Users Voice for Moneygram

42% users rated Terrible
4% users rated Poor
2% users rated Average
5% users rated Very Good
47% users rated Excellent
Pie Chart Review Representation for Moneygram
Moneygram Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Moneygram Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 20 Apr 2019

Last updated by on 10 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Sep 2022 1.9 3.7 1 4.4 3.9 4.8
Oct 2022 3.4 2.5 1 4 4.7 4.2
Nov 2022 1.7 3 1 5 3.8 3.9
Dec 2022 5 5 5 2.2 5 5
Mar 2023 3.2 5 1.5 5 4.2 3.1
Line Chart for Rating of peer stores

moneygram.com

rakuten.com

paypal.com

worldremit.com

everyplate.com

jomashop.com

Detailed Moneygram Review by

Introduction

MoneyGram is a global leader in money transfer services, providing consumers with a fast, reliable, and convenient way to send and receive money around the world. This online platform allows you to send money, pay bills, and purchase money orders with ease. With over 350,000 agent locations in more than 200 countries, MoneyGram makes international money transfers accessible to anyone.

Pros and Cons

Pros:
  • Fast, reliable, and convenient money transfers
  • Wide network of agent locations around the world
  • Multiple payment options, including bank transfers, credit/debit cards, and cash
  • Multiple products, such as money orders and bill payments
  • Security measures in place to ensure safe transactions
Cons:
  • Higher fees compared to other money transfer providers
  • Limited options for smaller transfers
  • Exchange rates may not always be competitive
  • Not available in all countries
  • Customer service may be slow or unhelpful at times

User Experience

MoneyGram's user interface is clean, simple, and easy to navigate. The website and mobile app are both user-friendly, allowing you to send money or pay bills with just a few clicks. The process for setting up an account is straightforward, and there are options for both personal and business use. However, some users have reported technical difficulties with the platform, particularly with regard to delayed or failed transfers.

Pricing and Value for Money

MoneyGram's fees vary depending on the amount and destination of the transfer, as well as the payment method chosen. Generally, their transfer fees are higher than other money transfer providers, but their network of agent locations make it a viable option for those needing to send money to more remote regions. Additionally, their exchange rates may not always be the most competitive. Overall, MoneyGram offers a fast and reliable service, but with higher fees and potential hidden costs.

Alternatives

Some popular alternatives to MoneyGram include Western Union, TransferWise, Xoom, and PayPal. Each offers its own unique features, such as lower fees, faster transfers, and better exchange rates. It's important to do your research and compare different providers before making a decision, to ensure that you're getting the best value for your money.

Customer Service

MoneyGram's customer service is available via phone, email, and chat, with support offered in multiple languages. However, some users have reported long wait times and unhelpful agents. Additionally, their support may not be available 24/7, which may cause inconvenience if you need assistance urgently.

Product Quality and Selection

MoneyGram offers a range of products and services, including money orders, bill payments, and money transfers. Their services are generally reliable and efficient, but some users have reported issues with delayed or failed transactions. It's important to carefully review your transfer details before submitting your transaction, to avoid any potential problems.

Website Usability

MoneyGram's website is easy to navigate, with all important information easily accessible. The platform is well-designed with secure log in, and important information are easily viewable. However, some users may find the website to be slow, particularly during peak hours.

Returns and Exchanges

MoneyGram does not offer returns or exchanges for services rendered. Once a transfer is made, it cannot be canceled or refunded. However, in cases where there has been an error or fraudulent activity, MoneyGram may be able to assist you in retrieving your funds.

Promotions and Discounts

MoneyGram occasionally offers promotions and discounts, such as free or discounted transfer fees, particularly around certain holidays or seasons, like during the summer or winter. However, these promos are not consistent nor available all the time.

Reputation

Overall, MoneyGram has a positive reputation in the money transfer industry. They are a trusted and reliable provider for international money transfers, particularly for sending money to more remote regions. However, there have been some reports of issues with delayed or failed transactions, and some customers have expressed dissatisfaction with customer service.

Payment Options

MoneyGram offers multiple payment options, including bank transfers, credit/debit cards, and cash, depending on the destination country. Cash payments are available through agent locations, and offer the added benefit of not requiring a bank account, making it accessible to more people.

Loyalty Programs

MoneyGram does not currently offer a loyalty or rewards program for its customers.

Customer Reviews

Customer reviews of MoneyGram are mixed, with most customers praising its fast and reliable service, but some have reported issues with delayed or failed transactions. Additionally, some users have expressed dissatisfaction with the platform's high fees, and its customer service has been criticised in some instances with regards to slow response times or unhelpful agents.

