Moonpig Reviews

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40 Reviews

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5% users rated Terrible
5% users rated Poor
15% users rated Average
8% users rated Very Good
68% users rated Excellent
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S Sunshine
43 days ago

Discovering Heartfelt Humor at Moonpig

From the moment I stumbled upon Moonpig, I was on a mission to find the perfect birthday card, but little did I know that my search would lead me to a unique plea. While I did manage to select a heartfelt card for my brother, my experience left me yearning for more options catering to seniors. The humor in many cards often veers towards ageist stereotypes, filled with insensitive jokes that fail to resonate with the older generation. I believe there is a gap waiting to be filled at Moonpig – a gap for genuine, relatable humor that celebrates the wisdom and beauty of growing older, without resorting to outdated clichés. It's about crafting cards that bring a smile to the faces of seniors instead of making them feel out of touch or insignificant in today's world. I challenge Moonpig to embrace this opportunity and tap into the richness of life experiences that seniors hold. Let's create a collection of cards that truly connect with the older audience, celebrating their journey with laughter that uplifts and empowers. Together, we can redefine humor for all ages, spreading joy and warmth with every heartfelt card exchanged.
L Liam C
43 days ago

Overwhelmed by Exceptional Customer Service at Moonpig.com.au!

As a first-time user of Moonpig, I encountered a delivery mishap due to an error in the address provided. Despite the predicament, the team at Moonpig went above and beyond, offering me credits to resend the card, which had sadly gone astray in the mail. Their quick resolution and responsiveness truly amazed me! Moreover, the level of customization available when creating cards on their platform is unparalleled. I am immensely impressed and grateful for such fantastic service and will definitely be returning for more personalized surprises. Moonpig has won me over with their outstanding care and attention to detail.
S Shosh
44 days ago

Unleash Your Sentiments with Moonpig: A Review of Personalized Expressions

Let me paint a picture of my experience with Moonpig—your virtual haven for heartfelt gestures. Picture this: a platform that allows you to craft the perfect card for your loved ones, personalized to tug at their heartstrings. But wait, there's more! Moonpig goes the extra mile by offering an extensive selection of gifts and flowers that will leave you in awe. Now, let's talk about the flowers. Oh, the flowers! Each bloom is a masterpiece in itself—beautiful, vibrant, and oh-so-healthy. And the best part? They last for ages, serving as a constant reminder of your love and affection. Moonpig isn't just a website; it's a portal that lets you express your deepest emotions in the most personalized way possible. So, whether you're celebrating a birthday, anniversary, or simply saying "I love you," Moonpig is your go-to destination for creating lasting memories. Thank you, Moonpig, for helping me create moments that will be cherished forever.
K Kath
44 days ago

A Personalized Masterpiece That Scored Big with My Grandson

As a doting grandmother on a mission to find a truly special birthday card for my football-crazy 10-year-old grandson, I stumbled upon Moonpig.com.au. Their customization options caught my eye, and I decided to create a unique card featuring a photo of him in his beloved football gear, complete with the number 10 proudly displayed. The result? A masterpiece that exceeded all my expectations! The quality of the print was exceptional, capturing every detail perfectly. I opted to have it delivered to my doorstep with an extra envelope for safekeeping, allowing me to present it to him before their upcoming holiday abroad, where he would celebrate his special day. The joy that lit up my grandson's face upon receiving this personalized card was priceless. It was evident that Moonpig had not just delivered a card, but a piece of heartwarming memories that will be cherished for years to come. Thank you, Moonpig, for helping me create a birthday surprise that was just right for the recipient—truly a memory to treasure!
C Caroline Williamson
44 days ago

Bringing Emotions to Life: A Moonpig Review

Let me take you on a heartfelt journey with Moonpig, where finding the perfect card is a joyous adventure. Every important occasion deserves an equally special card, and Moonpig makes it a breeze to find that ideal match. The seamless personalization options add a touch of sincerity, making each card truly heartfelt. Beyond the world of cards, Moonpig understands the essence of convenience. The handy reminders and address book feature not only streamline the process but also ensure that no special moment is ever missed. And when it comes to punctuality, Moonpig delivers - every time. The prompt deliveries ensure that your sentiments reach their destination exactly when they should. And oh, the cherry on top - that adorable little tune that plays when you’re all set with your creation. It's these small details that make the Moonpig experience truly delightful. So, if you're looking to bring your emotions to life and make every moment count, Moonpig is your perfect partner in crafting memories that last a lifetime.
K Kirsteen
44 days ago

