Motherhood Reviews

Voted Terrible (2/5)

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27 Reviews

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Heartbroken Yet Hopeful: A Tribute to Motherhood.com

As a loyal customer of motherhood.com, my heart sank when a recent order fell short of expectations. After faithfully purchasing from them for years, receiving a bra two sizes smaller than usual left me devastated. Despite reaching out, the customer service response left me feeling disregarded and unheard. It's truly disheartening to bid farewell to a beloved item that has been a staple in my wardrobe for so long. The comfort, fit, and reliability of that bra will be sorely missed. Nonetheless, I hold out hope that this setback is just a blip, and that motherhood.com will strive to uphold the quality and service that once earned my trust. The journey continues, with optimism for a brighter shopping experience ahead.

If possible I would give 0 stars

I cannot express how disappointed I am with my experience at motherhood.com. I ordered some maternity clothing from Canada, and despite being billed for it and having it shipped via FedEx, the package was returned to the sender the very next day without even leaving New Jersey. It's hard to put into words the frustration and disbelief I felt when this happened. I wholeheartedly echo the sentiment of giving 0 stars if possible. This ordeal has been nothing short of a nightmare, and I strongly believe that this is fraudulent. The level of customer service I received was appalling, and it's disheartening to think that a company catering to expecting mothers could be so careless and untrustworthy. I wouldn't wish this experience on anyone, especially not during such a precious time in life. My hope is that my review serves as a warning to others, so they don't have to go through the same ordeal. It's genuinely disheartening to have such a negative experience when all I wanted was to prepare for the arrival of my little one. I urge anyone considering purchasing from motherhood.com to proceed with caution. This has been a truly disheartening experience, and I wouldn't want anyone else to go through what I have.

Turning Frustration into Appreciation: A 0-Star Revelation

When I think about my experience with motherhood.com, the first feeling that comes to mind is frustration. My order was billed, shipped to Canada, only to be swiftly returned to sender without even leaving New Jersey. As you can imagine, this left me feeling bewildered and disappointed. I couldn't believe what had happened – it felt like a complete waste of time and money. However, amidst the initial anger and confusion, I decided to reach out to their customer service team to address the issue. What followed was a surprising turn of events that shifted my perspective entirely. The representatives I spoke to were not only understanding and empathetic, but they also took quick and effective steps to rectify the situation. They reassured me, resolved the problem, and even offered me a special discount on my next order as a token of apology. This experience taught me a valuable lesson in customer service and perseverance. Sometimes, it's not about the mistakes that are made, but rather, how they are acknowledged and corrected. Motherhood.com may have faltered in the beginning, but their commitment to making things right won me over in the end. I now feel grateful for the opportunity to turn a disappointing experience into a positive one, all thanks to their care and attention. So, while my initial instinct may have been to give them 0 stars, I now have a newfound appreciation for their dedication to customer satisfaction. Sometimes, it's the bumps along the road that lead us to unexpected places – and for that, I am truly grateful.

Motherhood (Maternity) returns are terrible.

As a new mom, it's important for me to feel comfortable and confident, especially in the clothes I wear. When I discovered Motherhood (Maternity), I was thrilled by their beautiful and stylish selection. However, my experience with their return process left me feeling frustrated and disappointed. After ordering a significant amount of maternity clothes, I found myself in a situation where I needed to make a return. To my surprise, the return fees were exorbitant, totaling $30 for just a portion of my order. I was taken aback by the lack of transparency regarding the return fees, as the website did not clearly outline these costs. Moreover, the ambiguity surrounding "express returns" and the additional fee for dropship items caught me off guard. What I thought would be a straightforward return process turned into a convoluted and costly ordeal. It left me questioning whether shopping with Motherhood (Maternity) was worth it in the long run. While I appreciate the quality and style of their clothing, the return experience has deterred me from shopping with them in the future. As a new mom with a growing family, I need a retailer that not only offers great products but also prioritizes a seamless and transparent customer experience. Unfortunately, Motherhood (Maternity) fell short in this regard. For other moms-to-be or new moms, I would caution against placing large orders with Motherhood (Maternity) without fully understanding the potential return costs. In the future, I will be exploring other options for maternity and postpartum clothing to ensure a more positive and hassle-free shopping experience. Ultimately, my journey through motherhood is filled with its own set of challenges, and I hope to find a retailer that can support me through those moments, both in their products and their customer service. Motherhood (Maternity) may have beautiful clothes, but their return policy has left much to be desired.

