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0% users rated Poor
5% users rated Average
16% users rated Very Good
63% users rated Excellent
An Exceptional First Experience with MOHD.it
Embarking on my first purchase with MOHD.it filled me with a mix of excitement and apprehension. Upon receiving my order, my heart sank as I discovered a damaged item. However, Silvia's exemplary customer service soared beyond my expectations. Her swift and adept handling of the situation, promptly arranging a replacement, left me in awe. Despite the initial hiccup, the impeccable service and dedication showcased by Silvia and the MOHD team effortlessly transformed a potential setback into a testament of their commitment to customer satisfaction. This seamless resolution not only reinstated my faith in their brand but also solidified my loyalty as a customer. MOHD.it has exemplified unwavering professionalism and efficacy, turning a challenging situation into a shining example of excellent customer care. Without a doubt, I eagerly anticipate future engagements with MOHD.it, confident in their ability to deliver exceptional products and service each time.Awaiting Anxiously: A Tale of Patience and Understanding
My journey with MOHD has been one filled with anticipation and understanding. After nearly three months of waiting for my order, I found solace in the exceptional customer service provided by the team at MOHD. Despite the delays caused by suppliers, their transparency and prompt communication stood out. With updated delivery timelines and a promise to prioritize my shipment, I am hopeful for the arrival of my order. The dedication shown by the customer service team has not gone unnoticed, and I appreciate their efforts in keeping me informed every step of the way. As I wait eagerly for my purchase, I am certain that the team at MOHD is working diligently to ensure a smooth delivery experience. I look forward to updating this review with the arrival of my order, and I am grateful for the support and assistance provided during this time of anticipation.Exemplary Turnaround and Genuine Care – A Renewed Perspective on MOHD.it
After my initial disappointing encounter with MOHD.it, where I faced a lackadaisical and unprofessional customer service, my recent experience has been nothing short of remarkable. Following my updated review, Gianluca from MOHD promptly reached out to address my concerns. His professionalism and sincere apology truly touched me. He swiftly resolved the issue, ensuring that my long-awaited chair would be shipped within 24-48 hours. Gianluca explained the challenges of a small business managing high email volumes, which shed light on their operational constraints. Though it took a negative review to prompt this level of attention, I appreciate their commitment to rectify the situation promptly. Despite the initial setback, the swiftness and quality of their response have compelled me to reconsider my rating from 1/5 to a commendable 4/5. MOHD.it has shown me the value of genuine care and efficient service, which I hope will reflect in their future interactions with customers.A Shining Example of Customer Care – Tania and the Service team at MOHD
When I reached out to Tania and the Service team at MOHD for assistance with refunding a product I needed to return, I was met with exceptional service that truly went above and beyond. Their proactive and prompt response not only resolved my issue swiftly but also left me thoroughly impressed with their dedication to customer satisfaction. Tania's attentive approach and the team's efficiency in processing my refund showcased a level of professionalism that is truly commendable in today's fast-paced world. The seamless experience I had while dealing with MOHD has solidified my trust in their brand, making me a loyal customer who will undoubtedly return for future orders. I cannot thank Tania and the Service team enough for their outstanding support and assistance. Their commitment to ensuring customer happiness sets a shining example for others to follow. MOHD has undoubtedly won me over with their top-notch service, and I wholeheartedly recommend them to anyone seeking a positive and reliable shopping experience.Unparalleled Customer Service and Seamless Transactions at MOHD.it!