Unmatched Personalization Options at Moonpig

When I stumbled upon Moonpig.com.au, I was pleasantly surprised by the plethora of card options available. The ability to personalize these cards with my own photos elevated the gifting experience to a whole new level. Each card became a unique piece designed specifically for the recipient, making special occasions even more memorable. Not only is the variety of cards impressive, but the prices are also very reasonable. The delivery service was prompt, ensuring that my customized creations reached their destination on time. Moonpig exceeded all my expectations, and I will definitely be returning for all my future gifting needs.
C Customer
44 days ago

Timely Satisfaction: A Floral Surprise with a Sweet Twist

Reflecting on my recent experience with Moonpig.com.au, I am compelled to share the delightful surprise that awaited my loved ones. The products I ordered, specifically the flowers and hamper, truly lived up to their online descriptions. The flowers were described as lovely, and indeed, they radiated beauty upon arrival. As for the hamper, it exuded a sense of thoughtfulness and care. However, the timing of the delivery took an unexpected turn. Despite requesting a Valentine's Day delivery for my mum's birthday surprise, the hamper arrived a week earlier. While initially disappointing, I couldn't help but appreciate the sentiment behind the early delivery. In hindsight, the adage "better early than late" rang true in this scenario. Although the timing wasn't perfect, the products themselves were top-notch. While my experience may not warrant a perfect 5-star rating due to the delivery mishap, the quality and allure of the items themselves certainly merit praise. Thank you, Moonpig, for brightening special occasions with your thoughtful offerings.
M Mrs W
44 days ago

A Sweet Treat That Delighted Our Friend

When I ordered the Large Retro Sweet Jar from moonpig.com.au, I never expected such fantastic service. Not only did my package arrive promptly the next day, just as I had requested, but the whole ordering process was a breeze. The website's interface made it easy to browse through a wide selection of delivery options, making sure I could choose the perfect one for my needs. And let me tell you, the sweet jar itself was a hit! Our friend was over the moon with delight when they received it. The assortment of retro sweets brought back memories and put a smile on their face that lit up the room. Thank you, moonpig.com.au, for providing such a wonderful product and service. Your attention to detail and commitment to customer satisfaction truly shine through. I will definitely be returning for more sweet treats in the future.
M Mrs Reynolds
44 days ago

Bringing Birthday Joy: A Heartfelt Experience with Moonpig

Embarking on my maiden voyage with Moonpig was a delightful experience that left a lasting impression. Navigating through their website, I effortlessly crafted a personalized card for a dear friend's birthday. With a sense of anticipation, I placed the order the afternoon before her special day. To my delight, the card arrived punctually and unscathed, showcasing the care Moonpig takes in ensuring timely deliveries. Witnessing the joy on my friend's face upon receiving the thoughtful gesture was truly priceless. The seamless process and impeccable service have won me over, earning Moonpig a loyal customer in me. In this digital age where human connections often get overshadowed, Moonpig stands out as a beacon of warmth and personal touch. I am excited to explore their offerings further and spread more smiles through their services. Thank you, Moonpig, for being a part of this heartfelt celebration!
J Julie
44 days ago

Unmatched Customization and Convenience!

