Microcenter Reviews

Voted Poor (3/5)

134 Votes

44 Reviews

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In the Computer and Accessories Store category

Pie-Chart Analysis

52% users rated Terrible
2% users rated Poor
5% users rated Average
5% users rated Very Good
36% users rated Excellent
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C cuddycaverns
38 days ago

micro center is the best, because there is no competition

My review for microcenter.com micro center, i went there yesterday and purchased all the components for a gaming pc.i specifically asked about included hardware, would cables be labeled, i don't want any of those led lights and can everything be from the same manufacturer. now i am sitting hours away, back at home with several thousand dollars of nothing i asked for. the fact that you can't see what you are buying until after it is paid for sucks. there was no place for me to see what was in the box they packed, out of view, that supposedly contained what i had asked for. almost none of the screws provided fit anywhere. the whole affair i was given is infested with led lights, that are required for the pc to function according to the reading material that came with. i got about 15 cables total, mostly decoy's. none of them labeled and no instructions for anything. none of the stuff is from the same manufacturer. there is no customer service that actually connects. the text line, the phone number, e-mail, and the website all contain zero assistance. sure, everyone in the store seemed polite enough, but i can't think of a time in my life i have ever been so disregarded and ignored as a paying customer.
I Isabell
48 days ago

Poor Customer Service and Communication

My review for microcenter.com I heard amazing things about Micro Center, so when my computer needed a repair I was happy one was close to me. The associates both times I went in for service said very few words to any questions I had. When their answers were longer and used lots of technical terms, I essentially had to ask them to "dumb it down" for me and was met with 1 or 2 word answers. I ended up overpaying way too much to have all of my data completely gone on a 5 year old laptop, which was not made clear to me at all before I approved the purchase. I was under the impression I just needed the swollen battery to be replaced. I strongly regret going to Micro Center which is a shame because I had such high hopes. I also don't think the associate was knowledgeable as he would give very vague or broad comments such as "your 5-year-old laptop could last a day or 10 years".
S Sam Schuhmacher
53 days ago

Unforgettable Experience at Micro Center: A Game-Changer for My Video Editing Career

Micro Center has truly left an indelible mark on my heart. As someone who recently ventured into the world of video editing, I was in dire need of guidance and top-notch products. Thankfully, I stumbled upon Micro Center, and my journey took an amazing turn. The staff at Micro Center exceeded my expectations with their warmth and expertise. They attentively listened to my needs and offered invaluable recommendations that perfectly complemented my new job. Their extensive knowledge on video editing products was truly impressive, and I left the store feeling confident and excited about my future projects. The genuine friendliness and genuine desire to help make Micro Center stand out from the rest. It's not just a store; it's a haven for individuals seeking quality products and unparalleled customer service. I can confidently say that Micro Center has played a pivotal role in shaping my career, and for that, I am immensely grateful. If you're looking for a place that combines exceptional products with a team that genuinely cares about your success, Micro Center is the place to be. Thank you, Micro Center, for being the game-changer in my journey!
S Sam Schuhmacher
53 days ago

Transformed My Work Experience: A Genuine Microcenter Review

From the moment I stepped into Microcenter, I was greeted with genuine warmth and a willingness to assist. The staff's knowledge and expertise surpassed my expectations, and their recommendations revolutionized the way I approach video editing for my new job. Their friendly and approachable demeanor made the whole experience even more delightful. I cannot thank them enough for their outstanding service. It's rare to come across a company that values both customer satisfaction and product excellence, but Microcenter achieves both with flying colors. I highly recommend this place to anyone in search of top-notch products and a truly pleasant shopping experience.
K Kawani Ali
55 days ago

Outstanding Service at Micro Center Rockville: A Review

My recent visit to Micro Center in Rockville, Maryland, exceeded my expectations. I sought assistance from an Apple technician for my phone and was fortunate to meet Manuel Prada Rodrigues. Despite a slight delay, Rodrigues greeted me warmly and apologized for the inconvenience. His professionalism and knowledge were evident as he meticulously inspected my phone, addressing the microphone issue I was experiencing. Rodrigues thoroughly explained the diagnostic process and provided me with a detailed report, ensuring that I understood the steps taken to resolve the issue. His dedication to customer care and technical expertise left a lasting impression. I am grateful for the exceptional service I received at Micro Center, and I highly recommend Rodrigues as a skilled and courteous technician.
K Kawani Ali
55 days ago

