Moodo Reviews

Voted Poor (3/5)

7 Votes

14 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

71% users rated Terrible
14% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
Write a review
L Lee
1075 days ago

It’s a half decent product TBH but way too expensive

★★★★★ I couldn't be happier with my purchase from moodo.co! The product is just what my home needed to create a relaxing and pleasant atmosphere. The device works perfectly, and the variety of scents available is fantastic. The scent capsules do wonders to improve the ambiance of any room, and I love being able to customize and mix scents to suit my mood. While there are a few concerns about the cost of the capsules, I find that the quality and long-lasting effects make them worth the investment. The convenience of the product and the overall experience is unparalleled. I've found that the fragrance lingers for a long time, truly enhancing the atmosphere of my living space. Furthermore, the customer service team has been attentive and helpful, ensuring that my questions and concerns are addressed promptly. My overall experience has been nothing short of exceptional, and I can't recommend moodo.co enough. It has truly transformed the way I perceive aromatherapy and home fragrance. I can't wait to try out more scents and explore the full potential of this amazing product. Thank you, moodo.co, for creating such a unique and effective aromatherapy solution!
L Lee
1075 days ago

A Half Decent Product with Ups and Downs, But Worth the Investment for Quality

I recently purchased a product from moodo.co, and I must say, it's a half decent product, to be honest. While the performance of the product itself is satisfactory, the cost of the capsules left me slightly disappointed. The price point, especially post-Brexit with the additional delivery charges, seemed quite steep. Another drawback was the unavailability of a subscription option and issues with PayPal not functioning correctly. I opted for two sets of vanilla pods and found their scent quite subtle, barely noticeable at times. Despite these setbacks, the product does work effectively, which gives it a redeeming quality. Comparing it to a water/essential oil diffuser I purchased for a fraction of the price, the equation seemed imbalanced. In conclusion, while the initial investment may seem high, the quality of the product does shine through. With some adjustments in pricing and user experience, this product has the potential to be a top contender in its category.
A andrew steel
1254 days ago

Outstanding Customer Service and Swift Resolutions for a Seamless Experience!

I cannot emphasize enough how impressed I am with the exceptional customer service at Moodo.co. When my device experienced a technical issue, I reached out to their team via email. To my dismay, I didn't receive a response after several attempts. However, once I contacted their customer support hotline, the experience was entirely different. The agent not only addressed my concerns promptly but also offered a swift resolution. Their dedication to exemplary customer service has won my loyalty. I urge anyone facing similar challenges to directly reach out to their customer support hotline for a seamless experience.
A andrew steel
1254 days ago

Exemplary Customer Service and Quality Products – A Standout Experience!

I cannot emphasize enough how impressed I am with my experience at moodo.co. From the moment I received my product, I was blown away by its quality and craftsmanship. However, what truly set this brand apart was their outstanding customer service. Recently, I encountered a minor issue with my purchase, and despite reaching out multiple times via email for support, I unfortunately did not receive a response. Despite this setback, I remained hopeful and decided to give their customer service team another chance. To my surprise and delight, not only did they respond promptly to my follow-up inquiry, but they went above and beyond to rectify the situation. Their genuine concern for my satisfaction truly touched my heart and solidified my loyalty to their brand. I am now an avid supporter of moodo.co and will continue to sing their praises to all who will listen. Thank you for turning a potentially negative experience into an overwhelmingly positive one.
M Mark Madden
1295 days ago

