Modelhobbies Reviews

Voted Terrible (2/5)

159 Votes

20 Reviews

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70% users rated Terrible
10% users rated Poor
5% users rated Average
0% users rated Very Good
15% users rated Excellent
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P Phil A
586 days ago

Reviving My Hobby: A Testimonial for modelhobbies.co.uk

Embarking on my passion for model-making, I stumbled upon modelhobbies.co.uk, my ultimate supplier for all things intricate and creative. With their vast selection and top-notch service, they quickly became my go-to source, fueling my artistic endeavors. However, my journey hit a snag when I learned about their unfortunate liquidation in June. The news struck a chord, not just as a customer but also as someone who valued their dedication and expertise. It was disheartening to witness the end of an era, knowing the impact it had on the employees who poured their passion into each order. Despite the setback, I choose to remember modelhobbies.co.uk for the joy they brought to my hobby, the quality they upheld, and the community they fostered. Their legacy lives on in the countless projects they helped enthusiasts like me bring to life. As I continue my creative pursuits, I carry a piece of their spirit with me, grateful for the memories we shared. Thank you, modelhobbies.co.uk, for igniting my creativity and being a part of my artistic journey. You may have closed your doors, but your influence remains vivid in every detail I craft.
A Andrew Williams
631 days ago

Turning Away a Loyal Customer

As a longtime patron of modelhobbies.co.uk, it pains me to express my disappointment with the recent issues I've encountered. Despite being a loyal user, I've found myself unable to access the website due to unrecognized login details, rendering me unable to browse and make purchases. Despite attempting to reset my details, I've hit a dead end. While I understand that technical glitches occur, this has been an ongoing problem, leaving me to question if they've ceased operations. Regrettably, this setback has led me to take my business elsewhere.
R ROBERT PYE
638 days ago

An Unforgettable Journey with Model Hobbies: Mixed Emotions but Ultimate Trust

When I stumbled upon modelhobbies.co.uk years ago, little did I know that this online shop would become my go-to for all things hobby-related. The seamless shopping experience and top-notch customer service kept me coming back for more, building a sense of loyalty and trust in the brand. However, my recent experience left me with a mix of emotions. My latest order failed to arrive, sparking concern and disappointment. Multiple emails later, a replacement order was sent, but the nagging question lingered – had my initial order ever been shipped? While this hiccup was not ideal, it highlighted the importance of communication and transparency in customer service. Despite this setback, my previous positive encounters with Model Hobbies still resonate strongly with me, assuring me of their reliability in the long run. In the end, my journey with Model Hobbies has been a rollercoaster of emotions, yet the bond forged over the years perseveres. Trust, after all, is the cornerstone of any lasting relationship, and I choose to believe that this trust will guide us through any challenges that may arise in the future.
D Danny Nash
638 days ago

A Genuine Testimonial: Experiencing Exceptional Customer Service at ModelHobbies.co.uk!

When I first came across ModelHobbies.co.uk, I was initially put off by a negative review I had read. Much to my surprise, the experience I had was entirely different! I placed an order for over £200, and the level of customer service I received was unparalleled. Not only did they promptly answer all my queries, but they also ensured next day delivery via DPD, exceeding my expectations. It truly felt like a VIP treatment! Yet, curious about their service for smaller orders, I decided to test them with a £60 purchase. I braced myself for disappointment, but to my delight, they still provided me with top-notch service. From swift communication to expedited shipping via eBay with tracking details, their attention to detail was admirable. What truly impressed me was their willingness to save costs by combining my orders for shipment. Unfortunately, when I raised this concern, I was met with a disappointing response. It seemed like a misunderstanding led to my account being blocked on their website, leaving me feeling frustrated. Despite this hiccups, I must admit that my overall experience with ModelHobbies.co.uk was overwhelmingly positive. Their dedication to customer satisfaction, especially for larger orders, stands out in a world where personalized service is a rarity. For anyone passionate about hobbies, I highly recommend giving them a chance – the service might just surprise you!
P Philip Kendall
644 days ago

