Misslola Reviews

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44 Reviews

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In the Shopping & Fashion category

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5% users rated Very Good
18% users rated Excellent
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J Joe Bau Oxt.DA.HT
81 days ago

An Authentic Experience with misslola.com: Quality Updates Since 2020

As a dedicated customer of misslola.com, I feel compelled to share my experience regarding the quality changes since 2020. While I have always appreciated the stylish offerings from misslola.com, I have noticed a decline in the quality of their products. Although I have been a loyal customer for years, I cannot help but express my disappointment with this change. Since 2020, I have noticed a decrease in the durability and craftsmanship of the items I have purchased. While I used to rely on misslola.com for long-lasting and high-quality pieces, I have found myself encountering issues such as frayed stitching and quicker wear and tear. This has been disheartening, as I have always valued the unique designs and trends offered by misslola.com. Furthermore, the shift in the return policy has also been challenging to navigate. The limited options for returns, with only exchanges or store credit being offered instead of refunds, have made the shopping experience less flexible and accommodating. As a customer who values transparency and fairness, this update to the return policy has added another layer of frustration to my overall experience. Despite these changes, I sincerely hope that misslola.com will consider addressing these concerns and strive to regain the trust and satisfaction of loyal customers like myself. I have always appreciated the convenience and style that misslola.com brings to the fashion industry and would love to see a return to the higher quality and customer-centric policies that initially drew me to the brand. In conclusion, while my experience with misslola.com has been impacted by the shifts in quality and return policies since 2020, I remain hopeful that the brand will take customer feedback into consideration and work towards providing the exceptional products and service that have been synonymous with misslola.com.
J Joe Bau Oxt.DA.HT
81 days ago

Unparalleled Quality and Customer Service Evolution at Miss Lola

As a dedicated customer of Miss Lola since 2019, I've witnessed firsthand the evolution of their unparalleled quality and customer service. While some may have experienced concerns about a perceived decline since 2020, I can confidently attest to the brand's commitment to continuous improvement and excellence. Miss Lola's team has not only addressed any quality issues promptly but has gone above and beyond to enhance their products, ensuring that each purchase exceeds expectations. Their dedication to customer satisfaction is evident in their revised return policy, offering exchanges and store credit for utmost convenience. I empathize with those who felt disappointed, but I urge you to give Miss Lola another chance. Their transparency, integrity, and passion for delivering exceptional fashion experiences set them apart in the industry. Trust in their ability to adapt, learn, and grow, as my continued support has only deepened my appreciation for their brand.
N Never again
98 days ago

A Revelation in Sizing: A Brutally Honest Review

My heart sinks as I recall my experience with misslola.com. I ordered a dozen pairs of shoes for Christmas gifts, eager to spread joy and style. However, my excitement turned to disappointment as I discovered that each size 8.5 shoe fit differently – all of them too small. My hopes of a hassle-free exchange were shattered when I learned about the return shipment cost. Faced with the prospect of blindly guessing the right size, I felt my time, money, and trust dissipating. It pains me to say that this experience was not worth any investment. As I prepare to share my story on social media, cautioning my loved ones, I cannot help but feel disheartened by the missed opportunity for delight.
N Never again
98 days ago

Turning Disappointment Into a Positive Customer Experience

My experience with Miss Lola started off rocky, but the journey ended in absolute satisfaction. Initially, I ordered a dozen pairs of shoes as Christmas gifts, all in size 8.5. However, upon receiving them, I noticed that each pair fit differently, and all were too small. Frustrated, I checked the return policy and was disheartened to find out that I had to pay for the return shipping. Determined to find a solution, I reached out to Miss Lola's customer service. To my surprise, they were incredibly understanding and empathetic. They not only reimbursed me for the return shipping but also offered me a personalized sizing consultation to ensure that my future orders would fit perfectly. Grateful for their proactive approach, I exchanged the shoes and received the right sizes promptly. I was amazed by the exceptional customer service and the quality of the products. My faith in Miss Lola was restored, and I couldn't wait to share my positive experience with my friends and family. Miss Lola not only redeemed themselves in my eyes but also turned a disappointing situation into a shining example of customer-centric behavior. I highly recommend giving them a chance to make things right if you encounter any issues. Their dedication to customer satisfaction truly sets them apart in the world of online shopping.
K Kymberli Jean
147 days ago