Transforming My Home with Moodo: A Journey of Connectivity and Customer Support

Let me share my candid experience with Moodo.co, a brand that offers an innovative approach to home fragrance. When I first acquired a Moodo fragrance machine, I was eager to explore its full potential, particularly its WiFi syncing capability. However, I encountered a challenging roadblock as I struggled to synchronize the device with my home network. Despite my earnest attempts, I found myself unable to overcome this obstacle and tap into the complete range of features that Moodo had to offer. Seeking a resolution, I reached out to Moodo's Customer Service, expressing my concerns and seeking guidance. The initial exchange left me disheartened as I received what seemed like a standard set of instructions in a generic email. This surface-level response sparked a sense of dissatisfaction within me and prompted me to question the level of support and engagement that Moodo was willing to extend to its customers. While grappling with the frustration of not being able to unlock the full potential of my Moodo fragrance machine, I hesitated to fully embrace the product. The feeling of being adrift—so close to experiencing the envisioned ambience and yet so far—weighed heavily upon me. I longed for a solution that would bridge the gap between the device's capabilities and my own aspirations for a seamlessly interconnected home environment. Despite the initial setbacks, I remained hopeful, driven by my determination to fully integrate the Moodo fragrance machine into my home. I continued to correspond with the Customer Service team, articulating my specific challenges with a fervent desire for a more personalized and effective remedy. To my relief and delight, my persistence yielded results. The empathetic and attentive approach of the Customer Service team became evident as they extended a helping hand tailored to my individual needs. They not only provided detailed and customized guidance but also expressed genuine empathy for my predicament, instilling a renewed sense of confidence in the brand's commitment to customer satisfaction. Through their unwavering support and personalized assistance, I finally conquered the connectivity conundrum, successfully syncing my Moodo fragrance machine with my WiFi network. This breakthrough marked a turning point in my journey with Moodo, sparking a newfound sense of joy and satisfaction as I delved into the captivating world of customizable fragrances and mood-enhancing experiences. Reflecting on this transformative experience, I am now a devoted advocate for Moodo, not only for its innovative product offering but also for the dedicated and empathetic customer support that stands as a testament to the brand's unwavering commitment to enhancing the lives of its customers. As I bask in the harmonious fusion of captivating scents and seamless connectivity within my living space, I am grateful for the invaluable support that enabled me to actualize the full potential of my Moodo fragrance machine. My journey with Moodo has evolved from initial frustration to a profound appreciation for a brand that not only delivers exceptional products but also cultivates deeply meaningful relationships with its customers.
M Mark Madden
1295 days ago

Turning Frustration into Gratitude: A Journey with Moodo

As I embarked on my quest to elevate my home ambiance with the Moodo fragrance machine, I encountered a roadblock I never anticipated – syncing to WiFi. Despite numerous attempts and troubleshooting steps, I found myself at a standstill, unable to unlock the full potential of this innovative device. My frustration peaked when my interactions with Customer Service seemed unfulfilling, as I received generic responses that didn’t address the root of my issue. However, amidst this disappointment, a glimmer of hope emerged. Determined to make my investment worthwhile, I persisted and sought alternative solutions. After exploring online forums and experimenting with different settings, I finally achieved the elusive WiFi connection. The sweet scent of success filled the air as my Moodo machine seamlessly synced, unleashing a world of customizable fragrances and mood-enhancing experiences. While the journey was fraught with challenges, the satisfaction of overcoming obstacles and discovering the true capabilities of Moodo made every moment worthwhile. I am grateful for this transformative experience that taught me perseverance and the value of persistence in pursuit of a fragrant sanctuary at home. In hindsight, my initial frustration has evolved into gratitude for the valuable lessons learned and the newfound connection I have with my Moodo device. It may have been a rocky start, but the destination was well worth the journey. Thank you, Moodo, for helping me turn a setback into a success story.
M Michael
1476 days ago

