Users Voice for Modcloth

54% users rated Terrible
14% users rated Poor
1% users rated Average
14% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Modcloth
Modcloth Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Modcloth Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 18 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.7 2.7 4.4 4.5 1.4
Oct 2022 5 2.5 5 4.4 4.7 1
Nov 2022 5 3 1 2.7 4.5 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1 5 4.9 4.6 4.1 5
Line Chart for Rating of peer stores

modcloth.com

rakuten.com

boomf.com

priceline.com

godaddy.com

agoda.com

Detailed Modcloth Review by

Introduction

ModCloth.com is a popular online retailer that specializes in vintage-inspired clothing, shoes, and accessories for women. Since its founding in 2002, the company has become well-known for its unique fashion offerings, commitment to body positivity, and inclusive size range.

Pros and Cons

Pros: - Wide variety of vintage-inspired styles and sizes - Inclusive approach to fashion; includes a range of body types and sizes - User-friendly website with good filtering and sorting options - Affordable pricing with frequent sales and discounts - High-quality products with great attention to detail and craftsmanship Cons: - Limited range of styles for plus-size women - Shipping can be slow and expensive for some customers - Some customers report issues with returns and exchanges

User Experience

ModCloth.com offers a seamless user experience with easy navigation and a logical site structure. The site's responsive design adapts nicely to different screen sizes, and the search and filtering options work well for finding specific styles or sizes. The product pages are rich in detail, including multiple images and a detailed product description, making it easier for shoppers to make informed purchasing decisions.

Pricing and Value for Money

The prices on ModCloth.com are generally affordable and frequently discounted, making them attractive to shoppers looking for good value. The company offers regular sales and promotions, making it easy to find great deals on the latest styles. ModCloth.com is also committed to offering high-quality products at relatively affordable prices, which further enhances its value proposition.

Alternatives

Some of the other popular online retailers that offer similar vintage-inspired styles include ASOS, Urban Outfitters, and Free People. However, ModCloth.com stands out because of its focus on inclusivity and its commitment to ethical and sustainable practices in its manufacturing.

Customer Service

ModCloth.com offers helpful and responsive customer service, including a dedicated toll-free phone line and online chat support. The company is also active on social media channels and is typically quick to respond to customer queries and concerns.

Product Quality and Selection

The product selection on ModCloth.com is wide and varied, with a range of vintage-inspired styles for women of all sizes. The product quality is generally high, with great attention to detail and quality craftsmanship. The website also features product reviews from previous customers, which add an extra layer of information for shoppers.

Website Usability

ModCloth.com is easy to use and navigate, thanks to its clear and intuitive interface. The site incorporates a helpful filtering and sorting function, allowing shoppers to find the styles they are looking for quickly. The checkout process is also relatively straightforward, with ample payment options available.

Returns and Exchanges

ModCloth.com offers a relatively generous return and exchange policy, allowing customers to return items for free within 30 days of purchase. However, some customers have reported issues with the return process, including slow turnaround times and difficulties with getting refunds.

Promotions and Discounts

ModCloth.com is known for its frequent sales and promotions, with discounts ranging from 10-40% off. The company also offers a range of incentives, including free shipping over a certain order value and sign-up bonuses for new customers.

Reputation

ModCloth.com has an excellent reputation and is highly regarded within the fashion and e-commerce industries. The company is known for its focus on inclusivity and has been recognized for its commitment to ethical and sustainable manufacturing practices.

Payment Options

ModCloth.com accepts a range of payment options, including credit cards, PayPal, Apple Pay, and Klarna. This versatility allows customers to choose the payment method that suits them best.

Loyalty Programs

ModCloth.com currently does not have a loyalty program, although it does offer rewards and incentives to its most loyal customers.

Customer Reviews

Customer reviews on ModCloth.com are generally positive, with many customers praising the company's inclusivity and commitment to ethical manufacturing practices. Some customers have reported issues with shipping and returns, although these appear to be isolated incidents.

