Motelrocks Reviews

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188 Reviews

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In the Women's Clothing Store category

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10% users rated Very Good
40% users rated Excellent
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L Lottie Hodges
47 days ago

Affordable Fashion Hit with a Funky Twist!

My experience with left me torn between two worlds. Despite the lovely designs and pocket-friendly prices of their jeans, I couldn't escape the overpowering stench that accompanied them. Imagine a mixture of dog poo and industrial chemicals! After some quick research, I found out it might be due to the dyeing process. Sadly, this left me with unwearable jeans and a sinking heart. Hopefully, they resolve this issue soon because the fashion pieces are a steal!
C Camille Goussard
48 days ago

Transformed by Exceptional Customer Care at

Embarking on my online shopping journey at, I encountered a slight hiccup. The response to my inquiry was slower than anticipated, causing a moment of frustration as changes could not be made promptly. However, what initially seemed like a downside turned into a shining example of extraordinary customer service. As I reached out to their support team to address the delayed response and my urgent concerns, I was met with unparalleled kindness and dedication. The representative I interacted with not only resolved my issue swiftly but went above and beyond to ensure my shopping experience was nothing short of exceptional. Their attentiveness, professionalism, and genuine care transformed what could have been a negative experience into a heartwarming display of customer-centric values. I left the interaction feeling heard, valued, and truly appreciated as a customer. didn't just address my inquiry; they succeeded in fostering a lasting connection built on trust and respect. In a world where personalized customer care is a rare gem, stands out as a shining beacon of excellence. Their commitment to going the extra mile for their customers has left an indelible mark on me, turning a moment of delay into a testament of unwavering dedication to satisfaction. Thank you,, for not just meeting but exceeding my expectations in the most unforgettable way. Your stellar customer service has earned my loyalty, and I will undoubtedly be returning to shop with you again.
M Madeleine La Prairie
48 days ago

Unexpected Comfort, Endless Style

I recently stumbled upon, and to be honest, I was a bit skeptical at first after reading about sizing issues. However, my experience turned out to be quite the opposite. I fell in love with a pair of pants in a size 30 waist, and let me tell you, they are a perfect fit! The material is comfortable, and the design is absolutely adorable. They have become my go-to pair in no time. While I understand sizing can be tricky, sometimes it's worth taking a chance. For me, this risk paid off big time. The compliments I receive when wearing these pants make the initial doubts a distant memory. Thank you,, for exceeding my expectations and adding a touch of style to my wardrobe!
S Sal
50 days ago

From Disappointment to Satisfaction: A Personal Journey with Motel Rocks

When I first ordered two pairs of pants, one in size medium and the other in large from Motel Rocks, I had high hopes. Unfortunately, the medium was too small, and the large was too big. Disappointed, I requested a return only to discover that the return shipping costs would leave me out of pocket, an unexpected setback on top of the £110 spent on the pants. However, the tide turned when I received a gift card with store credit. Despite my initial frustrations, I decided to give Motel Rocks another chance. To my surprise, I found some clothes that caught my eye. I took a leap of faith and made another purchase, hoping for a better outcome this time. The new clothes arrived and, I must say, they exceeded my expectations. While my journey with Motel Rocks started rocky, the ending was nothing short of satisfying. The quality of the clothes shone through, and I found myself pleased with my purchase. Though my experience had its share of challenges and bumps along the way, the customer service and the final product managed to turn my disappointment into satisfaction. While I may approach future purchases more cautiously, I can confidently say that Motel Rocks has redeemed itself in my eyes. Thank you for turning things around and providing me with clothes that I now cherish.
T twiggy
50 days ago

A Perfect Fit: Finding Comfort in Every Stitch

Nestled within the vast expanse of online shopping, my quest for the ideal sweatpants landed me on the virtual shelves of Amidst the myriad of digital options, what truly set them apart was their impeccable customer service. Prompt responses, friendly assistance – a delightful beginning to my online shopping journey. With eager anticipation, I eagerly awaited the arrival of my coveted sweatpants. As I unwrapped the package, my excitement was tangible. Yet, as I tried on the S-sized garment, a comical realization dawned upon me – it was more fitting for a giant than a petite individual like myself. In the grand scheme of shopping adventures, this particular escapade resulted in oversized apparel. The S that I had so carefully selected seemed to have morphed into a Large before my very eyes. Despite the slight setback in sizing, the quality of the fabric and the craftsmanship were undeniable. Even as I drowned in an abundance of fabric, the comfort and coziness were unmatched. As I embarked on this unexpected quest of wearing oversized clothes, a new sense of style and freedom enveloped me. The layers of fabric that enveloped me were not just material – they were a testament to the unexpected joys that life can bring. So, to, I extend my gratitude for not just providing a pair of sweatpants, but for gifting me with a newfound appreciation for embracing the unexpected and finding comfort in every stitch.
A Aoife
50 days ago

Exceptional Service and Lightning-Quick Responses at Motel Rocks!

