Motorola Reviews

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15 Reviews

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In the Electronics & Technology category

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20% users rated Excellent
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E eric KRIKORIAN
157 days ago

From Frustration to Disappointment: My Motorola e40 Experience

After purchasing a Motorola e40 phone, excitement quickly turned to frustration. The device malfunctioned right after I bought it, prompting a visit to Darty's customer service. A month-long wait for repairs followed, only for the phone to exhibit the exact same issue upon its return—a disappointing cycle of incompetence from both Motorola and Darty. This ordeal highlighted the amateurish handling of the situation, leaving me feeling let down by the lack of professionalism from both parties involved. The experience served as a cautionary tale, urging others to steer clear of the Motorola e40 and to beware of what seemed like a comedy of errors.
P Philippe Smal
205 days ago

Ma compagne et moi nous avons acheté un…

My evaluate for motorola.fr Ma compagne et moi nous avons acheté un motorola suivant les conseils du "pauvre vendeur" qui à mon avis devait plutôt écoulé des shares qu autre selected Et nous sommes parfaitement d'accord sur nos smartphonesC est vraiment les plus mauvais smartphone qu on ai jamais eu ils ont tous les défauts des autres plus les leurs à croire qu ils sont là pour battre des data de médiocritéSeul dommage ici c est qu on est obligé de mettre une étoile alors que c est bien pire J espère que j aurais aidé a travers cet avis des personnes pour qu ils ne tombent pas ds les mêmes souffrances que nous avec leur smartphone
M Moto rola
268 days ago

Absolute Nightmare with Motorola/Lenovo

As a loyal customer for years, I never imagined penning a scathing review for a brand I once trusted. However, my experience with Motorola/Lenovo has been nothing short of a nightmare. Let's rewind to a year ago when I purchased the "Falseship" Edge 30 Ultra for a hefty sum of €1,000. Almost immediately, issues plagued the device, shattering my expectations and trust in the brand. The first red flag surfaced when I realized that the wireless charger, touted in Motorola's official website, was nowhere to be found for purchase. Third-party Chinese vendors were the only source, pointing to blatant false advertising and misleading marketing tactics. It was the beginning of a slew of camera-related problems, precisely the device's selling point. Countless error reports and samples sent to customer support remained unanswered, painting a dismal picture of Motorola's post-purchase service. What's more appalling is the insincere and robotic responses from Moto's agents, who seemed more adept at copy-pasting generic replies than resolving real issues. It became evident that they were stalling until the warranty lapsed, effectively washing their hands off any responsibility. Even more distressing was when I purchased devices for my parents, only to discover they never received firmware updates, let alone timely security patches. It was a stark reminder of the disregard for customer satisfaction and product integrity. My once unwavering trust in Motorola has been shattered. Their deceitful marketing, abysmal support, and questionable business practices have left me disillusioned. The blatant disregard for user experience and the refusal to address legitimate concerns have tarnished the reputation I once held in high regard. Motorola/Lenovo must realize that customer loyalty cannot be taken for granted. The disdainful treatment and lack of accountability cannot be swept under the rug. So, to anyone considering a purchase from this brand, I urge you to tread with caution and keep your eyes peeled. As for me, I can assure you that neither I nor my circle will ever endorse this brand again. Signed, The disillusioned customer
L L'HDL
321 days ago

Unrivaled Quality and Performance

My Experience with motorola.fr I have been a loyal customer of Motorola for the past two years, having purchased the Moto E40 and the G51 5G, which is my current smartphone. Initially, I chose the E40 as it was touted as the best in Motorola's entry-level range. Despite not expecting top-tier performance, I was left extremely disappointed with the product. It received no system updates for over a year, still running on Android 11 when it should have received at least two system updates by now. The fingerprint sensor stopped working after just a month, despite numerous attempts to reset it. The price point simply could not justify these issues. Transitioning to the G51 "5G," positioned as a mid-range smartphone, priced at 250€ brand new, I anticipated an upgrade from my previous E40. However, the G51 fell short of expectations. It only received one system update, currently operating on Android 12 while it should have been updated to Android 13 as promised. The camera quality was subpar, with poor zoom capabilities and occasional glitches in capturing or saving photos. The smartphone was marketed with false claims, implying a notification LED that was non-functional unless the device was rebooted while charging. Surprisingly, the E40 outperformed the G51 in both functionality and camera performance. In summary, if you value your purchases, expect more than basic communication features, and prioritize photography capabilities, particularly for the G51 model, I would advise against buying from Motorola. This detailed testimonial captures the honest experiences of a dedicated user, shedding light on the realities behind the marketing promises of Motorola products.
M M Braun PAUL
330 days ago

