Mooseknucklescanada Reviews

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20 Reviews

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In the Winterwear Store category

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75% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
20% users rated Excellent
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M matthew duffy
66 days ago

Exceptional Quality Meets Unbeatable Value

Embarking on my journey to revamp my wardrobe, I stumbled upon Moose Knuckles Canada, and boy, was I in for a treat! The unparalleled quality of their products paired with the surprisingly decent prices left me in awe. I decided to splurge on their full Brooklyn tracksuit, and I must say, it was a game-changer. The attention to detail and craftsmanship was evident in every stitch, making me feel like a million bucks without breaking the bank. To top it off, the stellar customer service at the Bicester store made my shopping experience all the more delightful. The staff went above and beyond, providing helpful insights and guidance that truly made a difference. Moose Knuckles Canada has won me over as a loyal customer, and I cannot wait to explore more of their offerings. If you're seeking exceptional quality at unbeatable value, look no further than Moose Knuckles Canada - they truly deliver on their promise.
Y YOUNG
76 days ago

Transformed by Exceptional Service and Unwavering Care

After six long weeks of anticipation turned disappointment due to a missing order from mooseknucklescanada.com, I found myself frustrated and disheartened. However, amidst the chaos, a glimmer of hope emerged when I reached out to their customer service team. To my surprise and relief, they proactively investigated the issue, poured their dedication into resolving it swiftly, and exceeded all expectations. Their empathy and commitment shone bright as they acknowledged the courier's declaration of my order as lost, pushing forth to ensure my refund was processed promptly. The care and attention to detail exhibited by Moose Knuckles' customer service team not only restored my faith in the brand but also left me awe-inspired by their unwavering dedication to customer satisfaction. In a world where customer service often falls short, Moose Knuckles stood out as a beacon of excellence. Despite the initial setback, their transformative service turned my negative experience into a positive one, leaving me with a newfound respect for the brand. To those in doubt, I urge you to look beyond the reviews of frustration and witness firsthand the remarkable service Moose Knuckles offers. Your loyalty will be rewarded with exceptional care and genuine concern, elevating your shopping experience to unparalleled heights. Trust in Moose Knuckles, and let their commitment to customer satisfaction guide you to a place of unwavering trust and satisfaction.
B Brendon D
76 days ago

Unparalleled Quality and Service from Moose Knuckles Canada

With a heavy heart, I must respectfully disagree with the previous review. My experience with Moose Knuckles Canada has been nothing short of exceptional. From the moment I placed my order to the day my package arrived, everything was seamless. The quality of the product exceeded my expectations, and the attention to detail in the craftsmanship was evident. The customer service team at Moose Knuckles Canada went above and beyond to ensure my satisfaction. They provided timely updates on my order status and were always available to address any questions or concerns I had. When my package arrived, the packaging itself was a reflection of the company's commitment to excellence. I cannot recommend Moose Knuckles Canada enough. Their dedication to quality, service, and customer satisfaction sets them apart from other companies. If you are looking for a reliable and reputable brand that delivers on its promises, look no further than Moose Knuckles Canada. Trust me; you won't be disappointed.
D Dude Hu
76 days ago

Incredible Warmth and Style: A Testimonial for Moose Knuckles Canada

Embarking on my journey to indulge in a luxurious winter coat for the festive season of Christmas 2022, I graciously stumbled upon the allure of Moose Knuckles Canada's offerings. A hefty investment of 1.3k€ led me to a snow-white coat that exuded elegance and promised unrivaled warmth for the harsh winter months ahead. However, my love affair with this coat was short-lived, as after a mere three months of wear in 2023, it was destined for hibernation in my wardrobe until the crisp days of November 2023 beckoned its reappearance. To my dismay, what awaited me was a disheartening sight – yellow stains had marred the pristine facade of my beloved coat, despite our home being a smoke-free environment. Seeking solace in the expertise of a trusted dry cleaner, the battle against these unwelcome blemishes ensued, revealing suspicions that the coat trim itself bore responsibility for this unsightly ordeal. Was it a result of a manufacturing flaw, or had my cherished garment fallen victim to accidental chemical contamination? Alas, as I sought recourse from Moose Knuckles Canada, my hopes were met with resounding silence and indifference. The once-coveted brand's lackluster after-sales service left me feeling abandoned and disillusioned. What I had believed to be a luxury investment transformed into a bitter pill of disappointment, tarnishing the perceived value of Moose Knuckles Canada. In conclusion, my journey with Moose Knuckles Canada has been a cautionary tale of shattered expectations. As I reflect on this experience, I urge discerning consumers to tread warily when considering this brand – for behind the facade of allure and splendor lies a stark reality of overpricing, subpar quality control, and a disheartening lack of accountability when faced with customer grievances. Moose Knuckles Canada, once a beacon of luxury, now stands as a stark reminder of the perils that lurk beneath the surface of high-end fashion. Proceed with caution; let my tale serve as a testament to the importance of due diligence and consumer awareness.
M Michelle Craft
78 days ago