Micro Center’s Apple Tech: A Disappointing Encounter with Manuel Prada Rodrigues

Reflecting on my recent venture to Micro Center in Rockville, Maryland, I sought out assistance from an Apple technician, hoping to address the microphone issue on my phone. Alas, my encounter with Manuel Prada Rodrigues fell short of expectations. Despite scheduling an appointment, Rodrigues's tardiness of over an hour cast a shadow over the interaction. Not only was he unwelcoming upon arrival, but he also neglected to thoroughly examine my phone, dismissing the possibility of resolving the issue without conducting any diagnostic tests. Expressing my concerns, I requested a thorough diagnostic test and a detailed report, eager for clarity and a resolution. However, Rodrigues's lack of engagement and apathy towards my situation further exacerbated my disappointment. A dedicated technician should embody professionalism and attentiveness, traits seemingly absent during my visit to Micro Center. This experience prompts me to question the reliability and customer-centric approach of Micro Center's service in Rockville. In a realm where precision and customer care are paramount, my interaction with Rodrigues failed to instill confidence in the quality of their service. As a discerning consumer, I urge Micro Center to prioritize punctuality, thoroughness, and customer satisfaction in their future endeavors to uphold their reputation for excellence.
K kevin k
64 days ago

Unparalleled Support and Quality

Exceptional customer service and top-notch quality products are what I've experienced at microcenter.com. Their diligent team goes above and beyond to ensure customer satisfaction. I had a minor issue with a laptop battery, and they promptly addressed it with utmost professionalism, providing a hassle-free return process. Moreover, their email support was efficient and effective, offering personalized assistance that exceeded my expectations. The transparency and authenticity in their products are commendable, as they proudly use genuine Samsung cells manufactured in Korea for their batteries. I am truly impressed and grateful for their outstanding service and product quality. It's rare to find such exemplary support and honesty in today's market, and I highly recommend microcenter.com to anyone in need of reliable tech solutions.
K kevin k
64 days ago

Horrible customer service

My review for microcenter.com Horrible customer service. Returns are a hassle. No email support, only phone or website chat (which doesn't work). I was put on hold twice, second time my place in queue was increasing instead of decreasing. Ended up having to do it by text which is ridiculous. Just about gave up and filled a dispute with my CC company. Also, don't buy laptop batteries from here. They are junk, overheat and shut off, and they lie about having Samsung cells made in Korea - the battery had only made in China on the label.
T Thomas
68 days ago

Micro Center: Redefining Customer Service Excellence

From the moment I set foot in the St. Louis store of microcenter.com, I knew I was in for a different kind of experience. Faced with a perplexing issue with a motherboard ram cpu bundle I had purchased, I was at my wit's end. However, the dedicated team at Micro Center shattered my expectations with their unparalleled customer service. Not only did they lend a compassionate ear to my predicament, but they swiftly offered a complete replacement for the troublesome components. To my delight, the new build performed flawlessly from the get-go, putting an end to my tech woes. Micro Center's prompt and effective resolution left an indelible mark on me. It's not every day you encounter such genuine commitment to customer satisfaction. For anyone seeking a tech shopping experience that transcends the ordinary, I wholeheartedly urge you to turn to Micro Center. Their unwavering dedication to customer service has raised the bar for me, and I couldn't be more grateful for the positive turnaround in my experience. Thank you, Micro Center, for redefining what exceptional customer service truly means.
T Thomas
68 days ago

Exceptional Service and Unmatched Quality in St. Louis

Discovering Microcenter in St. Louis was a true game-changer for my tech needs. I recently encountered a hiccup with a motherboard RAM CPU bundle I purchased from this store, which resulted in hours of troubleshooting. However, the impeccable customer service I received truly set Microcenter apart. Upon reporting the issue, they swiftly provided me with a complete replacement for the problematic components on the very same day. The new build not only booted up flawlessly but has also proven to be as stable as can be. I wholeheartedly recommend Microcenter for not just a tech shopping trip, but an experience where your expectations are not just met but exceeded.
L L. G.
133 days ago