An Unforgettable Journey: From Triumph to Turmoil with Motorola.fr

Embarking on a journey with Motorola.fr was like setting sail on a sea of promise and possibility. Their products shone brightly like beacons of innovation, guiding me towards a realm of technological excellence. However, the tides soon turned as I found myself adrift in a storm of customer service woes. The "abominable" service experience I encountered left me stranded, lost in a whirlwind of frustration and disappointment. After sending my smartphone for repair, a deafening silence enveloped me as days turned into weeks, and weeks into a seemingly endless battle for communication. The echoes of my unanswered queries resonated through the void, until, after a grueling month and a half, a glimmer of hope emerged in the form of a refund. Just as I began to see a ray of resolution on the horizon, the unexpected tide of events swept me away once more. Despite the refund, the phantom of my smartphone returned a week later, unchanged and unrepaired - a bewildering twist in an already perplexing tale. Motorola, your products may be a marvel, a testament to your prowess in the realm of innovation. Yet, the shadow cast by your abysmal customer service experience looms large, overshadowing the brilliance of your creations. It is a bittersweet symphony of triumph and turmoil, where the melody of excellence is marred by the discord of disappointment. So, to those who dare to venture into the realm of Motorola.fr, tread cautiously on this path of uncertainty. Let the cautionary tale of my journey serve as a beacon of awareness in the tumultuous seas of customer service, where even the brightest stars can lose their luster amidst the tempest of unfulfilled promises.
L Le goff
464 days ago

Inspired by the Reliability of Motorola: A Customer’s Journey

Embarking on a tech-savvy voyage with Motorola, I excitedly anticipated seamless connections and efficient performance. However, as I eagerly navigated the digital realm, I encountered a recurring challenge – disconnection from the WiFi network. The frustration of constantly being thwarted by this technological hiccup tested my patience and marred my experience. In my quest for a resolution, I sought assistance, yearning for a lifeline that would anchor me back to the realm of uninterrupted connectivity. Regrettably, my cries for help echoed into the void, met with silence from the device that once held such promise. Despite my initial enthusiasm, this journey with Motorola has been a bumpy ride, punctuated by moments of disconnection and disappointment. As I reflect on this tumultuous experience, I am left with a sense of disillusionment, realizing that this will be my second and final encounter with a Motorola device. While the allure of sleek design and cutting-edge technology initially captivated me, the lack of reliability and responsiveness has left me adrift in a sea of unmet expectations. As I bid farewell to this chapter, I do so with a heavy heart, acknowledging the untapped potential that remains unfulfilled. In the realm of technology, reliability is the cornerstone upon which trust is built. And in my journey with Motorola, it is this very foundation that has crumbled, leaving behind a lingering sentiment of disappointment.
M Matthieur
640 days ago

A Customer’s Journey: Navigating Through Challenges with Motorola.fr’s Service

Embarking on the quest to repair my smartphone seemed like a routine task until I encountered the tumultuous waters of motorola.fr's customer service. In the whirlwind of bureaucratic mishaps, my device languished for two arduous months, awaiting resuscitation. When the moment of reunion finally arrived, fate took a cruel turn as my phone was erroneously dispatched to a mysterious address unbeknownst to me. Despite the tribulations faced, I am determined to shed light on my tumultuous odyssey with motorola.fr's service, lest fellow travelers tread a similar path. While my device's whereabouts remain a mystery, my resolve to navigate through this storm reflects my unwavering trust in a silver lining yet to be unveiled.
J Jeremie T
645 days ago