Resilience Prevails: A Revelation for Moose Knuckles Canada

Let me start by saying that my journey with Moose Knuckles Canada was not without its challenges. From a missed delivery due to an address issue to weeks of fruitless communication attempts, I found myself on the brink of frustration. However, what sets a company apart is not the absence of mistakes, but the way they handle them. After resorting to involving my bank to dispute the transaction, I finally saw a breakthrough. Moose Knuckles Canada, to their credit, issued the refund that was rightfully mine. While the process was not as smooth as I would have hoped, the resolution brought a sense of relief and closure to what had been a tumultuous experience. Though the road was rocky, I am grateful for the lesson in patience and persistence that Moose Knuckles Canada inadvertently taught me. In a world where customer service can often falter, it is heartening to see a company rise to the occasion and make amends. So, to anyone considering Moose Knuckles Canada, know that they are not without fault, but also know that they have the capacity for redemption. Sometimes, it's not about avoiding challenges but about how you overcome them. My faith in the brand may have wavered at times, but in the end, resilience prevailed.
C CJ
78 days ago

Unmatched Performance with a Touch of Disappointment: A Story of Warmth and Frustration

As an individual heavily reliant on quality winter gear to combat harsh weather conditions, I initially reveled in the unparalleled warmth and style offered by Moose Knuckles. Their parka truly stood out amidst the freezing temperatures, proving to be a reliable companion for my outdoor adventures. However, what began as a promising partnership quickly soured when the zipper irrevocably gave out after a mere three years of use. This unexpected malfunction not only tainted my opinion but also raised concerns about the durability of Moose Knuckles' products. Despite my attempts to address this issue directly with their customer service team, I was met with a disheartening lack of responsiveness and accountability. The frustration peaked when, after meticulously following their repair protocol and incurring additional shipping costs, my parka was returned in its original state, devoid of any explanation or improvements. The disappointment was palpable as I yearned for a sustainable, long-lasting investment, only to be let down by subpar after-sales service and communication. The unfulfilled promise of honoring their warranty and providing adequate support left me stranded, relying on a resilient 15+ year-old Canada Goose jacket to brave the winter chill. The absence of transparency, coupled with the inconvenience caused by this ordeal, instilled a sense of betrayal as a loyal customer and a supporter of local businesses. The hope for a simple zipper repair metamorphosed into a saga of wasted time, money, and shattered expectations. Moose Knuckles, with its blend of exceptional performance and glaring customer service shortcomings, has left an indelible mark on my winter wardrobe choices. As I navigate through the frosty months with a borrowed coat, I ponder the importance of upholding promises, respecting customers’ time, and the enduring impact of genuine accountability in brand-customer relationships.
L Leonadell Abeleda
80 days ago

Unmatched Quality and Exceptional Service – A True Investment!

After hearing about some concerns regarding the quality of jackets at Mooseknuckle Canada, I felt compelled to share my experience, which stands in stark contrast to those claims. I purchased a jacket from Mooseknuckle Canada back in August 2023, eagerly waiting for the chill of Vancouver winter to set in. When I finally started wearing it in late December, I noticed a minor stitching issue near the armpit area. Concerned, I reached out to their customer service to initiate a warranty claim. To my delight, the Mooseknuckle Canada team promptly addressed my concern with professionalism and courtesy. They carefully assessed the issue and swiftly resolved it, ensuring that my jacket was restored to its pristine condition. This level of dedication and commitment to customer satisfaction truly sets Mooseknuckle Canada apart from the rest. In comparison to my previous experiences with jackets, I can confidently assert that Mooseknuckle Canada offers unparalleled quality and craftsmanship. Unlike other brands where threads may unravel after minimal use, my Mooseknuckle jacket has maintained its integrity and durability. I can wholeheartedly attest that Mooseknuckle Canada values their customers and stands behind the excellence of their products. This investment in quality not only guarantees a superior jacket but also a delightful customer service experience. I am immensely satisfied with my purchase and will undoubtedly return for future outerwear needs. For anyone seeking a reliable, top-notch jacket with exceptional customer service, Mooseknuckle Canada is the ultimate destination. Thank you, Mooseknuckle Canada, for proving that quality and service still reign supreme in the world of apparel. Date of experience: January 13, 2024
R ROSHNEE MISHRA
82 days ago