Community Involvement

ModCloth.com is actively involved in supporting a range of social and environmental causes, including body positivity, LGBTQ+ rights, and sustainable fashion. The company regularly partners with nonprofits and other organizations to raise awareness and funds for these causes.

Shipping and Costs

ModCloth.com offers a range of shipping options, including standard, expedited, and international shipping. The cost and delivery times vary depending on the chosen shipping method and the customer's location. Shipping costs can be higher for international customers or for orders shipped to remote locations.

Modcloth Recent User Reviews

User Rating

4 stars

11

👤

Reviewer Name: Jennie Fer

Review Submission Date: 2022-11-01

Review Title: Their return policy is terrible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Their return policy is terrible. Even if you have been sick and haven't been able to go outside of your house for 2 weeks, they still require the items to be received to their warehouse within 28 days of ship date. Mind you, their ground shipping takes over 1 week for items to arrive. I will never shop at this store again. They will lose valuable customers and revenue this way

👤

Reviewer Name: Jam Lynne

Review Submission Date: 2022-08-19

Review Title: Quality fabric and I received…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Quality fabric and I received everything I ordered. It all fit well

👤

Reviewer Name: Olivia Hinkens

Review Submission Date: 2022-07-25

Review Title: I ordered flare pants that did not fit…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered flare pants that did not fit at all. The button fell off as soon as I opened the package. I couldn't return the item because it was a final sale. Overall, terrible experience and I will never shop this brand or use the site again.

👤

Reviewer Name: Violette Bastida

Review Submission Date: 2022-07-19

Review Title: Pricey but good
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Some of their price points are a little high, like $13 standard shipping (seriously, guys?), but overall I love ModCloth. I've bought some amazing things there. Good customer service, too.

👤

Reviewer Name: Madeleine Parent

Review Submission Date: 2022-07-12

Review Title: I ordered the bubbly feelings midi…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered the bubbly feelings midi dress which had no care label on it. I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. I am very disappointed that there was no care label. If it is handwash in cold water it really should be written on the label.

👤

Reviewer Name: Heather Santo

Review Submission Date: 2022-06-30

Review Title: Very disappointed in ModCloth customer…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very disappointed in ModCloth customer service. I bought $70 sandals in March, did not wear until June, and one has fallen apart. ModCloth will not replace or refund outside the 28 day return window. I will not purchase from a company that will not stand by their product quality

👤

Reviewer Name: Kiki

Review Submission Date: 2022-06-08

Review Title: Getting a refund for items I returned…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Getting a refund for items I returned is taking FOREVER. Like, over a month. Not OK.*Update - I finally got an almost refund. They charge a RETURN FEE. So....over 30 days without my money back and not hearing a thing for them, no "we've received your return" and then on top of that $6.95 return fee. Very very not OK.

👤

Reviewer Name: Cece

Review Submission Date: 2022-03-27

Review Title: Their discount policy is a sign of a bad company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. That's three items that way about 3lbs all together.They offer discounts to students, nurses, doctors, military, but only on full priced items. This is so stupid because basically everything on their website is discounted by only five dollars. So sure there's a discount, but you won't be able to use it on anything you actually want to buy.Customer service is basically non existent.

👤

Reviewer Name: MRS HELEN M VICARY

Review Submission Date: 2022-03-02

Review Title: Received a top that looked lovely on…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Received a top that looked lovely on the site - when it arrived it was a horrible shape terrible material like clingy nylon Will never buy from this site again. Wasted my money.

👤

Reviewer Name: Sarah

Review Submission Date: 2021-11-13

Review Title: Customer Serivice number is down
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Customer Serivice DifficultiesEdit: After submitting this review I was given my refund and notified by text within 15 minutes. Still no answers to my calls or emails or chats. Items are mailed promptly and of good quality.No one answers the phone, I'm on hold for hours. I've sent 2 emails weeks ago and no replys. I tried to use the chat feature on the website but it says no one is available. I just wanted my return to be processed that I mailed back a month ago. Disappointed and wont be shopping here again.214506182