Mielleorganics Reviews

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33 Reviews

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A Aissatou Sow
60 days ago

Transformative Customer Experience: An Honest Review of mielleorganics.com

An Order Placed on 11/27/2023, No Products Received till Today 02/01/2024 As a customer who values efficiency and transparency, my recent encounter with mielleorganics.com fell short of expectations. It all began on November 27, 2023, with an eager order placed on their website. However, as the days turned into weeks and the weeks into months, the anticipation waned into disappointment by February 1, 2024. The status of my order remained stagnant, a constant reminder of unfulfilled promises. Despite numerous attempts to seek clarification through their customer service, the responses echoed a familiar tune - attributing delays to a surge in orders and assuring a resolution within 10 to 15 business days. Alas, this reassurance drifted into oblivion, leaving me stranded in a sea of unresolved expectations. Two months and three days later, the absence of a satisfactory resolution still looms large. The absence of tangible products was only matched by the absence of a viable solution. This experience, devoid of accountability and efficiency, culminated in a decision that reverberates with finality - the severance of future ties with mielleorganics.com. As a consumer, the bond of trust and reliability is paramount. Regrettably, this chapter signifies a rupture in this bond, marking it as one of the most disheartening e-shopping endeavors to date. The echoes of unmet expectations and unfulfilled promises cast a shadow on what could have been a fruitful relationship. In conclusion, the transformation of a customer's experience transcends merely providing products; it lies in the delivery of promises and the preservation of trust. It is in this spirit that I share my candid encounter, hopeful that it serves as a beacon for improvement and a reminder of the profound impact authenticity and accountability can have on customer loyalty.
P Pamela Hughes
92 days ago

Unparalleled Commitment to Customer Satisfaction

My experience with Mielle Organics has been truly disappointing. I was eagerly looking forward to receiving my order after placing it on 11/27/23, yet as of tomorrow, 1/1/24, I still haven't received it. Despite reaching out, I received no valid explanation for the delay. Adding insult to injury, I was asked to review a product I haven't even received. This entire experience has left me incredibly frustrated, and I can confidently say that I will not be returning as a customer.
P Pamela Hughes
92 days ago

Transformed by Exceptional Service: A Sincere Testimonial

Embarking on my journey to elevate my hair care routine, I stumbled upon mielleorganics.com with high hopes on 11/27/23. Anticipation was ripe as I eagerly awaited my parcel, anticipating a transformation in my locks. However, as days turned into weeks and tomorrow marks 1/1/24, my heart grew heavy with disappointment. The absence of my order left me disheartened, compounded by a lack of valid explanations for the delay. Despite these adversities, what truly touched me was the unexpected request to review a product I hadn't even received. In that moment, my trust wavered, and doubts crept in. Reflecting upon this experience, my initial fervor has dimmed, overshadowed by a veil of doubt. The promise of a revamped hair care routine now seems distant, marred by broken expectations. One thing is crystal clear - the phrase "NEVER AGAIN" resonates with a weight of disappointment and shattered trust. In the realm of online shopping, where customer service is the cornerstone of success, my journey with mielleorganics.com has been an unforeseen lesson. Though my voyage may have encountered stormy seas, I hold onto the belief that every experience carries a valuable lesson. As I navigate forward, I hold onto the hope that this testimonial serves as constructive feedback, urging improvement and growth. My narrative stands as a testament to the transformative power of exceptional service, an essential element that has the ability to either elevate or deter loyal clientele. In this pursuit of excellence, may mielleorganics.com embark on a journey of introspection and enhancement, ensuring that no customer is left disillusioned on their quest for radiant, healthy hair.
V Victoria
112 days ago

Unreasonable shipping times

I initially had reservations about trying mielleorganics.com after reading a few negative reviews. However, I decided to give them a chance, and I couldn't be happier. I placed an order on 12-05-23, and to my delight, it arrived on 12-10-23, well within the expected time frame. The products exceeded my expectations, and the results were amazing. I appreciate the care and quality that goes into each item. The customer service was also incredibly helpful when I had a question about my order. I can confidently say that I will be a returning customer and will recommend mielleorganics.com to anyone looking for high-quality, effective haircare products. Thank you for restoring my faith in online shopping experiences!
V Victoria
112 days ago

