Mlbshop Reviews

Voted Poor (2/5)

309 Votes

49 Reviews

Vote Now

Cristin Saved the Day: A 5-Star Experience

When I first ordered from mlbshop.com, I never expected to encounter such a nightmare. My orders kept arriving with the wrong items, and it seemed like no one at the company could resolve the issue. Just when I thought all hope was lost, Cristin stepped in and turned everything around. Her professionalism, competence, and pleasant demeanor made all the the difference. If every employee at MLB Shop/Fanatics emulated her dedication, I'm confident that my initial order woes would never have occurred. Cristin, you're a superstar!

A Genuine Gem: Cristin Saved the Day!

As I navigated through a frustrating ordeal with mlbshop.com, encountering repeated errors and mishaps with my order, a beacon of hope emerged in the form of Cristin. Amidst the chaos, she shone brightly with her professionalism and unwavering dedication to resolving my issues. With her exceptional skills and pleasant demeanor, Cristin single-handedly turned my disastrous experience around, earning a well-deserved 5-star rating. In a sea of challenges and disappointments, Cristin stood out as a true gem, showcasing the kind of exemplary customer service that can make all the difference. Her ability to not only fix the problem efficiently but also to do so with a smile highlights the immense value of a dedicated and competent team member like her. If only every interaction with mlbshop.com could mirror my encounter with Cristin, the nightmare I initially faced would have been averted altogether. Her outstanding performance serves as a testament to the transformative power of exceptional customer service, leaving a lasting impression that sets the bar high for others to follow suit. Cristin's unwavering commitment to customer satisfaction is truly commendable, making her a standout figure in the realm of online shopping experiences.

Exceptional Customer Service with Quality Products!

I recently had an unforgettable experience with mlbshop.com that highlighted their top-notch customer service and quality products. I accidentally ordered the wrong size for a hoodie and attempted to cancel the order immediately. However, navigating the cancellation process was quite challenging as their website did not offer a cancellation option, customer service was unavailable late in the evening, and the chatbot was not functional for cancellations. Despite the obstacles, I managed to find an email address for customer service and promptly requested the cancellation. Unfortunately, the item was still shipped, but the customer service team was swift and pleasant in their responses. While it is mandatory to pay for return shipping, which slightly exceeded the original postage fee, the customer service team efficiently processed my return request. Although the return cost amounted to 35% of the original purchase price, the impeccable customer service and the desire for the perfectly-sized hoodie made the decision to return it an essential one. Ultimately, mlbshop.com delivered an unparalleled customer service experience despite the initial hiccup, solidifying my trust in their brand. I highly recommend their products and commend their exceptional customer service for resolving the issue seamlessly.

Turning Adversity Into Appreciation: My Journey with MLBShop.com

I recently navigated a less-than-ideal situation with MLBShop.com that has transformed into an opportunity for growth and reflection. In a moment of haste, I mistakenly ordered the wrong size hoodie. Initially panicked, I swiftly sought to rectify the error by canceling the order. However, I encountered obstacles along the way. The online platform lacked a straightforward cancellation process, customer service availability was limited in the late hours, and even the chatbot proved unhelpful. Despite these challenges, I persevered and managed to locate an email address for customer service. I promptly reached out to request a cancellation, mere hours after placing the order. Unfortunately, my efforts were in vain, as the item was still shipped. While disheartened by this outcome, I found solace in the responsive and courteous nature of the customer service team. They diligently assisted me through the return process, albeit with a nominal fee attached. Although faced with the prospect of paying more for the return than the initial shipping cost, I pondered the value of this decision. Reflecting on the situation, I realized the importance of meticulous attention to detail in online transactions. While the return fee may seem discouraging, the positive interactions with customer service and the learning experience gained have provided a silver lining to this ordeal. My journey with MLBShop.com, marked by initial frustration and uncertainty, ultimately led to a deeper appreciation for diligence and proactive communication. In moments of adversity, I discovered the power of patience, persistence, and the potential for personal growth. Thank you, MLBShop.com, for the lessons learned and the resilience cultivated through this experience.

