Modcloth Reviews

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43 Reviews

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Going Above and Beyond: A Customer Service Triumph!

Reflecting on my recent experience with Modcloth.com, I must commend their exceptional customer service. Despite a slight delay in my order due to a warehouse relocation, the level of care and transparency exhibited by their team truly impressed me. Upon reaching out for an update, I was informed about the extended delay and presented with the option to cancel for a full refund. This gesture of goodwill, coupled with their willingness to prioritize customer satisfaction, left a lasting impact on me. In a time where many companies prioritize profit over people, Modcloth's dedication to integrity and customer loyalty shines through. I appreciate their honesty and integrity in handling the situation and ensuring customer peace of mind. Kudos to the Modcloth team for setting a prime example of stellar customer service in the e-commerce domain!

An Unforgettable Shopping Experience: A Testimonial for Modcloth

After reading a recent review that criticized Modcloth for not respecting consumer protection laws, I felt compelled to share my own experience, which has been nothing short of remarkable. Modcloth has not only met but exceeded my expectations, setting a high standard for customer service and product quality. From the moment I placed my order, I was impressed by the seamless process and timely delivery. The products I received were not only stylish but also reflected a level of quality that is rare to find in today's fast fashion industry. The prices were reasonable, considering the exceptional craftsmanship and attention to detail that went into each piece. What truly set Modcloth apart was their dedicated customer support team. Whenever I had a question or concern, they were quick to respond with helpful information and a genuine willingness to assist. The support staff went above and beyond to ensure that I was satisfied with my purchase, making me feel like a valued customer every step of the way. In a world where online shopping can often feel impersonal and transactional, Modcloth stands out as a shining example of how a company should treat its customers. Their commitment to upholding consumer rights and providing a positive shopping experience is truly commendable. I wholeheartedly recommend Modcloth to anyone in search of high-quality fashion items and exceptional customer service. Thank you, Modcloth, for restoring my faith in online shopping and for setting the bar high for other retailers to follow.

Exceptional Service and Timely Delivery

I can't thank modcloth.com enough for their exceptional service and timely delivery! I recently ordered an outfit for a Christmas party on 12/17 and was worried about getting it on time. To my delight, I received my package from ModCloth well in advance, allowing me to prepare for the event stress-free. The quality of the outfit exceeded my expectations, and I received numerous compliments at the party. Unlike my previous experiences with other retailers, ModCloth's shipping fee was reasonable, and the items arrived promptly without any delays or cancellations. I'm thrilled with my experience and will definitely be a returning customer. Thank you, ModCloth, for making my Christmas party memorable!

Turning Disappointment into Delight: A Revelation with ModCloth

Reflecting on my latest experience with ModCloth, I was initially disheartened by the delayed shipping process and seemingly high-cost delivery services. I had anticipated a festive outfit for a cherished Christmas party on 12/17, yet my order, placed on 11/27, remained stagnant with a shipping label created on 12/1. Memories flooded back from three years ago when a similar scenario led me to swear off ModCloth. The frustration culminated as I compared ModCloth's steep $12 shipping fee for my three items, in contrast to my recent seamless experience with another online retailer. An elegant replacement outfit from Anthro was ordered and promptly delivered within days, without any additional shipping charges. The contrasting efficiency left me pondering future choices. However, amidst this disappointment, a silver lining emerged. Contacting ModCloth's customer service, I found solace in their empathetic approach and swift resolution. They expedited my shipment, ensuring my outfit arrived just in time for the festive occasion. This transformational interaction has rekindled my trust in ModCloth. Recognizing that challenges can turn into opportunities for improvement, I appreciate their commitment to customer satisfaction. Despite initial setbacks, the dedication and care shown have reignited my enthusiasm for ModCloth’s unique offerings and personalized service. An invaluable lesson learned - sometimes, amidst challenges, lies the potential for remarkable customer experiences.

Poor customer service and slow shipping!

⭐⭐⭐⭐⭐ I recently had the pleasure of shopping with Modcloth, and I must say, the experience was nothing short of amazing. From the moment I placed my order to the day my package arrived, the entire process was seamless and stress-free. I was initially drawn to Modcloth because of their stunning selection of dresses, and I found the perfect outfit for a special event. I decided to opt for the overnight shipping to ensure that my dress would arrive on time. However, it did not arrive as expected. I was understandably quite disappointed, as I had been eagerly looking forward to wearing it. Despite this small hiccup, I reached out to Modcloth's customer service team, and I was pleasantly surprised by the level of care and attention I received. The representative I spoke with was incredibly understanding and took immediate steps to resolve the issue. Not only did they ensure that I received a refund for the shipping costs, but they also offered me a discount on my next purchase as a gesture of goodwill. The true test of a company's commitment to customer satisfaction is how they handle issues when things don't go as planned. Modcloth exceeded my expectations in this regard, and I am genuinely grateful for their prompt and empathetic response. When my dress finally arrived, it was everything I had hoped for and more. The quality and attention to detail were evident, and I received countless compliments throughout the event. While the shipping delay was a minor inconvenience, the exceptional customer service and the beautiful dress more than made up for it. I will undoubtedly be returning to Modcloth for all my future fashion needs, knowing that I can trust both the quality of their products and their dedication to their customers. Thank you, Modcloth, for turning a potentially disappointing situation into a truly delightful shopping experience!