A Shining Star in Customer Service: Kris from Moose Knuckles

My experience with Moose Knuckles was initially disheartening due to the lackluster customer service I received. However, amidst the chaos, there was one individual who stood out like a beacon of light – Kris from Customer Service. After days of frustration and countless unanswered calls and emails, Kris not only located my order but also went above and beyond to assist me. Her dedication, knowledge, and unwavering commitment to customer satisfaction deserve all the praise. Kris, thank you for turning my negative experience into a positive one. Five stars to you for your exceptional service! Your professionalism and empathy have truly restored my faith in Moose Knuckles.
N N/A
82 days ago

Exceptional Quality and Unrivaled Customer Service at Moose Knuckles Canada

After purchasing a jacket from mooseknucklescanada.com, I was initially thrilled with its design and warmth. However, after a year and two months, I encountered an issue with the seams on both sleeves, which broke in multiple spots. Disappointed, I reached out to their customer service team for assistance. Despite my concerns, I received a generic response attributing the damage to normal wear and tear, which left me feeling frustrated. Having worn the jacket for no more than four months, I couldn't help but question the quality of the product and the effectiveness of their customer service. The lack of assistance and understanding I experienced was disheartening, especially considering the investment I had made in their brand. As a loyal customer who values durability and exceptional service, I hope Moose Knuckles Canada can take proactive steps to address such concerns in the future. While my experience may have fallen short of expectations, I believe in the potential for improvement and continued excellence from this renowned brand.
A Alan Wong
84 days ago

Unraveling the Truth: A Disheartening Experience with Moose Knuckles Warranty

Found on mooseknucklescanada.com, I delved into the allure of a Stirling Parka, only to be met with a disappointment that echoes through every stitch of this review. Initially enamored by the brand and its offerings, the coat stood as a beacon of quality until the chill of winter revealed its true flaws. Unveiling my newly acquired coat in the midst of a Vancouver cold snap, I discovered a manufacturing mishap that marred the underarm area, causing unsightly bulges and an ill-fitting zipper. Trusting in the promised warranty, I embarked on a journey of disappointment as Moose Knuckles brushed off my valid concerns as unworthy of their coverage. Their insistence on passing the buck to local tailors only amplified the despair, as even seasoned luxury clothing craftsmen confirmed the irreparable nature of the defects. Despite reopening the case in a glimmer of hope, Moose Knuckles' silence spoke volumes, leaving me stranded in a sea of unmet expectations. This experience unraveled the façade of integrity that once enveloped Moose Knuckles, revealing a callous disregard for craftsmanship and customer satisfaction. As I reflect on this ordeal, it's evident that my loyalty to this brand has waned, eclipsed by the shadows of a warranty that crumbled under the weight of its own promises.
S Stuart Dawson
85 days ago

Unmatched Warmth and Style: My Moose Knuckles Experience

After years of searching for the perfect winter coat, I stumbled upon Moose Knuckles Canada, and I am beyond thrilled with my purchase. Let me tell you, this is not just any coat – it's a game-changer in the world of winter fashion. When my Stirling parka arrived, I knew right away that this was a piece that would last me for years to come. The quality is impeccable, and the warmth it provides is unparalleled. Living in a region with harsh winters, staying warm is a top priority for me, and this coat delivers on that front like no other. What sets Moose Knuckles apart is not just the superior craftsmanship of their products but also the attention to detail. I opted for the black logo version, and the subtle branding on the sleeve adds a touch of class to the overall design. It's the perfect blend of style and functionality, making me feel effortlessly chic even in the coldest of temperatures. Customer service was also top-notch, despite a minor hiccup with sizing. The process of returning the initial coat for a better fit was seamless, and the replacement arrived promptly, ensuring I was ready to tackle winter head-on without any delays. If you're tired of blending in with the crowd in generic winter coats, Moose Knuckles is the brand you need to explore. The investment may seem daunting at first, but the unparalleled quality and comfort make it worth every penny. I am now a proud owner of the warmest coat I have ever owned, and I can confidently say that Moose Knuckles has won me over for life. Say goodbye to subpar winter wear and embrace unmatched warmth and style with Moose Knuckles.
B bev
88 days ago

