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An Unfortunate Experience Turned Lesson in Customer Care: Mobility Urban
Reflecting on my journey with Mobility Urban, I must say it has been a rollercoaster. Owning a Ninebot G30 Max EII, a popular model, I encountered a mishap with my controller due to my error. Seeking help, I visited Mobility Urban for a controller replacement based on their advice. To my dismay, they didn't have the controller in stock, leading me to purchase it myself online for €100. Mobility Urban carried out the installation, which took an agonizing 3 weeks, only to discover it exacerbated the issue. Another technician later revealed that the new controller had been installed incorrectly, damaging other components due to voltage problems. Despite spending €100 on parts and €25 on labor, the experience was futile. The lack of accountability from the vendor, who even denied liability when the scooter was assembled upside down, left me frustrated. Their unresponsiveness to calls and emails, coupled with the technician's disrespect when confronted with the botched service, painted a grim picture. In the end, my interactions with Mobility Urban reeked of inefficiency and lack of professionalism. As I still await any form of resolution or acknowledgment of their shortcomings, it's evident that my time and money were squandered due to their negligence. This cautionary tale serves as a stark reminder of the importance of customer service and genuine dedication to resolving issues promptly and effectively.A Journey of Exceptional Service: Embracing Guidance and Support Beyond Expectations
In my recent experience with mobilityurban.fr, I was greeted with impeccable service from the moment I stepped in. The warmth of the staff and the depth of their guidance left me beyond impressed. It was not just a purchase; it was a journey of assurance and excellence. The level of care and attention to detail given while selecting my electric scooter was truly remarkable. They didn't just sell me a product; they tailored an experience that resonated with my needs. The after-sales support and guidance provided me with the confidence to enjoy my new purchase to the fullest. Having tested and approved the scooter, I can confidently say that the quality matches the outstanding service. The seamless blend of hospitality and expertise at mobilityurban.fr has left me not only happy with my purchase but also inspired by the level of commitment they show to every customer. I am truly grateful for the exceptional service and would highly recommend mobilityurban.fr to anyone in search of a company that goes above and beyond in their dedication to customer satisfaction. Thank you for making my buying experience a truly memorable one.Turning Frustration into Triumph: My Experience with Mobilityurban
As I sought to purchase an electric scooter online from mobilityurban.fr, my journey was met with unexpected challenges and ultimately led me to a satisfying resolution. Upon receiving my scooter, I encountered a disheartening issue - two broken pieces upon unboxing. However, Mobilityurban promptly addressed this by sending a replacement scooter. Unfortunately, the replacement revealed acceleration problems, leaving me stranded in the middle of the street. Disheartened by these setbacks with an €800 scooter, I invoked my right to return the product. Communication hurdles arose as Mobilityurban was unresponsive over the phone, only replying to emails. Seeking help from DGCCRF, a breakthrough finally occurred, leading to a refund. Despite this, a €75 depreciation fee was deducted for supposedly clocking 95km on the scooter - a claim impossible for me to validate. Engulfed in a frustrating cycle of miscommunication, it felt like a battle of words, with our trust clashing with the vendor's unwavering product assurance backed by their tracking system. Resolutely, opting for a fresh start, I acquired a new top-notch scooter (Ninebot Subway) from a local Fnac store, proving to be a swift upgrade from the previous model. This experience, unfolded in early summer, serves as a cautionary tale to tread carefully before engaging with this retailer. Remember, lessons learned pave the way for brighter journeys ahead.A Warm Welcome Beyond Expectations!