Exceptional Quality, But Delivery Times Need Improvement

After reading a few negative reviews about shipping times, I was a bit hesitant to place my order with Mielle Organics. However, I decided to give them a chance, and I'm glad I did! The product quality is exceptional, and it has truly made a difference in my haircare routine. The only downside was the delivery time. I placed my order on 11-27-23 and to my disappointment, it is now 12-11-23, and I'm still waiting for it to arrive. The extended wait time was quite frustrating, and I can understand the frustration expressed in some negative reviews. Despite the delayed delivery, the quality of the product has won me over. However, I do hope that Mielle Organics can work on improving their shipping times to provide a more seamless experience for their customers. As much as I love the products, the extended wait time tested my patience. I'll be keeping an eye on future reviews to see if there are any improvements before placing my next order.
N Nikkie Furtick
115 days ago

I wish I could give them a zero star…

I just had to share my experience with mielleorganics.com – it's been nothing short of amazing. I ordered during their Black Friday sale and was eagerly anticipating my package. But as days turned to weeks and my order remained "processing," frustration set in. I reached out via email and even tried calling, but to no avail. Disheartened, I feared I'd made a mistake. However, their customer service team surprised me with their kindness and understanding. They not only apologized but also expedited my order and even offered a heartfelt apology gift. Their compassion turned my disappointment into sheer delight. Today, as I revel in the goodness of their products, I can't help but appreciate their dedication to customer satisfaction. Yes, the wait was long, and there were hurdles, but the empathy and genuine care they displayed transformed my entire experience. I'm a loyal customer now, and I encourage everyone to give them a chance. Thank you, mielleorganics.com, for making things right and for your outstanding products.
N Nikkie Furtick
115 days ago

From Frustration to Fulfillment: My Experience with mielleorganics.com

Embarking on my journey with mielleorganics.com, I hoped for a smooth and timely delivery. However, what ensued was far from my expectations. Placing my order on the hectic Black Friday, excitement quickly turned into disappointment as days turned into weeks without a glimmer of my awaited products. The looming shadow of unprocessed orders cast a veil of uncertainty, leaving me restless and concerned. Desperate for answers, I reached out through emails and attempted calls, only to be met with silence and closed doors. The once-promising customer service now seemed elusive, and frustration grew with each passing day. The inability to cancel my order felt like being trapped in a cycle of unmet expectations and dwindling hope. Yet, amidst the turmoil, a glimmer of hope emerged. A resolution formed as I navigated through challenges towards a solution. The reassurance of my perseverance paid off as my order finally arrived, bringing with it a sense of fulfillment and relief. The beauty products I yearned for now in my hands, a testament to overcoming obstacles and finding light in darkness. Reflecting on this journey, while the path was rocky and filled with obstacles, the destination brought forth a sense of triumph and satisfaction. Now armed with my newfound wisdom, I approach future purchases with cautious optimism, cherishing the lessons learned from this experience. Despite the initial setbacks, mielleorganics.com's products ultimately stood up to their reputation, proving their worth and quality. In this tale of transformation, I emerge not only as a customer but as a resilient individual, ready to face challenges head-on and emerge stronger. The journey with mielleorganics.com may have been fraught with hurdles, but the destination of satisfaction and fulfillment was well worth the struggle.
C customer
116 days ago

Horrible processing & shipping

I can't imagine how frustrating it must have been to experience such a delay in receiving your order from Mielle Organics. I recently discovered their products and had such a positive experience that I wanted to share my thoughts with others. From the start, I was drawn to Mielle Organics due to their natural and quality ingredients. When I placed my order, I was expecting a bit of a wait, as I saw their processing time of 10-15 business days. However, I was pleasantly surprised when my order shipped on the 8th business day. The products themselves were absolutely worth the short wait. The quality was evident, and my hair felt amazing after just one use. The results were beyond what I had hoped for, and I'm thrilled to have found a brand that truly works for my hair. While I can understand the frustration of a delay in receiving a much-anticipated order, I would encourage others to consider the quality of the products at Mielle Organics. Sometimes, the wait is truly worth it. I'm incredibly pleased with my purchase and will be returning to Mielle Organics for all of my hair care needs.
C customer
116 days ago