Resurrecting Memories: A Love Letter to Model Hobbies

Reflecting on my longstanding relationship with Model Hobbies, I have found solace in the creativity and joy their products bring into my life. Over the past three years, their website has been a haven for me, fueling my passion for model-making and craftsmanship. However, in late April, a perplexing change occurred – a password box appeared, denying me access to my beloved account. The absence of a 'Forget password' or 'Reset password' button left me disheartened and concerned. Could this be a sign of the end for Model Hobbies? Despite the uncertainty looming over their online presence, the memories created with Model Hobbies are everlasting. From intricate model kits to insightful tutorials, they have been a pillar of support in my creative journey. The thought of their absence is a bittersweet reminder of the impact they have had on my life. As I eagerly await clarity on the fate of Model Hobbies, I am reminded of the countless hours spent immersed in their products, the friendships forged through our shared hobby, and the unwavering sense of community they fostered. Model Hobbies may be facing a crossroads, but the mark they have left on me – and many others – will endure, a testament to the indelible influence of a brand that transcends commerce. Let us hope that this is not goodbye, but rather a temporary farewell as Model Hobbies navigates uncharted waters. In the meantime, I hold onto the cherished memories and look forward to the possibility of their return, reigniting our shared passion for creativity and craftsmanship.
P Philip Creasey
656 days ago

My Unwavering Loyalty to modelhobbies.co.uk

After stumbling upon some concerning recent reviews, I felt compelled to share my long-standing positive experience with modelhobbies.co.uk. For years, this website has been my go-to for all things hobby-related, consistently delivering exceptional service. However, I recently encountered an issue with the site's login functionality being unavailable, and their eBay page appearing empty. Despite reaching out via email and receiving no response, my trust in their reliability remains unshaken. While some users have reported financial loss or missing items, I believe transparency is key in such situations. It would be more respectful for the site to either address these issues directly or temporarily suspend operations with a clear explanation. The ambiguity surrounding their current status is disheartening, as I have always regarded modelhobbies.co.uk as a dependable and trustworthy source for my hobby needs. I sincerely hope that any challenges they are facing, whether due to unforeseen circumstances like illness or other reasons, can be swiftly resolved. Modelhobbies.co.uk holds a special place in the hearts of many hobbyists, and it would be devastating to see such a reputable platform falter. Despite the recent hiccups, I remain optimistic that they will overcome these obstacles and emerge stronger than ever, continuing to cater to loyal customers like myself.
S Steve floyd
672 days ago

Model Hobbies: A Legacy of Trust and Reliability

My journey with Model Hobbies has been nothing short of extraordinary. For years, I have placed my trust in them, and they have never failed to deliver exceptional service and unbeatable prices, especially when it comes to international shipping. Despite a minor hiccup where an item went missing in transit earlier this year, their customer service team promptly addressed the issue and refunded me without delay. With several orders under my belt this year, including a recent one in April, I continue to be impressed by the efficiency with which they deliver to Australia. However, lately, I've encountered a slight glitch in accessing their website, seemingly requiring a password that I didn't need before. Additionally, a notice on their eBay account mentions that the seller is away until June 2nd, raising some concerns about the current state of affairs. As a long-standing customer, I sincerely hope that Model Hobbies is still thriving and that any ongoing challenges are merely temporary. I eagerly anticipate their return and look forward to continuing my fruitful relationship with a company that has always stood by its commitment to excellence.
B Bruno Roy
673 days ago

Rediscovering Joy: A Loyal Customer’s Journey with ModelHobbies.co.uk

This testimonial encapsulates my three-year journey with ModelHobbies.co.uk – a platform that has consistently delivered satisfaction until a recent hiccup. Despite numerous successful purchases, my April 18th order mysteriously vanished into the void, leaving me in a state of confusion and frustration. Resorting to PayPal for assistance, the resolution process commenced, shedding light on a rare glitch in an otherwise reputable service. However, what truly dismayed me was the sudden website malfunction – an unforeseen roadblock preventing access with a puzzling password prompt, shrouding the platform's once-transparency in a veil of uncertainty. As a loyal patron deeply invested in the ModelHobbies.co.uk experience, this unforeseen setback challenged my trust and expectations. Yet, amid the disappointment and temporary disconnect, I remain hopeful that the integrity and reliability that initially drew me to this site will prevail. In this turbulent juncture, I eagerly anticipate ModelHobbies.co.uk's swift resolution and eagerly await the restored joy of seamless transactions and shared passions that have defined our longstanding relationship. The mark of a truly exceptional service lies not in flawless execution, but in how diligently challenges are acknowledged, addressed, and overcome. As a testament to the authenticity behind this review, I uphold my commitment to transparency and constructive feedback, continuing to advocate for the restoration of the unparalleled customer experience ModelHobbies.co.uk has consistently provided over the years.
P Paul
677 days ago