As a long-time patron of MOHD, I can confidently attest to the exceptional service they provide. From my very first purchase to my latest transaction, the consistency in quality and efficiency has been truly impressive. Communication with Susanna via email has not only been swift but also incredibly precise, making every interaction a breeze. I am beyond pleased with the seamless process of my orders, thanks to the dedicated team at MOHD. The attention to detail and personalized touch in each correspondence truly sets them apart. As a satisfied customer, I eagerly anticipate my future dealings with MOHD, knowing that I can trust in their outstanding service and products.Resolving My Order Dilemma: A Genuine Testimonial for Mohd.it
Exploring online stores in pursuit of the perfect Rosenthal phases bowl, I stumbled upon Mohd.it and placed my order optimistically. Unfortunately, my initial experience hit a bump when I received unsettling news about the item's unavailability after payment. However, I must commend the team at Mohd.it for their swift response and resolution to this issue. Despite the initial miscommunication, the staff promptly updated me on the discontinued status with the suppliers and processed a refund efficiently. Furthermore, their transparency shone through as I noticed the product listed as available on their website post my refund. Although the process had its setbacks, I appreciate Mohd.it's commitment to rectifying the situation promptly and professionally. This experience has showcased their dedication to customer satisfaction and integrity in resolving challenges. In conclusion, Mohd.it's customer service has won me over, and I look forward to exploring their products in the future with renewed confidence. Thank you for turning a disappointing start into a commendable recovery, solidifying my trust in your brand.Turning a 1-star Frown Upside Down with Mohd.it
I was initially frustrated with mohd.it, hence my 1-star review. However, the power of reviews prompted them to reach out, showing they value customer feedback. Despite this, my Black Friday orders from last year remain undelivered, with no clear delivery update in sight. The interactions with Silvia were commendable initially, but unfortunately, communication faltered thereafter. It is essential for a company to prioritize timely deliveries and consistent updates rather than solely reacting to negative feedback. In addressing missing orders like #M17000010706 and #M17000011074 promptly and transparently, mohd.it can truly enhance customer satisfaction. Let's hope they transform this feedback into actionable improvements for a better customer experience.Exceptional Resilience and Unforgettable Customer Experience
Embarking on my journey with mohd.it was nothing short of extraordinary. Initially enticed by a jaw-dropping offer on the Stark AK47 lamp, my excitement was quickly dampened as logistics stumbled. Despite a hiccup in price confirmation, the team displayed remarkable resilience and commitment to rectifying the situation promptly. Our negotiations led to a fair and transparent compromise, slightly above wholesale yet retaining value. What truly resonated with me was the dedication showcased amidst the challenges. While the delivery timeline extended beyond expectations, the anticipation only heightened the eventual joy of receiving such an iconic piece. In retrospect, the rollercoaster ride of emotions further solidified the bond with mohd.it, making this journey an unforgettable tale of resilience and exceptional customer dedication. Echoing the sentiments of others, this experience was indeed a test of patience but ultimately a testament to unwavering commitment and exceptional service.Exceptional Service from MOHD.it – A Shopper’s Delight
When I stumbled upon MOHD.it in my quest for unique furniture pieces, little did I know I was about to embark on a shopping journey that would exceed all my expectations. Not only did I find the exact item I had been searching for, but I was pleasantly surprised by the competitive pricing compared to other retailers. What truly set MOHD.it apart was their exceptional customer service. The team went above and beyond to assist me, addressing all my queries promptly and ensuring a seamless shopping experience. Their dedication to customer satisfaction was truly commendable. When my eagerly awaited parcel arrived, I was immediately impressed by the meticulous packaging. It was evident that great care had been taken to protect the fragile contents, and I appreciated the extra effort that had been put into ensuring its safe delivery. Unwrapping the package was a joy in itself, albeit requiring a bit of effort due to the thorough wrapping. However, as I uncovered the item, I was met with a sight of sheer perfection. The furniture piece was in pristine condition, exceeding my expectations and leaving me absolutely delighted with my purchase. Overall, my experience with MOHD.it was nothing short of fantastic. From the initial browsing to the final unwrapping, every step was marked by professionalism, quality, and a genuine commitment to customer satisfaction. I am truly grateful for the wonderful shopping experience and the beautiful addition to my home that I now cherish.Exceptional Customer Service by Silvia at mohd.it
As a dedicated customer of mohd.it, I recently encountered a hiccup with my Black Friday orders. Despite ordering several items for my new house, I only received one due to unforeseen manufacturing delays. Frustrated by the lack of updates and the passage of the estimated wait time, I was pleasantly surprised when Silvia from customer service proactively reached out to me via WhatsApp. Her immediate assistance and empathetic approach were a breath of fresh air during a challenging situation. Silvia not only offered a solution by prioritizing the available items from my delayed orders to be shipped first but also provided genuine kindness and understanding. Her exceptional customer recovery efforts have reaffirmed my trust and loyalty to mohd.it. Thank you, Silvia, for going above and beyond to ensure customer satisfaction.Turning a Corner: From Frustration to Satisfaction with mohd.it
Let me tell you about my rollercoaster ride with mohd.it. Initially, I hit a roadblock - no order number, no tracking details, and an unresponsive international phone line. Email responses were vague, leaving me stranded in a sea of uncertainty. Just when I thought it was a lost cause, a ray of hope emerged. The "after sales department" reached out and things started to look up. With their unwavering determination, they tackled supply issues and promised to expedite my order. Today, I'm relieved to say that they've been incredibly helpful. Despite the rocky start, mohd.it has won me over with their dedication to turning things around.A Rollercoaster Ride Transforming into Smooth Sailing!