Community Involvement

MoneyGram has a charitable foundation, the MoneyGram Foundation, which provides grants to support education and disaster relief efforts around the world. Their focus is on programmes that provide access to education for children, and organisations that support economic growth.

Shipping and Costs

MoneyGram does not involve any physical goods or shipment, thus there are no shipping costs. However, users may incur fees depending on the chosen payment method, destination country, and amount of transfer. It's important to review all fees and costs before making a transaction.

Moneygram Recent User Reviews

User Rating

5 stars

69

4 stars

14

👤

Reviewer Name: kristiana sorzano

Review Submission Date: 2022-12-23

Review Title: Such a convenience to be able to send…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Such a convenience to be able to send money from the comfort of your home, and keep updated on the transaction

👤

Reviewer Name: g. ten cate

Review Submission Date: 2022-12-22

Review Title: Themoney send
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The money send, including reference number and message momey available, is not to collect. Moneygram need more information. Contact only by webform. After 24 hours e-mail call Moneygram. International call takes 47 minutes. Call cost more than the amount of transfer euro 120. In the receivers country they tell that my account is blokked, Feel i have been approached like a criminal.In spite I ask for Duth, only english possible. Money employé did not now the words carpenter and welder. Also very hard to understand. A real disaster.

👤

Reviewer Name: Jordan

Review Submission Date: 2022-12-20

Review Title: MoneyGram has good service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: MoneyGram has good service, however bank transfers take longer than 4 business days as they claim. Sometimes it take more than 7days for money to be ready for pickup. Also, some MoneyGram locations makes you pay fees for money pickup, usually $5 even though I already paid transfer fees when sending money.

👤

Reviewer Name: Kiran Pujara

Review Submission Date: 2022-12-15

Review Title: No money transferred!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Hi,I sent the money, provided proof of identity and then never heard anything from you! I just tried logging into my account and realised that there are no transactions whatsoever!Where did my transaction go then?I made a huge mistake trusting you guys and now I am left without transfer!

👤

Reviewer Name: Karmaletha Hatcher

Review Submission Date: 2022-12-15

Review Title: They are of no help trying to get…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They are of no help trying to get someone on phone.Money order stolen and cashed,but was already filled out.Ill never use moneygram again best way postal money orders.

👤

Reviewer Name: hasan

Review Submission Date: 2022-12-12

Review Title: I sent the money to my cousin in…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I sent the money to my cousin in Jordan.The bank in Jordan refused to cash the amount.Saying this service , MoneyGram, only to close family members!Luckily my cousin kept pleading with them and explain what the money for. To his luck the top manager happen to be passing by and after hearing the details, authorized the payment.My cousin asked me not use MoneyGram again for Jordan.I was surprised with the whole episode as I used MoneyGram to pay for friends before with no problems. Is this a new policy, or that Jordan!I can't re

👤

Reviewer Name: Cati

Review Submission Date: 2022-12-08

Review Title: Fast and reliable service with multiple pick up points
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Fast service, acknowledgement of when money is sent and also picked up by the receiver. Also like the changes in the transfer fees lower or a big higher depending if the amount plus the occasional offers (been using this service for a few years). There are also many MoneyGram pick up points which makes it easier for the receiver.

👤

Reviewer Name: Ian

Review Submission Date: 2022-12-06

Review Title: I can't fault how valuablie you are to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I can't fault how valuable you are to me. Your website is well designed and very easy to navigate. And if I have to phone money gram. You call center staff really go out of there way to help your customer's. I just can't fault you in anyway whatsoever.

👤

Reviewer Name: Seifeddine Aouled Saad

Review Submission Date: 2022-12-04

Review Title: Account closed for no reason
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Update: i am adding two stars because the issue is resolved within 24 hours. It counts as good client service. Yet not giving the full mark, because of the unneeded hussle.I login to my account to send money to my m, like i do every 3 months.The only person i send money to via moneygram.I do everything as usual, and when i am about to confirm the send, i am forcibly logged off, then i get a mail saying your account is closed with no reason or explanation what so ever.I sent a complaint mail via their site. We'll see where it goes.

👤

Reviewer Name: Joanne Baxter

Review Submission Date: 2022-12-03

Review Title: crowd funder
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I use Moneygram monthly and have done for the past year. I run a crowd fund on behalf of a lady in another country. Moneygram offers both the quickest and least expensive service for sending money abroad. Especially useful is the destination country is one that bank transfers can't be cheaply made to.