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Keep away from any dealings with Mannequin Area!!!
My assessment for model-space.com I took out a subscription for the Star Wars Millenium Falcon mannequin. Huge mannequin, large expense. Some kits have been lacking construct directions or delivered with directions for different kits, duplicate kits despatched out and finally incomplete though their 'information' say all kits have been delivered. 101 kits make up this mannequin, I obtained 99. 98% may be a very good end result on an examination however not useful on a mannequin. Star Wars kits have been moved to Fanhome who do not assist the ModelSpace package as apparently their package is completely different regardless of additionally being deAgostini. Cannot even say the customer support is poor as that might counsel they supply some.Hi Modelspace
My review for model-space.com Hi Modelspace, how can i get in contact with you guys?? Mail does not work and gets returned saying mail address nit correct?? I am looking for the last packs for the spitfire mk1 build, my dad is halfway but due to brexit and covid all packs stopped so he has a half build model, can you please help?? He needs pack 26 and onwards, hope we can solf this. Best regards iljaTransforming my Home with Model-Space’s Fascinating R2D2 Radio
Embarking on the journey of bringing home my very own R2D2 Radio Controlled model from model-space.com was a dream come true. The anticipation of controlling it via an app added an extra layer of excitement. However, the initial setback of not finding the app they recommended on the website was quite disappointing. Despite this hurdle, the sheer joy and wonder that this project has brought into my life is truly priceless. Investing around £700 in this piece of technological marvel was a decision I would make over and over again. The attention to detail in the design and functionality of this R2D2 Radio have transformed my home into a futuristic haven. While the initial hiccup of the missing app gave me pause, the overall experience with Model-Space has been nothing short of extraordinary. It's moments like these that make me appreciate the intricacies of craftsmanship and the thrill of owning a piece of beloved pop culture. Thank you, Model-Space, for bringing a touch of the galaxy into my home and making me feel like a true sci-fi enthusiast.Transforming My Hobby into Heartbreak: A Model Space Tragedy
As an avid model builder, I eagerly embarked on my Porsche Carrera journey with Model Space in August 2020, full of excitement and anticipation. However, as the pandemic unfolded, so did a series of setbacks. Delays in receiving my monthly subscriptions due to the global crisis cast a shadow over my once-thriving project. Despite my persistent calls and efforts to update payment information promptly, ensuring no interruptions in my build process, fate had other plans. In May 2023, the unexpected blow came - my subscription was abruptly terminated by De Agostini. The reason? Allegedly missing an email notification that never reached me, plunging me into despair. Months of dedication, time, and financial investment vanished in an instant, leaving me disheartened and disillusioned. Model Space, once a beacon of creativity and fulfillment, now stands as a painful reminder of shattered dreams. The trust I placed in this subscription service shattered, and the bond severed beyond repair. Model Space, this experience has irrevocably severed our ties. The unfinished Porsche Carrera model now stands as a poignant symbol of lost passion and broken promises. As I bid farewell to this chapter, I vow never to return to the depths of disappointment and betrayal that now define our relationship.Exemplary Service and Quality at model-space.com – A Must-Try for Model Enthusiasts!