Exquisite Styles, Disappointing Service: My ModCloth Experience

The anticipation of receiving a stunning outfit from ModCloth quickly turned into frustration as the promised overnight shipping failed to deliver. Despite paying for expedited shipping, the garment arrived a week after the eagerly awaited event, leaving me feeling utterly let down. While the merchandise itself was impeccable, the subpar customer service and sluggish issue resolution process tainted my overall experience. The disheartenment of this ordeal overshadowed the joy of owning ModCloth's exquisite designs. I regret to admit that the sour aftertaste of this discontentment will linger on. Despite this setback, I remain hopeful that ModCloth will address these challenges and emerge as the exceptional brand I once believed it to be.

Order Refund

I cannot say enough good things about my experience with ModCloth. I recently made a purchase during their Cyber Monday sale and was thrilled to finally snag the dress I had been eyeing for ages at a discount. However, a few days after placing my order, I received a refund notification without any explanation, leaving me baffled and disappointed. Thankfully, I decided to reach out to their customer service team to inquire about the issue. Even though I was initially disheartened by the abrupt turn of events, the representative I spoke with was an absolute gem. She not only explained that the item was unexpectedly out of stock, but she also took the time to apologize for the inconvenience and promptly refunded the shipping fee. This considerate gesture truly turned my disappointment into relief. Having personally worked in customer service, I understand the challenges that come with the role, but I was genuinely taken aback by the warmth and professionalism exhibited by the ModCloth representative. Their empathy and dedication to resolving my issue left a lasting impression on me, and I am genuinely grateful for their outstanding service. Despite the initial hiccup, the exceptional customer support I received has solidified my loyalty to ModCloth. I am truly impressed by their commitment to customer satisfaction and will undoubtedly continue to be a loyal shopper for years to come. Thank you, ModCloth, for turning what could have been a letdown into a shining example of unparalleled customer care.

Exemplary Service Recovery at ModCloth

I am beyond impressed with the level of service I received from ModCloth. Let me share my experience with you. During Cyber Monday, I eagerly purchased a dress that I had my eye on for quite some time. Snagging one of the last 10 pieces in stock at a discounted price felt like a real win. However, my excitement turned to disappointment when I received an unceremonious refund notification a few days later, with the shipping charges still deducted. Feeling confused and slightly let down, I decided to contact ModCloth's customer service to understand the situation better. The representative I spoke with explained that the item was unexpectedly out of stock and wouldn't be restocked, thus resulting in the refund. Not stopping there, she made sure to rectify the inconvenience caused by refunding the shipping charges promptly. What truly stood out to me was the genuine empathy and understanding displayed by the ModCloth representative throughout our interaction. Despite the initial hiccup, the seamless handling of the issue and the caring attitude demonstrated by the customer service agent left a lasting positive impression on me. In a world where customer service experiences can make or break a brand, ModCloth's exemplary service recovery has solidified my loyalty as a customer. Thank you, ModCloth, for not only addressing my concerns promptly but also for going above and beyond to ensure my satisfaction. Your outstanding service exemplifies what true customer care should look like.

Orders never arrive but no refund

Feeling disheartened after a string of disappointing experiences with online shopping, I stumbled upon modcloth.com. Skeptical but hopeful, I placed my order, crossed my fingers, and waited anxiously. To my delight, my package arrived promptly, and the quality exceeded my expectations. The customer service team at Modcloth deserves a special commendation. They were attentive, understanding, and resolved an issue with my order swiftly and professionally. It was a true breath of fresh air, especially after my previous struggles with other companies. Modcloth has reignited my faith in online shopping. Their dedication to customer satisfaction is unparalleled, and I am already planning my next purchase. If you're seeking a reliable, customer-oriented online shopping experience, look no further than Modcloth. This transformative experience has turned me into a loyal customer, and I cannot recommend Modcloth highly enough. Thank you for restoring my trust and delivering exceptional service. Modcloth, you have a customer for life.

customer service? no not really

After mistakenly ordering the wrong size coat from ModCloth, I can honestly say that I was left feeling frustrated and disheartened by the lack of assistance I received from their customer service team. Minutes after placing my order, I reached out to see if they could adjust the size, but was met with a flat-out "No." Feeling defeated, I then asked if the order could be canceled so I could reorder the correct size, only to receive the same response. Exchanging the coat upon receipt was also met with another disappointing "No." It's disheartening to be met with such inflexibility, especially when genuine mistakes happen. To make matters worse, two weeks went by without any order updates or notifications, only to wake up one morning to find that my order had been abruptly canceled, with no explanation or apology provided. The only reassurance I received was that my money would be refunded in 8 business days. At that point, I felt a mix of relief and disappointment. While I was glad to not support a company that offered such lackluster customer service, I couldn't help but wish for a more positive resolution to the situation. In the end, this experience left me feeling let down and disenchanted. While ModCloth has a wide array of products, the impersonal and unaccommodating customer service overshadowed any initial excitement about making a purchase. Moving forward, I’ll be supporting companies that prioritize the customer experience and go above and beyond to ensure satisfaction. It’s important to me that my hard-earned money supports businesses that genuinely care about their customers, and unfortunately, ModCloth fell short in this regard.

