Users Voice for Motorola

89% users rated Terrible
1% users rated Poor
2% users rated Average
2% users rated Very Good
6% users rated Excellent
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Motorola Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 23 Jun 2019

Last updated by on 10 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Sep 2022 1 1.5 4.5 4.8 1 3.8
Oct 2022 1 1.2 4 4.2 1 3.7
Nov 2022 1 5 4.2 3.9 1.5 5
Dec 2022 5 1.4 5 5 5 5
Mar 2023 1.4 5 4.1 3.1 1.7 2.7
Line Chart for Rating of peer stores

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Detailed Motorola Review by

Introduction

Motorola.com is the official website of Motorola, Inc, the leading manufacturer of mobile phones, telecommunication infrastructure, and other communication and technology products. The company was founded in 1928 and has a long history of innovation and customer satisfaction. Motorola.com offers a wide range of mobile phones, including the popular Moto G, Moto E, and Moto One models, as well as a variety of accessories and other products. In this editorial review, we will cover various aspects of the website, from user experience and pricing to customer service and promotions.

Pros and Cons

Pros: - Wide range of mobile phones and accessories - Competitive pricing - Free shipping on orders over $75 - Easy to navigate website - Easily accessible customer service Cons: - Limited selection of products compared to competitors - No physical stores for offline purchases - Limited payment options

User Experience

Motorola.com is easy to navigate, with clear categories for mobile phones, accessories, and other products. Each product has a detailed description and a range of images, making it easy for the user to make an informed decision. The website is fast and responsive, with no lag or delays. The checkout process is simple and streamlined, with clear instructions for each step.

Pricing and Value for Money

Motorola.com has competitive pricing for its mobile phones, with prices ranging from $100 to $500. The website frequently offers promotions and discounts on selected products, making it possible for the user to get good value for their money. The website also offers free shipping on orders over $75, which is a great incentive for customers.

Alternatives

Some of the popular alternatives to Motorola.com for mobile phone purchases include Amazon, Best Buy, and Apple. Each of these websites has a wider selection of products and more payment options, but they may not offer the same level of customer service and promotions as Motorola.com.

Customer Service

Motorola.com offers easily accessible customer service through email, phone, and live chat support. The website also has a detailed FAQ section that addresses most of the common questions and concerns of customers. The company has a reputation for excellent customer service, with many customers reporting prompt and satisfactory responses to their issues.

Product Quality and Selection

Motorola.com offers a wide range of high-quality mobile phones, accessories, and other products. The company has a reputation for innovation and quality, with many of its products winning awards and accolades. However, the website has a limited selection of products compared to some of its competitors, which may be a limitation for some users.

Website Usability

Motorola.com is easy to use, with clear categories and a simple and intuitive layout. The website is fast and responsive, with no lag or delays. The search function is easy to use and provides accurate results. The website is also optimized for mobile devices, which makes it easy to use on the go.

Returns and Exchanges

Motorola.com offers a 14-day return policy for most products, which allows the customer to return or exchange the product if they are not satisfied. The company provides clear instructions for returns and exchanges, making the process simple and hassle-free.

Promotions and Discounts

Motorola.com frequently offers promotions and discounts on selected products, which can provide significant savings for the user. The website also offers free shipping on orders over $75, which is another great incentive for customers.

Reputation

Motorola has a long history of innovation and quality, with many of its products winning awards and accolades. The company has a reputation for excellent customer service and is known for providing reliable products. Motorola.com has a high rating on Trustpilot, with many customers reporting positive experiences with the website.

Payment Options

Motorola.com offers limited payment options, with only credit cards and PayPal accepted. This may be a limitation for some users who prefer other payment methods.

Loyalty Programs

Motorola.com does not have a loyalty program at this time, but the website frequently offers promotions and discounts for repeat customers.

Customer Reviews

Motorola.com has a rating and review section for each product, allowing customers to provide feedback and share their experiences with others. The website also has a high rating on Trustpilot, with many customers reporting positive experiences with the website.