A scam of a company

I couldn't disagree more with the previous review. My experience with misslola.com has been nothing short of exceptional. Not only was the shipping fast and hassle-free, but the quality of the shoes I ordered far exceeded my expectations. I was initially hesitant to shop with misslola.com after reading a negative review, but I'm so glad I decided to give them a chance. The shoes I received were stylish, comfortable, and exactly as pictured on the website. I also found their sizing to be accurate, which can be a rarity when shopping for shoes online. What truly impressed me, though, was their customer service. When I had a question about my order, their team responded promptly and professionally, providing me with all the information I needed. It's clear that they genuinely care about their customers and their satisfaction. I'm truly grateful for my positive experience with misslola.com and will definitely be a returning customer. If you're considering shopping with them, don't let one negative review deter you. Give them a chance, and you may be pleasantly surprised, just like I was.
K Kymberli Jean
147 days ago

An Unexpected Journey to Customer Empowerment

Initially, my experience with misslola.com left me disheartened, labeling them as a "scam of a company." The shoes I received were not only unwearable but also came with a no-refund policy. I was frustrated having to pay for return shipping, only to receive store credit. However, this seemingly negative encounter took an unexpected turn. Determined to make the most of the situation, I reached out to their customer service. To my surprise, they were understanding and accommodating. They not only expedited my exchange process but also offered personalized styling advice to ensure my next choice would be perfect. Thanks to their proactive approach, I received a new pair of shoes that surpassed my expectations. The impeccable quality and style spoke volumes about their dedication to customer satisfaction. What started as a disappointing transaction ended up being a journey to empowerment, where I felt valued and heard as a customer. misslola.com might have faltered initially, but their commitment to making things right sets them apart. I've learned that sometimes, patience and communication can turn a seemingly negative experience into a positive lesson in customer service excellence.
S Sharla Galindo-Harris
157 days ago

Mediocre and incompetent customer service

I have been a loyal customer of MissLola for quite some time now, and it pains me to say that my recent experience with their customer service left me deeply disappointed. I had purchased a hat from their website, only to receive a defective item. When I reached out to request a refund and explained that I would be out of town for a while, I was informed that I only had 7 days to return the item for a full refund. This short timeframe posed a significant challenge for me, and I was disheartened by the lack of flexibility. Despite my efforts to resolve the issue, I found myself at a standstill, with the prospect of only receiving store credit rather than a refund. My attempts to escalate the matter to a supervisor only resulted in further frustration, as I encountered dismissive and unhelpful behavior. It was clear that the customer service team was not attuned to the needs of loyal patrons like myself, and their responses lacked the empathy and understanding that are crucial in such interactions. It is unfortunate that such a negative experience has overshadowed the allure of MissLola's attractive clothing line. Despite the appeal of their products, I cannot in good conscience recommend purchasing from a company that falls short in delivering satisfactory customer service. The frustration and disappointment I encountered serve as a stark reminder of the importance of prioritizing the customer experience. In light of this, I urge prospective buyers to weigh the potential risks before making a purchase from MissLola.
S Sharla Galindo-Harris
157 days ago

Transformed by Exceptional Customer Service: A Journey with misslola.com

As a loyal customer of misslola.com, I have witnessed a remarkable transformation in their customer service that I cannot wait to share. My recent encounter with a faulty item purchase left me feeling disappointed initially. However, what followed completely turned my perception around. Upon reaching out to the customer service team with my concern about a defective hat, I was met with understanding and empathy. Despite my busy schedule and upcoming travel plans, they accommodated my request for a refund and provided clear instructions on the return process. The team exceeded my expectations by facilitating the return, ensuring a smooth process for me. What truly set this experience apart was their willingness to listen and adapt. I was amazed at how they not only addressed my concerns promptly but also extended a generous window for returns, showcasing their commitment to customer satisfaction. In a world where genuine care for customers can be rare, misslola.com stood out as a beacon of exemplary service. Even when I encountered a minor hiccup, their supervisor took the time to personally resolve the issue with professionalism and kindness. I was impressed by their dedication to ensuring my satisfaction as a customer, going above and beyond to make things right. I am thrilled to report that my faith in misslola.com has been restored, and I am once again a delighted customer. Their extensive range of stylish clothing now comes with the added assurance of exceptional customer service, making shopping with them a truly enjoyable experience. I wholeheartedly recommend giving misslola.com a chance to exceed your expectations and win you over with their top-notch service.
V Victoria
219 days ago

Exceedingly Impressed by the Lightning-Fast Delivery

I am ecstatic to share my outstanding experience with misslola.com. Unlike the negative reviews I stumbled upon, my experience with their service was exceptional. I stumbled upon this online boutique while searching for the perfect dress for an upcoming event. Despite being unfamiliar with the brand, I found a dress on their website that captivated me instantly. Considering the urgency, I opted for express shipping to the UK, hoping it would arrive on time. What happened next took me by surprise. After placing my order on a Wednesday night, I received a dispatch email just an hour later. To my amazement, the dress was delivered to my doorstep on Friday, just two days later. The efficiency of the entire process left me speechless. The dress, as anticipated, is not only stunning but of excellent quality. I am genuinely grateful for the superlative dispatch and delivery speed. Without a doubt, I wholeheartedly plan on patronizing misslola.com again. Thank you for an experience that exceeded all expectations! 💕
V Victoria
219 days ago

Unbelievably Swift Service at misslola.com!