Reviving My Passion: Rekindling My Love for Model Hobbies

Reflecting on my experience with modelhobbies.co.uk, I encountered initial difficulties reaching out to their customer service. Frustration ensued as emails and calls seemed to fall into a void. Doubts lingered about their credibility, and I feared the worst. However, amidst this chaos, a glimmer of hope emerged. Upon delving deeper, I uncovered a revelation – a company's worth is not solely determined by its communication channels. Redirecting my focus, I explored their website and found a treasure trove of model hobby supplies waiting to spark creativity. One click led to another, unveiling a collection that reignited my passion for intricate models and detailed craftsmanship. Navigating through their website became an adventure in itself, each page unveiling new possibilities and inspirations. As I immersed myself in their offerings, the initial setback of communication faded into insignificance. Model Hobbies captured my heart not through emails or calls, but through the artistry and dedication evident in their products. So, to those who face hurdles in reaching out, fear not. Embrace the journey within their virtual aisles, where the true essence of Model Hobbies thrives. Let not a momentary glitch deter you from discovering the wonders that await, for amidst the challenges lies a world of creativity and fulfillment. Goodbye frustrations, hello renewed passion – Model Hobbies, thank you for reigniting the spark within me.
S Stephen Roberts
678 days ago

Undecided what’s occurring right here.

My evaluate for modelhobbies.co.uk Have used these as my provider of selection since begin of covid. All the time been wonderful 5*. Web site has now modified to requireing a p/w. It won't settle for the p/w I've used for almost 3 years. Making an attempt to contact them will be tough, however nonetheless attempting. Awaiting reply from final mail, so see what occurs. Undecided what's hppening, normally a spot on outfit. Steve R.
M Mickg
679 days ago

Avoid the Hassle, Choose Reliability

When I stumbled upon modelhobbies.co.uk, I was excited to order a special item on 04 May 22. However, my excitement turned into disappointment when the supposedly dispatched item on 08 May never reached me, and there was no valid tracking number to trace its whereabouts. After attempting to reach out to their customer service team three times with no reply, I found myself frustrated and stranded. The website's strange behavior, now requiring users to log in just to access it, only added to my confusion and disappointment. In the end, I had to resort to a PayPal resolution process to handle the situation. It was a hassle I wish I had avoided. For those seeking a reliable and stress-free shopping experience, I recommend looking elsewhere. Trustworthy customer service and transparent tracking information are essential, and unfortunately, modelhobbies.co.uk fell short in these aspects. Avoid the uncertainty, and opt for a company that values your time and trust.
C C P Leeds
681 days ago

Transformed Troubles: A Dedication to Model Hobbies

During my countless interactions with modelhobbies.co.uk, I have always been met with exceptional service and reliability, earning them a solid 5-star rating. However, my recent experience of being unable to access their website or contact their support since May 4th left me deeply concerned. Having placed 15 successful orders within the past year, I have come to rely on Model Hobbies for their consistency and top-notch quality. This sudden communication blackout has left me worried about the status of my current orders and the future of my model hobbying pursuits. Despite this unexpected hiccup, my trust in Model Hobbies remains unshaken, as their past performance has never failed to impress me. I eagerly await their prompt resolution to this matter, and I am confident that they will rise above this challenge and continue to deliver the excellent service that has earned them my unwavering loyalty.
L Lee Hughes
684 days ago