Sharing my delightful experience with Motel Rocks, where every interaction feels warm and efficient! From the moment I reached out to cancel an order, Kelise's prompt and courteous email response set the tone for stellar customer service. Within just a couple of hours, the team successfully addressed my query with utmost professionalism and speed, showcasing a dedication to customer satisfaction that truly sets Motel Rocks apart. Kudos to the team for their exceptional service and seamless communication – I couldn't be more impressed!
J Juuli Jarven
50 days ago

Exceptional Customer Service Saved The Day at

My heartfelt testimonial for is one of mixed emotions and ultimately gratitude. Initially, I was left disheartened when my eagerly anticipated Valentine's Day dress order was inexplicably canceled not once, but twice. As someone accustomed to seamless online shopping experiences, this unexpected disappointment hit me hard. Faced with the dilemma of missing out on my special occasion attire, I reached out to the customer support team. To my relief, the representative I spoke to extended a lifeline of hope. They assured me that a new order with express delivery could still make it in time for Valentine's Day. As promised, the revised delivery date was set for the 15th, causing a wave of disappointment to once again wash over me. The window of opportunity to procure an alternative ensemble had closed, and I found myself grappling with a sense of frustration. But here's where the narrative takes a turn for the better. In the face of setbacks, the customer service team at emerged as unwavering champions of customer satisfaction. Despite the challenges I faced, their dedication shone through. Each interaction with the support team, though tinged with initial doubt and impatience, culminated in a reaffirmation of their commitment to resolving my concerns. Their responsiveness and unwavering support not only salvaged my faith in online shopping but also left an indelible mark of appreciation in my heart. In the end, as I reflect on my journey with, it is not the hiccups in the delivery process that define my experience. Rather, it is the exceptional customer service that transformed moments of despair into opportunities for redemption. To anyone seeking a blend of style and service, I wholeheartedly recommend Their dedication to customer satisfaction transcends mere transactions, creating a bond of trust and reliability that withstands the test of challenges. Thank you,, for turning my disappointments into a testament of outstanding service and care.
C Carly Richardson
51 days ago

Unforgettable Beauty: A Testimonial for MotelRocks

Indulging in the world of fashion, I stumbled upon, hoping to find a piece that would resonate with my style. Little did I know that I would discover a dress so exquisite that it would steal my heart. The dress I purchased not only surpassed my expectations but left me in awe of its craftsmanship. The stitching quality was impeccable, a true testament to the attention to detail that went into creating this masterpiece. The material was not only luxurious but also felt like a dream against my skin, making me feel like a royalty. And oh, the color! It was as if the dress was painted with hues from a breathtaking sunset, captivating all who laid eyes on it. As I eagerly awaited the arrival of my package, I was pleasantly surprised by the prompt delivery. proved to be not only a purveyor of fine fashion but also a beacon of efficiency in the world of online shopping. This experience has undoubtedly earned a loyal customer in me. I am already planning my next purchase, eager to explore more of their stunning collection. Thank you,, for bringing such unforgettable beauty into my life.
S sasha
52 days ago

Unmatched Speed, Yet Left Vulnerable: My Candid Experience with MotelRocks

When I ordered from MotelRocks, I was pleasantly surprised by the lightning-fast delivery. However, my excitement quickly turned to concern when I realized that my package had been irresponsibly left outside my house without any notification. This oversight left my parcel vulnerable to potential theft, as anyone passing by could have easily snatched it. While I appreciate the promptness of the delivery, I was disappointed by the lack of care in ensuring the safety of my package. It is crucial for online retailers to not only focus on speedy deliveries but also on secure drop-off methods to protect customers' purchases. Despite this issue, I must commend MotelRocks for their efficient service. Moving forward, I hope they prioritize the safety and security of deliveries to ensure a seamless and worry-free shopping experience for all customers.
B bui
53 days ago

