Users Voice for Minted

27% users rated Terrible
1% users rated Poor
0% users rated Average
3% users rated Very Good
68% users rated Excellent
Pie Chart Review Representation for Minted
Minted Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.2 1.2 3.7 4.8 4.5
Oct 2022 4.6 1.4 1.3 2.5 4.3 3.6
Nov 2022 3.9 1.1 1.4 3 2.4 4.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.8 1.3 1.4 5 1.7 4.1
Line Chart for Rating of peer stores

minted.com

dhgate.com

booking.com

rakuten.com

lookfantastic.com

greenmangaming.com

Detailed Minted Review by

Introduction

Minted.com is an online marketplace that specializes in offering unique stationery, home decor, and art designs sourced from independent artists. The company was founded in 2007 and has grown to become one of the leading online marketplaces for original artwork and creative designs.

Pros and Cons

Pros:
  • Offers unique and original designs
  • Has a wide selection of products
  • Products are sourced from independent artists
  • Easy to navigate website
  • Offers free shipping on all art prints in the US
Cons:
  • Higher price range compared to other home decor and art retailers
  • Longer shipping time than some competitors
  • Not all designs are customizable
  • Limited selection of products in certain categories

User Experience

Minted.com provides a user-friendly experience with easy navigation of the website. Users can browse items by category, color, style, and more, making it easier to find the perfect item. Additionally, the website is well-organized with clear pricing, product descriptions, and high-quality photos.

Pricing and Value for Money

Minted.com offers unique designs that come at a higher price point. While their prices may be higher than some competitors, buyers are investing in quality artwork that is sourced from independent artists. Additionally, they offer frequent promotions that provide added value for money.

Alternatives

Some Minted.com alternatives that offer similar products include Society6, Redbubble, and Fine Art America. All three companies offer unique designs and artwork from independent artists as well.

Customer Service

Minted.com provides excellent customer service. Their team is available via phone, email, and live chat to answer any questions or concerns. Additionally, they offer assistance with custom designs, invitations, and more, ensuring customers receive the exact product they are looking for.

Product Quality and Selection

Minted.com offers a wide selection of products, including stationery, home decor, and art prints. With each product sourced from independent artists, buyers can expect high quality and unique designs. Additionally, they offer customizable items, which adds to the versatility of their product lineup.

Website Usability

Minted.com offers a user-friendly website that is easy to navigate. The website is well-organized with clear product descriptions and high-quality photos. The search function is also easy to use and helps buyers find exactly what they are looking for.

Returns and Exchanges

Minted.com offers a 100% satisfaction guarantee on all their products. If buyers are not satisfied, they can return or exchange their item within 60 days of purchase.

Promotions and Discounts

Minted.com offers frequent promotions and discounts, making their products more accessible to buyers. They have seasonal sales, limited-time offers, and exclusive discounts for newsletter subscribers.

Reputation

Minted.com has an excellent reputation for offering unique and high-quality designs. They have received positive reviews from satisfied customers and have been featured in various media outlets, including Forbes and The Wall Street Journal.

Payment Options

Minted.com accepts all major credit cards, PayPal, and Apple Pay, offering buyers flexibility in their payment methods.

Loyalty Programs

Minted.com offers a referral program where buyers can receive $25 off their next purchase for every friend they refer.

Customer Reviews

Minted.com has received positive reviews from satisfied customers. They have an A+ rating with the Better Business Bureau and excellent ratings on various review sites.

Community Involvement

Minted.com is committed to supporting and empowering independent artists. They have various programs in place that provide artists with opportunities to showcase their designs and connect with potential buyers.

Shipping and Costs

Minted.com offers free standard shipping on all art prints in the US. Shipping costs for other products vary, depending on the item's size and weight. They also offer expedited shipping options for an additional fee.

Minted Recent User Reviews

User Rating

5 stars

31

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Reviewer Name: Anne

Review Submission Date: 2022-12-22

Review Title: Received wrong order, customer service solved my issue
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Review Description: Minted sent me the wrong holiday cards that were meant for another family. When I called their customer service, the first 2 customer reps hung up on me. The 3rd customer rep was very helpful and has helped remedy the situation.

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Reviewer Name: Katherine

Review Submission Date: 2022-12-22

Review Title: Excellent Product & Customer Service
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Review Description: I have been using Minted for years and love the products and that my holiday card envelopes come labeled with everyone's address! For my holiday cards this year, there was a shipping issue that was not able to be resolved with the carrier and the customer service provided by Minted was above and beyond since it truly was the carrier.