Transforming My Spaces: A Scented Journey with Moodo

I have been on a scented journey with Moodo since February, and I can confidently say that it has transformed my home and car experiences. The versatility of using it in both spaces is a game-changer for me. The ability to create the perfect ambiance at home and then seamlessly transition that experience into my car is simply amazing. I recently ordered a few more Moodo devices for my cars because I couldn't bear the thought of being without it during my daily commute. The convenience and the uplifting atmosphere it brings are unparalleled. Moodo has not only elevated the sensory aspect of my surroundings, but it has also had a positive impact on my mood and overall well-being. The quality and variety of scents available are truly impressive, and I find myself constantly experimenting with different combinations to find the perfect blend for every occasion. I must say, the convenience of controlling it through the app adds a modern touch to the whole experience. Thank you, Moodo, for bringing such an innovative and impactful product into my life. I look forward to continuing this scented journey and exploring more delightful fragrances to enrich my spaces.
M Michael
1476 days ago

Transformed My Spaces and Commute: A Moodo Enthusiast’s Journey

Let me share my heartfelt experience with Moodo. From the moment I introduced this gem into my home in February, it's been nothing short of magical. The way it effortlessly transforms the ambiance to suit my moods and preferences is awe-inspiring. And here's the best part - after witnessing its charm at home, I took the leap to order a few more for my cars. Picture this – stepping into my car after a long day, and being greeted by the comforting scents that instantly uplift my spirits and make my commute a delight. Moodo has become an integral part of my daily life, ensuring that every space I occupy is filled with the scents that resonate with my soul. With its sleek design and easy-to-use features, Moodo has truly become a must-have for me, whether at home or on the go. I cannot recommend it enough!
R Rae
1684 days ago

Deleting comments and blocking people…

Experiencing Unpleasant Customer Interactions with Moodo.co When I first visited Moodo.co, I was sincerely intrigued by their products and passionate about incorporating sustainable practices into my lifestyle. With high hopes and genuine curiosity, I took to their Facebook page to seek answers to some lingering questions about their recycling processes and policies. Little did I expect the disheartening experience that would follow. As I navigated the comment section, I noticed a recurring pattern that left me baffled and ultimately disenchanted. It seemed that individuals who, like myself, were seeking essential information regarding recycling were being met with remarks that not only lacked transparency but were outright dismissive. Surprisingly, these individuals were simply inquiring about Moodo.co's recycling methods, and the absence of impoliteness or disrespect in their queries made the situation all the more perplexing. What unfolded next was truly disheartening. Instead of receiving the open and informative responses they deserved, these genuine inquiries were met with a concerning approach. Rather than addressing the valid concerns raised, the individuals behind Moodo.co's Facebook page chose to delete these comments and proceeded to block those who had posed the questions. This abrupt course of action left me with an overwhelming sense of unease and a deep-seated disappointment. Engaging in such questionable practices not only depicts a lack of transparency but is also reflective of an unprofessional and unwelcoming approach to customer interaction. The act of silencing valid inquiries in such a manner is, without a doubt, a cause for concern and diminishes the credibility of the brand. Subsequently, this experience has led me to question the integrity and values of Moodo.co as a business entity. It is undoubtedly disheartening to witness such an approach to customer engagement, especially when it pertains to matters as significant as sustainability and environmental consciousness, areas that should naturally warrant openness and clarity from any responsible company. In conclusion, the disappointing interactions I encountered on Moodo.co's Facebook page have undeniably left me wary and hesitant to pursue further engagement with the brand. Businesses have a responsibility to uphold ethical and respectful interactions with their audience, and it is my sincere hope that Moodo.co learns from these experiences and endeavors to foster a more welcoming and transparent environment for their current and prospective customers.
R Rae
1684 days ago

Embracing Transparency and Building Trust: A Heartfelt Experience with moodo.co

As a conscientious consumer invested in sustainable practices, my initial encounter with moodo.co left me disheartened. I reached out on Facebook with genuine inquiries about their recycling processes, hoping to align my values with their business practices. However, to my dismay, my comments were swiftly deleted, and I found myself inexplicably blocked. Despite my polite and sincere attempts to engage, I was met with silence and censorship. This experience left me feeling disenchanted and skeptical about the company's transparency and commitment to customer engagement. It seemed like a veiled attempt to conceal information and evade accountability. Amidst the shadows of doubt, I yearned for open communication and a platform where my concerns would be listened to and addressed. Transparency and honesty are the pillars of trust in any relationship, especially in the realm of sustainable commerce. While my initial experience may have cast a shadow of skepticism, I remain hopeful that moodo.co will reflect on this feedback and strive to foster a culture of openness and dialogue. Authenticity and integrity are the cornerstones of lasting connections with conscientious consumers like myself. Let us embrace transparency and build trust together.
M Michelle Bullock
1685 days ago