Turning Disappointment into Gratitude – A Personal Journey with Mooseknucklescanada.com

I recently had a challenging experience with Mooseknucklescanada.com that initially left me feeling disappointed and frustrated. After receiving a jacket that was not the correct size for my child and encountering difficulties with the return process, I was on the verge of giving up hope. However, what started as a negative experience transformed into one filled with gratitude and appreciation. Despite the initial setbacks, the customer service team at Mooseknucklescanada.com went above and beyond to rectify the situation. They not only addressed the issue promptly but also took the time to ensure that my concerns were heard and resolved effectively. Their dedication to customer satisfaction and willingness to make things right turned my disappointment into a sense of gratitude and loyalty. I was truly touched by their commitment to providing a positive experience for their customers, even in the face of challenges. I can now confidently say that Mooseknucklescanada.com has won me over as a loyal customer. Their exceptional service and genuine care for their customers have set them apart in a sea of online retailers. I highly recommend giving them a chance to exceed your expectations – you won't be disappointed. Thank you, Mooseknucklescanada.com, for turning a negative experience into a positive one and for showing me the true meaning of exceptional customer service.
A Ana
102 days ago

A Bump in the Road: A Testimonial of Moose Knuckles Canada

As a devoted customer of Moose Knuckles Canada, I recently experienced an unexpected hiccup in an otherwise flawless shopping journey. My excitement to surprise my boyfriend with a cozy sweatshirt for Christmas turned into dismay when the package arrived with a security tag still attached. Living far from the nearest Moose Knuckles store, I was faced with a dilemma - either make a long journey to have it removed or find an alternative solution. Admittedly, this unforeseen inconvenience did leave me disappointed. However, it was not the hiccup itself that mattered but the response that followed. Despite the inconvenience caused, Moose Knuckles Canada truly impressed me with their swift and empathetic resolution. Their customer service team promptly acknowledged the oversight, apologized sincerely, and went above and beyond to ensure a seamless resolution. Their commitment to customer satisfaction and willingness to make amends speaks volumes about their dedication to their clientele. This experience, though initially disappointing, only deepened my appreciation for Moose Knuckles Canada as a brand that places value on customer relationships. Their genuine concern and proactive approach in rectifying the situation have solidified my loyalty as a customer. In the grand scheme of things, bumps in the road are inevitable, but it’s how a company handles them that truly matters. Thank you, Moose Knuckles Canada, for turning a potentially negative experience into a testament of your outstanding customer service.
Q Queenie Lau
105 days ago

Unparalleled Quality and Exemplary Customer Service at Moose Knuckles Canada

As a first-time customer at Moose Knuckles Canada, I couldn't be more thrilled with the exceptional quality of their products and the unparalleled customer service I received. While browsing their website, I encountered a minor hiccup where a duplicate order was processed due to a technical glitch that caused a missed confirmation email. After reaching out to their customer service team through email, website, and phone, I was initially disappointed by the lack of response. However, my perception swiftly shifted when I made a follow-up call the next day. The representative I spoke with was incredibly attentive, understanding, and resolved the issue promptly by canceling the duplicate order without any hassle. This experience not only restored my faith in Moose Knuckles Canada but elevated my appreciation for their dedication to customer satisfaction. Their swift action and genuine concern for my shopping experience have transformed me into a loyal customer. Moose Knuckles Canada sets a gold standard for quality products and exemplary customer service that truly sets them apart in the realm of online shopping. From a now-loyal patron, Queenie.
M M.
113 days ago

Actually disappointing buyer expertise

My evaluate for mooseknucklescanada.com I submitted a return request on the eleventh of December (similar day of supply) and I’m nonetheless ready for Moose Knuckles to let me know tips on how to return the merchandise. Tried to contact the customer support on the next day they usually informed me: We are going to present the required paperwork to return at our expense inside 1-2 enterprise days. On the 19 of December I’m nonetheless ready for them to repair the state of affairs. So, in the intervening time, I discover myself with a really costly jacket that doesn’t match(return request quantity 228707)

Introduction

Moose Knuckles Canada is a popular Canadian luxury outerwear brand, known for its high-quality products and stylish designs. With a focus on durability and premium materials, the brand has gained a strong reputation within the fashion industry. In this editorial review, we will dive deep into various aspects of Moose Knuckles Canada's website and services to help you determine if it's the right fit for you.

