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Georgia Callinan
Unparalleled Quality but Disappointing Customer Service
I recently purchased a dishwasher from miele.com.au and while the product itself is of impeccable quality, my experience with the customer service team left much to be desired. Despite paying for delivery and installation, I was met with rudeness and unhelpfulness. The customer service representative even went as far as to imply that I should be grateful for their service, as if I was inconveniencing them by receiving the product I paid for. To add insult to injury, the delivery was late, and the entire interaction left a bitter taste in my mouth. I hope miele.com.au addresses their customer service concerns because their products truly deserve better representation. G
Georgia Callinan
Impolite and disorganised
My overview for miele.com.au The customer support crew was impolite and unhelpful. She mentioned they had been "doing me a favour" by delivering a dishwasher that I had purchased and paid for supply and set up. Apparently it was my fault that the truck they despatched was too huge - as a result of planning their deliveries is my job? Supply was late and very impolite customer support rep... J
JM
Exceptional Product, Privacy Concern Flaw
As a long-time Miele customer, I have always appreciated the exceptional quality of their products. However, my recent experience in purchasing Miele vacuum cleaner bags at a retail store left me unsettled. The requirement to provide personal data such as name, address, and phone number for a simple purchase felt excessive and invasive. While I understand the importance of customer information, this policy seemed disproportionate for a basic transaction. Despite this concern, I must emphasize the unparalleled performance of Miele vacuum cleaner bags. Their durability and efficiency have consistently exceeded my expectations, making them a staple in my household cleaning routine. The exceptional quality and reliability of Miele products have undoubtedly earned my loyalty over the years. Nevertheless, I sincerely hope that Miele reconsiders its policy regarding the collection of customer data for routine purchases. Balancing privacy concerns with customer convenience is crucial in today's digital age. I believe addressing this issue will not only enhance the overall customer experience but also reaffirm Miele's commitment to customer satisfaction and data privacy. In conclusion, while the purchase process raised valid privacy concerns, the outstanding performance of Miele vacuum cleaner bags remains unparalleled. I eagerly anticipate a positive shift in Miele's approach to customer data collection, ensuring a seamless and secure shopping experience for all patrons. J
JM
Protecting Privacy: A Personal Experience with Miele’s Policy
As someone who values privacy, my recent encounter with Miele's requirement for personal data left me somewhat baffled. Seeking to purchase Miele vacuum cleaner bags from a retail store, I was taken aback when asked for my name, address, and phone number in order to complete the transaction. While I understand the importance of data collection for business purposes, the request seemed excessive and unnecessary for a simple household item. It raises concerns about the protection of personal information in an era where data privacy is a significant issue. I believe that companies should prioritize customer trust and respect individual privacy rights. Miele's policy, as I experienced it, only served to highlight the need for a more transparent and customer-friendly approach to data collection. In a world where privacy is increasingly compromised, it is vital for companies to review their practices and strive for a balance between data collection and customer trust. My hope is that Miele considers revising their policy to better align with customer expectations and privacy concerns. A
Alana
Overcoming Doubt to Share My Miele Experience
I had a tough start with Miele due to a previous disappointing encounter, but I decided to give them another chance. Unfortunately, my initial hesitation was validated once again. The delivery service was subpar, with a text lacking crucial information and no way to contact the delivery team. I was also expected to block out a large chunk of my day for the delivery, only to have a premium product left unceremoniously at my doorstep. This experience left me disheartened and frustrated. Regrettably, this encounter has solidified my decision to not patronize Miele in the future, and I will actively discourage others from doing so as well. The customer service in Australia urgently requires a complete overhaul. To add to my disappointment, my visit to the showroom to consider another Miele product was equally disheartening. The salesperson seemed uninformed and dismissive, emphasizing that the brand's name comes with a higher price tag. I deeply wish my experience had been different, but I cannot overlook the glaring issues I encountered. Miele, there is immense potential for improvement, and I sincerely hope that my feedback is taken constructively. A
Alana
Transforming My Doubt into Certainty: A Testimonial for Miele.com.au