After a rollercoaster start with mohd.it, I was initially left in the dark without an order number or tracking information. Frustration set in as calls to the international hotline went unanswered, and emails seemed to disappear into the void with generic responses from the customer service team. However, just when things seemed bleak, a ray of hope shone through as I was finally contacted by the "after-sales department." Their proactive approach and helpful demeanor completely turned the tide of my experience. Despite facing supply challenges, they reassured me of their commitment to swiftly fulfilling my order. This journey from ambiguity to reassurance has transformed my perception of mohd.it. Their dedication to rectifying past issues and ensuring customer satisfaction has left a lasting impression. Thank you for turning what seemed like a lost cause into a positive and promising experience.Unparalleled Service and Timely Delivery – A Customer’s Delight!
I cannot emphasize enough how satisfied I am with Mohd.it. Let me start by saying that their customer service is unparalleled. I recently ordered a Flos Arco on November 27th and, to my absolute delight, it arrived promptly. Not only did the product meet my expectations, but it also surpassed them. The attention to detail and the speed of delivery truly impressed me. I have had experiences with other companies where the process seemed like a nightmare, and customer service was non-existent. However, with Mohd.it, I was pleasantly surprised by their responsiveness and diligence. The team at Mohd.it has a firm grasp on the importance of customer satisfaction, and it reflects in every aspect of their service. I can confidently say that I will be a returning customer and will recommend Mohd.it to everyone I know. Thank you, Mohd.it, for restoring my faith in exceptional service and timely delivery!Amazing Product, but Disappointing Delivery Experience
My Experience with Mohd.it I was thrilled to order the brass Skultana trays from Mohd.it as a special Christmas gift. The website promised a delivery time frame of 2-6 working days, so I expected the trays to arrive in time for the holiday. However, as the 6th working day approached, the items hadn't even left the warehouse. They were reportedly awaiting "quality control & packing" for a week. Daily tracking checks only added to my frustration. I reached out via email and phone, hoping to get some clarity on the dispatch status, but received no response. This experience left me feeling disappointed and uncertain if the items would make it in time for Christmas. Despite the delivery mishap, I must commend the quality of the Skultana trays. They are truly exceptional, and the recipient was delighted with the gift. However, the lack of communication and the delayed delivery overshadowed the joy of the product. I sincerely hope Mohd.it can improve their delivery process and customer service to ensure that future customers have a smoother and more satisfying experience.The Perfect Purchase: Martinelli Luce Pipistrello Lamps and More!
As an international shopper from Malaysia, I recently had the pleasure of acquiring 2 units of the Martinelli Luce pipistrello lamps, a Magis dish doctor, and a Vistra Bovist ottoman from Mohd. The delivery was prompt and the items arrived in pristine condition, packed with care and attention to detail. What truly set this experience apart was the exceptional customer service provided by Najeeb, the sales consultant. Despite my numerous inquiries and lack of familiarity with online purchases, Najeeb demonstrated remarkable patience, knowledge, and responsiveness. His assistance made the entire process seamless and enjoyable, alleviating any hesitations I had about buying from an unfamiliar store. Recommending Mohd comes naturally to me based on the outstanding service and competitive pricing I received. The team's dedication to customer satisfaction truly deserves a 5-star rating. My heartfelt thanks go out to Najeeb and the entire team at Mohd for an exceptional shopping experience. If you're looking for a seamless and delightful shopping experience, I wholeheartedly encourage you to consider Mohd for your next purchase. Thank you, Najeeb, and team Mohd, for making my purchase a truly memorable one!No Results Found
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{{{reviewBody}}}Introduction
Mohd.it is a leading online retailer that specializes in a wide range of high-quality furniture and design products. With their extensive selection and commitment to providing excellent customer service, Mohd.it has become a go-to destination for shoppers looking to elevate their home or office spaces with stylish and contemporary furnishings.Pros:
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- Vast selection of furniture and design products: Mohd.it offers a vast collection of furniture, lighting, decor, and accessories from renowned designers and brands. Whether you're looking for iconic pieces or the latest design trends, they have options to suit every taste and style.
- Excellent user experience: The website is well-designed and user-friendly, making it easy to navigate and find the desired products. The search and filtering options enable customers to quickly refine their search and explore relevant categories, ensuring a seamless shopping experience.
- High-quality and curated products: Mohd.it is known for its commitment to quality. Each product available on the website undergoes rigorous quality checks to ensure it meets the highest standards. The curated selection guarantees that customers receive only the best in terms of design and craftsmanship.
- Pricing on the higher side: While the products available at Mohd.it are of exceptional quality, some customers might find the prices slightly higher compared to other online furniture retailers. However, it is important to note that the higher cost is justified by the craftsmanship, design, and durability of the products.
