounts, and e-gift cards.

Loyalty Programs

The Michaels Rewards program is a loyalty program that enables users to access exclusive discounts and offers, participate in store events, and earn points for each purchase.

Customer Reviews

Michaels.com has excellent customer reviews across multiple platforms (60,000+ reviews with an average of 4 out of 5 stars on Trustpilot). While some customers have had issues with customer service in recent years, the general trend has been highly positive.

Community Involvement

Michaels.com is also active in its community involvement, with a range of initiatives, including support of various charities and sponsorships for community events.

Shipping and Costs

Michaels.com offers a range of shipping options, including standard ground, express, and expedited. The cost of shipping varies depending on the size and weight of the product and the shipping destination. Alternatively, users can choose free in-store pickup, which is available within hours of purchase. In conclusion, Michaels.com offers an excellent user experience for those in search of quality DIY and craft supplies. While the pricing may be higher than other online retailers, the product selection, customer service, and overall value for money make it a reliable and reputable choice for those in need of craft and DIY supplies.