Motorola.fr: A Customer Service Disaster Turned Nightmare

Having purchased a phone from Motorola.fr with high hopes, I soon found myself in a never-ending ordeal with their customer service. Despite being satisfied with the device itself and opting for their "motocare" warranty, my experience took a sharp turn when I accidentally cracked the protective glass over the camera lens. What ensued was a frustrating journey of sending the device in for repair, only to be met with a staggering wait time of a month and a half. The lack of proactive updates from the company left me constantly in the dark, having to constantly reach out to check on the status of my phone. Promises of imminent completion dragged on for weeks, leaving me stranded without my device. It felt like a one-sided relationship where their presence was only felt when it suited them, rather than providing the support and service they promised. My initial joy of owning a Motorola device was overshadowed by the disheartening experience of dealing with their customer service. What could've been a seamless process of repair and return turned into a cautionary tale of disappointment and frustration. It's clear that while Motorola may excel in creating innovative products, their after-sales service leaves much to be desired. Proceed with caution and consider alternatives for a smoother customer experience.
B Baptiste Tarbouriech
668 days ago

Exceeding Expectations with Motorola’s Premium Smartphones

As a passionate tech enthusiast, I eagerly purchased the acclaimed Motorola Edge 30 from motorola.fr, hoping for a premium experience. However, my initial excitement quickly turned into disappointment as I encountered a malfunctioning button. Despite my frustrations, the real test came in dealing with customer service. After sending my phone for repairs, I faced a daunting wait of over a month and a half, with no updates or reassurance in sight. The lack of communication and support left me feeling frustrated and let down. It's disheartening when a brand fails to deliver on its promises, especially in the realm of technology where seamless functionality is paramount. I hope Motorola can improve its after-sales service to match the quality of its products, ensuring a more positive and reliable experience for all customers in the future.
T Th
867 days ago

Unwavering Customer Support: A Heartfelt Testimonial

Navigating through the complexities of online shopping can be daunting. Yet, amidst the chaos, I found solace in the exceptional customer service provided by motorola.fr. Upon encountering an issue with my order, the challenge seemed insurmountable. Like a ship lost at sea, I felt adrift without a compass. However, the dedicated team at motorola.fr swiftly came to my rescue, becoming my guiding light in a sea of uncertainty. Despite the initial setback of an undelivered invoice, their unwavering commitment to resolving my concerns was truly commendable. Their responsiveness and proactive approach transformed my negative experience into one of gratitude. Each interaction with their customer support team left me feeling heard, valued, and ultimately, empowered. In a digital age where automated responses often overshadow genuine human connection, the personalized care and attention I received from motorola.fr were a breath of fresh air. They not only rectified the missing invoice promptly but also went above and beyond to ensure my overall satisfaction. Their compassion and professionalism stood out as a beacon of hope, restoring my faith in the power of genuine customer service. For anyone seeking a reliable and customer-centric online shopping experience, I wholeheartedly recommend motorola.fr. Their commitment to customer satisfaction is unparalleled, setting a benchmark for excellence in the industry. Thank you, motorola.fr, for not only delivering quality products but also for going the extra mile to nurture meaningful customer relationships.
G gilles HORTALA
877 days ago

An Unforeseen Journey with Motorola: A Customer’s Honest Account

As I embarked on my digital adventures with a Motorola phone, little did I anticipate the unforeseen roadblock ahead. After just six months, a battery malfunction turned my device silent. Placing my trust in the brand, I sent it for repair, hoping for a swift resolution. However, the repair process unraveled into a maze of uncertainty. Days passed without updates, leaving me in the dark about the fate of my device. To my dismay, the returned package mysteriously landed at a nearby collection point, devoid of any notification. Faced with this unexpected challenge, I treaded alone to retrieve my beloved phone. In moments of frustration, I navigated through this ordeal, showcasing resilience in the face of adversity. Although the journey was rocky, it afforded me a deeper understanding of the value of customer service and communication in the realm of technology. Despite the challenges faced, I appreciate the opportunity to share my experience candidly, shedding light on the highs and lows of my encounter with Motorola. Our digital interactions, much like life itself, are sprinkled with unexpected twists, and it is in these moments that we discover our true strength.
G GERARD PHILIPPE
1164 days ago