Community Involvement

Motorola.com is involved in various social and environmental initiatives, including reducing waste and promoting diversity and inclusion. The company also has a social media presence, with active accounts on Facebook, Twitter, and Instagram.

Shipping and Costs

Motorola.com offers free shipping on orders over $75, with a flat fee of $5.99 for orders under $75. The website currently ships to the United States and Canada, with delivery times ranging from 2-5 business days. The website also offers expedited shipping for an additional fee.

Conclusion

Motorola.com is a reliable and user-friendly website for purchasing mobile phones, accessories, and other products. The website offers competitive pricing and frequent promotions and discounts, making it easy for customers to get good value for their money. The company has a reputation for innovation and quality, with many of its products winning awards and accolades. While the website has a limited selection of products compared to some of its competitors, it offers excellent customer service and easy returns and exchanges.

Motorola Recent User Reviews

User Rating

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Reviewer Name: Mr Hancock

Review Submission Date: 2022-12-20

Review Title: Motorola G50
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Review Description: Motorola G50. 13 Months old purchased from Tesco.Returned to repair agents SBE after a call about poor Connection and loss of network.On return SBE had left in a boot loop and the phone kept trying to reload software from backed up OS.Returned a second time to SBE and phone returned but still reverted to base root software after leaving a few hours. Waiting over a week now for Motorola to internally escalate issue to higher management.

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Reviewer Name: Michaela

Review Submission Date: 2022-11-29

Review Title: I've had two phones from Motorola and…
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Review Description: I've had two phones from Motorola and both of them ended up having similar problems. Apps would launch on their own, within two years the product would be a laggy mess, and throughout ownership each update would come with the phone randomly shutting down until Motorola fixed the problem - sometimes months later. Freezing, camera lag/freeze/refusing to load, and heat issues when playing games, and after two years the fingerprint reader is sporadic.

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Reviewer Name: David Wakefield

Review Submission Date: 2022-11-28

Review Title: Don't buy from Motorola
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Review Description: Just bought a brand new Motorola RAZR 2022 and the hinge failed within 10 days.Motorola will not swap it for a new one..do not buy from themThis phone is junk...

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Reviewer Name: ??????? ??????

Review Submission Date: 2022-11-11

Review Title: Baddest company
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Review Description: It so bad. Don't buy anything from them.You will wait more weeks for delivery at list.And no body to speak with you - support send you in Pacistan.

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Reviewer Name: Jason Varner

Review Submission Date: 2022-11-04

Review Title: I bought new phone from Motorola it had…
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Review Description: I bought new phone from Motorola it had crack in screen an they would not fix it unless I paid $150 for repairs, stay away from Motorola horrible company

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Reviewer Name: J J

Review Submission Date: 2022-10-27

Review Title: Poor customer service
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Review Description: Poor customer service. All calls are sent out of the USA. Staff support is not at all knowledgeable about the essential Motorola cell phone products. Ask a question and get a total zero BS line of nothing. After three, (3) attempts I decided to buy Motorola products for my team anymore.

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Reviewer Name: Smruti Shah

Review Submission Date: 2022-10-13

Review Title: Worst customer care
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Review Description: Worst customer care. Never buy. Hardly -100. Doesn't work in USA. when you call to solve issue, they say call to USA enter. uSA center says the phone was bought in India , call to India.

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Reviewer Name: Bin Laaden

Review Submission Date: 2022-10-06

Review Title: Moto is a joke
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Review Description: The first time using a Motorola phone and it is terrible experience. I recommend it for nobody. This company should cease to exist. Big waste of money, the phone lags with everything. Stay away from Motorola if you dont want a nervous breakdown lol.

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Reviewer Name: HJ

Review Submission Date: 2022-10-02

Review Title: Dislike Motorola
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Review Description: Dislike Motorola. They are not available on the weekends

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Reviewer Name: Shelly Roskey

Review Submission Date: 2022-10-02

Review Title: Worst phone I've ever had
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Review Description: Worst phone I've ever had. I cannot believe the crappy phone this is.id rather use my original palm pre over this ?phone. Do not waste your time or money on it .. the version before the 5 is better as long as your service doesn't sabotage it.. ?