Users Voice for Morphe

46% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
54% users rated Excellent
Pie Chart Review Representation for Morphe
Morphe Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Oct 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 4.2 5 5 5
Jul 2022 5 4.1 4.4 1.4 1 4.5
Aug 2022 3.2 4.4 4.2 5 1 4.3
Mar 2023 1 4.4 4.5 5 1 4.8
Line Chart for Rating of peer stores

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Detailed Morphe Review by

Introduction

Morphe.com is an online store that offers a wide range of makeup products, brushes, and tools made for both professional and personal use. The company prides itself on providing accessible, innovative, and affordable makeup products to customers worldwide. Founded in 2008, Morphe has since garnered a loyal following and has become a go-to brand for makeup enthusiasts and professionals alike.

Pros and Cons

Pros: Morphe.com offers a huge selection of makeup products that are cruelty-free and affordable. The site also features exclusive collaborations with renowned beauty influencers and offers free shipping for orders above $60. Cons: Some customers have reported discrepancies in the shades and colors of products they received compared to what was displayed on the website. Morphe's customer service has also received mixed reviews, with some customers citing slow response times and unhelpful representatives.

User Experience

Morphe.com's website is easy to navigate, with clear categories and filters that help customers search for specific products. The site also features detailed product descriptions, reviews, and swatches that provide customers with a comprehensive understanding of the products before they make a purchase.

Pricing and Value for Money

Morphe.com's products are generally affordable, with prices ranging from $6 for a single eyeshadow pan to $99 for a limited edition brush set. The site also offers frequent promotions and discounts, making Morphe's products even more accessible and value-packed.

Alternatives

Some popular alternatives to Morphe.com include Sephora, Ulta, and Colourpop. While these online stores offer similar products, each has its own unique selection and pricing strategy.

Customer Service

Morphe.com's customer service has received mixed reviews, with some customers citing issues with slow response times and unhelpful representatives. However, the company does offer a 60-day return policy for unused and unopened products.

Product Quality and Selection

Morphe.com offers a wide selection of high-quality makeup products, including palettes, brushes, and tools. The company also frequently collaborates with beauty influencers to create exclusive and innovative products.

Website Usability

Morphe.com's website is user-friendly, with clear categories and filters to help customers search for specific products. The site also features detailed product descriptions and reviews that provide customers with a comprehensive understanding of the products before they make a purchase.

Returns and Exchanges

Morphe.com offers a 60-day return policy for unused and unopened products. Customers are responsible for covering the shipping costs for returns and exchanges.

Promotions and Discounts

Morphe.com offers frequent promotions and discounts, making their already affordable products even more accessible. Customers can sign up for the Morphe Rewards loyalty program to earn points that can be redeemed for discounts and exclusive perks.

Reputation

Morphe.com has built a reputation as a reliable and affordable brand that offers high-quality makeup products. The company's collaborations with renowned beauty influencers have also helped them establish a strong presence in the industry.

Payment Options

Morphe.com accepts several payment options, including credit cards, PayPal, and Afterpay. Afterpay allows customers to split their purchase into four interest-free payments.

Loyalty Programs

Morphe.com's Morphe Rewards loyalty program allows customers to earn points for purchases that can be redeemed for discounts and exclusive perks. The program also offers early access to products, birthday gifts, and other exclusive promotions.

Customer Reviews

Customer reviews on Morphe.com are generally positive, with many praising the quality and affordability of the products. However, some customers have reported issues with slow shipping and unhelpful customer service representatives.

Community Involvement

Morphe.com has demonstrated a commitment to promoting inclusivity and diversity through its collaborations with various beauty influencers and its support of organizations that promote social justice.

Shipping and Costs

Morphe.com offers free shipping for orders above $60 within the United States. Shipping costs for orders below $60 vary depending on the location and shipping method chosen. The site also offers international shipping, with costs varying depending on the country of destination.

Morphe Recent User Reviews

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Reviewer Name: Lillah

Review Submission Date: 2021-08-09

Review Title: Don't order the Vacay Mode Brush Set
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Review Description: Don't order the Vacay Mode Brush Set. The materials are extremely poor; the brushes were shedding on first use and the fibers were rough and painful on my face.

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Reviewer Name: Jiali Wang

Review Submission Date: 2021-06-19

Review Title: Worst online shopping experience ever
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Review Description: Worst online shopping experience ever. Purchased on 24/05/2021 and paid 15euro shipping fee and still not received anything... parcel tracking no update since 09/06/2021. Customer service refused to refund saying it’s not 15 days yet after shipment....

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Reviewer Name: Lauren

Review Submission Date: 2021-04-18

Review Title: support and work with known predators…
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Review Description: support and work with known predators stay away

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Reviewer Name: Chans

Review Submission Date: 2021-04-06

Review Title: Happy with Morphe would be happy to…
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Review Description: Happy with Morphe would be happy to shop again slight issue but Morphe solved right away.

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Reviewer Name: Jay

Review Submission Date: 2021-03-19

Review Title: Surprisingly fast shipping during COVID! (Shipping to London)
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Review Description: Reading the other reviews I was concerned that my package was going to be really late. I ordered two pallets and they actually came within the same week of ordering them!They do mention that it could take up to 14 working days (extra 10 working days on to of the 4 working day delivery). Very surprised by the outcome.I haven't tried the make-up yet so I will review that once I have used them.Overall really good experience ordering online.

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Reviewer Name: cait driscoll

Review Submission Date: 2021-02-05

Review Title: Very impressed!
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Review Description: Recently received an order of a palette and eyeshadow base and I’m very impressed. The actual products themselves are great but it was easy to navigate my way around the site and the package came on time, even in the midst of a pandemic!

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Reviewer Name: Howard

Review Submission Date: 2020-12-21

Review Title: Great quality.
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Review Description: I put an order in, it did take a while to deliver as the dreaded Hermes were the courier. Parcel arrived battered, damp with a hole in it. Reported to to Morphe and they replace the missing brush.Eyeshadow sets are beauty and have amazing staying power even without the use of a primer.

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Reviewer Name: Sharri Farrimond

Review Submission Date: 2020-12-15

Review Title: never had issue
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Review Description: never had an with products or delivery ordered 3 JACLYN HILL pallets some brushes for my daughters for christmas they arrived fast and are of the quality i expected. I like the brands on offer and they do some really good deals.

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Reviewer Name: John Harrison

Review Submission Date: 2020-12-10

Review Title: Lipstick came broken.
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Review Description: Lipstick came broken.. They asked me to pay for the return of a faulty item!!! The item was around £40 would have cost £10 to return!! Had to give a broken product to family for xmas...Will never use Morphe again and my partner LOVES using them aswell.... We're stubern and will swap brands now..All for the price of the postage... Greedy company

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Reviewer Name: Holli Tablet

Review Submission Date: 2020-06-22

Review Title: Shitshow of a company
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Review Description: Cancelled my orders because of a screw up on their end 100% dissatisfied. Will be taking further