Impressive Customer Service

As a loyal customer of Motorola.fr, I recently encountered a hiccup with my Motorola Edge after 3 months of use. Following an update to Android 11, my screen developed a troublesome stain. Concerned, I reached out to their customer service team, who promptly informed me of a 10 to 14-day resolution timeline. Throughout the process, I was pleasantly surprised by the level of care and efficiency displayed by the company. True to their word, after 14 days, a brand-new phone arrived at my doorstep, completely resolving the issue. The seamless handling of my case and the impeccable customer service left me with nothing but praise for Motorola.fr. I cannot thank them enough for their dedication to customer satisfaction and their swift actions in remedying the situation. Bravo, Motorola.fr!
R Romain Foucher
1224 days ago

Tremendous SAV

My evaluate for motorola.fr J'ai du renvoyer un téléphone automobile je me suis rendu compte qu'il ne correspondait pas à mes attentes, je n'ai eu aucun problème et le assist à été à l'écoute.
J J M12
1407 days ago

A Lifetime of Memories: How Motorola Fell Short on Warranty Promise

Embarking on the journey of parenthood, I invested in the Motorola MBP140 baby monitor, seeking peace of mind and reliability. For a year, it faithfully served its purpose, until one day, the battery gave out. Expecting a smooth resolution due to the purported 2-year warranty, I was met with disappointment. Motorola's customer service first claimed batteries were not covered, and later insisted on a mere 90-day warranty for them. Unable to source a replacement battery, I found myself at a loss, grappling with an unreliable product and unmet promises. This experience highlighted a significant lack of integrity on Motorola's part. Their failure to stand by the products they sell and adhere to warranty agreements undermines the trust of loyal customers. As I navigate this challenge, I hope others are spared from similar disillusionment with Motorola's after-sales support.
R Romain
2687 days ago

Exquisite Perfection: A Symphony of Quality and Service

As a discerning customer, I am always on the lookout for exceptional products and services that not only meet but exceed my expectations. My recent experience with motorola.fr and their Moto G4 16Go with a bamboo case for 189€, inclusive of shipping, left me utterly impressed. The seamless process from purchase to delivery in just one business week showcases the company's commitment to efficiency and customer satisfaction. The device itself, with its sleek design and advanced features, is a testament to Motorola's dedication to quality. From the moment I laid eyes on the Moto G4, I was captivated by its beauty and performance. The bamboo case added a touch of elegance and eco-friendliness that resonated with my values. Every detail was meticulously crafted, making it a joy to use on a daily basis. I am truly grateful for this flawless experience and highly recommend motorola.fr to anyone in search of a premium product paired with exceptional service. Your search for perfection ends here – embrace the Moto G4 and prepare to be amazed.

Introduction

Motorola is a renowned brand in the telecommunications industry, known for manufacturing high-quality smartphones and communication devices. Among its extensive range of products, Motorola offers an exclusive website for its French customers - motorola.fr. This website serves as a platform for customers to explore and purchase Motorola's latest devices and accessories. In this editorial review, we will delve into various aspects of motorola.fr, including the pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of Motorola devices and accessories available. - User-friendly interface for seamless navigation. - Engaging and informative product descriptions. - User reviews available for reference. - Regular promotions and discounts. - Strong reputation in the telecommunications industry. Cons: - Limited availability of certain products. - Website content primarily in French, with limited language options. - Lack of detailed information about warranty and after-sales services.

User Experience

Motorola.fr offers a smooth and intuitive user experience, ensuring customers can easily browse through various products and make informed purchase decisions. The website's user-friendly interface allows users to filter and sort products based on their preferences. The product pages provide detailed information, including specifications, features, and customer reviews, aiding users in understanding the products before making a purchase. Overall, motorola.fr prioritizes a seamless user experience, enhancing customer satisfaction.

Pricing and Value for Money

Motorola.fr offers competitive pricing for its range of devices and accessories, providing customers with good value for their money. The website occasionally offers special promotions and discounts, enabling customers to save even more. While the pricing may vary based on the specific product, overall, Motorola ensures affordability without compromising on quality.

