Minted Reviews

Voted Average (4/5)

1983 Votes

89 Reviews

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In the Graphic Designer category

Pie-Chart Analysis

28% users rated Terrible
2% users rated Poor
1% users rated Average
4% users rated Very Good
64% users rated Excellent
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N Nancy . Valler
9 days ago

Professional, helpful and friendly Custmer service!

My review for minted.com Professional, helpful and friendly CSR, expressed genuine concern that my order would be completed correctly, and arrive on time. Minted continues to have the best and easiest process for designing paper products and other home & gift items.
S Solange
17 days ago

My experience getting my wedding…

My review for minted.com My experience getting my wedding invitations order and customize with the help of the mindet.com team was beyond amazing, I highly recommended them. Thank you so much. Solange & Robert.
K Keith Fringer
18 days ago

I had a slight issue on my order

My review for minted.com I had a slight issue on my order. The issue was probably more my fault/mistake versus Minted. However, they were quick, responsive, and I was very pleased in the end.
K Kate
32 days ago

Highly Recommend Wedding Consultation Appointment

My review for minted.com I had an incredible experience with my free Wedding Consultation Appointment with Travis. He went above and beyond with incredible customer service, thorough answers to all of my questions, and just overall friendliness. I would highly recommend to anyone who is starting to look into stationary and get Travis, he's the best!
S Seema Goldberg
36 days ago

Some hiccups but some positives

My review for minted.com UPDATE: Minted made efforts to make things better by reaching out after I posted my initial review. I really do appreciate the company's effort in actually caring about how customers feel. So, yes, I was extremely stressed about my initial experience with Minted, but they did reach out to correct the mistakes that were made. ORIGINAL REVIEW:When my Minted order finally came in, I was so stressed about the delivery process that I could not even enjoy the wedding invitations that I ordered. When looking at invitation companies, I priced and quoted several online sellers. I went with Minted because the company indicated that it would have my order ready in one week from the order date if I paid extra for rush shipping and if I approved my proof in a timely fashion. I did both of these things. I paid a considerable amount of money for the invitations and for rush shipping and I reviewed and overviewed my proof and had it approved within 1 hour. The delivery date ended up being 5 days after what was originally promised. I would have gone with another company if I knew my order from Minted would have arrived this late. Also, to make matters worse, the two customer service agents, Gazelle and Genesis, provided me with inaccurate delivery dates and confusing support.
G Giselle Filippini
39 days ago

Great experience

My review for minted.com Great experience! Overall the experience with Minted was great and also the customer service was super helpful when editing my wedding invitation design. I am obsessed with my wedding invitations, they have a simple but elegant classy look with amazing details that give the invitations the special touch. Customer service helped me with all requested changes I had with, text placement, colors, gold foiling. They understood everything that I was requesting which made the process smooth and easy. Also the instructions to assemble your invitations is super easy! I thought I was going to have a hard time but its actually really easy. I also had a lot of fun putting them together. Just put on a netflix movie and get to work :) Assembling my wedding invitations made me appreciate them more. They turned out amazing!
B Barbara
48 days ago

Exemplary Customer Service and Top-Quality Printing

As a patron of minted.com, I am thrilled to share my exceptional experience with their customer service team. From the moment I reached out with inquiries to the final delivery of my printed cards, the support I received was nothing short of outstanding. Not only did minted.com provide great customer service, but the finished printed cards surpassed my expectations in terms of quality. The attention to detail and print clarity truly made my cards stand out. I couldn't be happier with the overall printing and delivery process. Thank you, minted.com, for not only meeting but exceeding my expectations. I highly recommend minted.com to anyone in search of top-notch printing and remarkable customer service.
J Judy Bryan
49 days ago