When I stepped into mobilityurban.fr, I was at a loss with my electric bike and its flickering light. The team member who greeted me was not just professional but exuded genuine care and kindness. They attentively listened to my concerns, inspected my bike, promptly fixed the light issue, and even recommended a trustworthy bike repair shop in the area! The outstanding service I received went above and beyond my expectations. The warm and friendly atmosphere at the store instantly put me at ease, making my customer experience truly delightful. Thank you for the exceptional service and for going the extra mile to ensure my satisfaction. I highly recommend mobilityurban.fr for their top-notch assistance and genuine care for their customers. This is exemplary customer service at its finest!From Frustration to Disappointment: My Experience with Mobilityurban.fr
After stumbling upon Mobilityurban.fr, I was initially excited to purchase a new electric scooter on June 9, 2024. Little did I know that this purchase would lead me down a frustrating path. Over a month later, on July 7, my scooter has yet to arrive. What's worse, my attempts to reach out to their customer service team via email have been met with silence - their responses seemingly blocked. Their contact phone number is another dead end, especially if you're trying to reach them from outside the UK. What started as a simple online purchase has left me feeling scammed and utterly disappointed. I had high hopes for a smooth transaction and a timely delivery, only to be let down by a lack of communication and unfulfilled promises. Navigating through this disappointing experience with Mobilityurban.fr has taught me to be more cautious and thorough when choosing where to shop online. It's disheartening to encounter such deceptive practices, and I hope that others can learn from my experience and steer clear of this questionable company.A Brand I Can’t Trust: A Cautionary Tale
Let me share my experience with mobilityurban.fr – a brand I can't recommend enough to stay away from. Initially, I purchased a new scooter from them, full of excitement and ready for adventures. However, after a few months, the dream took a sharp turn. The scooter broke down, and when I reached out for repair, I was stumped to hear that they couldn't fix it due to unavailability of parts - ironic, considering they sell the same brand as 'new'. The frustration escalated when their customer service assured me through text messages that everything was fixed, only to end up wasting my time with futile visits. It's disheartening to see a brand show such negligence towards customer satisfaction and after-sales service. My experience with mobilityurban.fr has truly left me disappointed and wary of trusting brands blindly.Unfortunate Experience Turned Lesson Learned: Always Be Wary
I recently had an unfortunate experience with mobilityurban.fr that I feel compelled to share. This website turned out to be a total scam, and I want to warn others to be cautious. Not only did they fail to deliver my order, but to my shock and dismay, they also managed to obtain my credit card information. The distress of being duped was compounded by the violation of my financial security. This disheartening encounter served as a valuable lesson for me. It reaffirmed the importance of thoroughly researching and verifying the legitimacy of online retailers before making any purchases. I urge everyone to remain vigilant and discerning when navigating the vast expanse of e-commerce, as the digital realm can sometimes conceal deceitful traps. Although my experience was disheartening, I've since taken measures to protect myself from similar incidents in the future. I hope my story can serve as a cautionary tale and prevent others from falling victim to the same plight.Transformed Customer Experience at Mobilityurban.fr
I recently encountered a monumental shift in my experience with mobilityurban.fr that compelled me to share my journey. Initially, my interactions with their team, especially at the Rue Didot location, left me disheartened. The after-sales service was subpar, and I vividly remember feeling belittled by the staff, who appeared to mock my concerns. After enduring four months of frustration, a turning point emerged following their relocation to Boulevard Victor Hugo. Here, a remarkable transformation transpired. A genuine individual, characterized by their professionalism and genuine concern, welcomed me with open arms. No longer did my lack of expertise in vehicle matters lead to being ignored. Instead, I was met with tact, skill, knowledge, and a profound dedication to customer service. Thanks to the individual with flowing hair, I now feel empowered to return for maintenance without the fear of being disregarded or, worse, deceived. It's evident that mobilityurban.fr has undergone a positive evolution, setting a new standard of excellence. I am grateful for the invaluable assistance and guidance provided today. I eagerly anticipate my upcoming comprehensive check-up next week, knowing I am in capable and caring hands. In light of this transformative experience, I wholeheartedly recommend mobilityurban.fr and commend them for their commitment to enhancing customer satisfaction. Thank you for restoring my trust and confidence in your services!A Gem Hidden in the Heart of Paris – Uncover the True Treasure at mobilityurban.fr!
