Users Voice for Modainpelle

73% users rated Terrible
6% users rated Poor
0% users rated Average
1% users rated Very Good
20% users rated Excellent
Pie Chart Review Representation for Modainpelle
Modainpelle Overall rating
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User Interface
Quality

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Review article published on: 06 Sep 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 4.5 2.3 4.8 4.5 3.7
Oct 2022 2.2 3.6 3.6 4.3 4.7 2.5
Nov 2022 3 4.4 5 2.4 4.2 3
Dec 2022 5 5 1.8 5 5 5
Mar 2023 2 4.1 5 1.7 3.3 5
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Detailed Modainpelle Review by

Introduction

Moda in Pelle is a UK-based online retailer that sells women’s shoes, boots, bags, and accessories. The company was founded in 1975, and it has since grown to become one of the most well-known fashion brands in the UK. Moda in Pelle’s website, modainpelle.com, offers a huge selection of products, including designer footwear, high-end bags, and trendy accessories. The website is easy to navigate, and customers can find everything they need with just a few clicks.

Pros and Cons

Pros:
  • Huge selection of products, including designer footwear and high-end bags
  • Easy-to-use website
  • Competitive pricing
  • Free delivery on orders over £50
  • Excellent customer service
Cons:
  • Only ships to the UK and Europe
  • Some products are more expensive than other online retailers

User Experience

Moda in Pelle’s website is easy to use and navigate. Users can easily search for products by category, brand, or colour. The website also features a helpful size guide and a “fit finder” tool that helps customers find the perfect shoe size. The checkout process is quick and straightforward, and customers can save their payment information for future purchases.

Pricing and Value for Money

Moda in Pelle’s products are competitively priced compared to other high-end retailers. However, some products can be more expensive than other online retailers. Overall, Moda in Pelle offers good value for money, especially considering the quality of the products.

Alternatives

Other online retailers that sell similar products include ASOS, Office, and Dune. However, Moda in Pelle stands out for its selection of high-end bags and designer footwear.

Customer Service

Moda in Pelle’s customer service is excellent. Customers can contact the company via email, phone, or live chat, and customer service representatives are knowledgeable and friendly. The company also offers a no-quibble returns policy, which allows customers to return items within 28 days for a full refund or exchange.

Product Quality and Selection

Moda in Pelle’s products are high quality, and the company only uses the best materials. The selection of products is excellent, and customers can find everything from trendy trainers to designer heels. The company also offers a range of bags and accessories that complement its footwear selection.

Website Usability

Moda in Pelle’s website is easy to use and navigate. The website is well-organised, and customers can find products easily using the search bar or the category menu. The website also features a size guide and a fit finder tool that helps customers find the perfect size.

Returns and Exchanges

Moda in Pelle offers a no-quibble returns policy that allows customers to return items within 28 days for a full refund or exchange. The company also offers free returns for UK customers.

Promotions and Discounts

Moda in Pelle often runs promotions and discounts on its website, including seasonal sales and discounts for new customers. Customers can also sign up for the company’s email newsletter to receive exclusive promotions and discounts.

Reputation

Moda in Pelle is a well-known fashion brand in the UK, and it has a good reputation for its high-quality products and excellent customer service.

Payment Options

Moda in Pelle accepts a range of payment options, including Visa, MasterCard, Maestro, and PayPal.

Loyalty Programs

Moda in Pelle does not currently offer a loyalty program.

Customer Reviews

Moda in Pelle’s customers consistently rate the company highly for its quality products and excellent customer service.

Community Involvement

Moda in Pelle does not currently have any community involvement programs.

Shipping and Costs

Moda in Pelle offers free delivery on orders over £50 to UK addresses. The company also offers international delivery to Europe, with shipping costs varying depending on the destination. Customers can choose from standard or express delivery options at checkout.

Modainpelle Recent User Reviews

User Rating

👤

Reviewer Name: Michael Beresford

Review Submission Date: 2022-12-22

Review Title: Shame you don't put as much quality in…
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Review Description: Shame you don't put as much quality in your shoes as you do shoe boxes

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Reviewer Name: Paula Carmo

Review Submission Date: 2022-12-21

Review Title: Poor communication
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Review Description: I would love to review my product but unfortunately I never received it...Evry at it's best again!!Contacted Moda in Pelle customer service but not a lot of helpful information was given, if any.I paid next day delivery but a week down the line still no sign of anything.

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Reviewer Name: Jean Lindsay

Review Submission Date: 2022-12-16

Review Title: Boots are stunningly lovely
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Review Description: Boots are stunningly lovely. Excellent quality and fabulous value for money. Order arrived quickly. I’ll definitely be buying more boots from here. Thank you ??

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Reviewer Name: M k

Review Submission Date: 2022-12-16

Review Title: Returns are not free
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Review Description: Returns are not free, which I think is a bad service, considering most off the items are big and heavy returns should be free

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Reviewer Name: June Fowlie

Review Submission Date: 2022-12-12

Review Title: Shower of sh!ts
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Review Description: Placed an order 06th December paid for next day delivery. It is now 12th December and no shoes.Phone number rings then cuts out. Still waiting for a response from email sent. Delivery company Evri has no up date on the tracking number issued and I have no way of contacting the delivery company Evri for an update on expected delivery date.

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Reviewer Name: Tracey Johnson

Review Submission Date: 2022-12-09

Review Title: 2 weeks for a refund
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Review Description: Purchased 2 pairs of boots which were too small.After finding out I would have to pay nearly £10 to return them I decided to go to my nearest store 8 miles away.please be aware that you will have to wait 2 weeks for a refund !!! Won't be purchasing again ?

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Reviewer Name: Christine Foster

Review Submission Date: 2022-12-01

Review Title: I was very dubious about ordering on…Unsure
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Review Description: I was very dubious about ordering on the sight, I was bothered about all the negative reviews, I went on the sight quite a few times but came off again thinking about the reviews, unable to get to a store and see for myself in the end I thought, blow it I’ll just order the boots I wanted for my daughters birthday, I am so glad I did , they are so nice and the quality is very good, standard delivery took just a few days and the price was the best,

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Reviewer Name: Alison Hamilton

Review Submission Date: 2022-11-23

Review Title: Absolutely awful experience
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Review Description: Absolutely awful experience, cannot get hold of anyone on customer service, delivered by evri, but cannot be returned by Evri, either Royal Mail for £12 or return to store. won't be ordering anything else from this company

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Reviewer Name: Gillian Last

Review Submission Date: 2022-11-10

Review Title: I tried to cancel on the day of…
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Review Description: I tried to cancel on the day of ordering and they said the order had been despatched . I refused delivery as advised on the 3rd November, I rang yesterday to confirm if they had received the parcel back, they informed me that I would not receive a refund for at least two weeks. Rip off

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Reviewer Name: Christina Messaoud

Review Submission Date: 2022-11-02

Review Title: I bought boots within hours beading…
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Review Description: I bought boots within hours beading trim cane away. I rang customer services and sent photos of damage they agreed to refund. Sent boots back around 23 October still waiting for refund. Beware refunds take forever. Take money within minutes but weeks to give back !