Exemplary Service and Unwavering Support from Minted

I cannot express my gratitude enough for the exceptional customer service I received from Minted. As a loyal customer, I have always appreciated the seamless address management system and the stunning designs offered on their platform. When I realized I had made a critical error on my New Year's card order by inputting the wrong year, I was devastated. However, Minted's response was truly remarkable. Despite the mistake being entirely mine, Minted's team went above and beyond to rectify the situation. Their prompt and empathetic handling of the issue reassured me that they genuinely cared about my satisfaction. The representatives, Sarah and Barbara, alongside "The Minted Team," displayed a level of dedication and professionalism that is rare to find in today's business landscape. Not only did Minted offer to reprint and ship 110 new cards to me at no additional cost, but they also managed to turn this around within hours, even on a Saturday. This level of attentiveness and commitment to customer satisfaction is truly commendable. Furthermore, the quality of Minted's products has always been impeccable. The colors are true to what is displayed on the website, and the designs have never failed to impress. Our collection of Minted cards throughout the years encapsulates the beautiful journey of our family, and I am grateful to have found a company that not only delivers outstanding products but also unwavering support. I wholeheartedly recommend Minted to anyone in search of a company that prioritizes its customers and consistently delivers exceptional service. Thank you, Minted, for your unparalleled care and understanding. You have undoubtedly earned my trust and loyalty for years to come. Sincerely, Judy B
B Betsy
51 days ago

Unparalleled Selection and Quality

I can't help but gush over the incredible selection of designs at minted.com. The array of options is not only extensive but also absolutely gorgeous. What's more, the ease of customizing these designs is simply unmatched. The best part? The turnaround time is unbelievably fast, and the quality is nothing short of delightful. I am thoroughly impressed with Minted and cannot recommend them highly enough!
J Jodie Mowrey
53 days ago

Exceptional Customer Service and Timely Delivery!

I can't thank Minted.com enough for their exceptional customer service and timely delivery. When I received the new membership kit, I initially thought there was a mix-up with my order. However, the support team immediately sprang into action to reassure me that my main order was on its way. Their follow-up and genuine concern truly amazed me. Not only did I receive my order on time, but I also ended up enjoying the new member packet once I realized it was meant for me. The seamless resolution of the initial confusion, coupled with the high-quality products, has made me a loyal customer of Minted.com. I highly recommend their services to everyone seeking a hassle-free and delightful shopping experience.
J Jodie Mowrey
53 days ago

It was excellent

My review for minted.com It was excellent. I thought I got the wrong package when I got the new membership kit and their support team went into high-gear to make sure my main order was indeed on the way. The follow-up and concern was amazing. And, of course, I got my order on time, and enjoyed the new member packet quite a bit once I figured out it was for me!
X Xiomara Fernandez
57 days ago

Unparalleled Paper Quality and Exceptional Customer Service

Minted.com exceeded all of my expectations. After sampling various options from different vendors, Minted stood out as the absolute best choice due to its unmatched paper quality and customization options. Their sample box was incredibly helpful in making my decision. The paper quality truly impressed me, however, there was a minor issue with the ink color on the envelopes. Upon contacting their customer service, they promptly sent me replacements at absolutely no cost, arriving within 72 hours. This level of dedication and care truly sets Minted apart, and I couldn't be happier with my experience.
X Xiomara Fernandez
57 days ago

Nothing better than Minted

My review for minted.com The paper quality, customer service and customization options are unparalleled. I tried lots of samples from Etsy and other companies but Minted was by far the absolute best. The sample box allowed me to consider all of my options. The paper quality is excellent! My only qualm is that the envelopes were printed with an error in the ink color. I reached out to Minted and they sent replacements at no cost within 72 hours.
K Kristen Buckingham
59 days ago

Exceedingly Disappointed with Minted.com: Promise Broken

After eagerly placing an order with minted.com for a special Christmas gift, I found myself in a frustrating predicament. The promise of a pre-Christmas delivery was the key factor in my decision to choose this company. However, my excitement turned into disappointment when the delivery date suddenly changed to post-Christmas. Despite reaching out to their customer service, the situation only worsened. The delivery date on my account was manipulated, and the subsequent updates only led to further delays. As days turned into weeks, the delivery date seemed to recede further into the future. Despite the reassurances of the customer service representative, my order remains elusive, still in production even a month after the initial purchase. The current estimated delivery date of 12/29 feels like a cruel irony. Regrettably, this experience has left me exceedingly disappointed. The broken promise and the lack of transparency from the customer service team have shattered my trust. Regardless of the eventual outcome of the ordered piece, I am compelled to forgo any future engagements with this company. The dream of a perfect Christmas gift has been overshadowed by the mishandling of my order, and it is a disillusioning experience I am hesitant to revisit.
K Kristen Buckingham
59 days ago