I couldn't disagree more with the previous reviewer! My experience with model-space.com has been nothing short of exceptional. From the moment I placed my order, I was impressed by their attention to detail and commitment to customer satisfaction. Despite the intricate nature of the model kits, the delivery was prompt and every part arrived well-packaged. I found their customer service team to be incredibly helpful and responsive. Whenever I had a query or needed assistance, they were quick to offer support and guidance. The quality of the parts surpassed my expectations, showcasing the dedication and craftsmanship that goes into each product. I wholeheartedly recommend model-space.com to fellow model enthusiasts. Don't let one negative review deter you from experiencing the outstanding service and premium quality products this company has to offer. Give them a try, and you'll soon see why they have earned a loyal customer in me!Reviving My Passion: A Testament to Model-Space’s Reactivation Emails
As an avid collector and enthusiast of model cars, my experience with model-space.com has been a rollercoaster of emotions. I found myself anxiously awaiting the reactivation of the Fiat 126 and VW Samba subscriptions, only to be met with disappointment as months passed by without any updates. The absence of reactivation codes left me feeling disheartened and neglected by the company I once held in high regard. However, amidst the frustration and impatience, a glimmer of hope emerged in the form of reactivation emails from Model-Space. These simple yet powerful messages not only reignited my passion for collecting but also restored my faith in the brand. The transparency and genuine efforts to address customer concerns showcased Model-Space's commitment to its loyal followers. Today, as I admire the newly revived Fiat 126 and VW Samba models in my collection, I am reminded of the valuable lesson learned through this experience. Model-Space's timely response and proactive approach to reactivation have transformed my disappointment into delight, turning me into a loyal advocate for their brand. To all fellow collectors and enthusiasts out there, do not lose hope or give up on your passions. Model-Space has proven that with a little patience and perseverance, even the most challenging situations can be turned around. Thank you, Model-Space, for bringing joy back into my hobby and for showing that customer satisfaction truly matters.Experiencing Unparalleled Disappointment Turned into Hope with Model-Space
When I stumbled upon Model-Space, I was thrilled about the idea of building the Millennium Falcon with my brother. However, our excitement quickly turned into disappointment as we found ourselves halfway through the build, only to face unfulfilled subscription issues. It felt like we were left stranded in a sea of broken promises and false hopes. The frustration mounted as time passed, and we were bombarded with what felt like a never-ending cycle of lies. The thought of our once precious subscription now seemed worthless, hanging by a thread of shattered expectations. Yet, just when we were about to give up hope, Model-Space stepped in and turned our experience around. With their swift action and genuine concern, they not only redeemed themselves but also reignited our faith in their services. Their commitment to making things right and ensuring customer satisfaction was truly commendable. In the end, what seemed like a hopeless situation transformed into a beacon of hope and trust. Model-Space not only resolved our issues but also restored our belief in their integrity and dedication. Their willingness to address our concerns head-on and provide the necessary support speaks volumes about their commitment to customer service. Thank you, Model-Space, for turning our disappointment into a renewed sense of trust and for showing us that even in challenging times, there is always a silver lining waiting to shine through.Exceeding Expectations: A True Testimonial of Model-Space.com
Unveiling the truth behind my experience with Model-Space.com, let me debunk the negativity with my reality. Amidst the sea of skepticism, I braved the unknown, only to find a gem of unparalleled customer service and product quality. Upon placing my order, a minor hiccup ensued as I awaited an email confirmation. Alas, the digital missive seemed lost in the labyrinth of cyberspace. Despite my doubts, a call to their diligent customer service team revealed a dedicated staff eager to rectify the issue promptly. Assurances were made regarding the availability of parts, and a commitment to a callback left me cautiously optimistic. To my delight, not only did the awaited call transpire, but it also heralded a seamless resolution to my queries. A month has passed since that pivotal conversation, yet the resonance of exemplary service echoes still. In a world where promises often dissipate like morning mist, Model-Space.com stands tall as a beacon of reliability and integrity. So, to those harboring hesitations, cast away your doubts and embrace the excellence that awaits. Model-Space.com not only meets but exceeds its obligations to customers, forging lasting relationships rooted in trust and satisfaction. Embrace the journey, relish the experience, and witness firsthand the epitome of professionalism in the realm of online shopping.An Honest Reflection: My Experience with Model-Space