- Limited physical showrooms: Mohd.it primarily operates as an online retailer, which means customers might miss the opportunity to experience the products physically before making a purchase. However, the website compensates for this by offering detailed product descriptions, high-quality images, and customer reviews to help buyers make informed decisions.
Mohd.it provides an exceptional user experience to its customers. The website's intuitive interface, well-categorized product pages, and efficient search functionality make finding desired items a breeze. The high-resolution product images and detailed descriptions provide customers with a comprehensive understanding of the products, ensuring they can confidently make their purchases. Additionally, the option to create personalized wishlists and the ability to save favorite products for future reference further enhances the user experience.
Though Mohd.it's pricing might be higher compared to some competitors, the value for money is unquestionable. The products available are carefully curated, ensuring that customers receive top-notch quality, design, and durability. The investment in Mohd.it's products is not only in the tangible goods but also in the overall aesthetic and long-term satisfaction they bring to the living or working space. The price tag is justified by the exceptional craftsmanship and attention to detail that goes into each product, making it a worthwhile investment for those seeking premium and timeless furniture pieces.
Mohd.it prides itself on delivering exceptional customer service. The dedicated customer support team is readily available to assist with any queries or issues that may arise during the shopping experience. Their responsiveness, professionalism, and knowledge ensure that customers receive prompt and helpful assistance. Whether it's product inquiries, order tracking, or after-sales support, Mohd.it goes above and beyond to ensure customer satisfaction.
Mohd.it offers an extensive range of furniture and design products, all characterized by exceptional quality. The company collaborates with renowned designers and trusted manufacturers, guaranteeing that every item available on their website meets the highest standards of craftsmanship, materials, and design. From iconic pieces to contemporary trends, Mohd.it carefully curates their selection to cater to diverse styles and preferences, ensuring that customers can find the perfect piece to enhance their living or working spaces.
With its clean and intuitive design, Mohd.it's website is highly user-friendly. The well-organized product categories, effective search functionality, and clearly labeled navigation make it easy to browse through the extensive collection. The minimalist layout enhances the overall aesthetic appeal and ensures that the focus remains on the products. Additionally, the website is optimized for various devices, allowing customers to shop seamlessly from their desktops, laptops, or mobile devices.
Mohd.it has a fair and transparent return and exchange policy. Customers can initiate returns or exchanges within a specified time frame if they are not satisfied with their purchase. The company strives to provide hassle-free returns and exchanges, ensuring that customers are promptly assisted and their concerns are addressed. The detailed return policy and easy-to-follow procedures on the website make the process straightforward and convenient for customers.
Mohd.it occasionally offers promotions and discounts on selected products, allowing customers to enjoy savings on their purchases. These promotions are often announced on the website and through the company's newsletter, enticing customers to take advantage of special offers. The discounts, combined with the exceptional product quality, add further value to the overall shopping experience.
Mohd.it has established a strong reputation in the furniture and design industry. The company is known for its commitment to quality, attention to detail, and excellent customer service. They have received positive reviews and testimonials from satisfied customers, further reinforcing their reputation as a reliable and trustworthy retailer. Additionally, their collaborations with renowned designers and their presence in prestigious design publications highlight their credibility and industry recognition.
Mohd.it offers a range of secure and convenient payment options to cater to different customer preferences. Customers can choose to pay via major credit cards, bank transfers, or online payment platforms. The website uses encryption technology to ensure the security of customers' personal and financial information, providing peace of mind during the checkout process.
Mohd.it values customer loyalty and frequently offers incentives to reward their valued customers. The loyalty program provides exclusive benefits such as early access to new collections, special promotions, and personalized recommendations. By becoming a part of the loyalty program, customers can enjoy an enhanced shopping experience and further savings on their favorite products.
Customer reviews play a significant role in Mohd.it's online shopping experience. The website allows customers to leave reviews and ratings for products they have purchased. These reviews provide valuable insights for other shoppers, helping them make informed decisions. The transparency of customer reviews is a testament to Mohd.it's commitment to providing authentic and reliable feedback from real customers.
Mohd.it actively supports and contributes to the design community. They participate in design events, exhibitions, and trade shows, fostering relationships with industry professionals and emerging talents. By engaging with the community, Mohd.it reinforces its dedication to the design world, while also staying up-to-date with the latest trends and developments.
Mohd.it offers dependable and efficient shipping services globally. The company partners with reputable shipping providers to ensure safe and timely delivery of orders. Shipping costs may vary depending on the destination, size, and weight of the products. However, the website provides transparent information regarding shipping costs during the checkout process, allowing customers to make informed decisions. Mohd.it strives to make the shipping process as seamless as possible, and their attention to packaging ensures that orders arrive in excellent condition.