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Reviewer Name: Denise Meng

Review Submission Date: 2022-12-21

Review Title: Way to make it right!
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Review Description: Aside from my cards being absolutely amazing, the customer service of minted was beyond compare. My order was late but they did everything possible to correct it and make sure I got my cards before I left town. Customer service was responsive along the way and even offered shipping options to accommodate my travel plandms! What a perfect example of how to make it right when things don’t go right. Thank you so much I will order from you again!

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Reviewer Name: Sarah McAllister

Review Submission Date: 2022-12-21

Review Title: DO NOT TRUST MINTED
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Review Description: DO NOT TRUST MINTED. I ordered Christmas cards AND paid $40 for 3 day shipping. Here we are 2 weeks later and I STILL have not received my order. There was a delay on MINTED's side because they thought I wanted to replace a photo. It took 3 different emails on 3 different days to tell them EVERY time, "I DO NOT WANT TO REPLACE A PHOTO". By the 3rd email, I clearly stated "PLEASE CANCEL MY ORDER IF IT CANNOT ARRIVE ON THE 19TH". The customer service is a joke. They are rude and unhelpful...even though this is a mistake on their end.

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Reviewer Name: Erica Stith

Review Submission Date: 2022-12-21

Review Title: MINTED DOES NOT STAND BY THEIR REPLACEMENT AND REFUND POLICY
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Review Description: Currently dealing with "Customer Service" on a print flaw issue. I paid close to $200 for 75 Christmas cards. There were significant print flaws in the addressing and the photo I paid extra to have printed on the back of the cards. I was promised a 100% refund from a Rep named Carlos and he only processed a $74 refund. 2nd customer service rep stated Carlos was only approved to give me $74 back. I now do not have the quality photos I paid for and Minted does not stand by what they promise

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Reviewer Name: CruzCelina Acosta

Review Submission Date: 2022-12-20

Review Title: They suck!!! proof and printing take forever and you will get your Christmas cards after Christmas!
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Review Description: They suck! Ordered Christmas cards and because of how long their proof and printing process takes (2 weeks just for printing) and it has taken almost a week to make a small design change and not the first time this happens. When you call customer service they don't answer the phone and there's an automated message saying that they are "short staffed". Minted.com, if you are short staffed you shouldn't take orders that you cannot fulfill.

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Reviewer Name: Jessica Simon

Review Submission Date: 2022-12-20

Review Title: Ordered cards on 12/5 with priority one…
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Review Description: Ordered cards on 12/5 with priority one day shipping. Cards still have not shipped. Customer service was unhelpful, insisting I would receive cards tomorrow - though Minted’s website and UPS tracking shows they haven’t shipped. Spent over $400 on holiday cards with nothing to show for it and no help fromcustomer service.

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Reviewer Name: IMac

Review Submission Date: 2022-12-18

Review Title: Extremely disappointed with Minted
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Review Description: Extremely disappointed with Minted. They advertise pre-addressed envelopes and that is the only reason I ordered from them. Received my order last week - no envelopes. Now the delivery date for the envelopes is getting pushed back, so my cards will never get anywhere on time. Should have used Staples one-day service - same quality and cost less than half of Minted…

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Reviewer Name: Reviewer

Review Submission Date: 2022-12-18

Review Title: Just like all the other one star…
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Review Description: Just like all the other one star reviews I have not received my order that was placed on 11/26 and was supposed to be delivered 12/9. After speaking to supervisors and being lied to and guaranteed I’d received my order the next day my delivery date was pushed out yet again this morning to 12/28! I’ve ordered all our holiday cards and all invitations from minted but never again. I can’t get answers or even honesty. Thanks for ruining our tradition of sending out a holiday card. It’s now too late to order form any company.

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Reviewer Name: Stacey Shelly Calhoon

Review Submission Date: 2022-12-18

Review Title: Minted completely misrepresented their…
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Review Description: Minted completely misrepresented their ability to hit a delivery date of my holiday cards -- for the second year in a row!!! How can they have "unexpected demands" two years back to back? There was no notification from the company - just missed deadline without consequence. It is impossible to get a human on the phone to discuss. Minted is just one big disorganized mess of an organization, taking people's money on false promises. Minted is the Ebenezer Scrooge of 2022.

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