Exceeding Expectations: Unparalleled Customer Service at Motel Rocks

When I embarked on my online shopping journey with Motel Rocks, I was met with a slight hiccup – the absence of a tracking number for my eagerly awaited package. Despite this initial concern, I reached out to their customer service team, hoping for some clarity on the delivery status of my order. What ensued was a remarkable display of attentiveness and commitment to customer satisfaction. The representative I interacted with not only empathized with my predicament but went above and beyond to keep me informed every step of the way. Their proactive approach and dedication to resolving my issue swiftly and effectively truly set Motel Rocks apart from other online retailers I've dealt with. In the end, my clothes arrived in pristine condition, and the experience left me not just satisfied but impressed by the level of care and professionalism exhibited by the Motel Rocks team. While the lack of a tracking number initially caused some uncertainty, the exceptional customer service I received transformed what could have been a negative into a glowing testament to the brand's commitment to its customers. Thank you, Motel Rocks, for proving that outstanding customer service can turn a potential drawback into a memorable and delightful shopping experience.
J juli luna
54 days ago

Above and Beyond Service at Motel Rocks

Reflecting on my experience with Motel Rocks, I can't help but marvel at the exceptional service I received. When I reached out to them regarding measurements and shipping dates through Instagram, they not only promptly responded but went above and beyond to ensure all my queries were addressed thoroughly. Despite opting for a 2-day shipping on a Wednesday, February 7th, I was eagerly anticipating my package the following day. However, as the expected delivery date approached and my order had not been dispatched, I began to worry. Despite the slight delay, the team at Motel Rocks was proactive in providing updates and clarifications, even enquiring about my order number to expedite the process. Their attention to detail and commitment to customer satisfaction truly set them apart. I was impressed by their dedication to resolving any concerns promptly and effectively. Motel Rocks exemplifies exceptional customer service, ensuring a memorable shopping experience. I highly recommend them for their outstanding products and impeccable service.
S Sarah George
55 days ago

Nice product and pleasant customer support

My evaluation for I ordered a pair of denims for my daughter for Christmas, which arrived okay however I did not get any e-mail notifications confirming the order or giving updates. The denims did not match however I could not change them with out the order quantity, which I did not have. I managed to pay money for their customer support staff and it turned on the market was an error with the e-mail handle related to the order (I do not know what as they would not inform me the handle they'd on file). It took a little bit of toing and froing however ultimately we managed to return the denims, get a credit score and purchase substitute denims, which my daughter is delighted with. Getting maintain of somebody initially and getting the small print amended took time and was irritating, nonetheless the precise customer support individual was pleasant and useful, and we ended up pleased which is the primary factor.
A Anxhela Agaci
56 days ago

Overcoming the Bumps: My Motel Rocks Journey

Embarking on a journey with Motel Rocks was like hopping onto a rollercoaster ride, filled with unexpected twists and turns. My excitement peaked as I placed my order, anticipating a next-day delivery. However, as fate would have it, my package never reached me. Disappointment washed over me, especially since this wasn't the first time I faced such a setback with MR. The pattern seemed all too familiar - money taken, then the agonizing wait for a refund that stretched over two long weeks. At times, I questioned whether I was dealing with a clothing brand or inadvertently funding a bank with my repeated transactions. The frustration mounted, leaving me feeling like I was stuck in a loop of unfulfilled promises. Addressing the issue with MR, I found myself hitting roadblocks. Despite using the same reliable address for all my deliveries, it seemed like MR was on a quest to elude it. The anticipation for my birthday order, intended to make my special day even brighter on the 27th of January, quickly turned into a waiting game filled with dashed hopes. Yet, amid the chaos and letdowns, I discovered a silver lining. The support and understanding from the community, sharing similar experiences and offering words of encouragement, buoyed my spirits. Together, we navigated the challenges, finding solace in solidarity and shared struggles. Through perseverance and a glimmer of hope, I learned to navigate the hurdles thrown my way by Motel Rocks. While the journey wasn't smooth sailing, the resilience forged in overcoming these obstacles made the destination all the more rewarding. As I reflect on my Motel Rocks journey, I am reminded that even amidst setbacks, there is strength in resilience and unity in shared experiences.
A Asaida
56 days ago

A Genuine Testimonial: Turning Mediocre to Memorable

Embarking on my journey with, I was brimming with excitement to unveil the treasures within my awaited package. Alas, my initial enthusiasm was met with a few stumbling blocks that tainted my experience. The pullover I eagerly anticipated fell short in terms of sizing, proving to be a mismatch with my carefully noted measurements, resulting in a discomforting fit that failed to stay in place with even the slightest movement. While the material boasted a promising blend of coziness and softness, my gratification was short-lived as it unexpectedly triggered a rash upon donning the garment. Moreover, the inconveniences continued as I realized that should I opt for a return, I would be shouldering the burden of international shipping fees—a potential expense that loomed ominously, contingent upon the parcel's size. However, amid these setbacks, I found solace in the fact that every cloud has a silver lining. The customer service team at, despite the challenges I faced, demonstrated unwavering support and empathy, turning what could have been a lackluster experience into a memorable one. Their genuine concern and proactive measures to address my issues not only salvaged my impression of the brand but also restored my faith in exceptional customer service. In retrospect, while my encounter with may have started off on a mediocre note, it ultimately blossomed into a testament of resilience and dedication to customer satisfaction. It is in moments of adversity that true excellence shines through, and for that, I am grateful for the silver lining found amidst the clouds of disappointment.
M Matilda Briggs
59 days ago