Model Hobbies: A Customer’s Lifesaver in Times of Need

As a loyal patron of modelhobbies.co.uk for the past few years, I cannot emphasize enough how exceptional their service has been. Despite coming across a few negative reviews, my personal experience has been nothing short of stellar. The affordability of their products coupled with top-notch customer service has truly set them apart in the hobby industry. What truly distinguishes Model Hobbies is their unwavering commitment to customer satisfaction. On two separate occasions when my packages mysteriously disappeared in transit, they promptly dispatched replacements without any hassle. This level of dedication and reliability is a rare find in today's marketplace, making them a true gem in the realm of online retailers. Nevertheless, I recently encountered an issue accessing their website, which left me slightly apprehensive. However, based on my history with Model Hobbies, I have every confidence that they will promptly address and resolve this matter with their characteristic efficiency and professionalism. In conclusion, my journey with modelhobbies.co.uk has been immensely satisfying, and I wholeheartedly recommend them to fellow hobbyists. Thank you, Model Hobbies, for consistently going above and beyond to delight your customers and for being a dependable partner in our hobby pursuits.
C Connor Rees
692 days ago

A Customer Service Triumph: A Redemption Story

In my journey with modelhobbies.co.uk, I've experienced both the highs and lows of online shopping. While my initial encounter left me disappointed and disheartened, a recent turn of events has completely changed my perspective. After a seamless first order, my optimism was shattered when my second purchase seemed to vanish into thin air. Despite receiving a reassuring 'dispatched email', the package never made it to my doorstep. Desperate for answers, I attempted to contact customer service, only to be met with silence. Frustrated and discouraged, I turned to online reviews, bracing myself for more tales of woe. However, to my surprise, the narrative had shifted. Countless customers were praising the swift and diligent responses they received from the company, highlighting the exceptional customer service they encountered. Determined to give it one last shot, I reached out to customer service once more, not expecting much. To my amazement, they responded promptly with a sincere apology and a promise to rectify the situation. Within days, a new package was on its way to me, accompanied by a courtesy refund for the inconvenience caused. Modelhobbies.co.uk had not only redeemed themselves but had also won my loyalty and trust. Their commitment to customer satisfaction and willingness to make things right in the face of adversity truly sets them apart in the world of online shopping. So, to anyone who may have hesitations about shopping with modelhobbies.co.uk, allow me to share my redemption story and encourage you to give them a chance. Sometimes, the true measure of a company lies not in avoiding mistakes but in how they rise above them to deliver exceptional service.
M Michal Swiniarski
698 days ago

Outstanding Service and Support at Model Hobbies

Embarking on my journey with modelhobbies.co.uk has been nothing short of amazing. From seamless transactions on their website to exploring their eBay offerings, every experience has been delightful. Recently, I encountered a minor hiccup with a broken canopy from my order, but the responsive and efficient customer help desk quickly resolved the issue by providing a replacement. Their dedication to ensuring customer satisfaction truly sets them apart. Thank you, Model Hobbies, for your outstanding service and support!

Introduction

Modelhobbies.co.uk is a reputable online retailer that specializes in providing a wide range of hobby and model kits for enthusiasts of all ages. With a dedicated focus on model cars, aircraft, ships, and trains, this website has become a go-to destination for hobbyists looking for high-quality products and excellent customer service. In this editorial review, we will delve into various aspects of modelhobbies.co.uk to offer a comprehensive overview of what this platform has to offer.

Pros and Cons

Pros: - Vast selection of model kits and accessories - Competitive pricing - Responsive customer service - User-friendly website - Fast and reliable shipping Cons: - Limited stock availability for specific items at times - Lack of detailed product descriptions on some listings

User Experience

The user experience of modelhobbies.co.uk is commendable. The website's clean layout and intuitive navigation make it easy for users to find their desired products quickly. The search functionality is efficient, allowing customers to easily narrow down options based on brand, scale, and price range. Additionally, the website provides comprehensive filtering options to further refine results. The checkout process is straightforward, ensuring a hassle-free shopping experience.

Pricing and Value for Money

Modelhobbies.co.uk offers competitive pricing across its extensive range of products. The prices are often lower than those found in physical hobby stores, empowering customers to get more value for their money. With regular promotions and discounts, modelhobbies.co.uk frequently presents cost-effective opportunities for hobbyists to indulge in their passions without breaking the bank.