Empowering Moms Everywhere with Honest Reviews!

As a fellow mom navigating the world of maternity fashion, I understand the importance of finding reliable stores that cater to our needs. After reading the review about Motherhood (Maternity) returns, I couldn't help but resonate with the frustration expressed. When expecting a baby, the last thing any mom needs is added stress, especially when dealing with return policies. Like many, I too have experienced the disappointment of unexpected fees and unclear return processes. The beauty of online shopping lies in its convenience, but this convenience quickly fades away when met with hidden charges and lack of transparency. Motherhood.com may offer cute clothes, but a seamless return experience is just as vital. The narrative shared sheds light on the complexities of return fees, particularly for dropship items, leaving customers feeling misled and discouraged. In a world where time is precious and decisions are made with care, trust and clarity become invaluable. As this honest testimonial highlights the challenges faced, it serves as a guiding light for all moms seeking convenience and reliability in their shopping experience. It's about feeling empowered in our choices and supported by brands that truly understand our journey. Let's continue to share our stories, raise awareness, and empower one another. Together, we can shape a better shopping experience for moms everywhere, where transparency and honesty reign supreme. Thank you for sharing your experience and helping us make informed decisions!

Buyer Beware on Returns

I recently had an eye-opening experience with Motherhood.com that I feel I must share. As a soon-to-be mother, finding the perfect maternity outfit is a top priority, and online shopping seemed like the perfect solution. However, when the clothes I ordered didn't fit as expected, I was faced with the daunting realization that returning them would come with a hefty $15 fee. The shock and disappointment I felt prompted me to reach out to customer service, hoping for an alternative solution. Unfortunately, I was informed that the $15 return fee was non-negotiable, leaving me feeling frustrated and trapped. This experience left me with a bitter taste, and I vowed to seek out retailers that offer more customer-friendly return policies. While I appreciate the convenience of online shopping, the added cost and hassle of returning items to Motherhood.com has led me to explore other options for my maternity clothing needs. In the future, I will prioritize retailers that value their customers' satisfaction and offer more flexible return policies. It's a lesson learned, and I hope others will consider this aspect when making their purchasing decisions. Overall, I encourage expecting mothers to be aware of the return policies before making purchases on Motherhood.com, and to consider the potential impact on their overall shopping experience.

A Return Policy to Rethink: My Experience with motherhood.com

After stumbling upon motherhood.com for maternity clothes, I found myself navigating a world without physical stores to try on these essential pieces. Excited yet cautious, I made a few selections only to be met with disappointment upon realizing the $15 return fee for each unwanted item. Feeling surprised and a tad disheartened, I reached out to their customer service team, finding no alternative but to absorb the cost if I wanted to proceed with the return. Ultimately, this unexpected turn left a sour taste in my mouth, prompting me to reconsider future purchases from the site. In a market where convenience and flexibility reign supreme, I found myself yearning for retailers offering complimentary return processes, ensuring a seamless shopping experience from start to finish. As I bid farewell to motherhood.com, I'll be seeking out alternatives that prioritize customer satisfaction through hassle-free returns.

The worst retail company ever encountered

As an expectant mother excited to embrace this new journey, I was eagerly looking forward to purchasing my maternity clothes from Motherhood.com. However, what followed was a distressing experience that left me deeply disheartened. Anticipating my trip home to the United Kingdom before the arrival of my baby, I placed an order worth $340, opting for their premium delivery service to ensure timely arrival. To my dismay, five days later, my order hadn't even been dispatched. The lackluster response from the customer service team only added to my frustration. Despite the order not being shipped, the company was unwilling to cancel it or issue a refund, leaving me $340 out of pocket and without the essential clothes I needed for my trip. The absence of accountability and empathy from Motherhood.com throughout this ordeal was truly disheartening. As a first-time mom-to-be, this experience was far from the joyful journey I had envisioned. It's overwhelmingly disappointing to encounter such apathetic service, especially during a momentous and special time in my life. In hindsight, I deeply regret not researching reviews before placing my order. My hope in sharing this honest account is to spare other expectant mothers from enduring a similar ordeal, and to urge Motherhood.com to reevaluate their customer service and fulfillment processes. Maternity shopping should be a delightful experience, and it's disheartening when it falls short of that promise. In sharing my experience, I hope that Motherhood.com recognizes the impact of their service on expectant mothers and takes meaningful steps to ensure other customers do not face similar distress. A considerate and reliable shopping experience is crucial for moms-to-be, and I sincerely hope that no one else has to encounter the disappointment I faced.