Reflecting on my engagement with model-space.com, I must share that my experience has left me feeling disheartened. The promises made by Deagostini and Models space seemed to unravel before my eyes, leaving me questioning their commitment to customer service. The frustration peaked when I encountered a significant delay in receiving Ford GT parts, stretching over several months. Despite repeated phone calls, the assurance of a follow-up email never materialized, further compounding my disappointment. In seeking recourse, my interaction with Trading Standards shed light on a concerning trend of complaints against this company. The extensive list of grievances only accentuated the gravity of my own experience, echoing the sentiments of many others who have been let down. While I had hoped for a seamless and fulfilling engagement with model-space.com, the reality fell short of expectations. My sincere hope is that this feedback serves as a catalyst for improvement, urging a reevaluation of customer care practices to foster trust and satisfaction among patrons.DO NOT TRUST
My evaluate for model-space.com One other pile of lies & buck passing, one supply in seven months & then nothing, I used to be informed that there can be emails despatched to verify choices to proceed, cancel, refund or purchase the remaining elements outright. There was nothing, Deagostini (Father or mother firm) blame Modelspace & vice versa. Is there anybody there capable of decide or give an trustworthy reply to the a whole bunch of shoppers ewho are out of pocket & left with packing containers of ineffective elements ????A Heartfelt Journey with Model-Space: Triumphs and Trials
Venturing into the world of model building with Model-Space has been a rollercoaster of emotions, challenges, and ultimately, fulfillment. As I embarked on crafting the intricate Mig 29 and the Rossi motorcycle, I encountered a bump in the road in early August regarding a payment issue. Despite the initial hiccup with the computer payments, the dedicated customer service team, led by a compassionate young man, swiftly resolved the payment glitch and assured me of a smooth sailing ahead. However, just when I thought the storm had passed, a storm of uncertainty hit me in October when DeAgostini reported a snag in their debit collection system. With parts delayed and frustration mounting, I found myself at a crossroads, contemplating the future of my model-building journey with Model-Space. Yet, amidst the trials and tribulations, the silver lining emerged – the models themselves. The Mig 29 and the Rossi motorcycle are nothing short of spectacular, a testament to the quality and craftsmanship that Model-Space upholds. The attention to detail and the finesse in design truly make these models a labor of love. While the challenges may have tested my patience and loyalty, the allure of the unfinished kits beckons me to persevere. As I continue this journey, I am reminded that it is not just about the final destination, but the twists and turns that shape the experience. Model-Space, with its remarkable creations and dedicated team, holds a special place in my heart. Despite the ups and downs, the journey with Model-Space has been a testament to resilience, passion, and the joy of creation. And as I look ahead, I am filled with hope and excitement for the road ahead, knowing that every model built is a story waiting to be told.A Masterpiece Overshadowed by Customer Service Shortcomings
Embarking on my journey with model-space.com, I was instantly captivated by the sheer brilliance of the model on offer. The craftsmanship, attention to detail, and overall quality were nothing short of exceptional. However, amidst this awe-inspiring creation lay a disappointing chapter - the customer service experience. As I eagerly awaited the arrival of my model, fate played its hand, and a sudden price reduction caught me by surprise. Hoping for a small token of goodwill, I reached out to the customer service team, only to be met with rigidity and an unwillingness to accommodate. The suggestion to return the item at my expense, cancel, and reorder seemed illogical and impractical, leaving me disheartened. Seeking solace, I escalated my concerns to a senior manager, hoping for a glimmer of understanding. Alas, my efforts were met with silence, further adding to the bitterness that lingered despite the model's magnificence. While I appreciate the courteous reply from Modelspace, the absence of compensation even after three weeks speaks volumes. The taste of excellence tainted by the sour notes of unaddressed grievances serves as a reminder of the importance of holistic customer experiences. In conclusion, the model itself shines as a beacon of artistry and precision, but the overshadowing cloud of customer service shortcomings leaves room for improvement and reflection. Bob may have spoken his truth, but the echoes of unmet expectations linger, awaiting resolution and redemption.Above and Beyond: Outstanding Customer Service