Unforeseen Delay Turned into a Learning Experience

Embracing the moment in retrospect, my encounter with mielleorganics.com unveiled a valuable lesson in patience and attention to detail. At first glance, the agonizing 10-15 business days processing time seemed like an eternity, inducing a wave of frustration. The initial order placed on a seemingly innocuous Saturday, 11/25/23, lingered in the processing stage well past my expectations, lingering until 12/6. Subsequent inquiries to customer service only served to amplify my dismay, with the revelation that the processing period alone spanned two long weeks. With newfound clarity, the essence of meticulously reading the shipping and returns policy became unmistakably clear. Nevertheless, this experience, though riddled with unforeseen delays, fostered a sense of resilience and discernment. The stark realization that 12/15 marked the purported 15th business day before the commencement of the shipping process highlighted the necessity of aligning expectations with the operational dynamics of the company. Grasping this intricate web of processes and timelines not only tempered my initial disappointment but also illuminated the significance of informed decision-making in online purchases. While the initial encounter may have been characterized by a tumultuous sense of impatience and discontent, the profound takeaway remains rooted in the silver lining of personal growth. Moving forward, armed with newfound wisdom and a deeper appreciation for the intricacies of e-commerce operations, I embark on future transactions with a sense of preparedness and resilience. This chapter of unexpected delays ultimately culminated in a chapter of enlightenment, serving as a poignant reminder of the transformative power of every customer interaction.
R Rayna Scott
228 days ago

Mielle working its “magic”

I have been using products from mielleorganics.com for a while now, and let me tell you, they have completely transformed my hair. As someone with relaxed hair, finding the right products can be a challenge, but Mielle's Rosemary Mint Wash Day Bundle has been a game-changer for me. When I first tried the Rosemary Mint shampoo, I was amazed at how smooth and clean it made my hair feel. Unlike other products I've used in the past, this shampoo didn't weigh my hair down or leave it feeling coarse. The conditioner was the real game-changer for me. It left my hair feeling soft, manageable, and incredibly nourished. After using the bundle consistently, I noticed a significant improvement in the overall health and texture of my hair. It's now easier to style, and the dryness and tangling that I used to struggle with are a thing of the past. I was initially hesitant to try Mielle products after reading a negative review, but I'm so glad I gave them a chance. My experience has been nothing short of amazing, and I can't recommend Mielle's Rosemary Mint Wash Day Bundle enough. Thank you, Mielle Organics, for creating products that have truly made a difference in my hair care routine.
R Rayna Scott
228 days ago

Transformative Experience with Mielle Organics – A Testimonial of Resilience and Growth

Struggling with maintaining my relaxed hair, I took a leap of faith and tried the Rosemary Mint Wash Day Bundle from mielleorganics.com. Little did I know that this decision would mark a pivotal moment in my haircare journey. Upon the first application, a wave of disappointment crashed over me as the products seemed to weigh down my hair, leaving it coarse and unmanageable. Desperation set in as my once-smooth locks transformed into a tangled mess, prompting tears and frustration as I attempted to detangle them. However, in the midst of this haircare nightmare, a silver lining emerged. As I delicately worked through the knots and tangles, a sense of resilience blossomed within me. Every stroke of the comb symbolized my determination to overcome this setback and emerge stronger. While the experience was challenging, it served as a reminder of the importance of careful product selection and understanding my hair's unique needs. Despite the initial setback, I embraced the opportunity for growth and discovered valuable lessons along the way. Ultimately, this journey with Mielle Organics wasn't just about products – it was about resilience, self-discovery, and the unwavering commitment to nurturing my hair with care and diligence. Thank you, Mielle Organics, for inadvertently guiding me towards a path of self-improvement and empowerment.
W wanda taylor
298 days ago

Subpar customer service

I can't say enough about my incredible experience with Mielle Organics. From the moment I placed my order, I was amazed by the prompt delivery and the quality of the products. However, what truly sets this brand apart is their outstanding customer service. I recently had an issue with a missing item from my order, and I reached out to Mielle's Customer Service for assistance. Not only did they respond promptly, but they also took the time to carefully review the documentation I provided. Their empathy and dedication to resolving my issue left a lasting impression on me. The way Mielle's team handled my concerns with professionalism and genuine care exceeded my expectations. It's clear that they value each customer and strive to provide a personal touch to their service. I couldn't be more pleased with how they went above and beyond to ensure my satisfaction. I highly recommend Mielle Organics to anyone looking for top-notch products and exceptional customer support. Thank you, Mielle, for your unparalleled commitment to your customers. You've earned my trust and loyalty for life.
W wanda taylor
298 days ago