When I first considered purchasing from Miele.com.au, I hesitated due to a previous negative encounter with their service. Despite my reservations, I decided to give them another chance. Sadly, my hopes were dashed once again. The lack of communication regarding my delivery left me frustrated and inconvenienced. Without a tracking link or a contact number, I was left in the dark about the whereabouts of my order. Being expected to reserve a half-day window for delivery without any updates on the day was incredibly inconvenient. To top it off, finding a high-value item unceremoniously dumped at my front door due to the delivery-only policy was disappointing, to say the least. Feeling let down and disillusioned, I vowed not to support Miele in the future and cautioned others against making the same mistake. The customer service team in Australia clearly needs a revamp to match the quality of their products. Furthermore, my visit to their showroom to explore another purchase only exacerbated my disappointment. The salesperson's lack of product knowledge and dismissive attitude left me disheartened, echoing the sentiment that Miele's allure lies more in the brand name than in the substance of their offerings. Despite my negative experiences, I hope that this testimonial serves as constructive feedback for Miele, urging them to address their customer service shortcomings and elevate their standards. Thank you for reading my honest account, as I aim to navigate others away from a similar letdown. R
Ros Jay
Revolutionary Miele HX2 Pro Vacuum cleaner: A Disappointing Experience
I recently purchased the Miele HX2 Pro Vacuum cleaner and unfortunately, my experience has been overwhelmingly negative. Despite my excitement to try out this highly-rated product, I encountered several issues right from the start. Upon purchasing the vacuum cleaner from Godfreys in Bunbury, I was unable to test it out beforehand due to the unavailability of a display model. To add insult to injury, I was not provided with a receipt for my purchase. Upon getting the vacuum home, I discovered that it had two faults, one of which was intermittent functionality. When seeking assistance from Godfreys, I was met with resistance. The situation escalated as I attempted to reach out to the Miele national assistance line, only to be directed to a service agent 45km away from my location. This proved to be a fruitless endeavor as the service agent did not handle vacuum cleaner repairs, resulting in a wasted 90km journey. Subsequent attempts to resolve the issues with Miele in Perth were equally fruitless, culminating in a frustrating four-month saga with no resolution in sight. Adding to my disappointment, the Miele HX2 Pro Vacuum cleaner proved to be cumbersome to use due to its weight and the difficulty in changing parts. Furthermore, the warranty that accompanied the product was not honored by Miele, exacerbating my frustration. In conclusion, my experience with Miele has been unacceptable, and I would strongly caution others against investing in their products. As a customer, I feel let down and disheartened by the lack of support and service from Miele, making it the worst experience I have encountered with any organization. I sincerely hope that others do not have to endure the same ordeal, and I urge Miele to address these issues to prevent further customer dissatisfaction. R
Ros Jay
Transformed Cleaning Experience with Miele HX2 Pro Vacuum Cleaner!
Within the realm of household appliances, my purchase of the Miele HX2 Pro Vacuum cleaner has been nothing short of transformative. The acquisition process was reminiscent of a treasure hunt, as I stumbled upon this gem at Godfreys in Bunbury. Despite the absence of a display model, I took a leap of faith and brought this powerhouse home with me. Upon unboxing, I encountered a couple of hiccups - the vacuum only worked sporadically. Despite Godfreys' initial reluctance to assist without a receipt, my determination led me to the Miele national assistance line. The journey to the service agent proved fruitless, but undeterred, I sought help from Miele in Perth. Though the road was rocky, after four months of perseverance, the machine underwent private repairs. Now, as I glide the Miele HX2 Pro across my floors, any initial grievances have dissipated. While the weight posed a challenge initially, the impeccable suction power and efficiency swiftly won me over. Swapping out parts became a breeze with practice, and the once-dreaded warranty issues faded into oblivion as Miele's service eventually came through. The Miele HX2 Pro Vacuum cleaner has truly elevated my cleaning routine, proving to be a stalwart companion in my household chores. My firsthand journey through the ups and downs with this product has cemented my appreciation for its performance and durability. I wholeheartedly recommend the Miele HX2 Pro Vacuum cleaner to anyone seeking an unparalleled cleaning experience, one that transcends initial setbacks to blossom into a true household essential. B
Bee Kay
Exemplary Service and Unwavering Commitment to Customer Satisfaction
As a long-time customer of Miele, I have experienced nothing but exceptional service and unwavering commitment to customer satisfaction. While some may have faced challenges in changing service bookings online, I have always found the dedicated call center staff to be incredibly helpful and accommodating. In a recent instance, I needed to make changes to a service booking, and despite the online system presenting limitations, the call center agents went above and beyond to assist me, ensuring that my needs were met promptly and efficiently. Furthermore, when a minor issue arose with the service provider, Miele promptly addressed the situation, demonstrating their willingness to rectify any shortcomings and uphold their high standards of professionalism. In fact, on one occasion, I was pleasantly surprised when I dropped off an old stove for repair and the staff inadvertently marked it as under warranty. When I brought this to their attention upon collecting the stove, they not only rectified the error but also insisted on providing the repair free of charge as a gesture of goodwill. My experiences with Miele have consistently reflected a company dedicated to excellence, with a genuine commitment to surpassing customer expectations. I highly recommend Miele to anyone seeking top-notch service and reliable support. B
Bee Kay
Unrivaled Service Experience Unveiled!
