Moneygram Reviews

Voted Good (5/5)

39093 Votes

186 Reviews

Vote Now

In the Money Transfer Service category

Pie-Chart Analysis

12% users rated Terrible
3% users rated Poor
5% users rated Average
12% users rated Very Good
68% users rated Excellent
Write a review
C Carol
9 days ago

Very good service

My review for moneygram.com Very good service. My money was smoothly transferred
D Diana
10 days ago

Moneygram is my go to company for quick…

My review for moneygram.com Moneygram is my go to company for quick and reliable money transfers. The fees are low and the customer service team are very efficient when handling disputes. Definitely recommended to all family and friends.
I Сергей Нечипоренко
10 days ago

India

My review for moneygram.com India, Goa. Every single agent location listed on the official moneygram website is not trustworthy, no one works with moneygram. What kind of service is that, that I have to travel from location to another location guided by moneygram website, and everywhere people say no one works with the company, because they cancel fees for agents, or something like that. That's pathetic. Moneygram, get your s**t together before trying to provide your lousy services.
O Olanike Alonge
12 days ago

Waste of time

My review for moneygram.com “ We're sorry, but we can't process your transfer online or by phone. Please visit one of our locations to send it in person.”I received no explanation why I could not send the money. Do not waste your time, there are better alternatives!
V Vand
14 days ago

All my transactions have been prompt…

My review for moneygram.com All my transactions have been prompt and paid on time. I have barely encountered any hassles. Thus, I found MoneyGram very helpful and trustworthy, especially when I received transaction rewards (30% / 50% fee discount) as every penny counts.
J JenMCee
19 days ago

25 Years of Trust: My Unwavering Loyalty to MoneyGram

From the very first time I entrusted my financial transactions to MoneyGram over 25 years ago, I have never looked back. Their unwavering reliability and consistency have been the cornerstones of our enduring relationship. Time and time again, MoneyGram has exceeded my expectations by delivering money promptly when needed the most, showcasing their unparalleled commitment to customer satisfaction. Not only does MoneyGram provide efficient and timely service, but their rates are also incredibly reasonable, ensuring that every transaction is not only seamless but also cost-effective. Moreover, their innovative reward system and generous promo code offerings have added an extra layer of delight to my transactions, making me feel truly valued and appreciated as a customer. In a world where financial security and trust are paramount, MoneyGram has consistently stood out as a beacon of excellence, providing me with peace of mind and unrivaled service for over two decades. I wholeheartedly recommend MoneyGram to anyone seeking a reliable, efficient, and customer-centric financial partner.
J JFC
23 days ago

Better at the beginning.

My review for moneygram.com It works better than others. However, at the beginning the rate exchange was great. But is is degrading as time pases. IT is not the basis of a fluctuating money. For what it seems, it is just the way companies appeal for a while to customers until another company provides a better deal.
A Alexis Loïc A. M.
27 days ago

Very simple, reliable and extremely fast money transfer service

My review for moneygram.com I live and work in The United States as a legal permanent resident. Every month, using the Android mobile app on my phone, I can send money securely and hassle-free to my family in my home country. The whole process is definitely very simple, reliable and extremely fast.
R Robiul Hosien
28 days ago

needs important bus no money is you already I know

My review for moneygram.com I am getly happy money coming but I don't know this coming money Sonali Bank my country Bangladeshplease help me so please help I don't know this money
M Michael
29 days ago

Bringing some Christmas cheer

My review for moneygram.com Having used MoneyGram before, I knew that if I wanted to get money to loved ones quickly and safely - in this case in time for Christmas - then there really was no other option! Quick and easy to do, whether online or at a store, I think MoneyGram's many years of experience in this crowded market shines through. The pick up in Brazil was as simple as just turning up at the location and showing some ID, 10 minutes after I send they have the money in their hands - brilliant! The fees were reasonable, though no fee at all would be better! Just make sure that the name of the person collecting the money matches the one on the ID that they bring, to avoid any issues!
D Dora
32 days ago

When it comes to fast transactions and…

My review for moneygram.com When it comes to fast transactions and less expensive fees you can count on money gram. Especially when you don’t want to leave your comfort place to go line up at the kiosk lol …
S Sharda
32 days ago

I’m extremely satisfied with MoneyGram

My review for moneygram.com I’m extremely satisfied with MoneyGram. I love because when my family or near dearest needs money they don’t have to wait, I can make same time availability for them
E Eric Airhiavbere
32 days ago

I am giving this review because of of the simplicity I foung in MoneyGram

My review for moneygram.com I am giving this review because of what I experienced using MoneyGram to send money internationally. I used to go to stores sending money internationally to send money. When I was tired going to the stores, I tried to use one of the systems to send money but it was very complicated. But when tried MoneyGram, it was very easy and quick for the recipients to receive their money.
R Ralph Richardson
33 days ago

Although the task of sending money

My review for moneygram.com Although the task of sending money, Safely, overseas can feel daunting, MoneyGram make it simple and fast. It is easy to set up use, and you receive acknowledgements, telling you what stage of transfer, your funds are at. You notify the receiver, of what the required code is to get their money and when they collect it, MoneyGram tells you.
S Sharon
33 days ago

I’ve been using Western Union for…

My review for moneygram.com I've been using Western Union for years, never thought about MoneyGram until my friend suggested it. My first transfer was free and transfers after that costed me $4, whereas Western Union costed me $17. Goodbye Western Union. Hello MoneyGram.