As a loyal customer of moonpig.com.au, I was on the verge of giving it a 4-star rating, which is unusual for me as I generally love the site. However, my recent experience led me to deduct a star, and here's why. While I still believe it's a fantastic site, the overwhelming array of options can be a tad perplexing. I found myself inundated with choices that weren't quite suitable, ultimately leading me to make a hasty decision without exploring all available options, despite applying filters. On the flip side, the customization features are truly impeccable, allowing me to tailor my purchase exactly to my liking. The automated delivery on the selected date is an absolute lifesaver, and the variety of card size options is a delightful touch. Additionally, the reminder feature is a godsend, ensuring that I never miss an important occasion. While I encountered a few hiccups during my recent visit, the pros undoubtedly outweigh the cons. I am eagerly looking forward to the value that my membership will bring, especially with the initial discount incentive. Your platform has undoubtedly simplified the process of sending heartfelt gestures to my loved ones, and for that, I am immensely grateful. Thank you for the impeccable service!
T Theresa Blake
44 days ago

Delivering Joy Across Continents: My Heartfelt Experience with Moonpig

Sharing heartfelt moments with loved ones, especially when miles apart, is made effortless and meaningful with Moonpig. I can't help but appreciate the impeccable value their cards offer, truly worth every penny. The ability to add personal touches to each message elevates the entire experience, making it heartfelt and intimate. Living abroad presents its own set of challenges, but thanks to Moonpig, I never have to worry about missed occasions. The reliable service ensures that every card reaches my family and friends on time, spreading joy and love across continents. And the option to send high-quality gifts alongside these cards is just the cherry on top, adding an extra layer of thoughtfulness and care to every gesture. Moonpig has truly enhanced the way I connect with my loved ones, making every celebration a moment to cherish. Thank you, Moonpig, for being a beacon of light in bridging distances and bringing happiness to those dearest to my heart.
N Nicola
44 days ago

A Heartfelt Gesture Brightened My Day

As I reflect on my recent experience with moonpig.com.au, I am compelled to share my thoughts. The flowers and card I received were truly wonderful, exuding thoughtfulness and care. While I am inclined to rate this experience quite high, the slight disappointment arose when the delivery missed the intended date. Despite this hiccup, I believe that setting clearer expectations regarding delivery dates could enhance the overall customer journey. It would be beneficial if customers were informed upfront about the estimated delivery timeframe, helping manage expectations from the outset. Nonetheless, the joy and warmth that the beautiful flowers and heartfelt card brought me overshadowed any minor inconveniences. The essence of the gesture was not lost in transit, resonating with me on a deeper level. Overall, my experience with moonpig.com.au left a lasting impression, reminding me of the power of simple gestures to brighten someone's day. Thank you for spreading happiness and love through your products!
S Sheila Walker
44 days ago

Effortless Selections, Personalized Perfection!

As someone who values convenience and personalization, I cannot recommend Moonpig.com.au enough. The process of selecting a card for any occasion is not only quick but also incredibly easy. With a plethora of choices available, finding the perfect card is a breeze. What truly sets Moonpig apart is the ability to personalize your chosen card effortlessly. The AI text suggestions are a game-changer, making it a seamless experience to add that special touch to your message. Sending the card is just as stress-free. Whether you're sending it near or far, the guarantee of timely delivery to the right place brings peace of mind. And all of this comes at a fair price, making the entire experience even more delightful. Moonpig truly excels in making every step of the process smooth and efficient. It's a perfect choice for anyone looking to add a personal touch to their greetings.
S Sydney Storer
44 days ago

Memorable Moments with Moonpig: A Perfect 10 Every Time!

Embarking on the journey of creating personalized cards with Moonpig has been nothing short of delightful. Time and time again, I have entrusted Moonpig with my heartfelt messages, and each experience has been a flawless 10 out of 10. The seamless process of designing and personalizing cards on their platform has truly stood out to me. Expressing my emotions in a unique way has never been easier, thanks to the user-friendly tools and options available. With every card I've created, I've been able to capture the essence of the occasion perfectly. Moreover, the reliable delivery service provided by Moonpig has never failed to impress me. No matter the occasion or timeline, their commitment to delivering on time has ensured that my special moments are shared without any delays or hiccups. In a world where attention to detail and timely execution matter, Moonpig has consistently exceeded my expectations. As I reflect on my numerous experiences with Moonpig, I can confidently say that they have earned a permanent place in my heart for all my card-giving needs. Here's to Moonpig - a true embodiment of perfection, every single time!
A Angie McCabe
44 days ago

Heartfelt Praises for Moonpig’s Exceptional Service and Stunning Cards!