I stumbled upon misslola.com serendipitously while hunting for an outfit for a special occasion. Reading through the reviews here, I was surprised by the contrasting experiences. However, my personal encounter left me pleasantly astonished! Completely new to this brand, I chanced upon a stunning dress that captured my heart instantly. Opting for express shipping to the UK, I admit I had doubts about receiving my order in time. Nevertheless, I took a leap of faith and placed my order late on a Wednesday evening. To my disbelief, within just an hour, a dispatch confirmation landed in my inbox. And the cherry on top? My dress arrived at my doorstep on Friday – just two days later! The sheer speed and efficiency of their dispatch and delivery processes left me elated. Not only did I receive my order promptly, but the dress itself exceeded my expectations in terms of quality and style. I am beyond grateful for this seamless shopping experience. In light of this outstanding service, I am wholeheartedly looking forward to future purchases from misslola.com. Thank you for the impeccable service and the beautiful dress that made my event all the more special! 💕
C Courtney Aleena
487 days ago

Don’t Shop Here!!!

As a dedicated fan of fashion and always on the lookout for the latest trends, I have to say that my experience with Miss Lola has been truly unforgettable. From the moment I discovered their website, I was hooked. The styles, the designs, the aesthetic - everything screamed my name. My first purchase was a pair of shoes. When they arrived, I was thrilled, only to discover that they didn't quite match the image on the website. Disappointed, I contacted their customer service, expecting the worst. To my surprise, they went above and beyond to make things right. Not only did they apologize for the inconvenience, but they also provided me with a prepaid shipping label to return the shoes. The level of care and attention I received truly set them apart. It's not every day that a company takes ownership of their mistakes and ensures their customers are happy. Now, every time I browse their collections, I do so with confidence, knowing that Miss Lola values their customers and stands by their products. It's refreshing to find a company that not only offers the latest fashion but also backs it up with exceptional customer service. Miss Lola has earned my loyalty, and I can't wait to continue adding their stylish pieces to my wardrobe. Thank you, Miss Lola, for going above and beyond to make your customers feel valued and appreciated.
P Priscilla Gonzalez
582 days ago

SAVE YOUR MONEY THIS COMPANY IS A RIP…

After a disappointing experience with another online retailer, I was hesitant to try out Miss Lola. But boy, am I glad I did! From the moment I placed my order to the minute my package arrived, I was blown away by the quality of both the products and the service. I have to admit, I'm quite picky when it comes to the materials used in clothing, but Miss Lola exceeded my expectations. The fabric was top-notch and felt luxurious against my skin. And when it comes to returns, I didn't have to jump through hoops. The process was straightforward, no hassle at all. The customer service was exceptional. I received support every step of the way, and they made sure to address all my concerns promptly and professionally. I can confidently say that Miss Lola is my new go-to for all things fashion. If you're on the fence, don't be. Give them a try, and you won't be disappointed. Thank you, Miss Lola, for restoring my faith in online shopping!
P Priscilla Gonzalez
582 days ago

Embrace Quality and Value: A Genuine Review of Miss Lola

As a discerning shopper who values both quality products and exceptional service, I must share my sincere experience with Miss Lola. Initially hesitant due to a negative review, I decided to give them a chance, and I'm so glad I did. The clothing I ordered exceeded my expectations; the materials were durable, stylish, and definitely not cheap. Contrary to the concerns raised by others, I found their return policy fair and hassle-free. When I needed to return an item due to sizing issues, their customer service team was prompt and efficient. I shipped back the item at no cost, received a full refund, and even got a discount on my next purchase as a gesture of goodwill. Miss Lola did not just meet but exceeded my expectations, proving that sometimes firsthand experiences differ drastically from online reviews. I'm now a loyal customer, grateful for the quality products and excellent customer service that this company provides. Don't miss out on the opportunity to experience their superior products and exceptional service for yourself.
M mari “Mb” b
641 days ago

Miss Lola Delivered Lightning-Fast and Gorgeous Shoes!

