Users Voice for Monoprice

64% users rated Terrible
9% users rated Poor
0% users rated Average
4% users rated Very Good
22% users rated Excellent
Pie Chart Review Representation for Monoprice
Monoprice Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Aug 2019

Last updated by on 10 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 3 3.7 1 4.8 4.5 1
Oct 2022 5 2.5 2 4.8 4.7 1
Nov 2022 3 3 2.5 4.9 4.5 1
Dec 2022 5 5 5 5 5 5
Mar 2023 3 5 5 4.8 4.1 1.5
Line Chart for Rating of peer stores

monoprice.com

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Detailed Monoprice Review by

Introduction

Monoprice is an American online retailer that specializes in consumer electronics and accessories including computer monitors, TV wall mounts, headphones, gaming accessories, and much more. The company was founded in 2002 and prides itself on providing high-quality products at affordable prices.

Pros and Cons

Pros:
  • Offers a wide range of high-quality products at competitive prices
  • Excellent customer service
  • Free shipping on certain products
  • Frequent promotions and discounts available
Cons:
  • Product quality can be inconsistent
  • Returns can be challenging
  • Shipping can be slow

User Experience

The Monoprice website offers a user-friendly experience with clear navigation and organized product categories. The search function is effective, and users can filter results by price, brand, and rating. The detailed product descriptions and customer reviews help users make informed purchase decisions.

Pricing and Value for Money

Monoprice offers competitive pricing on most of its products. The website has a "Bang for Your Buck" section that highlights products with the best value for money. Customers can save even more by subscribing to the Monoprice newsletter or taking advantage of the frequent promotions and discounts available.

Alternatives

Monoprice competes with other online retailers such as Amazon, Best Buy, and Newegg. However, Monoprice's focus on affordable pricing, customer service, and product selection sets it apart from its competitors.

Customer Service

Monoprice offers excellent customer service with a knowledgeable and responsive support team. Customers can contact Monoprice via phone, email, or online chat, and the company offers a 30-day money-back guarantee on all products. However, returns can be challenging, and customers may need to pay for return shipping.

Product Quality and Selection

Monoprice offers a wide selection of high-quality products that cater to a range of consumer needs. However, product quality can be inconsistent, and customers need to read product reviews carefully when making purchase decisions.

Website Usability

The Monoprice website is easy to use, with clear navigation and organized product categories. The search function is effective, and users can filter results by price, brand, and rating. However, the website can be slow at times, and customers may have difficulty navigating some of the product pages.

Returns and Exchanges

Monoprice offers a 30-day money-back guarantee on all products. However, returns can be challenging, and customers may need to pay for return shipping. It is important to read the return policy carefully before making a purchase.

Promotions and Discounts

Monoprice offers frequent promotions and discounts on its products. Customers can save even more by subscribing to the Monoprice newsletter or taking advantage of the "Deal of the Day" section on the website.

Reputation

Monoprice has a strong reputation for offering affordable products with excellent customer service. However, product quality can be inconsistent, and customers need to read product reviews carefully before making purchase decisions.

Payment Options

Monoprice accepts most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. The company also accepts PayPal and Apple Pay.

Loyalty Programs

Monoprice does not offer a loyalty program at this time.

Customer Reviews

Customer reviews on the Monoprice website are generally positive, with customers praising the company's affordable pricing and excellent customer service. However, some customers have reported issues with product quality and returns.

Community Involvement

Monoprice does not have an active community involvement program at this time.

Shipping and Costs

Monoprice offers free shipping on certain products, and shipping costs vary depending on the product and shipping speed selected. Some customers have reported slow shipping times, so it is important to read the shipping policy carefully before making a purchase.

Monoprice Recent User Reviews

User Rating

5 stars

15

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Reviewer Name: Ike

Review Submission Date: 2022-11-28

Review Title: Shady Review Practices
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Review Description: I left a very matter of fact review on their website over my concerns of decreased quality of speaker cable compared to prior purchases. My review magically disappeared within a couple of hours. Have been a big customer for over 10 years spending MANY thousands of dollars. Not sure I can continue being a customer of a company that does this.

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Reviewer Name: Vladimir nastasie

Review Submission Date: 2022-10-28

Review Title: Absolutely great warranty terms and customer support
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Review Description: After dealing with a faulty pair of headphones on 2 occasions, I can honestly say the customer support and return policy is 10/10. The process was quick and painless, even better than the other huge tech brands.

👤

Reviewer Name: Seon Caimbeul

Review Submission Date: 2022-10-18

Review Title: I bought a guitar that turned out to be…
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Review Description: I bought a guitar that turned out to be faulty. The customer support was excellent. Immediate response, simple return procedure and no quibble refund. Very impressive, especially for such a big international company. I will certainly buy from them again.

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Reviewer Name: Tim

Review Submission Date: 2022-10-12

Review Title: So frusterating
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Review Description: I've had to email them 6-8 times and call twice to have them complete an order that I placed 4 months ago.Updated: Not Resolved

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Reviewer Name: Michael Olsen

Review Submission Date: 2022-09-01

Review Title: Thank you Laura, God bless
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Review Description: At first I didn't have a good experience, there was little communication, and the 3d printer I ordered for whatever reason wasn't usable. But then, Monoprice started talking to me (most helpfully, Laura) and I think I am getting a replacement. Very cool.

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Reviewer Name: Phil

Review Submission Date: 2022-08-18

Review Title: Great prices & products
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Review Description: I've been using Monoprice for years for all my cables, computer accessories and A/V supplies. Great prices & choices. My only complaint is shipping costs and slow arrivals of items

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Reviewer Name: Garmn

Review Submission Date: 2022-08-11

Review Title: Great stuff and great prices
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Review Description: Great stuff and great prices. I’ve always been impressed by the quality of the things I’ve purchased from Monoprice. Never anything second rate, always top shelf stuff.

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Reviewer Name: Nate Boudreau

Review Submission Date: 2022-08-10

Review Title: Awesome product
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Review Description: Awesome product! Definitely recommend it. The one I had before this of a different brand was complete garbage compared to this one. It powers off by remote and doesn't over heat which is key!

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Reviewer Name: Ryan Singer

Review Submission Date: 2022-08-01

Review Title: Thank you for a good value and great…
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Review Description: Thank you for a good value and great products

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Reviewer Name: Jared Oosterhart

Review Submission Date: 2022-08-01

Review Title: Love customer service
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Review Description: Love customer service! Replacement policy is exactly what they say. Easy, and no rigamarole. thank you