I cannot help but express my sheer delight at the impeccable service provided by Moonpig.com.au. Let me paint a picture of my experience for you - I placed an order on a Friday night, and to my absolute astonishment, two giant cards were delivered promptly on Sunday! The efficiency and speed of delivery truly left me in awe. Now, while I must sing praises for the stunning quality of the cards, there was one slight hiccup that caught my attention. It seems a tad inconvenient that when ordering multiple items, such as two giant cards, I had to pay postage twice. This small detail did stand out to me as an area for improvement. Despite this minor setback, the beauty and uniqueness of the cards simply cannot be overstated. The level of creativity and personal touch embedded in each design truly sets Moonpig apart from the rest. I found myself captivated by the intricate details and heartwarming messages that adorned the cards. In conclusion, I wholeheartedly recommend Moonpig for all your card-giving needs. Their exceptional service, swift delivery, and most importantly, their breathtaking cards make them a standout choice for anyone looking to make a lasting impression. Here's to Moonpig - a true gem in the world of personalized greetings! Cheers to spreading joy, one card at a time! 🌟

Introduction

Moonpig.com.au is an online marketplace that specializes in personalized greeting cards, gifts, and flowers in Australia. With a wide range of unique and customizable products, Moonpig aims to bring joy and creativity to the world of gifting. In this review, we will explore various aspects of moonpig.com.au, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- One of the biggest advantages of moonpig.com.au is its wide selection of personalized greeting cards and gifts. With endless options for customization, customers can create truly unique products that cater to their loved ones' preferences. - The user-friendly website makes it easy to navigate through different categories and find the perfect gift or card. The search and filter options allow customers to quickly refine their choices based on specific requirements. - Moonpig's customer service team is known for its prompt and helpful assistance. They are readily available via phone or email to address any queries or concerns that customers may have. - The product quality is exceptional, with high-resolution printing and durable materials used for cards and gifts. The attention to detail in customization is also commendable, ensuring that the final product meets customers' expectations. - Moonpig frequently offers promotions and discounts, making it an affordable option for personalized gifting. These deals can range from discounted card prices to free delivery on select items, providing excellent value for money.

Cons:

- While moonpig.com.au has a vast selection of products, there may be limited options available for niche interests or specific occasions. Customers looking for highly specialized gifts may need to explore other platforms. - Some users have reported occasional delays in delivery, especially during peak seasons or unforeseen circumstances. However, Moonpig's customer service team is quick to address these issues and offer appropriate solutions.

User Experience:

Moonpig.com.au offers a seamless user experience, thanks to its intuitive interface and well-designed website. The homepage highlights featured products and ongoing promotions, instantly capturing the attention of visitors. The search bar and filters allow users to quickly navigate through the extensive range of products, making it easy to find the desired item. In addition, the customization process for greeting cards and gifts is simple and interactive, enabling users to add personalized messages, photos, and themes with ease. Overall, moonpig.com.au provides a pleasant user experience that encourages repeat visits and fosters customer loyalty.

Pricing and Value for Money:

Moonpig.com.au offers competitive pricing for its personalized products. While some may argue that the prices are slightly higher than generic greeting cards or regular gifts, the ability to customize each item justifies the cost. The value for money lies in the uniqueness and thoughtfulness of the personalized items created through Moonpig. Moreover, the frequent promotions and discounts provide customers with additional savings, enhancing the overall value proposition.

Customer Service:

Moonpig's customer service is highly regarded for its efficiency and effectiveness. The support team is easily accessible through phone or email and responds promptly to customer queries and concerns. Whether customers need assistance with order tracking, customization options, or have any other inquiries, Moonpig's customer service representatives are proactive in providing solutions. Their dedication and helpfulness contribute to a positive customer experience and reinforce Moonpig's commitment to customer satisfaction.

Product Quality and Selection:

Moonpig.com.au prioritizes high-quality materials and printing techniques to ensure the finest output for its personalized products. The cards, gifts, and flowers are meticulously crafted, resulting in vibrant colors, clear images, and durable finishes. The selection of products is extensive, covering various categories, including birthdays, anniversaries, weddings, and more. Customers can choose from a range of templates or personalize their own designs, allowing for immense creativity in customizing the perfect gift or card.

