Users Voice for Modanisa

51% users rated Terrible
4% users rated Poor
0% users rated Average
1% users rated Very Good
44% users rated Excellent
Pie Chart Review Representation for Modanisa
Modanisa Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Nov 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.9 1 2.7 1.4 4.4 2.2
Oct 2022 3.9 1 5 1 4.4 1.4
Nov 2022 2.6 1 1 5 2.7 1.1
Dec 2022 5 5 5 2.2 5 5
Mar 2023 2.7 1 4.9 5 4.6 1.3
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Detailed Modanisa Review by

Introduction

Modanisa is an online marketplace for Muslim women's fashion that offers modest clothing, accessories, and hijabs. The company was founded in Turkey in 2011 and has since grown to become an internationally recognized brand. Modanisa aims to provide Muslim women with trendy, comfortable, and affordable fashion options that adhere to Islamic dress codes.

Pros and Cons

Pros:
  • Large selection of modest clothing and accessories
  • Competitive pricing
  • Frequent promotions and discounts
  • Free shipping on orders over $50
  • User-friendly website
Cons:
  • Some products may not reflect their true color or fit as advertised
  • Shipping can be slow, especially for international orders
  • No loyalty program for frequent shoppers

User Experience

Modanisa's website is easy to use and navigate. The homepage features a slideshow of items on sale, new arrivals, and the company's social media accounts. The left-hand side of the page allows customers to easily filter products by category, size, color, and price range. Each product page includes multiple pictures, a detailed description, and customer reviews. Modanisa also has a mobile app that provides a seamless shopping experience for customers on-the-go.

Pricing and Value for Money

Modanisa offers competitively priced items that are affordable for customers on a budget. The company also has regular promotions and discounts that provide even more value for money. However, some customers have reported that shipping fees and taxes can increase the overall cost of their purchase.

Alternatives

Some alternatives to Modanisa include Haute Hijab, Verona Collection, and Aab. These websites also offer modest clothing for Muslim women, but each has its own unique style and pricing range.

Customer Service

Modanisa has a dedicated customer service team that responds to inquiries within 24 hours. The company also provides a live chat feature on its website for immediate assistance. However, some customers have reported difficulty reaching customer service during busy periods.

Product Quality and Selection

Modanisa offers a wide selection of modest clothing, accessories, and hijabs from a variety of brands. However, some customers have reported that the quality of certain products does not match their advertised description or price.

Website Usability

Modanisa's website is user-friendly and easy to navigate, with a clean design and clear product photos. The website also features a secure payment system and provides customers with real-time order tracking updates.

Returns and Exchanges

Modanisa allows customers to return or exchange items within 14 days of receiving their order. However, some customers have reported difficulty receiving a refund or exchange for items that do not match their advertised description.

Promotions and Discounts

Modanisa offers frequent promotions and discounts, especially during seasonal sales events like Ramadan and Eid. The company also offers free shipping on orders over $50.

Reputation

Modanisa has a positive reputation in the Muslim fashion community and has been featured in international fashion publications like Vogue and Elle. However, some customers have reported negative experiences with customer service and product quality.

Payment Options

Modanisa accepts a range of payment options, including major credit cards, PayPal, and Klarna pay later.

Loyalty Programs

Modanisa does not currently offer a loyalty program for frequent shoppers.

Customer Reviews

Modanisa's website features customer reviews for each product, allowing customers to see honest feedback from other shoppers. However, some customers have reported that the reviews are not always reliable, as they may be moderated by the company.

Community Involvement

Modanisa has partnered with various charities and organizations to support causes that align with their values. The company also features Muslim influencers and models on their website and social media channels.

Shipping and Costs

Modanisa provides shipping worldwide, but some customers have reported long shipping times, especially for international orders. Shipping costs vary depending on the country and shipping method selected. The company offers free shipping on orders over $50.

Modanisa Recent User Reviews

User Rating

5 stars

26

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Reviewer Name: Maxi

Review Submission Date: 2022-12-24

Review Title: Prices are so affordable and delivery…
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Review Description: Prices are so affordable and delivery time is fast.

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Reviewer Name: Efina

Review Submission Date: 2022-12-24

Review Title: Dont buy HERE
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Review Description: Modanisa just closed my case without any solution. Back ind september i ordered from them and returned some of the items, but i never got a refund witch is around 2400 tl.I called them many times and sending them e-mails but the only answer i get is auto mails og not really a answer on the phone. Modanisa communication is very very BAD. I dont recoment DONT BUY FROM HERE. they cheat people and have a non-existent customer service. Ridiculous.

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Reviewer Name: Sameera Hadrami

Review Submission Date: 2022-12-23

Review Title: Beautiful modest dresses
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Review Description: Beautiful modest dresses

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Reviewer Name: Xainab Bilal

Review Submission Date: 2022-12-23

Review Title: Great quality abayas.
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Review Description: Great quality abayas.. ordered 2nd item. Will be order more In Sha Allah. Very fast delivery. And item is same as shown in picture.thank you ?

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Reviewer Name: simmybibi

Review Submission Date: 2022-12-22

Review Title: first time orderd from here and very…
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Review Description: first time orderd from here and very happy with the service, got my order within 3 days and realy nice stuff in such affordable prices defo gona recommende to every1 i usually don't comment but i had to do it here because i felt like its gona be unfair if i still dont comment after receiving such an excellent service and stuff thank you modanisa keep making us happy.

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Reviewer Name: Nafeesa

Review Submission Date: 2022-12-21

Review Title: Still waiting for order
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Review Description: First time ordering from Modanisa after referring from a friend. I placed my order on the 4th of December 2022. It was unsuccessful delivery on the 11th of December 2022. Since then I have been emailing Modanisa and finally got a reply on the 15th of December 2022 asking for my full address but nothing since. So I emailed again but no response. I don't understand how they can close your case without giving you an outcome. Very disappointed with the service. Never ordering again. This company is a theft and just want to keep people money.

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Reviewer Name: Meliha Begovic

Review Submission Date: 2022-12-20

Review Title: Clothes are awesome
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Review Description: Clothes are awesome. Customer service is good. Website is user friendly. They do their business fairly allowing for return of unwanted items. As far as other customers not satisfied with purchase, just return it if you don’t like it. Easy. I wish you all the best my friends in Modanisa.??

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Reviewer Name: Fatimah Hassan

Review Submission Date: 2022-12-19

Review Title: I made purchased from Modanisa mid…
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Review Description: I made purchased from Modanisa mid November they have delivered on wrong address as they stated I have checked the address the resident said never received any parcel from Modanisa. I've sent uncountable email's to either refund me or deliver it to my address their responses are we've closed your case! I'm very disappointed not only with experience but they way they handled it.

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Reviewer Name: Diki

Review Submission Date: 2022-12-16

Review Title: Variable sizing and poor quality
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Review Description: The sizing is vary variable and overall poor quality. I bought a few US size 6 dresses, some were massive and some tiny. Overall however, the arms are too short so I won't be ordering from here again.

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Reviewer Name: Mrs A

Review Submission Date: 2022-12-16

Review Title: Do not buy from this company!
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Review Description: I was so excited when I ordered from modanisa and have been looking forward to receive my order.. however, I ordered a few items and they were too small. Their Trousers/Jeans are not true to size. I do not understand why I have to cover for shipping fees when I have a valid reason for return. I wouldn’t have ordered if I had known this is how terrible their return policy is! And they do not have an exchange policy too! Do not recommend anyone buying from Modanisa!