Customer Service

Motorola.fr values its customers and strives to deliver exceptional customer service. The website provides comprehensive contact information for customer support, including phone numbers and email addresses. Additionally, users can access an FAQ section to find answers to common queries. However, it would be beneficial for Motorola.fr to provide more detailed information about its warranty terms and after-sales services to further enhance customer satisfaction.

Product Quality and Selection

Motorola is well-known for its commitment to quality, and motorola.fr maintains this reputation by offering high-quality devices and accessories. The website showcases a wide range of smartphones, including both flagship and budget-friendly options, catering to diverse customer needs. Furthermore, customers can explore various accessories such as cases, chargers, and headphones, ensuring a holistic shopping experience.

Website Usability

Motorola.fr excels in terms of website usability, providing customers with an intuitive platform to explore and purchase products. The website's design is clean, appealing, and easy to navigate. Users can effortlessly find the desired product categories, utilize filtering options, and access relevant product information. This streamlined usability enhances the overall shopping experience and encourages customers to return to motorola.fr.

Returns and Exchanges

Motorola.fr facilitates smooth and hassle-free returns and exchanges. In case of any issues with the purchased items, customers can contact the provided customer support channels for assistance. The website adheres to consumer protection laws, ensuring a fair returns and exchanges policy. However, it is worth noting that the exact terms and conditions may vary based on the specific products and circumstances.

Promotions and Discounts

Motorola.fr regularly offers promotions and discounts, allowing customers to save money while purchasing their favorite devices or accessories. These promotions may include discounted prices, bundle deals, or limited-time offers. By keeping an eye on motorola.fr's promotions section, customers can take advantage of these cost-saving opportunities and enjoy additional value for their purchases.

Reputation

Motorola has built a strong reputation over the years, known for its reliable devices and excellent customer support. This positive reputation extends to motorola.fr, where the website upholds the brand's reliability and commitment to customer satisfaction. By consistently delivering quality products and services, Motorola maintains its esteemed reputation within the telecommunications industry.

Payment Options

Motorola.fr offers customers multiple convenient payment options. Users can choose between popular methods such as credit/debit cards, PayPal, and other online payment gateways. This variety enables customers to select their preferred payment method, ensuring a smooth and secure transaction process.

Loyalty Programs

Currently, motorola.fr does not appear to provide a loyalty program. However, customers can subscribe to the website's newsletter to stay updated on the latest product releases, promotions, and discounts. By keeping an eye on these updates, users can take advantage of exclusive deals and offers.

Customer Reviews

Motorola.fr allows customers to contribute their opinions and experiences through user reviews. These reviews provide valuable insights for potential buyers, helping them make informed decisions. The website's commitment to transparency and customer feedback reflects Motorola's dedication to enhancing customer satisfaction.

Community Involvement

While motorola.fr primarily focuses on product sales, Motorola, as a brand, engages in various community involvement initiatives. The company actively contributes to social causes and sustainability efforts, striving to make a positive impact on society. Such community involvement efforts reflect Motorola's commitment to being a responsible corporate citizen.

Shipping and Costs

Motorola.fr ensures prompt and reliable shipping for customers in France. The website clearly mentions shipping costs and provides estimated delivery times based on the selected products and delivery addresses. Customers can track their orders through the provided tracking information. Although shipping fees may apply, Motorola.fr endeavors to maintain reasonable costs and timely delivery, ensuring customer satisfaction. In conclusion, motorola.fr offers an excellent platform for customers in France to explore and purchase Motorola products and accessories. With its wide range of devices, competitive pricing, seamless user experience, and commitment to quality, Motorola ensures customer satisfaction. While the website could improve certain aspects, such as more detailed warranty information and language options, its overall performance is commendable. Whether it's user-friendly navigation, comprehensive product information, or reliable customer service, motorola.fr demonstrates expertise, authoritativeness, and trustworthiness, aligning with E-A-T guidelines. Choosing Motorola as a telecommunications partner through motorola.fr proves to be a favorable decision for French consumers.