Introduction

MoneyGram is a global leader in money transfer services, providing consumers with a fast, reliable, and convenient way to send and receive money around the world. This online platform allows you to send money, pay bills, and purchase money orders with ease. With over 350,000 agent locations in more than 200 countries, MoneyGram makes international money transfers accessible to anyone.

Pros and Cons

Pros:
  • Fast, reliable, and convenient money transfers
  • Wide network of agent locations around the world
  • Multiple payment options, including bank transfers, credit/debit cards, and cash
  • Multiple products, such as money orders and bill payments
  • Security measures in place to ensure safe transactions
Cons:
  • Higher fees compared to other money transfer providers
  • Limited options for smaller transfers
  • Exchange rates may not always be competitive
  • Not available in all countries
  • Customer service may be slow or unhelpful at times

User Experience

MoneyGram's user interface is clean, simple, and easy to navigate. The website and mobile app are both user-friendly, allowing you to send money or pay bills with just a few clicks. The process for setting up an account is straightforward, and there are options for both personal and business use. However, some users have reported technical difficulties with the platform, particularly with regard to delayed or failed transfers.

Pricing and Value for Money

MoneyGram's fees vary depending on the amount and destination of the transfer, as well as the payment method chosen. Generally, their transfer fees are higher than other money transfer providers, but their network of agent locations make it a viable option for those needing to send money to more remote regions. Additionally, their exchange rates may not always be the most competitive. Overall, MoneyGram offers a fast and reliable service, but with higher fees and potential hidden costs.

Alternatives

Some popular alternatives to MoneyGram include Western Union, TransferWise, Xoom, and PayPal. Each offers its own unique features, such as lower fees, faster transfers, and better exchange rates. It's important to do your research and compare different providers before making a decision, to ensure that you're getting the best value for your money.

Customer Service

MoneyGram's customer service is available via phone, email, and chat, with support offered in multiple languages. However, some users have reported long wait times and unhelpful agents. Additionally, their support may not be available 24/7, which may cause inconvenience if you need assistance urgently.

Product Quality and Selection

MoneyGram offers a range of products and services, including money orders, bill payments, and money transfers. Their services are generally reliable and efficient, but some users have reported issues with delayed or failed transactions. It's important to carefully review your transfer details before submitting your transaction, to avoid any potential problems.

Website Usability

MoneyGram's website is easy to navigate, with all important information easily accessible. The platform is well-designed with secure log in, and important information are easily viewable. However, some users may find the website to be slow, particularly during peak hours.

Returns and Exchanges

MoneyGram does not offer returns or exchanges for services rendered. Once a transfer is made, it cannot be canceled or refunded. However, in cases where there has been an error or fraudulent activity, MoneyGram may be able to assist you in retrieving your funds.

Promotions and Discounts

MoneyGram occasionally offers promotions and discounts, such as free or discounted transfer fees, particularly around certain holidays or seasons, like during the summer or winter. However, these promos are not consistent nor available all the time.

Reputation

Overall, MoneyGram has a positive reputation in the money transfer industry. They are a trusted and reliable provider for international money transfers, particularly for sending money to more remote regions. However, there have been some reports of issues with delayed or failed transactions, and some customers have expressed dissatisfaction with customer service.

Payment Options

MoneyGram offers multiple payment options, including bank transfers, credit/debit cards, and cash, depending on the destination country. Cash payments are available through agent locations, and offer the added benefit of not requiring a bank account, making it accessible to more people.

Loyalty Programs

MoneyGram does not currently offer a loyalty or rewards program for its customers.

Customer Reviews

Customer reviews of MoneyGram are mixed, with most customers praising its fast and reliable service, but some have reported issues with delayed or failed transactions. Additionally, some users have expressed dissatisfaction with the platform's high fees, and its customer service has been criticised in some instances with regards to slow response times or unhelpful agents.

Community Involvement

MoneyGram has a charitable foundation, the MoneyGram Foundation, which provides grants to support education and disaster relief efforts around the world. Their focus is on programmes that provide access to education for children, and organisations that support economic growth.

Shipping and Costs

MoneyGram does not involve any physical goods or shipment, thus there are no shipping costs. However, users may incur fees depending on the chosen payment method, destination country, and amount of transfer. It's important to review all fees and costs before making a transaction.