Users Voice for Michaels

27% users rated Terrible
2% users rated Poor
1% users rated Average
7% users rated Very Good
63% users rated Excellent
Pie Chart Review Representation for Michaels
Michaels Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Oct 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.2 4.4 5 5 4.4 4.8
Oct 2022 4 4.6 1 5 5 4.3
Nov 2022 3.4 4.2 1.5 5 2.8 2.4
Dec 2022 5 5 5 5 5 5
Mar 2023 2.1 3.6 1.8 5 4.9 1.7
Line Chart for Rating of peer stores

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Detailed Michaels Review by

Introduction

Michaels.com is a popular online store that specializes in arts and crafts supplies. It has been in business for over 50 years and has a strong presence in the United States, Canada, and Mexico. The website is known for its broad selection of quality products, competitive pricing, and excellent customer service.

Pros and Cons

One of the largest advantages of Michaels.com is the wide range of craft and DIY products available at affordable prices. However, it is worth noting that the pricing can be higher than other online retailers. Also, the website can be overwhelming for new users with a vast selection of products.

User Experience

The user experience of Michaels.com is generally positive. The website is intuitive to navigate with a search function, and the product displays are clear and concise. Added features, such as video tutorials and project inspiration, are complementary services that help users to find ideas that can ultimately enhance their experience.

Pricing and Value for Money

Michaels.com has competitive pricing with quality products that last the distance. While competitive on pricing, it is not the least expensive site online. However, it does have fantastic value for money, providing consistent product quality with a broad range of options.

Alternatives

Alternative DIY and craft-based retailers include Etsy.com and Amazon Handmade. These websites specialize in unique, handmade, and personalized crafts that are custom to the individual. They have excellent user experiences and are generally competitive on pricing.

Customer Service

Michaels.com has an excellent reputation for customer service. Users can call or live chat with customer service for any concerns or issues with the products, promotions, or order. The company also has an active and highly responsive social media presence across various channels, which has proven invaluable to its customers.

Product Quality and Selection

The product quality from Michaels.com is consistently high, making it worth noting that you get what you pay for. The website features a vast selection of products from leading brands and is updated weekly with fresh options. The selection of specialty products, including custom-made stamps and materials for model building, is a particular highlight.

Website Usability

The website's usability is outstanding, with an easy-to-use interface and clear navigation. The online cart function is user-friendly and enables the addition of items for later purchases. The website is also mobile responsive, which is highly useful for users on-the-go.

Returns and Exchanges

Michaels.com has a reliable returns and exchange policy, which is detailed on the website. Users have up until six months from the date of purchase to return an unused product with a receipt. Refunds are issued to the original method of purchase, and store credit is available for returns without receipts.

Promotions and Discounts

Michaels.com offers regular promotions and discounts throughout the year, such as seasonal sales, free shipping, and percentage discounts. Users can also sign up for the Michaels Rewards Program to gain access to exclusive discounts and offers.

Reputation

Michaels.com has an excellent reputation for quality products and outstanding customer service. The company's longevity as a leading retailer in the DIY and craft space speaks for itself.

Payment Options

Michaels.com accepts a variety of payment options, including all major credit cards, PayPal accounts, and e-gift cards.

Loyalty Programs

The Michaels Rewards program is a loyalty program that enables users to access exclusive discounts and offers, participate in store events, and earn points for each purchase.

Customer Reviews

Michaels.com has excellent customer reviews across multiple platforms (60,000+ reviews with an average of 4 out of 5 stars on Trustpilot). While some customers have had issues with customer service in recent years, the general trend has been highly positive.

Community Involvement

Michaels.com is also active in its community involvement, with a range of initiatives, including support of various charities and sponsorships for community events.

