Mobilehelp User Reviews

Introduction:

MobileHelp.com is a leading provider of medical alert systems that help seniors and people with disabilities live independently. With a range of products including wearable devices, fall detectors, and 24/7 emergency response services, MobileHelp.com is committed to providing peace of mind to its customers.

Pros:

MobileHelp.com offers a wide range of medical alert systems, making it easy for customers to find the right solution for their needs. The company's devices are easy to use and come with a variety of features like GPS tracking, fall detection, and voice-activated communication. MobileHelp.com also provides excellent customer service and offers a 30-day risk-free trial period for its products.

Cons:

Some customers may find MobileHelp's monthly service fees to be higher than those of other medical alert system providers. Additionally, some users have reported issues with the devices' battery life, which may require frequent charging.

User Experience:

MobileHelp.com's website is easy to navigate and provides detailed information about each product. Customers can also use the site to order devices, schedule installation, and manage their accounts. Reviewers generally report that MobileHelp's customer service representatives are knowledgeable and responsive.

Pricing and Value for Money:

MobileHelp.com's pricing is competitive for the medical alert system market. All products come with a 30-day risk-free trial period, and customers can cancel at any time without penalty. Customers who commit to multi-year agreements may be eligible for additional discounts.

Alternatives:

Other medical alert system providers include Life Alert, Medical Guardian, and Bay Alarm Medical.

Customer Service:

MobileHelp.com provides excellent customer service, including 24/7 phone support and a comprehensive online help center. The company's customer service representatives are knowledgeable and attentive to customers' needs.

Product Quality and Selection:

MobileHelp.com offers several high-quality medical alert systems designed to fit a variety of needs. The devices are durable, easy to use, and offer a range of features like GPS tracking and fall detection.

Website Usability:

MobileHelp.com's website is easy to navigate and provides clear information about each product. Customers can also use the site to order devices, schedule installations, and manage their accounts.

Returns and Exchanges:

MobileHelp.com offers a 30-day risk-free trial period for all products. Customers can return devices within this time frame for a full refund. After the trial period, customers may be eligible for partial refunds or credits towards new devices.

Promotions and Discounts:

MobileHelp.com offers periodic promotions and discounts on its medical alert systems. Customers who commit to multi-year agreements may be eligible for additional discounts.

Reputation:

MobileHelp.com has a strong reputation in the medical alert system industry. The company has received positive reviews from customers and professional organizations alike.

Payment Options:

MobileHelp.com accepts major credit cards, including Visa, Mastercard, and American Express.

Loyalty Programs:

MobileHelp.com does not currently offer a loyalty program.

Customer Reviews:

Customer reviews of MobileHelp.com are generally positive. Customers appreciate the company's reliable devices and excellent customer service.

Community Involvement:

MobileHelp.com is involved in several philanthropic initiatives, including partnerships with organizations focused on senior care and support.

Shipping and Costs:

MobileHelp.com offers free ground shipping for all orders within the continental United States. Expedited shipping is available for an additional fee. Monthly service fees for MobileHelp's medical alert systems vary, depending on the device and service plan chosen.