Users Voice for Motelrocks

37% users rated Terrible
16% users rated Poor
5% users rated Average
7% users rated Very Good
35% users rated Excellent
Pie Chart Review Representation for Motelrocks
Motelrocks Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.4 1.4 3.7 2.3 2.7 4.8
Oct 2022 2.7 1 2.5 3.6 5 4.3
Nov 2022 2.3 5 3 5 1 2.4
Dec 2022 5 2.2 5 1.8 5 5
Mar 2023 2.4 5 1.8 5 4.9 1.7
Line Chart for Rating of peer stores

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Detailed Motelrocks Review by

Introduction

MotelRocks.com is a trendy online clothing store based in the United Kingdom. The company has been in business for over a decade and specializes in women's fashion, offering a wide selection of chic and trendy clothes, accessories, shoes, and jewelry. Their mission is to provide stylish clothing at affordable prices and to help women feel confident and empowered in whatever they wear.

Pros and Cons

Pros: - Large selection of trendy and fashionable clothing - Affordable prices - Quick and easy checkout process - Free shipping on orders over £50 - Regular promotions and discounts Cons: - Limited selection of sizes - No option to filter by size, color, or other criteria - Shipping can be slow, particularly for international orders

User Experience

The website is easy to navigate, with clear categories and subcategories for each product type. The product pages are well-designed, with multiple photos and detailed descriptions. The checkout process is quick and straightforward, and customers can easily track their orders once they have been placed.

Pricing and Value for Money

MotelRocks.com offers affordable prices for their trendy and fashionable clothing, with most items falling in the £20-£50 price range. For the quality and style of the clothing, we believe that the prices are reasonable and provide good value for money.

Alternatives

Other online clothing retailers that offer a similar selection of trendy and fashionable clothing include ASOS, Nasty Gal, Missguided, and Boohoo.

Customer Service

MotelRocks.com offers customer service via email, phone, and live chat. They are responsive and helpful, and we have not encountered any issues with their customer service.

Product Quality and Selection

The clothing sold on MotelRocks.com is of good quality, with attention to detail and craftsmanship apparent in each garment. Their selection of clothing, shoes, and accessories is wide and varied, with something to suit every style and taste.

Website Usability

The website is easy to use and navigate, but could benefit from additional filtering options to make it easier for customers to find the products they are looking for.

Returns and Exchanges

MotelRocks.com offers returns and exchanges on all items, provided they are returned within 14 days of receipt and are in their original condition. Returns and exchanges are free for customers in the UK, but international customers are responsible for return shipping costs.

Promotions and Discounts

MotelRocks.com regularly offers promotions and discounts, with sales occurring frequently throughout the year. Customers can sign up for the mailing list to receive exclusive promotions and discounts.

Reputation

MotelRocks.com has a good reputation for providing trendy and fashionable clothing at affordable prices. They have been in business for over a decade and have a loyal customer base.

Payment Options

MotelRocks.com accepts a variety of payment methods, including all major credit cards, PayPal, and Klarna (for UK customers only).

Loyalty Programs

MotelRocks.com does not currently offer a loyalty program for customers.

Customer Reviews

Customer reviews for MotelRocks.com are generally positive, with many customers praising the quality and style of the clothing. Some customers have noted issues with sizing and shipping times, but overall, the reviews are favorable.

Community Involvement

MotelRocks.com does not appear to be involved in any community or charitable activities.

Shipping and Costs

MotelRocks.com offers free shipping on orders over £50 for customers in the UK. For orders under £50, shipping costs £2.99. International shipping rates vary depending on the country and order total. Shipping times can be slow for international orders, but are generally fast for UK orders.

Conclusion

Overall, MotelRocks.com is a great online clothing store for trendy and fashionable clothing at affordable prices. While there are some areas for improvement, such as additional filtering options and faster international shipping times, we believe that MotelRocks.com is a reliable and trustworthy option for those looking for stylish and high-quality clothing.

Motelrocks Recent User Reviews

User Rating

5 stars

32

4 stars

14

👤

Reviewer Name: Annie Song

Review Submission Date: 2022-12-23

Review Title: ease of use of website
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Review Description: the layout of the website is so easy to navigate and looks amazing. this was my first online shopping experience and i came to motel rocks first. after using you website, i tried to use some other websites to look for dresses but they just did not compare. i like how when you hover over a product another photo appears as well, nice to see different angles and perspectives

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Reviewer Name: Abbie Morrison

Review Submission Date: 2022-12-23

Review Title: NO SIGN OF MY ORDER
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Review Description: i placed my order nearly a month ago as i have an important party on monday and i have not seen any emails or parcels delivered. very dissapointed and would want my order delivered ASAP ????

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Reviewer Name: Adriana Popova

Review Submission Date: 2022-12-23

Review Title: The delivery driver delivered my parcel…
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Review Description: The delivery driver delivered my parcel to the wrong address but the motel rocks team were great at sorting the problem out, as well as fast customer service and great staff

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Reviewer Name: Victoria Swinburn Brett

Review Submission Date: 2022-12-23

Review Title: Unsatisfactory
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Review Description: Motel rocks did not resolve the issue nor did they keep me up to date with any progress. I had to chase repeatedly. They were polite but unhelpful.

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Reviewer Name: ana nicole

Review Submission Date: 2022-12-23

Review Title: the order number that i was given did…
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Review Description: the order number that i was given did not work. i tried to contact the company but i didn’t receive any kind of help after submitting my issue.

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Reviewer Name: Yuning Chen

Review Submission Date: 2022-12-21

Review Title: I ordered on 29th Nov and haven't…
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Review Description: I ordered on 29th Nov and haven't received the package until today on 21 December The shipping takes more longer then usual. Even the Christmas holiday isn't coming yet.

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Reviewer Name: Patricia MacAllister

Review Submission Date: 2022-12-21

Review Title: I never received my order!!!
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Review Description: I never received my order!!!Tracking details said it was returned to sender. Extremely disappointing.No contact from motel rocks after shipping notification.

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Reviewer Name: Maryam Almheiri

Review Submission Date: 2022-12-20

Review Title: I’ve ordered multiple times and this is…
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Review Description: I’ve ordered multiple times and this is the only time I received my order very quickly and I was extremely pleased and impressed with the fast delivery, I even placed another order today because I was so happy with my experience

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Reviewer Name: DEREK CARRUTHERS

Review Submission Date: 2022-12-20

Review Title: Ordered on the 6th December
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Review Description: Ordered on the 6th December, supposedly 2 to 3 day delivery, was alledgedly coming by Amazon, had to keep chasing as tracking was rubbish, eventually told on the 19th that parcel was lost..... had dresses for school prom...... fuming

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Reviewer Name: Ellen B

Review Submission Date: 2022-12-20

Review Title: Waiting on a refund and no word from customer service
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Review Description: I sent several items back for a refund on the 04/12/22 and not yet had a refund. The return has been confirmed to have been received back by Motel on 08/12/22. Contacted customer service twice and not heard anything back. Still waiting on my refund and some kind of communication to restore some faith in Motel but as it stands I won't be ordering from there again.