Do not use this company

My review for minted.com Do not use this company. They promised delivery before Christmas when I ordered. I called customer service when it showed delivery would be the day after Christmas. All of a sudden, the delivery date was changed on my account to 12/19. The customer service rep came back on and said my delivery date had been updated. Each day, it increased by another day. I still have not received my order and it has been about month since I ordered. Now it is saying I will get it 12/29. Basically, customer service lied to me about my order and my order is still in production. Very disappointed and I will never use this company again regardless of how the piece turns out.

Introduction

Minted.com is an online marketplace that specializes in offering unique stationery, home decor, and art designs sourced from independent artists. The company was founded in 2007 and has grown to become one of the leading online marketplaces for original artwork and creative designs.

Pros and Cons

Pros:
  • Offers unique and original designs
  • Has a wide selection of products
  • Products are sourced from independent artists
  • Easy to navigate website
  • Offers free shipping on all art prints in the US
Cons:
  • Higher price range compared to other home decor and art retailers
  • Longer shipping time than some competitors
  • Not all designs are customizable
  • Limited selection of products in certain categories

User Experience

Minted.com provides a user-friendly experience with easy navigation of the website. Users can browse items by category, color, style, and more, making it easier to find the perfect item. Additionally, the website is well-organized with clear pricing, product descriptions, and high-quality photos.

Pricing and Value for Money

Minted.com offers unique designs that come at a higher price point. While their prices may be higher than some competitors, buyers are investing in quality artwork that is sourced from independent artists. Additionally, they offer frequent promotions that provide added value for money.

Alternatives

Some Minted.com alternatives that offer similar products include Society6, Redbubble, and Fine Art America. All three companies offer unique designs and artwork from independent artists as well.

Customer Service

Minted.com provides excellent customer service. Their team is available via phone, email, and live chat to answer any questions or concerns. Additionally, they offer assistance with custom designs, invitations, and more, ensuring customers receive the exact product they are looking for.

Product Quality and Selection

Minted.com offers a wide selection of products, including stationery, home decor, and art prints. With each product sourced from independent artists, buyers can expect high quality and unique designs. Additionally, they offer customizable items, which adds to the versatility of their product lineup.

Website Usability

Minted.com offers a user-friendly website that is easy to navigate. The website is well-organized with clear product descriptions and high-quality photos. The search function is also easy to use and helps buyers find exactly what they are looking for.

Returns and Exchanges

Minted.com offers a 100% satisfaction guarantee on all their products. If buyers are not satisfied, they can return or exchange their item within 60 days of purchase.

Promotions and Discounts

Minted.com offers frequent promotions and discounts, making their products more accessible to buyers. They have seasonal sales, limited-time offers, and exclusive discounts for newsletter subscribers.

Reputation

Minted.com has an excellent reputation for offering unique and high-quality designs. They have received positive reviews from satisfied customers and have been featured in various media outlets, including Forbes and The Wall Street Journal.

Payment Options

Minted.com accepts all major credit cards, PayPal, and Apple Pay, offering buyers flexibility in their payment methods.

Loyalty Programs

Minted.com offers a referral program where buyers can receive $25 off their next purchase for every friend they refer.

Customer Reviews

Minted.com has received positive reviews from satisfied customers. They have an A+ rating with the Better Business Bureau and excellent ratings on various review sites.

Community Involvement

Minted.com is committed to supporting and empowering independent artists. They have various programs in place that provide artists with opportunities to showcase their designs and connect with potential buyers.

Shipping and Costs

Minted.com offers free standard shipping on all art prints in the US. Shipping costs for other products vary, depending on the item's size and weight. They also offer expedited shipping options for an additional fee.