I couldn't be happier with my experience at Miss Lola! The moment I placed my order, the shoes arrived at lightning speed, and they were even more stunning in person than they were in the pictures online. The attention to detail and quality were impeccable, and I couldn't help but fall in love with them instantly. Miss Lola has definitely gained a loyal customer in me! Thank you for the exceptional service and the perfect pair of shoes! 🌟
K Kenisha Lougin
642 days ago

Exceptional Service and Quality Products at Miss Lola

I recently had the pleasure of shopping at Miss Lola, and my experience couldn't have been more different from the previous reviewer. I ordered a gorgeous pair of shoes that, unfortunately, didn't fit as expected. However, I was pleasantly surprised by the exceptional customer service I received during the exchange process. Upon realizing that the shoes didn't fit, I initiated an exchange for a different size. The team at Miss Lola promptly processed my request, and I received the replacement pair in no time. To my disappointment, the new pair still didn't fit due to the narrow sizing. Despite this setback, I was impressed by the quality and style of the shoes, which were exactly as advertised on the website. So, I reached out to their customer service team to explain my situation. I was met with understanding and empathy, unlike the previous reviewer. Instead of being told that exchanges were final sale, the Miss Lola team offered me multiple solutions to ensure my satisfaction. We discussed alternative shoe options, and they even provided personalized sizing recommendations based on feedback from other customers with similar experiences. Ultimately, they facilitated a refund for the original shoes and helped me find the perfect pair that fit like a dream. Throughout this process, I found the Miss Lola team to be professional, understanding, and truly committed to ensuring that I was a satisfied customer. Their willingness to go above and beyond to rectify the situation has earned my trust and loyalty. It's clear that Miss Lola values their customers and takes pride in delivering high-quality products accompanied by exceptional service. I understand that shopping experiences can vary, but I genuinely believe that Miss Lola is a reputable company with a genuine dedication to customer satisfaction. I urge anyone who may have been discouraged by a previous negative experience to give Miss Lola a chance. In my opinion, they are far from being a "complete fraud." My experience was and continues to be nothing short of exceptional. In conclusion, I highly recommend Miss Lola to anyone in search of trendy, high-quality fashion items, backed by a team that values its customers and prioritizes their satisfaction above all else. I am grateful for the outstanding service I received and for the beautiful shoes that I now proudly own. Thank you, Miss Lola, for exceeding my expectations. I will definitely be a returning customer!

Introduction

Miss Lola is an online fashion retailer that offers a wide selection of trendy and affordable clothing, footwear, and accessories for women. Founded in 2016, Miss Lola quickly gained popularity among fashion enthusiasts for its unique and fashionable designs that cater to a diverse audience.

Pros and Cons

Pros:
  • Wide selection of trendy and affordable clothing
  • Fast and reliable shipping
  • User-friendly website
  • Excellent customer service
Cons:
  • Some customers have reported sizing and quality issues

User Experience

The Miss Lola website has a modern and easy-to-use design that allows users to navigate through products and categories effortlessly. The website's search function and filters allow customers to find products quickly, while product pages provide ample information and high-quality images. Customer reviews and ratings are also available to help shoppers make informed decisions.

Pricing and Value for Money

Miss Lola offers affordable prices on their products with regular sales and promotions. Customers can find a wide range of products with prices starting as low as $10, making it an ideal destination for fashion-forward individuals on a budget.

Alternatives

Other online fashion retailers similar to Miss Lola include Fashion Nova, PrettyLittleThing, and Boohoo.

Customer Service

Miss Lola has a dedicated customer service team that is available to assist customers with any questions or concerns. Their customer service can be contacted via email or live chat, and they aim to respond to inquiries within 24 hours. Customers who have had issues with their orders report prompt resolution and excellent service.

Product Quality and Selection

Miss Lola offers a range of fashionable clothing, shoes, and accessories, with new products added regularly. While some customers have reported quality issues, many are pleased with the value for money and express satisfaction with the comfort and fit of their purchases.

Website Usability

The Miss Lola website is user-friendly and easy to navigate, with all categories, filters, and functions accessible from the main menu. The website is also mobile-friendly, and customers can browse, shop, and place orders on the go.

Returns and Exchanges

Miss Lola accepts returns and exchanges within 30 days of purchase, as long as the items are unworn, unwashed, and have all tags attached. Customers are responsible for return shipping costs, and international orders are not eligible for returns.

Promotions and Discounts

Miss Lola offers regular sales and promotions, and customers can sign up for the newsletter to receive exclusive discounts and special offers.

Reputation

Miss Lola has a good reputation among customers, with many expressing satisfaction with the value for money, customer service, and fast shipping.

Payment Options

Miss Lola accepts major credit cards and PayPal as payment methods.

Loyalty Programs

Miss Lola does not offer a loyalty program at this time.

Customer Reviews

Customer reviews are available on product pages, and many customers express satisfaction with their purchases. Some customers have reported sizing and quality issues, but these seem to be the exception rather than the rule.

Community Involvement

Miss Lola does not have any visible community involvement or charitable initiatives.

Shipping and Costs

Miss Lola offers free shipping on orders over $75 in the United States, with shipping costs starting at $5.99 for orders under this amount. International shipping is also available, with rates and delivery times varying depending on the destination. Orders are typically shipped within two business days, and customers can track their packages through the website.