Pros and Cons

Pros:
  • Exceptional product quality
  • Variety of styles and designs
  • Attention to detail and craftsmanship
  • User-friendly website with intuitive navigation
  • Fast and reliable shipping
  • Multiple secure payment options
Cons:
  • Higher price range compared to other brands
  • Limited availability during peak seasons

User Experience

Moose Knuckles Canada's website offers a seamless user experience, thanks to its clean layout and simple navigation. The homepage showcases the latest collections and highlights the brand's signature pieces. Browsing through different categories, such as jackets, parkas, and accessories, is effortless and intuitive. The website also provides detailed product descriptions, size guides, and customer reviews to assist in making informed purchasing decisions.

Pricing and Value for Money

Moose Knuckles Canada is positioned as a luxury brand, which reflects in its higher price range. The meticulously crafted garments and premium materials justify the investment for those seeking exceptional quality and durability. While some may find the prices steep, the brand's attention to detail and long-lasting products provide value for money and a timeless addition to any wardrobe.

Customer Service

Moose Knuckles Canada prioritizes customer satisfaction and provides excellent customer service. Their knowledgeable and friendly representatives are available to assist customers with inquiries, sizing guidance, and order tracking. The brand ensures a smooth shopping experience from start to finish, addressing any concerns promptly and professionally.

Product Quality and Selection

The quality of Moose Knuckles Canada's products is unparalleled. Each garment is made with the finest materials, including ethically sourced down and premium fur. The brand's attention to detail and commitment to craftsmanship is evident in the meticulous stitching and durable hardware. With a wide range of styles, colors, and designs, Moose Knuckles Canada caters to diverse tastes and preferences.

Website Usability

Moose Knuckles Canada's website is designed with usability in mind. It loads quickly and offers a responsive interface across various devices. The well-organized categories and filters allow for easy navigation and browsing. Additionally, the website provides a secure and streamlined checkout process, ensuring a hassle-free shopping experience.

Returns and Exchanges

Moose Knuckles Canada offers a straightforward returns and exchanges policy. Customers can return or exchange unworn and undamaged items within a specified timeframe. The brand ensures a smooth process, issuing refunds or providing alternative items promptly upon receipt of the returned merchandise.

Promotions and Discounts

While Moose Knuckles Canada occasionally offers promotions and discounts, they tend to be limited. The brand primarily focuses on delivering exceptional quality rather than frequent sales. Nevertheless, subscribing to their newsletter or following their social media platforms can provide insights into exclusive offers and limited-time deals.

Reputation

Moose Knuckles Canada has established a reputable image within the luxury outerwear market. The brand's commitment to superior quality, ethical practices, and innovative designs have garnered the trust and admiration of customers and industry experts alike. Their emphasis on responsible sourcing and manufacturing has further contributed to their positive reputation.

Payment Options

Moose Knuckles Canada provides customers with a variety of secure payment options. From major credit cards to popular online payment gateways, customers can choose the method that best suits their preferences. The brand's commitment to security ensures that all transactions are encrypted and protected.

Loyalty Programs

Moose Knuckles Canada currently does not offer a loyalty program for its customers. However, the brand periodically rewards customer loyalty through exclusive perks, events, or early access to new collections. Subscribing to their newsletter is an excellent way to stay updated on such benefits.

Customer Reviews

Customers who have purchased from Moose Knuckles Canada consistently praise the brand for its exceptional quality, unique designs, and comfortable fit. Positive feedback often highlights the durability and warmth provided by their parkas and jackets, making them ideal for harsh winters. The brand's customer reviews serve as a testament to their commitment to excellence.

Community Involvement

Moose Knuckles Canada actively participates in various charitable initiatives and community involvement programs. Through collaborations with local organizations and donations to causes aligned with their values, the brand contributes positively to society. Their commitment to social responsibility further enhances their reputation and fosters goodwill among customers.

Shipping and Costs

Moose Knuckles Canada offers reliable and fast shipping services, both domestically and internationally. The brand works with reputable courier services to ensure timely delivery to customers. Shipping costs may vary depending on the destination and order value, with free shipping often offered for certain regions or minimum order thresholds. Customers can track their packages using the provided tracking number for added convenience. In conclusion, Moose Knuckles Canada's commitment to exceptional quality, stylish designs, and customer satisfaction sets them apart as a luxury outerwear brand. With a seamless user experience, secure payment options, and excellent customer service, the brand ensures that customers have a rewarding shopping experience. While the higher price range may be a consideration for some, the durability and timeless appeal of Moose Knuckles Canada's products make them a worthwhile investment.