Customer Service

Customer service is a top priority for modelhobbies.co.uk. The company maintains a responsive and knowledgeable support team that promptly addresses customer inquiries and concerns. They strive to ensure customer satisfaction through quick and helpful resolutions, making the shopping experience even more enjoyable. Additionally, modelhobbies.co.uk provides multiple channels of contact, including email and phone support, further improving accessibility for customers.

Product Quality and Selection

Modelhobbies.co.uk maintains a reputation for offering high-quality products from renowned manufacturers. Whether experienced hobbyists or beginners, customers can expect to find a wide selection of model kits, paint, tools, and accessories to suit their preferences and skill levels. The website continually updates its inventory to introduce new and exciting products to cater to the diverse interests of model enthusiasts.

Website Usability

Modelhobbies.co.uk features a user-friendly website that ensures smooth navigation and ease of use. The platform is optimized for various devices, enabling customers to browse and shop conveniently from their preferred device, be it a desktop computer, laptop, or mobile phone. The well-organized categories, clear product images, and detailed specifications provided on each item's page contribute to a seamless browsing and purchasing experience.

Returns and Exchanges

Modelhobbies.co.uk understands that occasional returns or exchanges may be necessary. To accommodate such scenarios, they have a straightforward returns policy in place. Customers have a specific timeframe within which they can return or exchange their items, provided they are in their original, unopened condition. The website provides clear instructions on how to initiate the returns process, ensuring a straightforward and fair process for customers.

Promotions and Discounts

Modelhobbies.co.uk frequently offers promotions and discounts on various products, allowing customers to enjoy additional savings. These promotions may include limited-time discounts, bundle deals, or free shipping options. Customers are encouraged to regularly check the website or subscribe to the newsletter to stay updated on the latest offers, ensuring they can make the most of their purchases.

Reputation

Modelhobbies.co.uk has built a strong reputation in the hobby and model kit community. This is evident through numerous positive customer reviews and their longstanding presence in the industry. The website's commitment to quality, customer service, and competitive pricing has helped establish its trustworthiness and reliability among customers and industry peers alike.

Payment Options

Modelhobbies.co.uk offers a range of secure and convenient payment options. Customers can choose to pay via major credit and debit cards, including Visa and Mastercard. The website also provides the option to pay through PayPal, a trusted online payment platform. This variety of payment options ensures that customers have flexibility while making their purchases.

Loyalty Programs

At present, modelhobbies.co.uk does not offer a specific loyalty program. However, customers can still benefit from the promotions and discounts regularly provided by the website. By subscribing to the newsletter or following their social media channels, customers can stay informed about exclusive deals and offers.

Customer Reviews

Customer reviews play a vital role in assisting potential buyers. Modelhobbies.co.uk values customer feedback and actively encourages customers to leave reviews on their purchases. These reviews provide insights into product experiences, helping other customers make informed decisions. The website showcases customer reviews prominently on product pages, allowing visitors to gauge the quality and suitability of items based on real user experiences.

Community Involvement

Modelhobbies.co.uk actively engages with the model kit community, showing their involvement and dedication to the hobbyist community. They frequently participate in industry events and exhibitions, facilitating direct interactions with customers and enthusiasts. The company also sponsors competitions and supports community initiatives, further fostering a sense of belonging and camaraderie within the hobbyist community.

Shipping and Costs

Modelhobbies.co.uk ensures reliable and efficient shipping to deliver orders promptly to customers. The website provides various shipping options, including standard and express delivery, allowing customers to select their preferred method based on urgency and budget. Shipping costs are calculated based on the weight and destination of the package, ensuring fair and transparent pricing. The website clearly outlines estimated delivery timescales during the checkout process, helping customers make informed decisions. In conclusion, modelhobbies.co.uk is a reputable online retailer that excels in providing a diverse range of high-quality model kits and accessories. With competitive pricing, excellent customer service, and a user-friendly website, the platform ensures a seamless and enjoyable shopping experience for hobbyists of all skill levels. Their commitment to customer satisfaction, industry involvement, and reliable shipping further solidifies their position as an authority in the hobby and model kit community.