Introduction
Mobikwik.com is a mobile wallet and online payment system in India that allows users to perform various financial transactions with just a few clicks using their smartphone or computer. It was established by Bipin Preet Singh and Upasana Taku in 2009 and has become one of the most popular payment apps in the country.
Pros and Cons
Pros:
- Secure payment gateway
- Easy to use interface
- Fast and efficient transactions
- Several payment options available
- Offers various discounts and cashback
Cons:
- Transaction fees charged in some cases.
- Customer support may take longer to respond to queries.
- Not all merchants accept Mobikwik payments.
User Experience
Mobikwik offers a seamless user experience. It is designed for people who want to make online payments in a hassle-free way. The app is easy to navigate, and users can complete transactions with just a few clicks. The app is available for both Android and iOS platforms.
Pricing and Value for Money
Mobikwik charges a transaction fee for some transactions, but it also offers various discounts and cashbacks on payments made through the app. The fees are generally lower than those charged by other payment gateways. Overall, Mobikwik provides good value for money.
Alternatives
Some other payment gateways in India that provide similar services are Paytm, Google Pay, and PhonePe.
Customer Service
Mobikwik provides customer service through email and phone support. However, it may take longer to get a response in some cases. The app also has a help center with answers to frequently asked questions.
Product Quality and Selection
Mobikwik offers a wide range of products and services, including mobile recharges and bill payments, DTH recharges, bus and flight ticket bookings, and more. The app also has a marketplace where users can buy products and services from various merchants.
Website Usability
The Mobikwik website is easy to navigate and user-friendly. Users can find what they are looking for quickly and complete transactions easily.
Returns and Exchanges
Mobikwik does not provide refunds for payments made through the app. However, if there is a problem with a transaction or a product bought from the marketplace, customer support can be contacted for assistance.
Promotions and Discounts
Mobikwik offers various promotions and discounts on transactions made through the app. These include cashback, discount coupons, and other offers.
Reputation
Mobikwik has a good reputation in India, and it is widely used as a payment gateway. The company has also won several awards for its services.
Payment Options
Mobikwik offers various payment options, including credit and debit cards, net banking, and UPI.
Loyalty Programs
Mobikwik has a loyalty program called SuperCash. Users can earn SuperCash on transactions and use it for future payments.
Customer Reviews
Customer reviews for Mobikwik are generally positive. Users appreciate the app's ease of use, fast transactions, and cashback offers.
Community Involvement
Mobikwik is involved in various social initiatives, including providing education and healthcare to underprivileged communities in India.
Shipping and Costs
Mobikwik does not provide shipping services. It is a payment gateway that allows users to make online transactions only. There are no additional costs associated with payments made through the app, apart from transaction fees in some cases.