Website Usability:

The website's user-friendly design and intuitive interface make it easy for customers to navigate and find what they are looking for. The search bar enables users to quickly locate specific products, while the well-organized categories and filters aid in browsing through broader selections. The customization process for cards and gifts is seamless, guiding customers step-by-step to create personalized items effortlessly. The checkout process is straightforward, with multiple payment options available. Moonpig's website usability ensures a smooth and enjoyable shopping experience.

Returns and Exchanges:

Moonpig.com.au has a clear and fair returns and exchanges policy. In the event that customers are not satisfied with their order or receive a damaged item, Moonpig's customer service team promptly addresses the issue and offers suitable solutions. Whether it is a refund, replacement, or exchange, Moonpig strives to resolve any concerns to the customer's satisfaction. The straightforward process ensures a hassle-free experience for customers.

Promotions and Discounts:

Moonpig regularly offers promotions and discounts, allowing customers to make their purchases at discounted prices. These deals can range from percentage-based discounts on specific product categories to free shipping or additional free items. Customers can stay updated on the latest promotions and discounts by subscribing to Moonpig's newsletter or following their social media channels. These offers provide customers with significant savings and enhance the overall value of their purchases.

Reputation:

Moonpig.com.au has established a strong reputation as a reliable, trusted, and innovative platform for personalized gifts and cards in Australia. With years of experience and a loyal customer base, Moonpig consistently delivers high-quality products and exceptional customer service. Their commitment to customer satisfaction and attention to detail in customization have earned them positive reviews and testimonials from numerous satisfied customers. Moonpig's excellent reputation solidifies its position as a go-to destination for personalized gifting needs.

Payment Options:

Moonpig.com.au offers multiple payment options to provide convenience and flexibility to customers. These options include major credit and debit cards, such as Visa, Mastercard, and American Express. Additionally, customers can also pay using PayPal, ensuring secure and hassle-free transactions. The availability of diverse payment methods caters to customers' preferences, making the checkout process convenient and accessible.

Loyalty Programs:

Currently, Moonpig.com.au does not have a dedicated loyalty program. However, customers can benefit from frequent promotions and discounts, which can be viewed as a form of loyalty reward. Moonpig's focus on offering valuable deals ensures that customers can enjoy savings and incentives with every purchase.

Customer Reviews:

Customer reviews of Moonpig.com.au are generally positive, highlighting the platform's excellent product quality, customization options, and reliable customer service. Customers appreciate the ease of creating personalized items and express satisfaction with the final products received. The prompt responses from Moonpig's customer service team to address any concerns or issues are lauded by customers, indicating a high level of customer satisfaction.

Community Involvement:

Moonpig.com.au actively engages with the community through various initiatives and partnerships. They collaborate with local artists and designers, providing them with a platform to showcase their talent and creativity. Moonpig also supports charitable organizations by donating a portion of their proceeds to selected causes. These community involvement efforts demonstrate Moonpig's commitment to fostering relationships beyond their commercial interests and making a positive impact.

Shipping and Costs:

Moonpig.com.au offers reliable shipping services across Australia at reasonable costs. The shipping fees vary depending on the type and size of the products ordered. Moonpig's website provides clear information regarding shipping costs and estimated delivery times, ensuring transparency for customers. Express delivery options are available for customers who require faster shipping. Despite occasional delays, the majority of customers receive their orders within the promised timeframe. In conclusion, moonpig.com.au provides an exceptional online platform for personalized greeting cards, gifts, and flowers. With its extensive product range, superior customization options, user-friendly interface, and reliable customer service, Moonpig has established itself as a trusted brand in the personalized gifting industry. The high-quality products, frequent promotions, and strong reputation further enhance the value proposition. While occasional limitations in product selection and delivery delays may occur, Moonpig's commitment to customer satisfaction ensures that any issues are promptly addressed. Whether you're celebrating a special occasion or simply looking to brighten someone's day, Moonpig.com.au offers a seamless and enjoyable experience for all your personalized gifting needs.