Users Voice for Modlily

13% users rated Terrible
2% users rated Poor
0% users rated Average
3% users rated Very Good
82% users rated Excellent
Pie Chart Review Representation for Modlily
Modlily Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.9 4.5 3.9 4.8 5 1.4
Oct 2022 2.9 4 4.7 4.8 1 1
Nov 2022 2.7 4.2 3.8 4.9 5 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 2.9 4.1 4.2 4.8 5 5
Line Chart for Rating of peer stores

modlily.com

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everyplate.com

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agoda.com

Detailed Modlily Review by

Introduction

Founded in 2012, Modlily is an online fashion retailer that offers trendy clothing and accessories for women. Based in China, the company claims to have over 4 million registered customers globally and to ship to over 200 countries. With a focus on affordability and accessibility, Modlily aims to provide women with fashionable and stylish pieces without breaking the bank. In this editorial review, we'll take a closer look at the pros and cons of Modlily, their user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Offers a wide selection of trendy and fashionable clothing and accessories for women.
  • Prices are affordable and budget-friendly.
  • Global shipping to over 200 countries, with free shipping on orders over $70.
  • Regular discounts and promotions, including flash sales and clearance events.
  • User-friendly website that's easy to navigate.
Cons:
  • Slow shipping times, with some customers reporting delivery times of up to a month or more.
  • Inconsistent sizing, with some customers complaining that the sizing charts were inaccurate.
  • Quality of products can be hit or miss, with some customers complaining about low-quality materials and poor workmanship.
  • Poor customer service, with some customers complaining about difficulty contacting customer service and slow response times.
  • Some customers have reported issues with returns and exchanges, with some claiming that they never received refunds or that shipping costs were not covered.

User Experience

Modlily's website is user-friendly and easy to navigate. Customers can browse by category or search for specific products using keywords. Each product page includes multiple photos of the item, as well as detailed descriptions and sizing information. Customers can also read reviews from other customers, which can be helpful when trying to determine the quality and fit of a particular product. Checkout is straightforward, and customers can choose from a variety of payment options, including credit card and Paypal. However, some customers have reported technical issues with the website, such as items disappearing from their shopping carts, and slow load times.

Pricing and Value for Money

Modlily's prices are budget-friendly and affordable, with most items priced under $30. However, some customers have complained that the quality of the products does not match the price, with some items falling apart after only a few wears. Additionally, shipping costs can add up, especially for international orders, which may negate any savings on the items themselves. However, Modlily does offer regular discounts and promotions, including flash sales and clearance events, which can help customers save even more.

Alternatives

There are a variety of online fashion retailers that offer comparable products to Modlily, including Shein, Romwe, and DressLily. Each of these retailers has its own advantages and disadvantages, such as pricing, product selection, and customer service. Customers should do their research to determine which retailer best fits their needs and budget.

Customer Service

Modlily's customer service has received mixed reviews from customers. While some customers have reported positive experiences with responsive and helpful customer service representatives, others have complained about long wait times and difficulty getting in touch with anyone. Additionally, some customers have reported issues with returns and exchanges, with some claiming that they never received refunds or that shipping costs were not covered.

Product Quality and Selection

Modlily offers a wide selection of trendy clothing and accessories for women, including dresses, tops, bottoms, swimwear, and outerwear. They also offer a range of sizes, from XS to 5XL, to accommodate a variety of body types. However, the quality of the products can be hit or miss, with some customers complaining about low-quality materials and poor workmanship. Additionally, some customers have reported that the sizing charts were inaccurate, leading to issues with fit.

Website Usability

Modlily's website is user-friendly and easy to navigate, with clear categories and search functionality. However, some customers have reported technical issues with the website, such as items disappearing from their shopping carts and slow load times.

Returns and Exchanges

Modlily's returns and exchanges policy can be confusing for customers, with some customers reporting issues with refunds and shipping costs. Customers have 14 days from the date of delivery to request a return or exchange. However, shipping costs are not covered by Modlily, and customers are responsible for return shipping. Additionally, some customers have reported issues with receiving their refunds, with some claiming that they never received their money back.

Promotions and Discounts

Modlily offers regular discounts and promotions, including flash sales and clearance events, to help customers save money. They also offer a rewards program, where customers can earn points for various activities, such as writing reviews and completing their profiles. These points can then be redeemed for discounts on future purchases.

Reputation

Modlily's reputation is mixed, with some customers reporting positive experiences and others having issues with shipping times, product quality, and customer service. Additionally, the company has received negative press for using images of models without their permission, which has led to criticism from the modeling community.