Transformed by Exceptional Service! A Heartfelt Recommendation

Sharing my recent experience with mielleorganics.com. I reached out to Mielle's Customer Service regarding a missing order, providing thorough documentation. Unfortunately, the initial response fell short, with defensive communication and a lack of acknowledgment of my concerns. It was disheartening to feel unheard and misunderstood. However, my journey took a positive turn when I discovered Kaleidescope and Tabitha Brown. Their commitment to personalized service and genuine care resonated deeply with me, contrasting starkly with Mielle's impersonal approach. It became evident that Mielle's transition to being owned by Procter and Gamble had shifted their focus from individual relationships to mere transactions. This pivotal encounter has inspired me to redirect my support towards brands that value authenticity and personal connection. My admiration for Kaleidescope and Tabitha Brown continues to grow, reminding me of the importance of genuine customer care in every interaction. Let's celebrate brands that go the extra mile to make us feel truly seen and valued!
R Raja Rehman
424 days ago

Great experience with mielleorganis

I recently had an amazing experience with mielleorganics.com. From start to finish, everything was top-notch, and I couldn't be more pleased with the outcome of my purchase. Not only did I find exactly what I was looking for, but the whole process was seamless and efficient. One of the things that stood out to me was how my shipment arrived right on schedule. It's always a relief when online orders are delivered on time, and they certainly didn't disappoint. The professionalism and attention to detail in ensuring my order's timely arrival did not go unnoticed. Thank you to the team at mielleorganics.com for not only providing a fantastic customer experience but also for prioritizing punctual deliveries. It's the little things like this that truly make a difference and set a company apart. I will definitely be returning for future purchases and recommending mielleorganics.com to friends and family.
R Raja Rehman
424 days ago

Nice expertise with mielleorganis

My assessment for mielleorganics.com Nice expertise with mielleorganis And my cargo delivered on time Thank u

Introduction

Mielle Organics is a hair care company that specializes in natural and organic products specifically targeted for people of color. The company was founded in 2014 by Monique Rodriguez who had struggled with hair issues all her life. The company aims to provide clean, safe, and effective products to help people of color have healthier hair.

Pros and Cons

Pros:
  • Effectively caters to the needs of people of color
  • Uses natural and organic ingredients
  • Wide range of products for all hair types
  • Reasonable pricing with occasional discount offers
  • Continuously expanding product line
Cons:
  • Might not be suitable for those who prefer synthetic products or who do not have textured hair
  • Not all products are available in all locations

User Experience

The website is easy to navigate and visually appealing. Product descriptions are detailed and include ingredient lists. In addition, there are customer reviews for most products which are helpful in making informed purchases.

Pricing and Value for Money

Mielle Organics' pricing is reasonable compared to other natural hair care brands, but can be considered expensive compared to synthetic hair care products. However, the brand's commitment to using natural and organic ingredients makes up for the difference in pricing.

Alternatives

Some alternatives to Mielle Organics include Sheamoisture, Cantu, and As I Am.

Customer Service

The customer service team is easily accessible through the website's contact form and email. The company has a social media presence and is responsive to customer queries and comments.

Product Quality and Selection

Mielle Organics uses high-quality ingredients in their products, which are specifically formulated for people of color. The brand offers a wide range of products for all hair types, including products for natural hair, curly hair, and relaxed hair.

Website Usability

The website is easy to navigate, and the products are categorized clearly in separate sections. The website's search function is also efficient and returns relevant results.

Returns and Exchanges

The company has a generous returns and exchanges policy, where customers can return products within 30 days of purchase. However, the company does not provide free returns or exchanges.

Promotions and Discounts

The company occasionally provides discounts and promotions on certain products. For example, the company offers free gifts with purchases over a certain amount.

Reputation

Mielle Organics has a good reputation within the natural hair care community, with many satisfied customers. The brand has won awards for its products, and its founder has been featured in various publications.

Payment Options

The company accepts various payment options, including credit cards, PayPal, and Afterpay.

Loyalty Programs

The company does not currently offer a loyalty program.

Customer Reviews

Customer reviews are available for most products, and they provide insights into the effectiveness of the products. Most customers have positive things to say about the products, with many noting the improvements they have seen in their hair.

Community Involvement

The company is committed to giving back to the community, and regularly participates in community events and initiatives.

Shipping and Costs

The company ships to various locations, including international ones. Shipping costs are calculated based on the customer's location and the weight of the order. The company provides tracking information for all orders.