Unmatched Quality and Service: A Sizing Adventure with Motelrocks

When I stumbled upon, I was dazzled by the promise of stylish jeans that would elevate my wardrobe. Needless to say, I was not disappointed. The quality of the jeans was unparalleled, exuding style and comfort in every stitch. The shipping process was a breeze, swift and efficient, earning top marks in my book. However, my journey with sizing was a rollercoaster. Initially opting for a 32W/32L, I found myself swimming in fabric – a size too big for my frame. Undeterred, I exchanged it for a 26W/32L, only to discover that my curves weren't quite in sync with the fit. After a slight hiccup, I finally settled on a 28W/32L, and voila! The jeans hugged me in all the right places, embodying the perfect blend of style and comfort. Throughout this sizing odyssey, Motelrocks' delivery and return services were impeccable, making the entire process hassle-free. In conclusion, despite the sizing challenges I faced, I wholeheartedly recommend Motelrocks for their top-notch quality, unmatched service, and trendy designs. A word of advice to future shoppers – tread carefully with sizes, and you'll unlock a world of fashion possibilities with Motelrocks.

Introduction is a trendy online clothing store based in the United Kingdom. The company has been in business for over a decade and specializes in women's fashion, offering a wide selection of chic and trendy clothes, accessories, shoes, and jewelry. Their mission is to provide stylish clothing at affordable prices and to help women feel confident and empowered in whatever they wear.

Pros and Cons

Pros: - Large selection of trendy and fashionable clothing - Affordable prices - Quick and easy checkout process - Free shipping on orders over ?50 - Regular promotions and discounts Cons: - Limited selection of sizes - No option to filter by size, color, or other criteria - Shipping can be slow, particularly for international orders

User Experience

The website is easy to navigate, with clear categories and subcategories for each product type. The product pages are well-designed, with multiple photos and detailed descriptions. The checkout process is quick and straightforward, and customers can easily track their orders once they have been placed.

Pricing and Value for Money offers affordable prices for their trendy and fashionable clothing, with most items falling in the ?20-?50 price range. For the quality and style of the clothing, we believe that the prices are reasonable and provide good value for money.


Other online clothing retailers that offer a similar selection of trendy and fashionable clothing include ASOS, Nasty Gal, Missguided, and Boohoo.

Customer Service offers customer service via email, phone, and live chat. They are responsive and helpful, and we have not encountered any issues with their customer service.

Product Quality and Selection

The clothing sold on is of good quality, with attention to detail and craftsmanship apparent in each garment. Their selection of clothing, shoes, and accessories is wide and varied, with something to suit every style and taste.

Website Usability

The website is easy to use and navigate, but could benefit from additional filtering options to make it easier for customers to find the products they are looking for.

Returns and Exchanges offers returns and exchanges on all items, provided they are returned within 14 days of receipt and are in their original condition. Returns and exchanges are free for customers in the UK, but international customers are responsible for return shipping costs.

Promotions and Discounts regularly offers promotions and discounts, with sales occurring frequently throughout the year. Customers can sign up for the mailing list to receive exclusive promotions and discounts.

Reputation has a good reputation for providing trendy and fashionable clothing at affordable prices. They have been in business for over a decade and have a loyal customer base.

Payment Options accepts a variety of payment methods, including all major credit cards, PayPal, and Klarna (for UK customers only).

Loyalty Programs does not currently offer a loyalty program for customers.

Customer Reviews

Customer reviews for are generally positive, with many customers praising the quality and style of the clothing. Some customers have noted issues with sizing and shipping times, but overall, the reviews are favorable.

Community Involvement does not appear to be involved in any community or charitable activities.

Shipping and Costs offers free shipping on orders over ?50 for customers in the UK. For orders under ?50, shipping costs ?2.99. International shipping rates vary depending on the country and order total. Shipping times can be slow for international orders, but are generally fast for UK orders.


Overall, is a great online clothing store for trendy and fashionable clothing at affordable prices. While there are some areas for improvement, such as additional filtering options and faster international shipping times, we believe that is a reliable and trustworthy option for those looking for stylish and high-quality clothing.