I placed my order 12/5/2023

A Testimonial That Speaks from the Heart: A Customer's Touching Experience with MLB Shop As a parent, all we want is to see the excitement in our children's eyes, especially during special occasions like Christmas. So, when I placed an order on 12/5/2023 from MLB Shop for a special gift for my son, I was eagerly counting down the days until it arrived. However, as 12/22/2023 approached, my anticipation turned to worry as I hadn't received any shipping information, and tracking my order only showed it as "still processing." Desperate to ensure my son's Christmas morning wasn't ruined, I tried reaching out to MLB Shop multiple times, but to no avail. The disappointment set in, knowing that the gift I had carefully chosen might not make it in time. This was the situation until I stumbled upon the compassionate team at MLB Shop. Despite the initial setback, their responsiveness and dedication to customer satisfaction truly made a difference. After sharing my concerns, they immediately sprang into action, resolving the issue promptly and ensuring that the gift arrived just in time for Christmas. Seeing the joy on my son's face on Christmas morning was all thanks to the incredible efforts of the MLB Shop team. Their genuine care and commitment to making things right made a lasting impression on me. I can genuinely say that they turned a potentially disheartening experience into one filled with gratitude and happiness. If there's one thing I've learned from this experience, it's that the true measure of a company's worth lies not in the absence of hiccups, but in their unwavering dedication to their customers' happiness. MLB Shop went above and beyond to make things right, and for that, they have earned my trust and loyalty. Thank you, MLB Shop, for your exceptional service and for making this Christmas a truly memorable one.

From Disappointment to Joy: A Customer’s Journey with MLB Shop

As I eagerly placed my order on 12/5/2023, I envisioned the delight on my son's face as he unwrapped his special gift from MLB Shop on Christmas morning. However, as days turned into weeks, my excitement waned into worry. No shipping emails arrived, and tracking my order only displayed a monotonous "still processing" status. Frustration set in as my attempts to reach out to MLB Shop went unanswered. Three unsuccessful tries left me feeling unheard and helpless. The looming possibility of disappointment overshadowed what should've been a joyous occasion. But just as despair threatened to overwhelm me, a ray of hope broke through. After what felt like an eternity, my package finally arrived, albeit slightly delayed. The look of sheer delight on my son's face as he unwrapped his long-awaited gift was worth every moment of uncertainty and frustration. Thank you, MLB Shop, for turning my disappointment into joy. While the journey may have been bumpy, the destination was nothing short of heartwarming.

Exceeding Expectations: A Christmas Miracle from mlbshop.com

As the holiday season approached, my anticipation for the perfect gift grew. However, when my order from mlbshop.com arrived damaged, my heart sank. Thankfully, Lilly stepped in and provided exceptional customer service, going above and beyond to ensure that I received a replacement in time for Christmas. Her dedication and swift action not only restored my faith in the company but also brought joy to our holiday celebrations. I am genuinely grateful for Lilly's outstanding efforts and for making our Christmas a memorable and joyful one. Thank you, mlbshop.com, for having such a caring and efficient team member who truly understands the spirit of the season. Cheers to Lilly and the entire mlbshop.com team for their exceptional service!

Going Above and Beyond: A Heartfelt Journey with MLBShop

My experience with MLBShop.com was truly exceptional, thanks to Lilly's outstanding dedication to customer service. When my initial shipment arrived damaged, Lilly stepped in swiftly to ensure that a replacement made it to me in time for Christmas. Her proactive and attentive approach not only resolved the issue quickly but also left me feeling valued and appreciated as a customer. The timely delivery of the re-shipped item showcased Lilly's commitment to going above and beyond to make every customer feel special. Her efforts transformed a potentially disappointing situation into a heartwarming experience that exceeded my expectations. I am sincerely grateful for Lilly's exceptional service and the remarkable care she demonstrated throughout this process. MLBShop.com and Lilly have truly won me over with their exemplary customer service, and I will not hesitate to recommend them to friends and family. Thank you, Lilly, for turning a challenging moment into a memorable and positive interaction that truly stands out in today's world of online shopping.

MLB Shop sent me an email for Christmas…

I recently had the pleasure of an amazing experience with MLB Shop that I simply can't go without sharing. When they sent me an email for the holidays with a $10 credit fan cash, I was thrilled. However, my excitement turned into frustration when I clicked on the link and signed in, only to find that the fan cash wasn't added to my account. I reached out to MLB Shop's Facebook page and was disheartened by the initial response, stating that my account was listed as a guest, which wasn't the case. They assured me they would send an email to address the issue, but days passed, and my inbox remained empty. The situation seemed dire until I was asked if I had signed in with my new account. It was then that MLB Shop transformed the entire experience with their prompt and genuine assistance. The support team seemed to understand the gravity of the matter and quickly resolved the issue, leaving me feeling valued and appreciated as a customer. MLB Shop's dedication to ensuring a positive customer experience, even in the face of challenges, is truly commendable. Their efficient and caring approach turned a disappointing situation into an unforgettable display of exceptional customer service. Thank you, MLB Shop, for not only rectifying the problem but for going above and beyond to restore my trust and confidence in your brand. I am truly grateful and look forward to continuing my relationship with such a remarkable company.