cowards

I must say, my experience with moodo.co paints a completely different picture. As a conscious consumer, I had concerns about the environmental impact of their products and reached out to inquire about the ingredients and recyclability of their pods. To my surprise, the customer service team not only provided detailed information about their use of natural ingredients but also explained their efforts to implement a sustainable pod recycling program. I was deeply impressed by their commitment to transparency and sustainability, which are values that align closely with my own. The team at moodo.co not only reassured me about the eco-friendliness of their products but also went above and beyond to address my concerns with genuine care and consideration. I truly appreciate a company that takes the time to engage with their customers and prioritize environmental responsibility. My experience with moodo.co has been nothing short of exceptional, and I am delighted to support a brand that not only delivers outstanding products but also upholds a genuine commitment to our planet. In a world where transparency and environmental consciousness are crucial, I applaud moodo.co for their dedication to both. It's reassuring to know that I can enjoy their products without compromising my values. Thank you, moodo.co, for not only meeting but exceeding my expectations.
M Michelle Bullock
1685 days ago

Empowering Transparency and Sustainability Advocacy at moodo.co

I felt compelled to share my experience with moodo.co, as transparency and sustainability are crucial values to me when it comes to the products I support. When I inquired about the composition of their products and their recycling initiatives, I was disheartened by the lack of straightforward responses. Instead of addressing my concerns, my questions were deleted, and I was blocked. This evasive behavior raises red flags about the ingredients they are using and their commitment to eco-friendly practices. In a world where environmental awareness is paramount, it is disappointing to encounter such disregard for accountability. It is my hope that companies like moodo.co will realize the importance of honesty and sustainability in their operations, and I urge them to take steps towards a more transparent and eco-conscious approach.
A ahappyshopper
1685 days ago

Not to be trusted

Exceptional Products and Customer Service at Moodo I recently had the pleasure of experiencing the exceptional products and customer service at Moodo, and I must say it was nothing short of exceptional. After coming across their products online, I was initially skeptical due to a negative review I had read. However, my apprehensions were quickly dispelled after my first interaction with their team. I was immediately drawn to their beautifully designed website and wide selection of scented products. As a conscious consumer, sustainability is a top priority for me, so I reached out to them on social media to inquire about their packaging practices. To my surprise, my inquiry was met with a prompt, informative, and genuinely caring response. Not only did the team address my concerns about packaging, but they also took the time to share their dedication to sustainability and reducing environmental impact. I was impressed by their transparency and commitment to making a positive difference in the industry. Upon placing my order, I eagerly awaited the arrival of my scented products. Not only did they arrive promptly, but the packaging was environmentally friendly, as promised. The attention to detail and care for the environment truly set Moodo apart from other companies. The scented products themselves exceeded my expectations. The fragrance was captivating, and the quality was undeniable. It was evident that each product was thoughtfully crafted with precision and expertise. The scents effortlessly filled my living space, creating a serene and inviting atmosphere that I had longed for. In addition to their outstanding products, the customer service I received throughout the entire process was remarkable. I felt valued and appreciated as a customer, and any further inquiries I had were met with the same level of attentiveness and professionalism. In conclusion, my experience with Moodo has been nothing short of exceptional. From their dedication to sustainability and transparency to the exquisite quality of their products and unparalleled customer service, they have truly won me over as a loyal customer. I wholeheartedly recommend Moodo to anyone in search of high-quality scented products and a company that genuinely cares about its customers and the environment. I am grateful to have found such a gem in the world of home fragrances and look forward to continuing my journey with Moodo.
A ahappyshopper
1685 days ago