Payment Options

Modlily accepts a variety of payment options, including credit card and Paypal. However, some customers have reported issues with payments not processing correctly, leading to delayed shipments and frustration.

Loyalty Programs

Modlily offers a rewards program, where customers can earn points for various activities, such as writing reviews and completing their profiles. These points can then be redeemed for discounts on future purchases. However, some customers have reported issues with points not being added to their accounts correctly, leading to frustration and confusion.

Customer Reviews

Customer reviews of Modlily are mixed, with some customers reporting positive experiences and others having issues with shipping times, product quality, and customer service. However, it's worth noting that some customers may be more likely to leave negative reviews than positive ones, making it important to read a variety of reviews and determine which issues are most relevant to your needs.

Community Involvement

Modlily does not appear to be involved in any significant community initiatives or charitable causes.

Shipping and Costs

Modlily offers global shipping to over 200 countries, with free shipping on orders over $70. However, shipping times can be slow, with some customers reporting delivery times of up to a month or more. Additionally, shipping costs are not covered by Modlily for returns or exchanges, which can add up for customers.

Modlily Recent User Reviews

User Rating

5 stars

227

4 stars

15

👤

Reviewer Name: Deanna Goold

Review Submission Date: 2022-12-25

Review Title: No blouse for Christmas
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Review Description: I ordered 2 tops, one being for Christmas on November 13th, I still have no blouse. They continue to tell me be patient, it's coming soon. Well Christmas is tomorrow and I have no blouse to wear!! Extremely upset!! And there's nothing i can do

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Reviewer Name: Mark W

Review Submission Date: 2022-12-24

Review Title: Alice in customer service is wonderful
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Review Description: I was concerned that my order would not arrive in time for Christmas. I contacted customer service several times within a few days and Alice always responded quickly. She was always helpful, always patient and always sympathetic of my concerns. She did everything she could to keep me updated with the progress of my order and my order made it in plenty of time for Christmas and everything I bought was beautiful. Alice was wonderful.

👤

Reviewer Name: Shirley

Review Submission Date: 2022-12-24

Review Title: Alice responded quickly to my question
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Review Description: Alice responded quickly to my question. She was very pleasant and helpful.

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Reviewer Name: Stephanie Bannon

Review Submission Date: 2022-12-24

Review Title: Do not order from this co
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Review Description: Do not order from this co. They are a scam, I ordered shirts in November and now it’s December 23 and they are still sitting in the warehouse in Hong Kong please oi reported them to PayPal also and asked for a refund that they took in two days!!horriable place to order from

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Reviewer Name: Justin Christensen

Review Submission Date: 2022-12-23

Review Title: May.
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Review Description: May helped figure out where my order was and helped get it to me for Christmas.

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Reviewer Name: Jan Stewart

Review Submission Date: 2022-12-22

Review Title: Thank you for being on top of your…
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Review Description: Thank you for being on top of your orders that appear to be problematic. It was a pleasure doing business with your company. I appreciate the speedy & efficient manner in which this pro lem was addressed.Thank you again and Merry Christmas and Happy Holidays.I remainJanis Stewart

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Reviewer Name: Patricia

Review Submission Date: 2022-12-20

Review Title: Very disappointed on the Christmas…
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Review Description: Very disappointed on the Christmas shirt I received. Website description said sweatshirt and that is what I expected. What I received was not even close to a sweatshirt. It is very thin polyester, terrible colors and very very disappointing. Cheap crap. No free return policy even when product doesn’t come close to website description. Never order from them again. I’ll give this $22 shirt to homeless shelter. Not paying $9.99 to ship back. ?

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Reviewer Name: Margaret Power

Review Submission Date: 2022-12-18

Review Title: It takes FOREVER to be delivered
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Review Description: Apparently, my items were in a facility in jamaica, queens, then shipped to Chicago. I doubt I'll have these items by xmas. I doubt I'll order from them again because it just takes too long to recieve

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Reviewer Name: Yvonne Shaw

Review Submission Date: 2022-12-15

Review Title: Very helpful and personal when I had a…
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Review Description: Very helpful and personal when I had a query about my order. But have now received the items and am extremely impressed with the quality and styles of the garments

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Reviewer Name: Jennifer

Review Submission Date: 2022-12-14

Review Title: I ordered several items in November
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Review Description: I ordered several items in November. They indicated I would get it before Christmas. Shipping date to get before Christmas came and went. I reached out to their customer support to cancel my order. They kept responding with canned verbiage, promising they could expedite my order but support reps have no authority or control to promise such things. She finally agreed to cancel my order.