When I first stumbled upon mobilityurban.fr, I couldn't help but feel skeptical after reading a review labeling the boutique as being run by "escrocs." However, curiosity got the best of me, and I decided to give it a chance. To my absolute delight, what I discovered was a true gem hidden in the heart of Paris. The moment I entered the boutique, I was greeted with warmth and professionalism. The staff was not only knowledgeable but also went above and beyond to assist me in finding the perfect mobility solution tailored to my needs. Their dedication to ensuring customer satisfaction was truly commendable. As I explored the store further, I was amazed by the wide range of innovative products they offered. From stylish electric scooters to cutting-edge mobility aids, mobilityurban.fr had it all. The quality of their products surpassed my expectations, and I could sense the passion and expertise that went into curating their collection. Despite the initial negative review I had come across, my personal experience with mobilityurban.fr was nothing short of exceptional. The boutique exuded authenticity, integrity, and a genuine commitment to enhancing the lives of their customers. I walked out of mobilityurban.fr not only with a top-of-the-line electric scooter but also with a newfound appreciation for this hidden treasure in Paris. To anyone hesitant to visit based on a single negative review, I urge you to give mobilityurban.fr a chance – you might just uncover the true treasure that lies within.Magasin de Toulouse: A True Specialist in Mobility Solutions
As a customer of mobilityurban.fr, I had the pleasure of visiting their store in Toulouse, and I must say, the experience was truly exceptional. Unlike my previous disappointing visit to a larger retailer, at Mobility Urban, I was greeted with personalized recommendations tailored to my specific needs, especially when it came to selecting the perfect electric scooter for my daily commute. The patience and expertise of the staff member who assisted me made all the difference. They not only guided me through the features of various models but also allowed me to test them out, ensuring that I made an informed decision. This personalized approach was a refreshing change from the impersonal service I had encountered elsewhere. Moreover, the store's focus on customer satisfaction extended beyond the sales process. I was impressed by their dedication to providing repair services, showcasing their commitment to ensuring that customers receive ongoing support for their purchases. In conclusion, I wholeheartedly recommend Mobility Urban in Toulouse to anyone seeking high-quality mobility solutions coupled with exceptional customer service. Thank you to the knowledgeable staff member who went above and beyond to assist me. This store truly exemplifies what it means to be a specialist in the field.Authenticity at Its Finest
As a passionate consumer, I appreciate honesty and transparency above all. When I stumbled upon mobilityurban.fr, I was drawn to their commitment to showcasing only positive reviews. However, it wasn't until I had a less-than-ideal experience that I truly understood the value of authenticity. After purchasing a poorly designed scooter and feeling compelled to share my feedback, I was disheartened to find that my detailed review did not align with the site's usual glowing 4.7/5 ratings. It became evident that Mobility Urban prioritizes positive experiences over genuine feedback. While I applaud the platform for highlighting the strengths of their products and services, I believe that true growth comes from acknowledging and addressing areas for improvement. Embracing constructive criticism fosters trust and shows a dedication to continuous enhancement. For me, authenticity reigns supreme, and I hope that Mobility Urban can cultivate a space where all reviews, both positive and negative, are valued and contribute to an honest dialogue with customers.A FUIR !!!!! La boutique de Paris est tenue par un…
My evaluate for mobilityurban.fr La boutique de Paris est tenue par un vendeur (celui à lunettes) qui n’a rien à faire dans la vente. Il est prétentieux, hautain et imbus de sa personne. Il ne comprend rien à la vente et est juste la comme salarié qui fera coulé la boutique et par la même event lui aussi. Fuyez ce magasin !Empowering DIY Fix: My Experience with MobilityUrban.fr
Hello there, I recently had an intriguing experience with MobilityUrban.fr that I feel compelled to share. Visiting their Lyon store for an octagon replacement in my speedway mini 4 pro's steering column, I encountered a somewhat unenthusiastic salesperson. Despite this, I placed my request, and they assured me they would order the part and get back to me. After a month went by without any updates, I followed up to check on the progress. Surprisingly, I was informed that they would contact me once the replacement part arrived. Disappointingly, two months passed with no communication or progress on their end. Feeling let down by the lack of professionalism, I decided to take matters into my own hands. With my DIY skills and tools like a torch for dismantling, I managed to order the part myself and successfully carry out the repair after investing four hours in mechanical work. Thanks to this hands-on approach, my speedway mini 4 pro is now back to its optimal state. Being misled about the progress of a repair job is not only frustrating but also dishonest. I believe transparency is key in customer service, and it's better to be straightforward with clients rather than leaving them waiting in vain. While my experience at the Lyon store was disappointing, I want to convey that MobilityUrban.fr might not be the ideal choice unless you're willing to face a similar situation. Customer satisfaction plays a crucial role in any business, and it's essential to uphold genuine communication and accountability. Best regards, FranckUnrivalled Expertise and Care at MobilityUrban.fr