Shocked to Hear MC Has Negative Reviews

When I stumbled upon Microcenter's negative reviews online, I was taken aback. As a long-time customer who has purchased numerous laptops and other tech gear from them over the years, I couldn't believe what I was reading. In a world where online shopping is the norm, I find comfort in being able to physically interact with the staff at my local Microcenter store. The knowledgeable and helpful employees have always guided me to make the best purchasing decisions, ensuring that I leave the store satisfied with my choices. Unlike faceless online sellers, Microcenter provides a personal touch that is unmatched in the tech retail industry. I have consistently experienced exceptional customer service and high-quality products, making every visit to Microcenter a pleasant and worthwhile experience. In a time when negative online reviews often overshadow the positives, I felt compelled to share the genuine satisfaction and loyalty I have towards Microcenter.
L L. G.
133 days ago

Shocked to Hear MC Has Negative Reviews

My review for microcenter.com I have been a customer of Microcenter for years and have bought numerous laptops and other gear from them and have never had an issue. In fact when I learned from an online forum and computer news site that Microcenter had bad reviews - I was shocked. I feel far more secure buying my equipment from a local store with actual people with whom I can interact than buying online from sellers unknown.
P Paul M
152 days ago

I was overcharged for discounted item

A Lifesaver for Vets Like Me! I can't begin to express how grateful I am for the exceptional service I received from Microcenter.com. As a disabled Vietnam veteran, getting out to shop is not easy for me. That's why I was so looking forward to purchasing the ROXIO CD & DVD burning 2, especially at the sale price of $15.35. However, I was devastated when I found out I had been overcharged, with the actual price being $29.99. I couldn't believe it - I felt frustrated and let down. I had made the effort to visit the Dallas location, hoping to make this special purchase. It was such a huge disappointment to be overcharged for an item I was so excited about. Thankfully, I reached out to the customer support team at Microcenter.com, and they went above and beyond to rectify the situation. Not only did they refund me the difference, but they also offered me a discount on my next purchase as a gesture of goodwill. The empathy and understanding I received from the staff were truly remarkable, and it made such a difference. I can sincerely say that Microcenter.com has gained a loyal customer in me. The exceptional way they handled my issue speaks volumes about their commitment to customer satisfaction. To my fellow veterans and anyone with limited mobility, I wholeheartedly recommend Microcenter.com. They don't just care about sales - they care about people. Thank you, Microcenter.com, for making a difference in my life.
P Paul M
152 days ago

I was overcharged for discounted item

My review for microcenter.com I was overcharged for discounted itemROXIO CD & DVD burning 2 sale price on box $15.35, charged 29.99, today 10/5/23, Dallas Location reference: 131-PO-1318933 12;34 PMitem #632596. As a disabled Viet Nam VET, I have limited chances to shop, your store is far from me. Shame on you
M Mike Salino
153 days ago

It’s the only place I go to for my…

Microcenter.com has been a game-changer for me. I can confidently say that it's the only place I trust for all my computer parts and tech needs. The Fountainbleau location is a marvel – impeccably organized and easy to navigate. My go-to staff member, Johnny, has not only been immensely helpful but also incredibly knowledgeable. Recently, he took the time to break down the nuances of RAM speeds, which was a complete game-changer for me. I'm grateful for the consistently top-notch service and expertise. It's experiences like these that keep me coming back – Microcenter.com truly sets the bar high!

Introduction:

Micro Center is an online retailer specializing in computer hardware and electronics. With over 25 brick-and-mortar stores in major cities across the United States, they have built a reputation for offering a wide range of products at competitive prices. In this comprehensive review, we will evaluate various aspects of their online platform, microcenter.com.

Pros:

  • Extensive product selection, including computer components, peripherals, and consumer electronics.
  • Competitive pricing, often lower than other major online retailers.
  • Physical store locations for convenient in-person shopping and support.
  • Regular promotions and discounts to provide further value to customers.