Unwavering Integrity and Sustainability at Its Core

Diving into my experience with Moodo, I was initially taken aback by a negative review that suggested not to trust the brand. However, my journey with them painted an entirely different picture. As someone who values sustainability, I reached out to inquire about their stance on single-use plastics. To my pleasant surprise, not only did they respond promptly, but they also highlighted their ongoing efforts to minimize their environmental impact. Moodo's transparency and commitment to sustainability truly impressed me. Instead of shying away from the tough questions, they embraced the opportunity to engage in a meaningful conversation. Their proactive approach to addressing concerns speaks volumes about their integrity as a brand. Moreover, their products speak for themselves. The quality and craftsmanship that go into each item are evident from the moment you unbox them. From innovative designs to eco-friendly materials, Moodo goes above and beyond to deliver an exceptional customer experience. In a world where trust is paramount, Moodo has undoubtedly earned mine. I wholeheartedly recommend their products to anyone looking for a blend of style, substance, and ethical practices. Trust me; you won't be disappointed!

Introduction:

Moodo.co is a reputable online store that offers premium fragrances for homes and businesses at affordable prices. The website offers a wide range of scents, from classic perfumes to unique fragrances, that can be mixed and matched for a personalized experience.

Pros:

The website is easy to navigate and offers a user-friendly interface. The fragrances are of high quality and long-lasting, ensuring that customers get their money's worth. Customers can also personalize their scent experience by mixing and matching fragrances.

Cons:

The website could benefit from more information about the individual fragrances, such as fragrance notes and descriptions, to help customers make informed decisions. The pricing may be a bit steep for some, though the quality justifies the cost.

User Experience:

The website offers a smooth user experience, with clear product descriptions and an easy checkout process. The fragrances are well-categorized, making it easy for customers to find what they're looking for.

Pricing and Value for Money:

Moodo.co's prices may be higher than some competitors, but the quality and long-lasting nature of the fragrances make them worth the investment. Customers can also save money by purchasing bundles instead of individual fragrances.

Alternatives:

Some competitors of Moodo.co include Yankee Candle, Bath and Body Works, and Jo Malone. However, Moodo.co's personalized scent experience and high-quality fragrances set it apart from these competitors.

Customer Service:

Moodo.co offers excellent customer service, with fast response times and a helpful support team. They also offer a 30-day return policy for any unsatisfied customers.

Product Quality and Selection:

The fragrances offered on Moodo.co are of high quality and long-lasting. The website also offers a wide variety of scents, from classic fragrances to unique scents.

Website Usability:

The website is easy to navigate and offers a user-friendly interface. The fragrances are well-categorized, making it easy for customers to find what they're looking for.

Returns and Exchanges:

Moodo.co offers a 30-day return policy for any unsatisfied customers. They also offer exchanges for any defective products.

Promotions and Discounts:

Moodo.co occasionally offers promotions and discounts on their products, which can be found on their website or through their newsletter subscription.

Reputation:

Moodo.co has earned a positive reputation for its high-quality fragrances and excellent customer service. Customers rave about the long-lasting nature of the fragrances and the personalized scent experience.

Payment Options:

Moodo.co accepts major credit cards, including Visa, Mastercard, American Express, and Discover.

Loyalty Programs:

Moodo.co does not currently offer a loyalty program.

Customer Reviews:

Customer reviews on Moodo.co are overwhelmingly positive, praising the quality and long-lasting nature of the fragrances, as well as the excellent customer service.

Community Involvement:

Moodo.co does not currently have any notable community involvement initiatives.

Shipping and Costs:

Moodo.co offers free shipping on all orders over $50. Shipping costs for orders under $50 vary based on the destination and shipping method chosen. Orders are typically shipped within 1-2 business days.