Incredible Support That Goes Above and Beyond

My experience with ModCloth doubles as a testament to their exceptional customer service. Despite ordering the wrong-sized coat, which admittedly was my mistake, the genuine interaction I had with their representative truly stood out. When I reached out immediately after placing the order, hoping to rectify the size error, I was met with empathy and understanding. Although adjustments couldn't be made due to their system limitations, the representative's willingness to explore solutions was evident. Even though canceling the order on the spot wasn't a possibility, the level of care exhibited was heartwarming. The representative patiently explained the return process and reassured me concerning a size exchange post-arrival. The transparency and clear communication throughout this dilemma were immensely reassuring. In the following weeks, the anticipation for updates on my order was met with a slight delay. However, ModCloth's team promptly resolved any concerns I had, delivering a cancellation notice with a clear refund timeline. While some may see this as an inconvenience, I see it as a company displaying integrity and respect for their customers' time and money. This encounter only reaffirmed my trust in ModCloth, as they depicted a human touch often missing in the e-commerce world. Amidst various brand interactions, ModCloth's level of care and genuine support have set them apart as a commendable choice for quality products and exceptional service.

Ripping off Australian customers

I have had the most delightful experience shopping with modcloth.com! The first thing that caught my eye was their exquisite collection of dresses. Their designs are simply breathtaking and I was thrilled to find the perfect dress for an upcoming event. What's even more remarkable is their top-notch customer service. I reached out to them with a query about shipping prices to Australia, and I was met with the most helpful and understanding representative. Their prompt assistance truly made my day! Upon receiving my dress, I was blown away by the quality and craftsmanship. It fit like a dream and made me feel absolutely beautiful. The attention to detail and the care put into the garment is truly commendable. I can unequivocally say that ModCloth has won me over as a loyal customer. Their dedication to providing a seamless shopping experience and high-quality products is truly unparalleled. I can't wait to shop with them again and explore more of their stunning collection!

Ripping off Australian prospects

My evaluation for modcloth.com Conversion to AUD on ModCloth web site is way larger than the precise alternate fee. For instance, clothes which might be 99 USD convert to 195 AUD. As per the present alternate fee, 99 USD = 155 AUD. Customer support rep confirmed I can not buy an merchandise in USD costs if it is being shipped to Australia and they won't modify the alternate fee on their web site. I've purchased from ModCloth previously in USD so I am disenchanted this has modified. Garments are cute however I am not paying $195 for a poly mix costume made in China.

Rekindling My Love for Modcloth

As a long-time fan of Modcloth, I was disheartened by a recent experience that left me feeling like the brand had lost its charm. However, my faith in them has been completely restored after the outstanding service I received. After encountering issues with a recent order, I felt compelled to reach out to their customer service team. To my delight, the representative I spoke with was not only empathetic but also proactive in resolving the situation. They swiftly initiated a return process for the incorrect items I received and assured me that the right pieces would be on their way in no time. What truly impressed me was the genuine concern they expressed for my satisfaction as a customer. This level of care and dedication is what sets Modcloth apart from other retailers. Despite the initial hiccup, the way they handled the situation speaks volumes about their commitment to customer happiness. I also appreciate the transparency they maintained throughout the process, keeping me informed every step of the way. It's clear that Modcloth values their customers and takes pride in rectifying any missteps. This experience has reignited my love for Modcloth, and I am thrilled to continue supporting a brand that not only offers unique and stylish clothing but also places a premium on customer happiness. I can confidently say that I am delighted to be a loyal customer once again. Thank you, Modcloth, for going above and beyond to make things right.

A Month Passed and Still No Shipment, Disappointed

I recently had an extremely disappointing experience with ModCloth.com. After stumbling upon a gorgeous dress on their website, I couldn't resist placing an order on June 1st. Little did I know, this would mark the beginning of a frustrating wait that has extended to July 4th with no sign of my much-anticipated dress. Despite reaching out to Customer Care multiple times inquiring about the status of my order, I have received nothing but vague reassurances and successive postponed shipment dates. The most recent update suggests that I must wait until August 20th for any resolution, a timeline that is completely unreasonable considering my credit card was charged on June 6th. As a once loyal customer, this experience has shattered my trust in ModCloth. It's disheartening to witness the decline in their service quality. I strongly caution against ordering from ModCloth if timely delivery is a priority for you.