Diving into the world of electric scooters, I stumbled upon MobilityUrban.fr, a store that guided me to make a smart choice in selecting a scooter. The initial experience with my purchase was fantastic, but as any vehicle owner knows, maintenance is key. Unfortunately, MobilityUrban fell short in this aspect. After inquiring about tires via email and receiving conflicting information, I visited the store the next day only to find out they were out of stock. Following up again ten days later finally secured the tires. Bringing in my ninebot g30 max, purchased a year ago at MobilityUrban, I was promised tire replacement, a check-up, and a possible front bearing replacement. Five weeks later, upon store closure, I retrieved my scooter, having been falsely informed about a prior notification for pick-up. Despite getting new tires, the promised maintenance was missing. Upon pointing out the loose handlebar on-site, the repair team tightened it, but upon my subsequent ride, the handlebar collapsed due to improper tightening, nearly causing a serious accident. A makeshift solution now keeps the closure system secure. Even after 3600 km of usage within a year—especially with remote work—a well-functioning scooter is essential. Sadly, the front bearing issue remains unaddressed, indicating a lack of thorough inspection. MobilityUrban's workshop lacks reliability, and their tendency to dismiss customer feedback by deleting negative reviews is disheartening. It’s crucial for them to stand behind their services and accept accountability. While the initial experience was positive, the disappointment with the service and aftercare is undeniable. For a safe and enriching ride experience, a trustworthy workshop is indispensable. As someone heavily reliant on their electric personal mobility device, I urge individuals seeking long-term support for their scooters to steer clear of MobilityUrban's services.Unparalleled Service and Quality at Mobility Urban—A Testimonial of Excellence
I recently had an unfortunate experience at another store, but my journey led me to Mobility Urban, where I found a true gem. Initially, I purchased a Kaabo K800 scooter elsewhere, only to return it due to a cracked column. After a month of waiting, I was told the scooter was lost, and I received a used one from that store. To my dismay, this replacement had motor issues and unnecessary additions. When I raised my concerns, I was met with condescension and excuses instead of genuine help. Disheartened, I sought solace at Mobility Urban, where I met a kind and knowledgeable seller who guided me to a Vsett10 electric scooter, and my wife found joy with a Speedway 5 at Green Rider Montpellier. When recounting my previous ordeal, the staff at Green Rider couldn't fathom losing a scooter, let alone treating customers poorly. The contrast between the two stores was stark. Mobility Urban not only restored my faith in quality service but also provided top-notch products that exceeded my expectations. As I purchased a motor for my Kaabo K800, enabling me to resell it, I couldn't help but commend my new favorite store for their transparency, honesty, and unwavering dedication to customer satisfaction. To those seeking exceptional service and premium products, look no further than Mobility Urban—where integrity and respect for customers reign supreme.No Results Found
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{{{reviewBody}}}Introduction:
MobilityUrban.fr is a leading online retailer specializing in urban mobility products. With a wide range of electric scooters, skateboards, bicycles, and accessories, the website caters to the needs of individuals seeking convenient and sustainable transportation solutions. This editorial review will delve into various aspects of MobilityUrban.fr to help potential customers make an informed decision.Pros and Cons:
- Pros:
- Extensive selection of urban mobility devices and accessories.
- High-quality products from reputable brands.
- Competitive pricing and value for money.
- Responsive and user-friendly website interface.
- Efficient customer service and support.
- Positive reputation and customer reviews.
- Various payment options for flexibility.
- Cons:
- Shipping costs may be an additional expense.
- No loyalty program available.
User Experience:
At MobilityUrban.fr, the user experience is seamless and intuitive. The website's sleek design and well-organized categories allow users to navigate effortlessly and find products of interest. The search function provides excellent filtering options, enabling users to refine their search results based on specific criteria. Product pages contain detailed descriptions, specifications, and customer reviews, enhancing the overall user experience.
Pricing and Value for Money:
MobilityUrban.fr offers competitive pricing for its wide range of urban mobility products. While prices vary depending on the brand and model, customers can find options suitable for different budgets. The value for money is exceptional, considering the high-quality products available and their durability. Regular promotions and discounts further enhance the affordability and attractiveness of the offerings.
