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MilkBasket is an online grocery delivery platform that aims to simplify the daily grocery shopping experience of people in India. The platform offers a wide range of groceries, including fruits, vegetables, milk, bread, eggs, and other daily essentials. Launched in 2015, the platform has gained a strong customer base in major cities across India, including Delhi, Mumbai, Bengaluru, and Pune.

Pros and Cons

  • Convenient and timely delivery
  • Wide range of products available
  • User-friendly mobile app
  • Flexible subscription plans
  • Slightly higher prices compared to local stores
  • Delivery charges applicable on orders below a certain amount
  • Limited delivery locations

User Experience

MilkBasket offers a seamless user experience through its website and mobile app. The platform's interface is intuitive and easy to navigate, making it easy for customers to find and order the products they need. The mobile app is especially impressive, allowing customers to place orders in just a few clicks. The company's delivery system is also commendable, with timely and hassle-free deliveries.

Pricing and Value for Money

MilkBasket's pricing is slightly higher compared to local stores, but the platform's convenience and timely delivery make up for it. The company's flexible subscription plans and frequent promotions and discounts also offer good value for money.


MilkBasket faces stiff competition from other online grocery platforms such as BigBasket, Grofers, and Amazon Pantry. Each platform has its own unique strengths and weaknesses, and customers can choose the one that best meets their needs and preferences.

Customer Service

MilkBasket's customer service is efficient and responsive, with a dedicated helpline and email support. Customers can also submit their queries through the platform's mobile app. The company's customer service team is quick to resolve any issues or complaints, ensuring a smooth and satisfactory experience for customers.

Product Quality and Selection

MilkBasket offers a good selection of high-quality products, including fresh fruits and vegetables, dairy products, bakery items, and other household essentials. The platform sources its products directly from local farmers and vendors, ensuring their freshness and quality.

Website Usability

MilkBasket's website is well-designed and user-friendly, with clear and concise product descriptions and prices. The platform's intuitive search function and easy checkout process make it easy for customers to place their orders.

Returns and Exchanges

MilkBasket allows customers to return or exchange products within a specified period, provided they are in good condition and have not been used. The platform's customer service team facilitates the return or exchange process, ensuring a seamless experience for customers.

Promotions and Discounts

MilkBasket offers frequent promotions and discounts, including cashback offers, free delivery, and discounts on specific products. The platform also has a loyalty program that rewards customers with cashback on every purchase.


MilkBasket has built a strong reputation in the Indian market, with a high level of customer satisfaction and trust. The platform's timely delivery, good product quality, and efficient customer service have earned it a loyal customer base.

Payment Options

MilkBasket supports multiple payment options, including online payment through credit/debit cards, net banking, and UPI. Customers can also choose to pay cash on delivery.

Loyalty Programs

MilkBasket's loyalty program rewards customers with cashback on every purchase. The cashback can be redeemed against future purchases, making it a valuable incentive for regular customers.

Customer Reviews

Customers have praised MilkBasket for its convenient and timely delivery, good product quality, and efficient customer service. However, some customers have expressed concerns about the platform's slightly higher prices compared to local stores.

Community Involvement

MilkBasket has a strong focus on community involvement, with initiatives such as sourcing products from local farmers and vendors, and donating surplus food to charities and shelters.

Shipping and Costs

MilkBasket charges a delivery fee on orders below a certain amount, with free delivery available for larger orders. The platform offers same-day, next-day, and scheduled delivery options, depending on the customer's preferences. Overall, MilkBasket's shipping costs are reasonable and provide good value for money.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...