Users Voice for Motocard

39% users rated Terrible
8% users rated Poor
3% users rated Average
7% users rated Very Good
43% users rated Excellent
Pie Chart Review Representation for Motocard
Motocard Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Motocard Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 22 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.1 1.4 4.7 4.4 1 2.3
Oct 2022 3.2 1.5 4.7 4.6 1 3.6
Nov 2022 2.9 5 4.6 4.2 1 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 3.2 5 3.8 3.6 1.5 5
Line Chart for Rating of peer stores

motocard.com

mlb.com

mountainwarehouse.com

mahabis.com

paypal.com

airportparkingreservations.com

Detailed Motocard Review by

Introduction:

Motocard.com is an online store that specializes in motorcycle gear and accessories. The company was founded in 2007 in Barcelona, Spain, and has since expanded its presence to other countries around the world.

Pros and Cons:

Pros:
  • Wide selection of products
  • Competitive pricing
  • Free shipping on orders over $99
  • User-friendly website
Cons:
  • Limited return window
  • Customer service response time could be improved
  • Some items may not be in stock or backordered

User Experience:

The Motocard.com website is easy to navigate, with clear categories and filters to help shoppers find what they're looking for. The search function is also effective, bringing up relevant results quickly. The checkout process is straightforward, and shipping information is provided upfront.

Pricing and Value for Money:

Motocard.com offers competitive pricing on its products, and the value for money is excellent, particularly when taking into account the quality of the items sold. The company also runs regular promotions, which provide further discounts to customers.

Alternatives:

There are several alternatives to Motocard.com, including RevZilla, Cycle Gear, and J&P Cycles. These companies offer similar products and, in some cases, competitive pricing.

Customer Service:

While customer service response times could be improved, the staff at Motocard.com are knowledgeable and helpful when assisting customers. The company also provides a comprehensive FAQ section, which can be useful for resolving common queries.

Product Quality and Selection:

The quality of the products sold on Motocard.com is high, with a broad selection of items available to suit all types of motorcyclists. From helmets to leathers to motorcycle parts and accessories, customers are unlikely to be disappointed with the range of products available.

Website Usability:

The website is user-friendly, with a simple layout and clear categories. Filtering options make it easy to refine product searches, and the checkout process is straightforward. The site is also mobile-responsive, allowing customers to shop easily on-the-go.

Returns and Exchanges:

Motocard.com operates a 30-day return policy on most items, providing the product is unused, and the original packaging is intact. Returns can be submitted through the website, and customers are provided with clear instructions on how to return items.

Promotions and Discounts:

Motocard.com regularly runs promotions and discounts, particularly around key shopping events such as Black Friday and Cyber Monday. The company also has a loyalty program, which rewards customers with points for every purchase made on the site.

Reputation:

Motocard.com has a positive reputation, built on its high-quality products, competitive pricing, and excellent customer service. Customer reviews are overwhelmingly positive, with many customers returning to the site for future purchases.

Payment Options:

Motocard.com accepts a range of payment options, including credit and debit cards, PayPal, and bank transfers. All payments are processed securely, giving customers peace of mind when shopping online.

Loyalty Programs:

The company's loyalty program, "Motocard Club," allows customers to earn points for every purchase made on the site. Points can be redeemed for discounts on future purchases, providing an incentive for customers to shop with Motocard.com.

Customer Reviews:

Customer reviews for Motocard.com are overwhelmingly positive, with many customers praising the quality of the products and the high level of customer service provided by the company.

Community Involvement:

Motocard.com has a strong commitment to the motorcycling community, supporting various events and initiatives throughout the year. The company also sponsors several motorcycle racing teams, demonstrating its commitment to the sport.

Shipping and Costs:

Motocard.com provides free shipping on orders over $99, with delivery times varying depending on the customer's location. The company also offers express shipping options for an additional fee, allowing customers to receive their goods quickly. Shipping costs are transparent and provided upfront.

Motocard Recent User Reviews

User Rating

5 stars

37

4 stars

13

👤

Reviewer Name: Alin Farcas

Review Submission Date: 2022-12-25

Review Title: Order not in time, bad customer support
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst experience ever, it took them 6 weeks to send the order , items were missing , costumer support is really bad, and now after around 10 weeks i haven't received the missing items and only got half of the refund etc ...

👤

Reviewer Name: Chad Frasier

Review Submission Date: 2022-12-25

Review Title: Never again
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ridiculous orderd a pair of boots same size 45 as a previous pair of boots by the same maker,the new pair of boots was labeled size 45 but clearly the manufacturer made a big mistake as the boots were 46-47 not Mt fault ,they wanted me to pay to ship from America to Barcelona I went through PayPal and after a bunch of nonsense they sent me a shipping label still waiting for a refund and they sensored this review couldn't say what I really wanted to say lgb fjb

👤

Reviewer Name: ruben

Review Submission Date: 2022-12-24

Review Title: very good helmet
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: very good helmet, with god priceBut you dont get the same visor as shown on the picture, be carfull with that, if theres an important message read that.I got mine with clear visorEVERYTHING ELSE, THE CUSTUMORE SERVIICE is on point, wanted to change the size of my helmet, all i had to do was send a mail :)You also get a 30 days return polici, that is very nice

👤

Reviewer Name: A. P.

Review Submission Date: 2022-12-23

Review Title: Every purchase from the first purchase…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Every purchase from the first purchase has been a great experience. I love this team of people and their efficiency, willingness to go above and beyond and willingness to improve. Even when rarely needed. Thank you so much Motocard for the experience that is you!!!

👤

Reviewer Name: Enzo

Review Submission Date: 2022-12-23

Review Title: My total bill was under $600
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My total bill was under $600. My tax was an additional $300. Ridiculous. Why buy from Motorcard if after taxes it cost more than local?

👤

Reviewer Name: Bev Rodgers

Review Submission Date: 2022-12-23

Review Title: Satisfied with service but…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Satisfied with service but unfortunately the gloves were too small and a larger size is currently unavailable.

👤

Reviewer Name: Sevie

Review Submission Date: 2022-12-23

Review Title: Great pricing and fast shipping
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great pricing and fast shipping! I'd be happier if you have different sizes in stock. I had to buy my helmet from a different site due to no stock in yours. I am recommending the site to all my friends

👤

Reviewer Name: Jaroslaw

Review Submission Date: 2022-12-22

Review Title: Bought Revit jacket for excellent price
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought Revit jacket for a very good price(cyber monday deal). International shipment was quick(from Spain to Poland in less than a week). Jacket as described, couldn't be happier

👤

Reviewer Name: Ismail Alebiary

Review Submission Date: 2022-12-21

Review Title: I love Motocard, but
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I love Motocard as a website, their products range and variety, as well as their customer service and the personal feeling you get when they add a paper stating who packed your order. The only issue I have, which isn't really with Motocard, is their choice of courier, UPS. Every single time I ordered from Motocard, the delivery courier was UPS. The problem with UPS is that they lie about fake delivery attempts to your home address when they in fact have already decided they will deliver your package to a service delivery point. Total disgrace.

👤

Reviewer Name: Branko Stojanovski

Review Submission Date: 2022-12-21

Review Title: I am really satisfied with Motocard
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am really satisfied with Motocard. Only what i don't like is how they pack the equipement for sending. Not too much protection.just box and thats it, nothing around equipement. Bit i will still continue to buy. Cheers

Related Categories