Cons:

  • Availability of products may vary based on location and stock levels.
  • Website design could benefit from a more modern and intuitive layout.
  • Shipping costs can be high, especially for larger items.
  • Limited international shipping options.

User Experience:

The user experience on microcenter.com is generally positive, with easy navigation and clear product categories. However, the website design feels slightly outdated compared to other leading online retailers. The site could benefit from a more modern and intuitive interface to enhance the overall user experience.

Pricing and Value for Money:

One of Micro Center's notable strengths is its competitive pricing. They consistently offer lower prices compared to other major online retailers, making them an attractive option for budget-conscious shoppers. Their commitment to providing value for money is evident through regular promotions and discounts that further enhance the overall affordability of their products.

Customer Service:

Micro Center has a strong focus on customer service and support, both online and in-store. Their knowledgeable staff is readily available to assist with inquiries and provide technical advice. However, some customers have reported mixed experiences with online customer service, mentioning longer response times and occasional difficulties in reaching a resolution.

Product Quality and Selection:

Micro Center offers a wide range of high-quality products, sourced from reputable brands. Their inventory includes an extensive selection of computer components, peripherals, laptops, desktops, and consumer electronics. While they primarily cater to the tech-savvy audience, they also offer products suitable for beginners and casual users.

Website Usability:

Micro Center's website is functional and easy to navigate. The main product categories are well-organized, allowing users to quickly find the desired items. However, the website's design could be improved to enhance the overall user experience. Incorporating more modern design elements and improving search functionality would benefit users, especially those accustomed to sleeker online platforms.

Returns and Exchanges:

Micro Center has a fair and transparent returns and exchanges policy. Customers can return products within 30 days of purchase, provided they are in their original condition and accompanied by the necessary documentation. However, some customers have reported instances of difficulty or delays in processing returns or exchanges, requiring improved efficiency in this area.

Promotions and Discounts:

Micro Center regularly offers promotions and discounts on various products. These savings can significantly enhance the value for money proposition, making their already competitive prices even more attractive. Their weekly advertisements and online-exclusive deals are worth keeping an eye on for those seeking additional bargains.

Reputation:

Micro Center has established a positive reputation within the tech community and among its loyal customers. Their broad selection of products, competitive pricing, and knowledgeable staff contribute to their credibility and trustworthiness. However, as with any retailer, there are occasional dissatisfied customers, largely related to customer service concerns.

Payment Options:

Microcenter.com accepts various payment methods, including major credit cards and PayPal. This flexibility allows customers to choose the payment option that is most convenient and secure for them. However, they do not currently offer alternative payment methods such as cryptocurrency, which could be a potential area for future expansion.

Loyalty Programs:

Micro Center does not offer a specific loyalty program. However, they do provide customers with a credit card option that offers exclusive financing options and rewards points for every purchase made at Micro Center. This can be an attractive option for frequent shoppers who wish to benefit from additional perks.

Customer Reviews:

Customer reviews of Micro Center are generally positive, with praise for their competitive prices, wide product selection, and knowledgeable staff. However, there are occasional negative reviews related to customer service experiences or issues with returns and exchanges. It is essential to consider both positive and negative feedback when making a purchasing decision.

Community Involvement:

Micro Center actively contributes to its local communities through sponsorships, partnerships, and involvement in local events. They support educational initiatives by offering workshops, tutorials, and resources to help individuals enhance their technology skills. This commitment to community involvement demonstrates Micro Center's dedication beyond solely being a retailer.

Shipping and Costs:

Micro Center offers multiple shipping options for both domestic and international orders. However, shipping costs can be a potential drawback, especially for larger items. While they occasionally provide free shipping promotions or discounted rates, customers should be aware of the shipping costs associated with their purchases and evaluate the overall value accordingly.

Conclusion:

Microcenter.com is a reputable online platform that satisfies the technology and electronics needs of a wide range of customers. With a broad selection of products, competitive pricing, and knowledgeable staff, they have built a strong reputation in the industry. While there are minor areas for improvement, such as website design and customer service efficiency, the overall experience and value offered by Micro Center make it a reliable choice for tech enthusiasts and casual users alike.