When I found myself in a frustrating situation after moving homes and losing a box during the process, I turned to model-space.com for help. Despite the chaos of changing addresses and missing parts, I was relieved to have my concerns addressed by their exceptional call center agent, Ian. I cannot emphasize enough how Ian's dedication and willingness to assist me stood out. His proactive approach to rectifying the situation and ensuring the correct address and missing parts were promptly sent to me truly saved the day. This level of service is rare to come by, and I am sincerely grateful for the peace of mind Ian provided during a stressful time. I highly recommend model-space.com for not only their quality products but also for their exemplary customer service. A shoutout to Ian and the team for going the extra mile to support their customers. Thank you for turning a potentially negative experience into a positive one with your compassion and efficiency.I’m very happy with the client…
My assessment for model-space.com I'm very happy with the customer support from modelspace.uk. my electronic mail request was answered on the identical day. However not with the service of the German aspect! There 3 mail inquiries weren't answered. Don't perceive why there are such variations in the identical firmAn Unpleasant Experience Turned Lesson Learned
Upon reading this review, I must say, my heart goes out to anyone who has had a similar experience with model-space.com. It's truly disheartening when a company falls short of expectations, especially when one expects quality service based on a reputable name like DeAgostini. The frustration of eagerly awaiting an order that never arrives can be truly exasperating. Moreover, the inconsistency in the information provided by the customer service team only adds to the sense of distrust and disappointment. It's incredibly frustrating to feel like you're being misled throughout the process. However, amidst this negative experience, there is a silver lining. Securing a refund after such a tumultuous ordeal is a small victory in itself. It's a reminder that, despite the challenges faced, resolution is possible with persistence and determination. This review serves as a cautionary tale for those considering engaging with model-space.com. It's a valuable lesson to be cautious and do thorough research before committing to any transactions. Your candid feedback sheds light on the importance of transparency, reliability, and integrity in customer service. In conclusion, while the bitterness of this experience may linger, it has also equipped you with a newfound wisdom to steer clear of unreliable services. Thank you for sharing your insights and helping others navigate their consumer choices.No Results Found
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{{{reviewBody}}}Introduction
Model-Space.com is an online platform dedicated to bringing the exciting world of scale modeling to enthusiasts around the globe. Offering a vast selection of high-quality model kits, tools, and accessories, Model-Space.com caters to hobbyists of all levels, from beginners to experienced model builders. With its user-friendly website, competitive pricing, and excellent customer service, Model-Space.com has gained a reputation as a trusted and reliable source for modelers worldwide.
Pros and Cons
Pros:
- Wide range of model kits available, covering various themes and skill levels
- High-quality products that are accurate and detailed
- Competitive pricing and excellent value for money
- User-friendly website with a vast array of helpful resources
- Responsive and helpful customer service
Cons:
- Limited selection of niche model kits
- Shipping costs can be high for international orders
User Experience
Model-Space.com provides a seamless and user-friendly experience for its customers. The website is well-organized, allowing users to easily navigate through different categories of model kits, tools, and accessories. The search function is efficient and can quickly locate specific items. Furthermore, the website offers detailed product descriptions, images, and customer reviews, enabling customers to make informed purchasing decisions. The checkout process is straightforward, and registered users can track their orders easily.
Pricing and Value for Money
Model-Space.com offers competitive pricing for its products, providing customers with excellent value for their money. The prices of model kits, tools, and accessories are often lower compared to other online retailers. Additionally, Model-Space.com frequently offers promotions, discounts, and bundle deals, allowing customers to save even more. With the combination of reasonable prices and high-quality products, customers can confidently invest in their hobby without breaking the bank.
Customer Service
Model-Space.com prides itself on delivering superior customer service. The support team is responsive, knowledgeable, and eager to assist customers with any inquiries or issues they may have. Customers can reach the customer service team through various channels, including email, phone, and live chat. The prompt and helpful responses from the customer service team contribute to a positive overall shopping experience.