An Unforgettable Experience: Motherhood.com Delivered Disappointment

Embarking on the journey of motherhood comes with its own set of joyful moments and challenges. As a first-time mom-to-be, the anticipation of shopping for maternity clothes was a highlight for me. Enter motherhood.com, a platform promising convenience and quality. Eagerly placing my $340 order, I opted for their premium delivery service to ensure timely arrival before my trip to the UK to visit family before the baby's arrival. However, what followed was a string of disappointments. Days passed, and my order remained undelivered, leaving me in a panic as my departure date drew closer. Contacting their customer service only added to my dismay. Their unhelpful response, refusing to cancel the order or issue a refund despite the delay, left me stranded with no maternity clothes for my important trip. The lack of accountability from motherhood.com was overwhelming. Their indifference to my predicament and the loss of $340 felt like a blow, tarnishing what was supposed to be a memorable shopping experience. From unshipped items to unsympathetic responses, this encounter with motherhood.com stands out as a stark reminder of the stark reality when retail falls short of expectations. It pains me to say that my experience with motherhood.com ranks as the epitome of retail letdowns, one that I won't soon forget.

A Lifesaver for Expecting Parents

I can't thank motherhood.com enough for their exceptional service during such a crucial time in my life. I was initially apprehensive about making online purchases, but after stumbling across their website, I was delighted to find everything I needed in one place. The user-friendly interface made my shopping experience a breeze, and I quickly found the perfect items for my growing family. Not only did motherhood.com exceed my expectations with their vast selection of high-quality products, but their customer service also provided me with peace of mind. I received regular updates on the status of my order, and any inquiries I had were promptly and professionally addressed. It's rare to find a company that truly cares about its customers, but motherhood.com has proven to be an exception. I ordered essential items on April 20th, and within a matter of days, my package arrived, exceeding all my expectations. As an expecting father, the relief of having everything sorted out well in advance is truly invaluable. The seamless experience provided by motherhood.com has alleviated a significant amount of stress during this exciting yet hectic time in our lives. I highly recommend motherhood.com to all future parents. Their dedication to customer satisfaction and the smooth transaction process have made me a loyal and grateful customer. Thank you, motherhood.com, for being a lifesaver and for making this journey into parenthood a little less overwhelming.

From Despair to Delight: A Journey with Motherhood.com

After reading some negative reviews, I approached Motherhood.com with caution. However, my experience turned out to be a pleasant surprise. Despite a slight delay in shipping, the customer service team was prompt and transparent in their communication, easing my worries. The quality of the products received exceeded my expectations, and their attention to detail in packaging showcased their dedication to customer satisfaction. I placed my order on April 20th, anticipating a seamless process. While there was a slight delay in receiving my tracking information, Motherhood.com made up for it with their proactive updates and genuine concern for my satisfaction. As a parent-to-be, every penny counts, and I was relieved to find a company that values their customers' trust and investment. Motherhood.com not only delivered on their promises but also went above and beyond to ensure a positive shopping experience. This journey from initial apprehension to ultimate contentment has transformed me into a loyal customer. I highly recommend Motherhood.com to fellow parents seeking reliable products and exceptional service.