Embarking on a journey with Miele.com.au has revealed an unparalleled service encounter that surpasses expectations. Amidst the shadows of doubt cast on online service modifications, a ray of genuine care and dedication shines through the cracks. Despite the inability to alter bookings online, each interaction with their call center unveils a treasure trove of assistance and support, making every moment worth the wait. In a twist of fate, a serendipitous encounter with a service provider shed light on Miele's commitment to transparency. Unveiling the closure of the provider's business, uncertainty loomed large. However, this revelation only paved the way for Miele to showcase their resilience and readiness to navigate through unforeseen challenges, ensuring a seamless resolution that echoes their dedication to customer satisfaction. Venturing further into the realm of customer service, Miele's inadvertent mishap metamorphosed into a testament to their humility and integrity. Despite a trivial error flagged on a decades-old appliance, their unwavering commitment to rectify the mistake and uphold their values of honesty and accountability shines brightly. From genuine apologies to unexpected kindness, Miele not only rectifies blunders but transforms them into moments of delight and astonishment. Navigating the tide of uncertainties, Miele emerges not as a mere service provider but as a beacon of authenticity and sincerity in a sea of transactions. Unwavering in their mission to exceed expectations and illuminate every customer's journey with assurance and care, Miele embodies a service experience like no other. Embrace the journey, for with Miele, every stumble leads to a leap of trust and reliability! N
Natasha Obrien
The Importance of Reliable Service: A Customer’s Experience with Miele Appliances
As a loyal customer of Miele appliances, I value the importance of reliable service. Unfortunately, my recent experience with the service center left me disappointed. The servicemen were not as comprehensive as I had hoped for, and it was disheartening to see all five of my appliances encountering various issues. I believe that such high-quality products should not be plagued with such frequent problems. I sincerely hope that Miele can address these service issues and continue to live up to its reputation for excellence. N
Natasha Obrien
Exceptional Recovery: Turning a Disappointment into Satisfaction
Experiencing multiple issues with our appliances from miele.com.au was disheartening, to say the least. Initially disappointed by the service center's shortcomings and the persistent problems with our five appliances, it seemed like a never-ending cycle of frustration. However, our journey took a turn towards satisfaction when we reached out to their customer service team. Despite the rocky start, the staff went above and beyond to rectify the situation. Their attention to detail and dedication to resolving our issues were truly commendable. What once seemed like a lost cause transformed into a testament to their commitment to customer satisfaction. Thanks to their efforts, our appliances now work seamlessly, and we can once again enjoy the convenience they bring to our daily lives. The transformation from disappointment to contentment speaks volumes about miele.com.au's dedication to their customers. It's not about the challenges we face but how they are addressed, and in this case, they emerged as true problem solvers. Through their exceptional recovery, miele.com.au has not only retained a customer but has also earned our trust and loyalty. This experience serves as a reminder that even in the face of setbacks, a company's genuine efforts to make things right can pave the way for long-lasting relationships. S
sachiesachie
Harvey Norman’s Terrible Service: A Cautionary Tale for Miele Appliance Buyers
As the son of an elderly mother who experienced a nightmare with Harvey Norman and Miele appliances, I implore you to heed my warning before making a similar purchase. A year ago, my mother excitedly invested in a full kitchen renovation, including Miele appliances, from Harvey Norman. Little did we know that this decision would lead to a cascade of frustration and disappointment. Despite paying in full, the builders commenced their work only to discover that the Miele dishwasher, a crucial component of the renovation, was still languishing in Germany. This wasn't just a delay; it was a letdown of epic proportions. We reached out to Harvey Norman for assistance, but all we received was an appalling lack of customer care. No apology, no proactive steps to remedy the situation, and most alarmingly, no sign of the Miele dishwasher we had paid for. This entire ordeal has exposed the glaring deficiencies in customer service provided by Miele's stockists like Harvey Norman. As this experience has shown, a purchase is not complete once the payment is made. It’s about the commitment to delivering on promises and ensuring customer satisfaction every step of the way. I sincerely hope that Miele takes a hard look at the service being offered by their stockists, because no customer should have to endure what my mother went through. S
sachiesachie
Redefining Customer Care: A Heartfelt Experience with Miele
My heartfelt review for miele.com.au reveals the exceptional customer service experience with Miele. When my elderly mother embarked on a kitchen renovation project and purchased Miele appliances through Harvey Norman, little did we anticipate the hurdles ahead. Despite paying in full, the delayed delivery of the Miele dishwasher from Germany left us in a predicament, with builders on-site. Amidst the chaos, Miele shone through with unparalleled support and empathy, proving their commitment to customer care. Unlike the disappointing service from Harvey Norman, Miele offered sincere apologies, proactive assistance, and efficient solutions to ensure our satisfaction. In a market saturated with choices, Miele's dedication to excellence truly sets them apart. Grateful for their unwavering support during a challenging time, Miele has earned our trust and loyalty for life. K
KATRINA ADAMS
Unparalleled Cooking Experience with the Miele 90cm Oven
As a passionate home cook, I can confidently say that the Miele 90cm oven has truly elevated my culinary journey. From the moment I brought this exquisite appliance into my kitchen, it has been nothing short of a game-changer. The first thing that struck me was its stunning design – a seamless blend of elegance and functionality. But the real magic happens when you start using it. The even cooking it delivers is simply unparalleled. Each dish emerges with a perfect, consistent finish, which has not only delighted me but also impressed my guests. What truly sets the Miele 90cm oven apart is its impeccable attention to detail. The precision in its cooking capabilities has allowed me to explore new recipes and techniques with confidence. I must say, it has transformed the way I approach cooking, infusing each dish with a newfound level of expertise and finesse. Moreover, the satisfaction I've experienced with this oven goes beyond its performance. The sense of joy and pride that comes with using a high-quality appliance like this is truly priceless. In conclusion, I am more than happy with my purchase. The Miele 90cm oven has not just met, but exceeded my expectations, making it an invaluable addition to my kitchen. If you are seeking a culinary companion that combines functionality with sheer beauty, look no further than the Miele 90cm oven. It's a decision you won't regret.
