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Moda Operandi is a luxury fashion online retailer that offers exclusive access to the latest collections from over 1,000 designers. With a focus on high-end fashion, the website provides users with a unique experience that includes exclusive trunk shows, pre-order options, and personalized styling services.
Pros and Cons:
One of the significant advantages of shopping at Moda Operandi is the ability to purchase high-end fashion pieces before they become available in stores. Additionally, the website offers personalized styling services, which can save users a lot of time and hassle. However, one downside is that the prices on the site can be quite steep.
User Experience:
Moda Operandi offers a sleek, user-friendly website that incorporates high-quality imagery and an intuitive navigation system. Users can browse by designer, category, or style, and the website is optimized for both desktop and mobile devices.
Pricing and Value for Money:
As mentioned earlier, the pricing on Moda Operandi can be quite steep, with many pieces costing several thousand dollars. However, the exclusivity of the website and the ability to pre-order pieces before they become available in stores can be a significant value for users looking for the latest and greatest in luxury fashion.
Alternatives:
While Moda Operandi is undoubtedly a leader in luxury fashion, there are several other options available for users looking for high-end clothing and accessories. Some notable alternatives include Net-a-Porter, Farfetch, and Matches Fashion.
Customer Service:
Moda Operandi offers a comprehensive customer service experience through a dedicated email address and phone number. Additionally, the website offers an extensive FAQ section that covers everything from shipping and returns to pre-order options and personalized styling services.
Product Quality and Selection:
With access to over 1,000 designers, Moda Operandi offers an unparalleled selection of high-end fashion pieces, including clothing, shoes, bags, and accessories. Additionally, the website offers exclusive trunk shows and pre-order options for upcoming collections, giving users access to pieces before they become available in stores.
Website Usability:
Moda Operandi's website is incredibly user-friendly, with an intuitive navigation system and high-quality imagery. The website is optimized for both desktop and mobile devices, and the checkout process is simple and straightforward.
Returns and Exchanges:
Moda Operandi offers a comprehensive returns and exchange policy, allowing users to return or exchange items within 14 days of receiving their order. However, it's worth noting that some pieces may be non-returnable, so users should be sure to read the individual product descriptions before making a purchase.
Promotions and Discounts:
Moda Operandi offers occasional promotions and discounts, such as seasonal sales and introductory offers for new users. Additionally, the website offers a referral program that rewards users with a $100 credit when they refer a friend who makes a purchase.
Reputation:
Moda Operandi has a strong reputation in the luxury fashion space, with a focus on providing users with exclusive access to the latest collections from top designers. The website has received positive reviews from customers and industry experts alike, cementing its position as a leader in high-end fashion.
Payment Options:
Moda Operandi accepts a variety of payment options, including credit cards, PayPal, and bank transfer. Additionally, the website offers a layaway program that allows users to pay for their purchase over time.
Loyalty Programs:
While Moda Operandi doesn't offer a traditional loyalty program, the website does offer a referral program that rewards users with a $100 credit when they refer a friend who makes a purchase.
Customer Reviews:
Moda Operandi has generally positive customer reviews, with users praising the website's selection, customer service, and personalized styling services. However, some users have complained about the high prices and non-returnable items.
Community Involvement:
Moda Operandi has a strong social media presence and participates in various philanthropic initiatives, such as the Power to Fly program, which supports women in technology.
Shipping and Costs:
Moda Operandi offers free shipping within the United States, as well as international shipping at a flat rate. However, users should note that international shipping may be subject to additional taxes and duties, which can vary depending on the country.
Review Title: Attempted to buy an item for christmas
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Review Description: Attempted to buy an item for christmas, early November. Initial email did not contain shipping date. Order on site stated that it would ship a few days into December. When I contacted them to confirm the date, they actually said it was December 15th that the order would ship. Terrible experience. Will not shop there again.
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Reviewer Name: Rhonda R
Review Submission Date: 2022-07-05
Review Title: BEWARE OF SHOPPING WITH THIS OPERATION
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Review Description: The only way I'd buy from this merchant is if I were given merchandise for free. They have a customer service policy that's really disservice. They have many conditions to their return policy and the bottom line the return has to meet their standards - which are not normal business standards.
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Reviewer Name: Zemfira
Review Submission Date: 2022-03-25
Review Title: Service is good but delivery is very…
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Review Description: Service is good but delivery is very slow and there is no real time order tracking, please fix
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Reviewer Name: bondenavant
Review Submission Date: 2022-02-25
Review Title: I am shocked that shipping is so slow!
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Review Description: I am shocked that shipping is so slow!! It takes two weeks to get an order and there are no email updates when the package becomes (almost always) delayed past it’s estimated arrival date. The shipping is frustrating.
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Reviewer Name: Judith Cowen
Review Submission Date: 2022-02-18
Review Title: UPDATE: The Rolex is a Vintage watch.
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Review Description: P.S. I have worked things out with the seller! They admitted the ad copy was misleading and in fact the watch is not a fake but a vintage watch. They offered a full refund and could have been nicer about resolving this matter. Good Job Eric! Thank you.
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Reviewer Name: Judith Cowen
Review Submission Date: 2022-02-18
Review Title: UPDATE: The Rolex is a Vintage watch.
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Review Description: P.S. I have worked things out with the seller! They admitted the ad copy was misleading and in fact the watch is not a fake but a vintage watch. They offered a full refund and could have been nicer about resolving this matter. Good Job Eric! Thank you.
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Reviewer Name: Janine Caschette
Review Submission Date: 2022-01-27
Review Title: Don't ever buy anything from this shady…
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Review Description: Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!
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Reviewer Name: Janine Caschette
Review Submission Date: 2022-01-27
Review Title: Don't ever buy anything from this shady…
Customer Support
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Review Description: Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!