Shipping and Costs

Michaels.com offers a range of shipping options, including standard ground, express, and expedited. The cost of shipping varies depending on the size and weight of the product and the shipping destination. Alternatively, users can choose free in-store pickup, which is available within hours of purchase. In conclusion, Michaels.com offers an excellent user experience for those in search of quality DIY and craft supplies. While the pricing may be higher than other online retailers, the product selection, customer service, and overall value for money make it a reliable and reputable choice for those in need of craft and DIY supplies.

Michaels Recent User Reviews

User Rating

5 stars

120

4 stars

26

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Reviewer Name: Judi Ginty

Review Submission Date: 2022-12-23

Review Title: Great selection & service at Richmond north …
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Review Description: I was very impressed with the Richmond North location, Staff were pleasant, and very helpful in directing me to locations where I could find 2 specific kinds and sizes of photo albums. Selection was great! Store was clean! Service and checkout quick and accurate.

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Reviewer Name: Thomas

Review Submission Date: 2022-12-22

Review Title: Carolyn and Marie provided excellent…
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Review Description: Carolyn and Marie provided excellent service. They made sure to inform me of the store’s promotional sales.

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Reviewer Name: L.F

Review Submission Date: 2022-12-21

Review Title: Despite not having exactly what I…
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Review Description: Despite not having exactly what I needed, my cashier, Tyiona (sorry if I couldn’t read her name right on the paper), was amazing. I recently lost my young child and became overwhelmed when I was short in cash that I broke down. I have been waiting for a new debit card and she applied a coupon to help me afford what I needed to create a keepsake of his flowers. Her immediate assistance and compassion was appreciated immensely and I’m a grateful she was at the register that day.Thank you.

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Reviewer Name: Ethel Williams

Review Submission Date: 2022-12-18

Review Title: Enjoy shopping at Michaels always…
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Review Description: Enjoy shopping at Michaels always pleasant and clean with everything in order.

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Reviewer Name: Crystal Serenity

Review Submission Date: 2022-12-16

Review Title: If I could give zero stars
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Review Description: If I could give zero stars, I would. The worst customer service I have ever dealt with in my life!!!!

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Reviewer Name: Tracey Stover

Review Submission Date: 2022-12-16

Review Title: I Hate Self Checkout
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Review Description: I visited the Michael’s in Pelham New York. I notice they have four self check out lines and only two cashier lines!! I see the directions your store is heading and I don’t like self check out at all!!!

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Reviewer Name: Ashley

Review Submission Date: 2022-12-15

Review Title: Unauthorized purchases being placed from my account
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Review Description: I’ve had an online account for a year or two but haven’t used it in a while. Just this last week I got an email confirming an order (I didn’t make). I checked my online account and sure enough, someone tried ordering a cricut with my card on file but having it sent to their address. Luckily the order was cancelled, probably because my card space was limited. I haven’t heard back from customer service but this should have never happened to begin with.

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Reviewer Name: Jen Lawrence

Review Submission Date: 2022-12-13

Review Title: When placing an order for pickup same…
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Review Description: When placing an order for pickup same day, it’s never ready and their excuse is we have over a hundred orders…don’t offer the service then? Also same day delivery takes forever and then the order doesn’t get closed out and you get emailed and texted about it for days and when you try to talk to someone at the Bellingham Ma store they are 100% of the time rude.

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Reviewer Name: B B

Review Submission Date: 2022-12-11

Review Title: ALERT!!!!!!!
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Review Description: ALERT! ALERT! ALERT! first time purchase online for xmas gift -- a week later started receiving mails for other purchases ready for pick up in another state!!! disputed and had new card issued. WHAT???? michaels you are not able to protect your own website?????? shame on you!

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Reviewer Name: Crystal Wozniak

Review Submission Date: 2022-12-11

Review Title: Poor customer service
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Review Description: I recently bought frames from Michaels, that are now on sale, so I called customer service to see if they would price adjust. Because I bought them 8 days ago (and not 7) they won’t adjust the price. But I can return the other ones (which returns are good for 60 days) and rebuy for the discounted price. Dumbest thing ever, creating more work for both myself and employees, and extremely poor customer service.