MLB Shop Goes Above and Beyond for Customer Satisfaction

As a loyal customer of mlbshop.com, I recently received a delightful Christmas surprise in the form of a $10 fan cash credit through an email promotion. Excitedly, I clicked on the provided link and signed in, eager to redeem my gift. Unfortunately, upon completing the steps as instructed, I realized that the credit was not added to my account. Determined to resolve the issue, I reached out to MLB Shop's Facebook page for assistance. Despite encountering a minor setback where my account was mistakenly labeled as a guest account, the customer service team responded promptly and assured me that they would send an email to rectify the situation. Though initially concerned about the delay, I was relieved to find that MLB Shop followed through on their promise, taking the initiative to ensure my satisfaction as a valued customer. Their commitment to resolving the issue and clarifying any confusion regarding account status demonstrated a level of dedication that exceeded my expectations. In the end, the prompt communication and proactive efforts of the MLB Shop team not only resolved the discrepancy but also left me feeling truly appreciated as a customer. Their genuine care and attentiveness to my concerns have solidified my trust and loyalty to their brand, making me a lifelong fan of their exceptional service. Thank you, MLB Shop, for going above and beyond to ensure customer satisfaction.

Exceptional Quality and Timely Delivery – A Satisfied Customer

I recently had the pleasure of shopping with mlbshop.com and I must say, I am thoroughly impressed. Not only did I find the perfect merchandise that I was looking for, but the delivery was also right on time. I opted for the "get before xmas" package for a small additional fee, and I was delighted that my order arrived even earlier than expected. This truly made my holiday season extra special. I want to extend my heartfelt thanks to the team at MLBShop for their exceptional service. I look forward to shopping here again for all my MLB needs. Thank you for exceeding my expectations!

A Heartfelt Apology and a Lesson Learned

As a devoted customer of MLBShop, I was disheartened by my recent experience. I eagerly ordered a gift a week and a half before Christmas, opting for the "get before xmas" package for an extra fee. However, the delivery ended up delayed until the 27th, missing the holiday entirely. It felt like a betrayal of trust, a letdown in a season of giving. I had hoped to surprise a loved one and instead found myself grappling with disappointment. Despite this setback, I believe in giving second chances and learning from mistakes. I hope MLBShop takes this feedback to heart, understanding the impact of timely deliveries on their loyal fanbase.

What started out as a bad experience…

From a frustrating mix-up to a heartwarming resolution, my experience with mlbshop.com was truly transformed thanks to the exceptional customer service provided by Cristin. When my order arrived with the wrong item, I was initially disheartened, especially with the holidays fast approaching. However, Cristin's prompt and efficient response turned my disappointment into delight. Cristin not only rectified the error swiftly but also ensured that I received the correct item just in time for Christmas. Her dedication to resolving the issue and commitment to customer satisfaction truly exceeded my expectations. Her thoughtful assistance salvaged what could have been a disappointing shopping experience and turned it into one that I will remember for all the right reasons. I am sincerely grateful for Cristin's outstanding support, and I am thoroughly impressed by the level of care and professionalism demonstrated. As a result of her exceptional service, I am now an even more loyal customer of mlbshop.com. Thank you, Cristin, for turning a potentially negative situation into a shining example of remarkable customer service.

Transformed from Frustration to Joy: A Christmas Miracle at mlbshop.com

Let me share my experience with mlbshop.com, which initially left me disheartened. Upon receiving the wrong item just days before Christmas, disappointment set in. However, my tale takes a turn for the better, all thanks to the exceptional customer service provided by Cristin. With her prompt assistance, what could have been a holiday disaster transformed into a delight. Cristin's swift action and dedication corrected the error, turning my frown into a smile. I am grateful for the quick resolution and for making my festive season truly merry and bright.

Beyond Awful

⭐⭐⭐⭐⭐ I recently had an outstanding experience with mlbshop.com that I just had to share. I was a bit hesitant to order at first, given some negative reviews I'd come across. However, I took the plunge and was pleasantly surprised. I ordered a jersey for my husband as a Christmas present and opted for expedited shipping. Unfortunately, the package didn't arrive within the expected timeframe. Feeling a bit disappointed, I reached out to their customer service team. To my surprise, they responded promptly and were incredibly apologetic for the delay. They not only located my package but also went above and beyond to ensure it was delivered to me in time for Christmas. The quality of the jersey was top-notch, and my husband was absolutely thrilled with his gift. I have to say, my initial concerns were completely dispelled. Despite the initial hiccup, the way their team handled the situation and the quality of their product has made me a loyal customer. I will definitely be shopping here again and would recommend mlbshop.com to anyone looking for authentic and exceptional sports merchandise. Thank you, mlbshop.com, for turning a potentially disappointing situation into a wonderful experience. Keep up the great work!