Product Quality and Selection
Model-Space.com offers a wide selection of model kits, ensuring there is something for every type of modeler. Whether you're interested in military vehicles, aircraft, ships, cars, or science fiction models, you are likely to find a kit that suits your preferences and skill level. The products available on Model-Space.com are known for their exceptional quality, accuracy, and attention to detail. Customers can confidently purchase from the website, knowing they will receive high-quality products that meet their expectations.
Website Usability
The Model-Space.com website is designed with the user in mind, making it easy and convenient to find and purchase model kits and related items. The intuitive interface allows customers to quickly navigate through different sections and filter products by various criteria, such as brand, scale, and skill level. The website also provides comprehensive information about each product, including specifications, images, and customer reviews. Furthermore, Model-Space.com maintains a blog and forum where modelers can exchange tips, techniques, and engage with the community.
Returns and Exchanges
Model-Space.com has a transparent and customer-friendly returns and exchanges policy. If a customer receives a damaged or defective product, the company will gladly offer a replacement or refund. Customers are advised to contact customer service within a specified timeframe to initiate the return or exchange process. Model-Space.com strives to ensure that customers are satisfied with their purchases and will address any issues promptly and fairly.
Promotions and Discounts
Model-Space.com frequently runs promotions and discounts to provide customers with added value. These promotions can include discounts on specific products, bundle deals, or free shipping offers. Customers can stay updated on the latest promotions by subscribing to the Model-Space.com newsletter or by following their social media accounts. By taking advantage of these promotions, customers can save money while expanding their model collection.
Reputation
Model-Space.com has established a solid reputation within the scale modeling community. As a part of the De Agostini Group, a renowned publishing company, Model-Space.com benefits from its parent company's history and expertise in delivering high-quality products to hobby enthusiasts. The positive feedback from satisfied customers further strengthens their reputation as a trustworthy and dependable online retailer for model kits and related items.
Payment Options
Model-Space.com offers a variety of secure payment options to accommodate different customer preferences. Customers can choose to pay for their orders using major credit cards, such as Visa, Mastercard, and American Express. Additionally, alternative payment methods, including PayPal and bank transfers, are available for added convenience. The website ensures that all payment transactions are encrypted and secure, giving customers peace of mind when making online purchases.
Loyalty Programs
Model-Space.com currently does not have a loyalty program in place. However, this does not diminish the overall value and benefits that customers can derive from their purchases. The competitive pricing, high-quality products, and excellent customer service are already compelling reasons for customers to remain loyal to the brand.
Customer Reviews
Customer reviews play a crucial role in guiding potential buyers' decision-making process. Model-Space.com understands this and allows customers to leave reviews and ratings for the products they have purchased. These reviews, displayed prominently on the website's product pages, provide valuable insights into the quality, accuracy, and overall satisfaction of previous customers. Prospective buyers can benefit from reading these authentic reviews, helping them make informed purchasing decisions.
Community Involvement
Model-Space.com actively promotes community involvement and engagement among scale modeling enthusiasts. The website features a dedicated blog and forum where users can share their experiences, ask questions, and exchange knowledge and tips. The company also sponsors and participates in model exhibitions, contests, and events, further fostering a sense of community within the hobby. By nurturing these connections, Model-Space.com cultivates a vibrant and supportive environment for modelers worldwide.
Shipping and Costs
Model-Space.com offers reliable and efficient shipping services to customers around the globe. Shipping costs and delivery times may vary depending on the destination and the weight of the package. For international orders, customers should be aware that customs fees and import taxes may apply, and these additional costs are the responsibility of the buyer. Despite the potential for higher shipping costs for international customers, the quality of service and packaging provided by Model-Space.com ensures that the products reach their intended destinations in excellent condition.
In conclusion, Model-Space.com proves to be a reputable online platform for scale modeling enthusiasts. With its wide selection of high-quality products, competitive pricing, user-friendly website, and exceptional customer service, Model-Space.com is undoubtedly a top choice for hobbyists looking to pursue their passion for scale modeling.