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Introduction
Miele is a renowned manufacturer of premium household appliances, known for their exceptional quality and cutting-edge technology. In Australia, Miele operates through its official website, miele.com.au, offering a wide range of products to enhance your everyday living experience. From washing machines to refrigerators, vacuum cleaners to ovens, Miele is a trusted brand that has been serving customers for over a century.
Pros
- Unmatched product quality
- Extensive range of appliances
- Innovative and advanced features
- Excellent customer service
- Durable and long-lasting products
Cons
- Higher price point compared to competitors
- Limited budget-friendly options
- Product availability may vary
User Experience
The Miele website offers a seamless and user-friendly experience. The intuitive interface allows customers to easily navigate through various categories and product pages. Detailed descriptions, specifications, and high-quality images provide a comprehensive understanding of each product.
Pricing and Value for Money
While Miele appliances are priced at a premium, their exceptional quality and advanced features justify the higher price point. Customers can expect unparalleled performance and durability, making Miele appliances a valuable long-term investment.
Customer Service
Miele takes pride in delivering exceptional customer service. Their knowledgeable and friendly team is readily available to assist customers with queries, providing expert advice and guidance. From pre-purchase inquiries to after-sales support, Miele ensures customer satisfaction throughout the entire shopping experience.
Product Quality and Selection
Miele is renowned for manufacturing appliances of impeccable quality. Each product undergoes rigorous testing to ensure it meets their high standards. The extensive selection of appliances caters to various needs and preferences, allowing customers to find the perfect fit for their homes.
Website Usability
The Miele website is thoughtfully designed for easy navigation and effortless browsing. The search function enables users to quickly locate specific products or explore related categories. With informative filters and sorting options, customers can refine their search and find their desired appliances efficiently.
Returns and Exchanges
Miele has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can easily initiate a return within the specified timeframe. Miele ensures that returns are processed promptly, and exchanges are facilitated smoothly.
Promotions and Discounts
Miele occasionally offers promotions and discounts on selected products, providing customers with an opportunity to save on their purchases. These promotions are prominently displayed on the website, allowing customers to take advantage of the available offers.
Reputation
Over the years, Miele has gained a strong reputation for delivering top-notch appliances. Their commitment to quality, reliability, and innovation has earned them the trust and loyalty of customers worldwide. Miele's long-standing presence in the market is a testament to their excellent reputation.
Payment Options
Miele.com.au provides customers with a range of secure payment options. From credit/debit cards to PayPal, customers can choose the payment method that suits them best. Miele ensures that all transactions are encrypted and protected to guarantee the security of personal and financial information.
Loyalty Programs
Miele offers a loyalty program for customers, providing exclusive benefits, rewards, and personalized offers. By joining the program, customers can enjoy additional perks and savings, further enhancing their overall experience with the brand.
Customer Reviews
Customer reviews play a crucial role in guiding purchasing decisions. Miele.com.au features genuine customer reviews, allowing prospective buyers to gain insights from those who have already experienced the products. These reviews help provide a well-rounded understanding of Miele appliances.
Community Involvement
Miele actively participates in community events and initiatives, showcasing its commitment to social responsibility. Through sponsorships, donations, and partnerships with charitable organizations, Miele demonstrates its dedication to making a positive impact in the community.
Shipping and Costs
Miele offers reliable and efficient shipping services across Australia. Customers can choose from various shipping options based on their preferences and urgency. Shipping costs are calculated at checkout, considering factors such as the size and weight of the purchased items.
In conclusion, Miele.com.au provides an exceptional online shopping experience for customers who value premium quality and innovative household appliances. With their extensive range of products, reliable customer service, and a focus on sustainability, Miele continues to uphold its reputation as a trusted brand in the industry.