I paid $30 for express shipping so my…

As an excited grandmother eagerly awaiting her granddaughter's baby shower, I was determined to make sure she had the perfect dress for the special occasion. With the event fast approaching on April 2nd, I placed an order on motherhood.com for a beautiful dress, opting for express shipping at the cost of $30 to ensure it arrived in time. Anticipation filled the air as I eagerly awaited the arrival of this special garment. However, my optimism quickly turned to disappointment and frustration when the promised delivery date came and went without any sign of the package. Despite the assurance on my receipt that the dress would arrive within 1 business day, March 31st passed by with no sign of the eagerly awaited shipment. Hopeful for some clarity, I turned to the Shopify app on April 1st to track the package via UPS, only to be met with the disheartening message "waiting for updates from motherhood store." It became apparent that the dress had not even been shipped out, despite my investment in express shipping. Feeling upset and agitated, I reached out to the customer service team in a desperate attempt to rectify the situation. I articulated my urgency, stressing the need for the dress to be delivered by April 2nd. However, my hopes were quickly dashed as the representative expressed skepticism regarding the timely delivery, despite my $30 expenditure on expedited shipping. This let me feeling incredulous and betrayed by the service I had paid for. After what felt like an endless waiting game, I was eventually provided with a UPS tracking number. However, to my dismay, it became evident that the awaited dress would not grace my granddaughter's celebration until April 4th. Faced with this disappointing turn of events, my granddaughter took matters into her own hands, resorting to finding a dress at TJ Maxx to salvage the celebration. The entire experience left me deeply disappointed and undeniably angered by the letdown I had endured. Prompted by my dissatisfaction, I made it my mission to contact customer service once more, adamant about securing a refund for the $30 I had invested in express shipping, a service that had failed to deliver on its promise. My overall experience with motherhood.com left me feeling thoroughly disheartened, leading me to the regretful conclusion that my experience warranted zero stars. In summation, my encounter with motherhood.com has left me feeling deeply disillusioned and dissatisfied. The unfulfilled promise of express shipping, coupled with the resultant inconvenience and disappointment, has undoubtedly tarnished my perception of the brand. As I seek recompense for the failed service, I can only hope that my feedback will prompt a reevaluation of the effectiveness and reliability of their shipping processes.

Ensuring a Special Occasion Arrives on Time: A Customer’s Honest Experience with Motherhood.com

After reading a disappointing user review, I felt compelled to share my experience with Motherhood.com. In preparation for my granddaughter's baby shower on April 2nd, I decided to splurge on express shipping for a dress. Despite the promise of delivery within 1 business day, the dress didn't arrive on March 31st as expected. Frantically checking the Shopify app on April 1st revealed that the dress hadn't even been shipped out, leaving me in a panic. When contacting customer service, I was met with skepticism about receiving the dress on time. Despite shelling out $30 for shipping, I was informed that the dress wouldn't make it until April 4th, two days after the event. Disappointed and frustrated, my granddaughter had to resort to finding a dress at TJ Maxx. The lack of accountability and poor communication left me feeling let down. I now find myself in the process of seeking a refund for the express shipping that failed to fulfill its promise. It's unfortunate when a special occasion is marred by logistical failures. While I genuinely wanted to give Motherhood.com a chance, this experience has left me disheartened and dissatisfied. In hindsight, I would have preferred clarity and transparency over expedited shipping fees. This experience has certainly taught me the importance of managing expectations when it comes to online purchases.

Poor awful customer service.

I had a disappointing experience with Motherhood.com recently, and I felt the need to share my story. After placing my second order with the company, I quickly realized that the fabric was fleece, which wasn't what I was looking for. I immediately contacted their customer service to cancel the order, hoping for a quick resolution. However, I was met with poor customer service. Despite my efforts to explain the situation, I was informed that the order had already been processed and was not eligible for a refund. The representative I spoke with seemed indifferent to my concerns and even seemed to talk down to me, which left me feeling frustrated and disheartened. What made the situation even more frustrating was the fact that my order had not even been shipped at that point, so it seemed like a simple request to cancel it could have been accommodated. This lack of flexibility and empathy was incredibly disappointing, and it left me with a negative impression of the company. As a result of this experience, I have decided that I will not be placing any future orders with Motherhood.com. I value good customer service and understanding, especially when it comes to online shopping, and unfortunately, this experience did not meet my expectations. Overall, the poor service I received in this instance has led me to take my business elsewhere, and I hope that the company can work on improving their customer service processes to prevent similar situations from happening to other customers in the future.

Transformed by Exceptional Customer Care at motherhood.com

After a disappointing experience detailed in the review titled "Poor awful customer service," I was hesitant to give motherhood.com another chance. However, their customer service team completely transformed my perception with their exceptional care and support. I placed an order without realizing the fabric was not what I wanted. When I reached out to cancel, I was met with understanding and empathy. Despite the initial order processing, the representative went above and beyond to ensure my satisfaction. They not only cancelled the order promptly but also provided me with a refund without any hassle. The way they handled the situation made me feel valued as a customer. The level of service I received this time around was truly remarkable. I am grateful for the second chance given, and I can confidently say that I will be a returning customer thanks to the outstanding customer care demonstrated during this encounter. Kudos to the team at motherhood.com for turning my negative experience into a positive one with their excellent service!