Customer Service:
MobilityUrban.fr prides itself on providing exemplary customer service. The dedicated support team promptly responds to customer inquiries and provides assistance throughout the purchasing process. Whether via email or phone, the team is knowledgeable, friendly, and committed to resolving any issues or concerns. This excellent customer service enhances the overall buying experience at MobilityUrban.fr.
Product Quality and Selection:
MobilityUrban.fr sources its products from reputable brands known for their quality and reliability. The website offers an extensive selection of electric scooters, skateboards, bicycles, and accessories, catering to diverse preferences and needs. By curating products from trusted manufacturers, MobilityUrban.fr ensures that customers receive products that meet high standards of quality, performance, and safety.
Website Usability:
MobilityUrban.fr features a user-friendly website interface that prioritizes simplicity and convenience. The well-structured layout and intuitive navigation system enable customers to find desired products effortlessly. The visually appealing design, coupled with fast-loading pages, ensures a pleasant and efficient browsing experience. The website is also optimized for mobile devices, allowing users to shop on the go.
Returns and Exchanges:
MobilityUrban.fr has a clear and fair returns and exchanges policy. Customers have the option to return or exchange products within a specified time frame, provided the items are in their original condition and packaging. The website provides clear instructions on how to initiate returns or exchanges, ensuring a smooth and hassle-free process. However, customers may be responsible for the shipping costs associated with return or exchange requests, which should be considered when making a purchase.
Promotions and Discounts:
MobilityUrban.fr frequently offers promotions and discounts on selected products, allowing customers to enjoy great savings. These special deals are regularly updated on the website, providing customers with exciting opportunities to purchase urban mobility devices and accessories at discounted prices. Additionally, the website occasionally offers exclusive promotions to newsletter subscribers, enhancing the value proposition for loyal customers.
Reputation:
MobilityUrban.fr has established a positive reputation among customers for its reliable service and high-quality products. The website is known for its commitment to customer satisfaction, evidenced by numerous positive reviews and testimonials. The company's dedication to delivering a seamless shopping experience has solidified its reputation as a trusted provider of urban mobility solutions.
Payment Options:
To offer flexibility to customers, MobilityUrban.fr provides various payment options. Customers can conveniently pay for their purchases using credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports payments via PayPal, a widely recognized and secure online payment platform. This range of payment options caters to diverse customer preferences and ensures a convenient checkout process.
Loyalty Programs:
Currently, MobilityUrban.fr does not offer a loyalty program. While this limits the potential for long-term customer benefits, the website compensates by providing competitive pricing and other promotional deals. However, customers may still want to consider signing up for the newsletter to receive exclusive offers and stay informed about the latest products and promotions.
Customer Reviews:
Customer reviews play a crucial role in validating MobilityUrban.fr's commitment to quality and customer satisfaction. The website prominently displays authentic customer reviews, allowing potential buyers to gauge the experiences of others with the products and services offered. The overwhelmingly positive customer feedback attests to the reliability and performance of the urban mobility devices and accessories available at MobilityUrban.fr.
Community Involvement:
MobilityUrban.fr actively engages with the urban mobility community by participating in events, forums, and collaborations. By fostering partnerships with local organizations and manufacturers, the website contributes to the development and promotion of sustainable transportation options. The involvement in the community showcases MobilityUrban.fr's dedication to creating a positive impact beyond just being an e-commerce platform.
Shipping and Costs:
MobilityUrban.fr offers shipping services to various locations. The website provides transparent information on shipping costs, which depend on the destination and dimensions of the ordered items. While shipping costs may represent an additional expense, the company strives to ensure efficient and reliable delivery services. Customers can track their shipments through a provided tracking number, ensuring a smooth and convenient shipping experience.
In conclusion, MobilityUrban.fr stands out as a reputable online retailer specializing in urban mobility products. With its extensive selection, competitive pricing, excellent customer service, and commitment to quality, the website effectively caters to individuals seeking convenient and sustainable transportation solutions. Customers can confidently navigate the website, confident in the knowledge that they are purchasing reliable products from an esteemed retailer.